102 Call Center Agent jobs in Pasay

Position Title: Team Leader

Job Description:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

neksjob is hiring a Full time Call Center Agent role in Pasay, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available

Qualifications:

• 6 months of call center experience
• High School or Senior High School graduate
• Basic computer proficiency
• Strong verbal and written communication skills

Benefits:

-Competitive salary with bonuses and performance incentives

-Paid training

-Night differential

-Loyalty rewards and holiday gifts

-Paid vacation and sick leave

-HMO (health) coverage

-Life insurance

-Retirement plan

WE'RE HIRING CUSTOMER SERVICE REPRESENTATIVES

SKIP THE FINAL INTERVIEW JOB OFFER WITHIN THE DAY

Location: Ayala North Exchange, Makati

Looking to level up your BPO career? This is your chance to join a dynamic team and enjoy exciting perks while building your professional growth

What We're Looking For:

Minimum of 6 months BPO Financial Account experience (Local or International)

At least Senior High School Graduate

Strong English communication skills

Willing to work on a shifting schedule and 100% onsite

What's in it for You?

• Competitive basic salary of up to ₱20,000
• HMO coverage for you (and dependents after tenure)
• Performance incentives and bonuses
• Night differential pay
• Growth opportunities within the company

Be part of a supportive workplace that values your skills, offers career advancement, and recognizes your hard work with rewarding benefits

Don't miss this opportunity to secure your spot Apply now and start your journey with us at Ayala North Exchange, Makati.

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Please provide your active email address and active viber number
• Do you have a BPO experience handling financial? If yes for how long in total and from what company?
• Do you have any device like laptop or desktop with working webcam and headset plust stable internet connection? If none are you willing to borrow?
• Are you amenable to work onsite in Ayala North Exchange Makati? Please provide your current location or address (This is a work onsite set up only)

Education:

• Senior High School (Preferred)

Work Location: In person

Qualifications:

• SHS graduate / 2nd yr college completed
• 1 year voice BPO Bilingual experience
• amenable to work onsite in Pasay
• amenable to work shifting schedule

Job Type: Full-time

Pay: Php79, Php84,000.00 per month

Work Location: In person

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description
As a Customer Support Advisor - Dutch Speaking you will be reporting to the Customer Support Team Manager and you will be part of the Customer Service Department
What You Will Do

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
• Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality
• Proactively escalate any issues to ensure the customer receives a resolution to their query

Qualifications

• Contact Centre and Customer Service Experience – an advantage
• Fluent in English and Dutch – written and spoken to an excellent standard – a must
• A great attitude and desire to help our customers
• Reliable with a strong work ethic
• A flexible approach to work schedules and shift patterns
• Able to react to company needs
• A proactive and 'can do' approach
• Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
• Can work independently and within a team
• Quality of service and going the extra mile is at the heart of your service approach

Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

As well as a competitive salary and regular bonus, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.