94 Customer Service Teams jobs in Pasay

Are you looking for a career opportunity in the aviation industry? Here's your opportunity to have a great career with a world-class airline company.

Why Join Us?

• Asia's First and Longest-Serving Airline
• Get a chance to enjoy travel perks for you and your family
• A collaborative work culture and environment

Who Are We Looking For?

• A college degree in any four-year course.
• Strong oral and written communication skills, with proficiency in negotiation.
• Hands-on experience in customer handling, ideally within the airline industry, demonstrating empathy, problem-solving, and patience, with a deep understanding of social media platforms, coupled with flexibility to adapt to the demands of 24/7 operations.

What's The Role All About?

The Customer Relations Officer under Social Media at Philippine Airlines is tasked with managing the 24/7 operations of the airline's social media channels, including Facebook, Twitter, Instagram, and more. Their primary responsibility is to provide prompt responses and resolutions to passenger inquiries and requests received through these platforms. In addition to ensuring timely customer service, the officer plays a crucial role in safeguarding the brand's reputation by maintaining consistency in responses, upholding the company's brand voice, and resolving issues effectively to enhance customer satisfaction and loyalty.

Job Description:

1. Oversee daily operations of Good Stays.
2. Ensure exceptional customer service standards are consistently met across all touchpoints.
3. Resolve guest complaints and concerns promptly and professionally, ensuring high satisfaction and retention.
4. Monitor and analyze customer feedback to identify trends and implement service improvements.
5. Develop and implement customer service protocols and escalation procedures.
6. Conduct regular coaching and mentoring sessions to enhance team performance and service delivery.
7. Prepare and submit reportorial requirements to corporate offices.
8. Manage reservations and occupancy optimization, ensuring seamless guest experiences.

Qualifications:

• Bachelor's degree in Hotel and Restaurant Management or any 4-year related course.
• At least 10 years of proven leadership experience in customer service and hospitality management.
• Strong background in revenue auditing and financial reporting.
• Excellent communication, organizational, and problem-solving skills.
• Experience in managing customer service operations in hotel/resort settings.
• Hands-on experience in training and development, policy creation, and interdepartmental coordination.
• Must be willing to work onsite in Pasay City.

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company Description
Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description
As a Customer Support Advisor - Dutch Speaking you will be reporting to the Customer Support Team Manager and you will be part of the Customer Service Department
What You Will Do

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
• Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
• Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality
• Proactively escalate any issues to ensure the customer receives a resolution to their query

Qualifications

• Contact Centre and Customer Service Experience – an advantage
• Fluent in English and Dutch – written and spoken to an excellent standard – a must
• A great attitude and desire to help our customers
• Reliable with a strong work ethic
• A flexible approach to work schedules and shift patterns
• Able to react to company needs
• A proactive and 'can do' approach
• Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
• Can work independently and within a team
• Quality of service and going the extra mile is at the heart of your service approach

Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

As well as a competitive salary and regular bonus, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

HR Network Inc. is hiring a Full time Customer Support Agent role in Pasay, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available

Job Title: Customer Service Representative

Department: Operations

Reporting to: Team Leader

Job Summary

The Customer Service Representative (CSR) acts as the primary point of contact for customers, handling inquiries via voice, chat, and email. The role involves providing accurate information, resolving issues efficiently, and ensuring a positive customer experience at every interaction. This is a blended account role requiring strong communication skills, adaptability, and a customer-first mindset.

Qualifications

• At least 1 year of proven customer support experience (voice, chat, or email) or experience as a Client/Customer Service Representative.
• Strong phone handling, written communication, and active listening skills.
• Familiarity with CRM systems and standard customer service practices.
• Customer-oriented with the ability to adapt and respond to different personalities.
• High school graduate or equivalent.
• Amenable to work on a shifting schedule, including weekends and holidays.
• Good command of the English language.

Key Responsibilities

• Manage high volumes of customer interactions across voice, chat, and email channels.
• Identify and assess customer needs to ensure satisfaction.
• Build lasting customer relationships through open, interactive, and professional communication.
• Provide accurate, valid, and complete information using the appropriate tools and resources.
• Meet individual and team performance targets, including sales, call-handling, and response-time quotas.
• Handle customer complaints and provide appropriate solutions within defined timeframes; follow up to ensure resolution.
• Maintain accurate records of customer interactions, accounts, and documentation across all channels.
• Follow established communication protocols, guidelines, and policies.
• Go the extra mile to engage customers and create positive experiences.
• Perform other tasks as may be assigned by management.

Job Types: Full-time, Permanent

Benefits:

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Company Description

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.

Job Description

Role Purpose:

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

• Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies.
• Improve and optimize customer value through maximizing customer conversion and retention opportunities utilizing company marketing initiatives and the 'Sales through Service' mentality
• Be able to respond across all products, but become an expert in at least one area
• Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes
• Maintain open and transparent communication within the team
• Proactively escalate any issues that would affect the customer experience
• Provide first time resolution to customer contacts, taking into account the commercial value of each contact.
• Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers.
• Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives.
• Perform any other duties as assigned and required.

Qualifications

• Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field.
• Contact Centre and Customer Service Experience – an advantage
• Fluent in English – written and spoken to an excellent standard – a must
• A great attitude and desire to help our customers
• Reliable with a strong work ethic
• A flexible approach to work schedules and shift patterns
• Able to react to company needs
• A proactive and 'can do' approach
• Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
• Can work independently and within a team
• Quality of service and going the extra mile is at the heart of your service approach

Additional Information

About Entain

We may sit on the FTSE100, but for millions of customers worldwide, we're the brands they hold in their hands – and heart. As the home of household names like Ladbrokes, Foxy and PartyPoker, to name just a few, we elevate lives with moments of excitement. And right now we're elevating ourselves above the competition. We're leading the industry in bold new directions - and it's our diverse and talented team who are making this possible. Believe us, the best is yet to come. For our customers. For our future. For your career.

DEI and Wellbeing @ Entain

Our vision is to be the world leader in betting, gaming and interactive entertainment, and we know that the most successful businesses are the most sustainable ones. Diversity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent globally, bringing the best thinking to our business from inside and outside of our sector. Our ambition is to make sure everyone at Entain feels valued, respected and included. Inclusion is embedded in everything we do, because we know when we feel respected and heard, we do our best work. Sustainability drives everything we do, and doing what's right is one of our core values. Diverse teams have more creativity, imagination, innovation and problem solving capabilities. We are committed to tackling inequalities and creating a diverse and inclusive business. Here, we celebrate our individual differences, and make sure everyone feels supported, respected, and empowered to thrive – and that starts from the moment you apply to join us. We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.

Life @ Entain

We're a team who love to play, and win, together. We love building bonds between our people, and we love to build your career up too. Join us, and we won't just be your employer, we'll be your biggest cheerleader. We'll give you the power to lead the conversation on your learning and career goals from day one, and then get behind you with all the support you need to take your career – and our business – to new heights.

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Business Process Outsourcing Customer Service Representative. In a BPO setup, companies contract third-party service providers to handle specific business operations, such as customer service, technical support, or back-office functions. A CSR in this context would be responsible for interacting with customers to address their inquiries, provide assistance, resolve issues, and ensure customer satisfaction, following the guidelines and standards set by the client company. These roles often involve handling a variety of communication channels, including phone calls, emails, chats, or even social media platforms, depending on the company's requirements.

Job Types: Full-time, Permanent

Pay: Php28,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)