What Jobs are available for Call Center Agent in Pasay?

Position Title: Team Leader

Job Description:

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations

• Communicate expectations to employees and provide timely updates

• Provide subject matter expertise in handling escalated customer calls as needed

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies and procedures. Attend required manager development training

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

neksjob is hiring a Full time Call Center Agent role in Pasay, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available

Qualifications:

• 6 months of call center experience
• High School or Senior High School graduate
• Basic computer proficiency
• Strong verbal and written communication skills

Benefits:

-Competitive salary with bonuses and performance incentives

-Paid training

-Night differential

-Loyalty rewards and holiday gifts

-Paid vacation and sick leave

-HMO (health) coverage

-Life insurance

-Retirement plan

About the role

This is an exciting opportunity to join the customer service team at VICTORIAN PLACEMENT AGENCY' as a full-time Call Centre Agent. Based in Pasay City Metro Manila, you will be responsible for providing exceptional customer service and support to our clients. Whether you have prior BPO experience or not, we encourage you to apply as we are open to candidates with varying levels of expertise.

What you'll be doing

1. Handling inbound and outbound calls from customers, addressing their queries and concerns in a professional and efficient manner
2. Documenting customer interactions and maintaining accurate records
3. Identifying opportunities to enhance the customer experience and suggest improvements to processes
4. Collaborating with cross-functional teams to resolve complex issues
5. Adhering to company policies, procedures and quality standards

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
2. Strong problem-solving and critical thinking skills to effectively handle customer inquiries
3. Proficiency in English, both spoken and written
4. Familiarity with customer service best practices and conflict resolution techniques
5. Ability to work in a fast-paced environment and maintain a positive attitude under pressure
6. Previous experience in a call centre or customer service role is preferred, but not essential

What we offer

At VICTORIAN PLACEMENT AGENCY', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance package
2. Opportunities for career development and progression
3. Flexible working arrangements to maintain a healthy work-life balance
4. Team-building activities and social events to foster a sense of community
5. Discounts on company products and services

About us

VICTORIAN PLACEMENT AGENCY' is a leading provider of customer service solutions in the Philippines. With a strong focus on innovation and customer satisfaction, we are committed to delivering excellence in everything we do. Our diverse team of passionate professionals works tirelessly to exceed the expectations of our clients and contribute to the success of their businesses.

If you're excited about the prospect of joining our dynamic team, apply now and take the first step towards a rewarding career with VICTORIAN PLACEMENT AGENCY'.

Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.

Key Responsibilities:

• Review and process prior authorization requests from healthcare providers.
• Verify patient insurance coverage and ensure compliance with payer requirements.
• Coordinate with healthcare providers, insurance companies, and patients to resolve issues related to authorization requests.
• Maintain accurate and detailed documentation of all interactions and transactions.
• Ensure compliance with US healthcare regulations and company policies.
• Meet performance metrics, including quality, accuracy, and turnaround time.

Qualifications:

• Good verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work in Double Dragon, Pasay
• Must have a BPO International experience in Healthcare Outbound Prior Authorization.
  
  Has knowledge in Benefits and Authorization.
  
  With experience in Provider side.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement in the BPO healthcare industry.
• Supportive and inclusive work environment.

Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.

Key Responsibilities:

• Review and process prior authorization requests from healthcare providers.
• Verify patient insurance coverage and ensure compliance with payer requirements.
• Coordinate with healthcare providers, insurance companies, and patients to resolve issues related to authorization requests.
• Maintain accurate and detailed documentation of all interactions and transactions.
• Ensure compliance with US healthcare regulations and company policies.
• Meet performance metrics, including quality, accuracy, and turnaround time.

Qualifications:

• Good verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work in Double Dragon, Pasay
• Must have a BPO International experience in Healthcare Outbound Prior Authorization.
• Has knowledge in Benefits and Authorization.
• With experience in Provider side.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement in the BPO healthcare industry.
• Supportive and inclusive work environment.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Prior Authorization Specialist: 1 year (Required)
• Healthcare Customer Service Representative: 1 year (Required)

Work Location: In person

Looking to set up your career, join our growing team as. CUSTOMER EXPERIENCE ASSOCIATE

(Blended Account Voice and Non-Voice) – Local Telco Account.

OPEN TO WITH OR WITHOUT BPO CSR EXPERIENCE

Location: One E-Com, MOA Complex, Pasay (Onsite)

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Qualifications:

No BPO experience needed

Good English communication & critical thinking skills

College Graduate, College Undergraduate, Senior High grad / High School (old curriculum) are all welcome to apply.

Easy Application Process:

(1) Phone interview with Recruitment or visit our Conduent Career Hub to apply for CSR Local Telco Account

(2) Online application & assessments

(3) Final interview with Hiring Manager

(4) Job info & pre-employment steps

This is full time job

Salary offer depends on your skills. Our client will assess you Salary expectation/offer is for approval of our client's management. They may still negotiate you,

Specific Position: Customer Service

SEVERAL SLOTS AVAILABLE (80 slots)

• Graduate of Bachelor's degree
• Willing to work in TAGUIG / PASAY-FULL ONSITE
• DAYSHIFT SCHEDULE
• (We have other slots as well for TAGUIG- any shift assigned & shifting /rotational schedule
• At east 1 year & 6 months of working experience
• Must be amenable to attend onsite INTERVIEW/ ASSESSMENT in Mandaluyong/TAGUIG/PASAY this October (if qualified)
• Some Slots for TAGUIG: Must be amenable to attend FACE TO FACE INTERVIEW in Mandaluyong
• Good English communication skills
• Can start ASAP

Launch Your Career Today – Fast & Virtual Hiring No Final Interview

We're on the lookout for passionate Call Center Agents to be part of our growing team at Ayala North Exchange, Makati. Earn up to ₱20,000/month with great perks and a supportive workplace

What's in it for you?

Quick & 100% Virtual Hiring – apply from home

Full training + guidance for a smooth start

Competitive pay up to ₱20K + incentives & benefits

Immediate start – no long wait times

Friendly and collaborative team environment

Who Can Apply?

HS/SHS Graduate, College Level, or Graduate

Minimum of 6 months BPO experience handling financial (local or international)

Strong communication skills

Willing to work onsite at Ayala North Exchange, Makati

Don't let this chance pass Apply now and grow your career in the BPO industry with us

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Please provide your active email address and active viber number
• Do you have BPO experience? If yes for how long and from what company?
• Are you amenable to work onsite in Ayala Avenue Makati?This is a work onsite set up only
• Do you have device like laptop or desktop with working webcam and headset?

Work Location: In person

Customer Service Representative (Voice) – Healthcare Account

Location: Mall of Asia (Onsite)

Account Type: Healthcare

Salary Package: ₱23,675 per month

• Basic Pay: ₱7,000
• Standard Allowance: 675
• Complexity Allowance: 000

Signing Bonus: ,000 (For September Class – BPO Graduate Joiners Only)

• 1st payout after 30 days
• 2nd payout upon regularization
• 3rd payout after 1 year from date of joining

Qualifications

• Bachelor's degree holder (any course)
• At least 1 year BPO international voice account experience
• Willing to work onsite at Mall of Asia
• Must present Certificates of Employment (COEs) covering 1 year of international account experience
• Must bring a hard copy of CV during endorsement and processing
• Candidates rendering must show a signed resignation letter during Final Interview
• Official Records/Transcripts (TOR or equivalent) required at interview and job offer stages
• Oracle profile creation (ORC) is mandatory once tagged as cleared

What to Bring if Selected for Onsite Processing

• Valid ID
• Hard copy of CV
• TOR or equivalent documents
• At least one COE covering required work experience

Why Join Us?

• Competitive pay and allowances
• ₱2 00 Signing Bonus
• Healthcare account career stability
• Onsite growth opportunities in Mall of Asia

Start your career with us today. Apply now and be part of our September Class

Job Type: Full-time

Pay: Php23,675.00 per month

Benefits:

• Health insurance
• Paid training

Application Question(s):

• Willing to work ASAP?

Work Location: In person