2,326 Customer Service & Helpdesk jobs in the Philippines

• Communicate directly with our customers via phone and email.
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue.
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

Find all the information here:

Startup Description:

Founded in 2013, Wisepops is a multi-channel engagement platform helping brands create meaningful connections with their customers through various engagement tools: popups, notifications, web pushes, and marketing campaigns. Having grown to over $3M in annual revenue while fully bootstrapped, Wisepops boasts a remote team of 15, including ex-Amazon and ex-Meta employees. As part of their expansion, they are now hiring their first team member from the Philippines to support their worldwide customer base.

Schedule:
Full-time position of 40 hours a week, Monday to Friday, 9 pm to 6 am PHT.

What you'll do:
As Wisepops launches its new AI-powered solutions, you'll be key in delivering strategic guidance and account management—driving product adoption and ensuring a high customer satisfaction.

Client Onboarding:

• Support new client onboarding to provide a seamless onboarding process, and conduct strategic coaching, training sessions, and product demonstrations.
• Monitor platform activity to identify and engage with clients who haven't completed their onboarding.
• Consistently seek to improve documentation and training to simplify the customer experience.

Client Success:

• Design and optimize engagement strategies and campaigns to increase client satisfaction.
• Build strong relationships and promote early adoption of new features.
• Drive account renewals and identify upsell opportunities among clients.
• Analyze results and customer health metrics to deliver actionable, insights-driven recommendations.

Client Support:

• Provide exceptional support leveraging Wisepops customer management platform.
• Provide immediate assistance and maintain a high customer satisfaction score.

Inbound prospecting:

• Help grow the customer base through inbound prospecting and product demonstrations.
• Maintain accurate CRM records and provide timely follow-up for all potential customers.

What you'll need:

• 3+ years of experience in MarTech customer success roles or in digital marketing.
• Proven experience with marketing campaigns, A/B testing, and conversion optimization.
• Familiarity with CRM systems and customer management platforms such as Intercom.
• Strong analytical mindset with the ability to interpret data and derive actionable insights.
• Client-focused with a consultative approach to support and relationship building.
• Ability to thrive in a fast-paced environment and drive teamwork across departments.
• Professionalism and autonomy with exceptional attention to detail and a strong display of empathy.
• Excellent communication skills in English, both verbal and written.

What you'll get:

• Competitive compensation package.
• Permanent work-from-home position, from anywhere in the Philippines.
• Strong career opportunities in a fast-paced environment.
• Friendly local manager & HR support to help you succeed and grow in your role.
• Monday to Friday schedule, HMO, vacation leaves, and other benefits.

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About Staffviser:

Staffviser is a people-first employer of record, giving our talents a chance to work and develop their career within high-growth companies and startups from Europe & US, in a work-from-home setup.

We also support and empower our remote talents through friendly management, career coaching, training opportunities, and recognition programs.

Our values:

We thrive as a company with five core values that we share with our leadership team, clients, and clients' remote employees:

• V
  isionary: We are forward-thinkers, always setting our sights on the future and envisioning innovative ways to drive progress and success.
• I
  ntegrity: We do what's right—always. Integrity is at the core of everything we do, building trust with our teams and partners through honesty and transparency.
• S
  ynergy: Collaboration fuels our success. We work together as a team, supporting each other to create amazing results and achieve shared goals.
• E
  xcellence: We hold ourselves to high standards and consistently deliver quality work. Excellence isn't just a goal—it's our daily practice.
• R
  esponsibility: We take ownership of our actions, holding ourselves accountable for both the wins and the lessons. Every choice we make has an impact, and we make it count.

Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Asia Pacific and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities:

• Achieve mastery of Cyberbit technologies within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
• Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
• Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.
• Play a critical role in the contract renewal process.

Requirements:

• 2+ years of experience providing cybersecurity technical training.
• 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization
• Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
• Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
• Up to 20% travel to customer sites is possible.

Re:

remote

Wave 1-3 for September 23 Class

NO FINAL INTERVIEW ACCOUNTS NEWBIES ARE ACCEPTED

Account ( Healthcare, Telco, Sales, Retail, Financial Accounts )

Location: Cebu IT Park

Process : Online Process/Onsite Process

Pay: Php20, Php27,000.00 per month

Minimum Qualifications:

• A High School Graduate (Old Curriculum) or a Senior High School Graduate (New
• Curriculum)
• Good to excellent English communication skills
• Willing to work on a shifting schedule, including weekends and holidays
• Amenable to work in Cebu IT Park
• BPO experience is a plus, but not required—fresh graduates and career shifters are welcome to apply

What We Offer:

• Competitive compensation package
• Performance-based incentives
• Comprehensive HMO coverage
• Career growth and development opportunities
• A safe, inclusive, and dynamic work environment
• Job Types: Full-time, Permanent, Fresh graduate

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training

• Promotion to permanent employee

• English (Preferred)

Title: CUSTOMER SERVICE REPRESENTATIVE ( CSR )

OPEN FOR SHS OR COMPLETED 2 YEARS IN COLLEGE

Earn up to 26,000

20% Night Diff + HMO DAY 1 + Perks and Benefits

Work onsite SM North Edsa Tower 1

Start ASAP

Qualifications

At least Senior Highschool Graduate or Completed 2 years in college

WITH OR WITHOUT BPO EXP

EXCELLENT COMM SKILLS

Can Work Onsite Quezon City Eton Centris

Can Start ASAP

Job Types: Full-time, Permanent

Pay: Up to Php26,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: On the road

Expected Start Date: 08/27/2025

Title:
Senior Customer Success Manager (CSM)

Location:
Remote — Philippines

Start:
ASAP

Employment Type:
Full-Time Contractor

About ReviewBuzz

ReviewBuzz is the #1 reputation management and employee rewards software for home service companies. We make it easy to earn more 5-star reviews on Google, Facebook, and more—tying feedback back to individual employees so owners can see who's driving great service.

The Role

You'll be the primary partner for a portfolio of customers—leading onboarding, driving adoption, proving ROI, and growing accounts. You'll collaborate across Sales, Product, and Support, always advocating for a remarkable customer experience.

You Will

• Own key accounts and success plans; measure outcomes against KPIs.
• Drive expansions via upsell/cross-sell where it adds real value.
• Lead onboarding, attribution, gamification, and reporting enablement.
• Respond quickly via email/chat; manage issues to resolution and learn from them.
• Analyze usage data to surface risks/opportunities and propose actions.
• Champion the customer voice internally; influence roadmap with data.

You Bring

• 5+ years in CSM/Account Management at a
  SaaS/Tech
  company.
• Salesforce
  expertise (must-have).
• Excellent communication; relationship and stakeholder management.
• Organized, analytical, proactive; strong follow-through.
• Comfortable with targets, multitasking, and night-shift hours.
• Reliable WFH setup with strong internet.

Nice to Have

• Asana; onboarding/implementation; BI/reporting familiarity.

Shift, Comp & Benefits

• Shift:
  7:00 AM–3:30 PM PST (10:00 PM–6:30 AM Manila) —
  8 hours paid + 30 minutes unpaid break
• $10–15/hr DOE + up to 20% bonus
• Incentives: 30-day targets + Upsell/New revenue
• 13th month pay; Half-day Fridays; 40 hrs PTO; Remote; great culture; paid performance bonuses;
  Holidays TBD
• Full-time contractor; bi-monthly payouts

How to Apply and the Process

Submit your resume and answer the application questionnaire. Qualified candidates will be invited to a recruiter screen, HR topgrading interview, a writing assessment, a paid 10-minute recorded presentation (US$20), panel review, and a CEO interview. Finalists proceed to references and background check.

Account: Healthcare Account (Good for Newbies)

Position: Customer Service Representative (CSR)

Start date: September 29, 2025

Work set up: Work on site

Location: Cebu IT Park

Qualifications:

- At least SHS GRADUATE with or without BPO experience

- UP to 20K basic salary + 2,000 NTA

- 20% night differential

- Account incentives

- Performance Bonus

- Attendance Bonus

- HMO Day 1

On site application; Guaranteed 1 day hiring process

Flow of the process:

Initial interview - Assessment - Final Interview

Job Type: Full-time

Pay: From Php17,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Are you located in Cebu City?

Education:

• Senior High School (Required)

Language:

• English (Required)

Work Location: In person

Expected Start Date: 09/29/2025

About the role

We are seeking an enthusiastic and customer-focused Call Center Agent (Sales Account) to join our dynamic team at AUXILIA INC'. This is a full-time, work-from-home opportunity based in Oslob Cebu. In this role, you will be responsible for delivering exceptional customer service and driving sales through professional and effective communication.

What you'll be doing

1. Handling inbound and outbound calls from customers, providing them with prompt and courteous assistance
2. Accurately capturing customer information and updating customer records in the system
3. Identifying customer needs and recommending appropriate products or services
4. Achieving sales targets through successful sales pitches and negotiations
5. Resolving customer queries and complaints in a professional and timely manner
6. Maintaining a positive and friendly attitude to ensure a pleasant customer experience
7. Adhering to company policies, procedures and quality standards

What we're looking for

1. Minimum 1 year of experience in a customer service or call center role, preferably in a sales-oriented environment
2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
3. Strong problem-solving and decision-making skills to handle customer inquiries effectively
4. Ability to work in a fast-paced, target-driven environment and meet performance goals
5. Proficiency in English, both verbal and written, is essential
6. Basic computer skills and familiarity with customer relationship management (CRM) systems
7. Positive attitude, resilience and a commitment to providing outstanding customer service

What we offer

At AUXILIA INC', we are dedicated to creating a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits and opportunities to support your professional and personal development, including:

1. Comprehensive health insurance coverage
2. Opportunities for career advancement and skills training
3. Flexible work arrangements to maintain a healthy work-life balance
4. A collaborative and inclusive company culture
5. Discounts on our products and services

About us

AUXILIA INC' is a leading call center and customer service provider, committed to delivering exceptional experiences for our clients and their customers. With a strong focus on innovation and customer-centricity, we have established a reputation for excellence in the industry. Join our team and be a part of our continued growth and success.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Duties and Responsibilities:

• Responsible for coordinating and receiving the customer's vehicle for servicing scheduled through the appointment system
• Serve as liaison officer for the customer in behalf of the dealer
• Managing all customer's transactions and relations:
• Inquire about the customers' requests
• Check the vehicle and make a job estimate
• Explain the necessary parts needed, work contents, and expenses using the job estimate; and receive approval from the customer before proceeding with the job
• Give regular updates to customers regarding the status of repair
• Gets customers' approvals if there are additional work needed
• Ensure that unit is road worthy upon release the customer
• Conduct up-selling of dealer products and other services to customers.
• Compliance with Isuzu Dealer Service Standard (IDSS)
• Prepares and issue technical reports
• Conduct 5S activity in the area of the workplace
• Maintain Daily Receiving Reports (DRR)
• Attend relevant training programs offered by IPC
• Ensures the protection of the organization's assets by maintaining information confidentiality
• Performs other tasks that may be assigned from time to time

Job Types: Full-time, Permanent

Pay: Php20, Php21,000.00 per month

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person