1,526 Customer Service & Helpdesk jobs in the Philippines

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan

Job Description:

We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC System.

If you're passionate about customer satisfaction, have strong leadership skills, and experience with logistics or customs regulations, we want to hear from you

Key Responsibilities:

• Supervise daily operations of the customer support department.
• Respond promptly to customer inquiries via phone, email, Viber, and other platforms.
• Maintain records of interactions, transactions, and complaints.
• Create and implement customer service procedures and satisfaction goals.
• Hire, train, and manage customer support agents.
• Prepare staff shifting schedules and performance reports.
• Ensure compliance with E-TRACC-related customs regulations and guidelines.
• Approve new registrations, GPS device issuance, and trip authorizations in the ECMS platform.
• Monitor active and pending trips, analyze alerts, and encode findings.
• Provide technical support (account resets, alert validation, etc.).

Qualifications:

• Graduate of any four-year course or equivalent experience.
• Proven experience in customer service management.
• Excellent written and verbal communication skills.
• Strong analytical, coordination, and problem-solving skills.
• Familiarity with E-TRACC System and customs regulations is a plus.
• Marketing and sales experience is an advantage.

Technical Skills & Tools:

• ECMS platform usage and management.
• Experience handling GPS-related requests and trip monitoring.
• Alert analysis and escalation.
• Familiarity with Track and Trace systems (e.g., MICT, ATI Mobile App).

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). JuanHand has been recognized by the SEC as a Best Practice OLP. Wefund is committed to help the creditworthy yet underserved by offering tech enabled financial products that are pleasant to use, with fair interest rates and fast approval times. Wefund is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork.

Key Responsibilities

1. Team Management and Performance Improvement:
2. Oversee the daily management, task allocation, coaching, and motivation of the credit card customer service team (including but not limited to phone and online support).
3. Set clear team and individual performance goals (KPIs), such as service quality, call duration, resolution rate, and customer satisfaction, and continuously monitor and optimize performance.

4. Organize and implement training programs to enhance the team's expertise in credit card product knowledge, service skills, risk prevention, and cross-selling.

5. Service Quality and Customer Experience Monitoring:

6. Monitor interaction quality across various service channels (phone, email, online chat, etc.), conduct regular call reviews, case analyses, and provide feedback.
7. Perform in-depth analysis of customer feedback, complaint data, and satisfaction surveys (NPS/CSAT) to identify pain points, drive process improvements, and enhance the overall customer experience.

8. Establish and refine service quality standards and procedures to ensure consistency and professionalism in service delivery.

9. Operational Efficiency and Risk Control:

10. Manage on-site operations, optimize scheduling, ensure service level (SL) targets are met, and control costs effectively.
11. Handle escalated complex customer inquiries and complaints, ensuring timely and proper resolution of critical issues.
12. Strictly comply with local financial regulations and internal company policies to ensure zero errors in compliance, anti-fraud, and information security.

13. Identify and assess operational risks, and develop and implement effective risk control measures.

14. Business Collaboration and Strategic Support:

15. Collaborate closely with relevant departments (Product, Marketing, Risk Control, Operations, etc.) to convey the "voice of the customer," supporting new product development, process optimization, and marketing initiatives.
16. Drive precision marketing and cross-selling during service interactions to contribute to the achievement of credit card business targets.
17. Regularly prepare and submit team operational reports, performance analyses, and management recommendations.

Qualifications

• Bachelor's degree or higher, preferably in Finance, Economics, Management, Marketing, or related fields.
• 5+ years of customer service experience in the financial industry (preferably in banking or credit card centers), including at least 2 years in a team management role.
• In-depth knowledge of credit card products, business processes, and industry regulations; familiarity with various business scenarios such as credit, rewards, installment payments, repayment, and risk control.
• Strong data analysis skills, with proficiency in tools like Excel for data extraction, analysis, and visualization; data-driven decision-making ability.
• Excellent communication, coordination, and conflict resolution skills, with the ability to efficiently handle complex customer complaints and internal collaboration challenges.
• Strong customer service orientation and risk/compliance awareness.
• Demonstrated leadership, team-building, and coaching skills, with the ability to motivate and inspire team morale.

Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.

As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email, resolving queries, and ensuring a memorable experience.

Job Responsibilities:

• Serve as the first point of contact for Wealth Management clients.
• Provide exceptional customer service and product knowledge.
• Communicate with customers via phone and email to deliver high-quality responses.
• Collaborate with other departments to resolve client queries.
• Adapt communication style to meet customer needs.
• Identify and recommend improvements within the Customer Support function
• Handle challenging conversations, including complaints.

Required Qualifications, Capabilities, and Skills:

• Proficient in any of the languages both verbal and written – Mandarin, Japanese and Korean
• Excellent customer service skills in telephone and email etiquette
• Strong client focus and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• High level of technical skill in the field of expertise.
• Ability to exercise discretion and judgment.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Economics, Finance, or equivalent work experience.
• Experience in a customer service role, preferably in financial services.
• Excellent communication skills.
• Empathetic problem solver with a passion for learning.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

Job Description:

• Build and maintain strong, long-lasting customer relationships.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Guide new clients through onboarding to ensure smooth adoption of products or services.
• Conduct product demonstrations, training sessions, and workshops tailored to client needs.
• Act as the customer's voice within the company by sharing feedback with product, sales, and support teams.
• Identify opportunities to improve the customer experience.
• Drive customer satisfaction and retention through proactive engagement.
• Identify upsell and cross-sell opportunities aligned with customer goals.
• Track customer usage, engagement, and performance metrics.
• Provide regular reports and business reviews to clients and management.
• Collaborate with technical and support teams to resolve customer issues promptly.
• Provide guidance on best practices to maximize product value.
• Understand client business goals and align them with company solutions.
• Position the organization as a trusted advisor and partner in the customer's success journey.

Qualifications:

• At least 2 years of Team/People Management Experience
• Amenable to work onsite in Alabang, Muntinlupa.
• Flawless communication skills, both written and oral, with extensive public speaking experience
• Have a strong work ethic and are eager to learn and make new connections with prospects
• Have experience using LinkedIn Sales Navigator or other similar prospecting applications while keeping track of dead-end leads
• Must be an excellent problem-solver and willing to collaborate in an exceedingly competitive environment.

PLEASE DON'T APPLY IF YOU ARE OUTSIDE THE PHILIPPINES. We are located in Muntinlupa City.

Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it is

Cyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals and students in industry-standard detection, response, and attack mitigation techniques.

We are seeking a Cybersecurity-focused CSM proficient in SAAS technologies and technical training. This individual will play an instrumental role in maintaining and growing accounts in the Asia Pacific and Middle East regions and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology.

Responsibilities:

• Achieve mastery of Cyberbit technologies within 1-3 months.
• Conduct clear, crisp, and energetic product demonstrations that show the value of the product to customers and prospects – from SOC managers to CISOs.
• Guide analysts through simulated live-fire attacks, adjusting the approach depending on the skill level of the trainees and the customer objectives.
• Understand the unique needs of each customer and help them to succeed by providing detailed mapping of their training objectives to the Cyberbit content catalogue.
• Understand and track customer health by communicating with customers (onboarding calls, ongoing success calls, quarterly business reviews), analyzing usage data, and keeping all metrics updated in the appropriate internal tools.
• Use exceptional written and oral communication skills to support customers and internal initiatives – this includes, but is not limited to, PowerPoint presentations, product Q&A, product documentation.
• Play a critical role in improving the product by communicating customer-requested features clearly and concisely.
• Work closely with regional sales managers to stay aligned on assigned accounts. Key areas for collaboration are relationship mapping/org charting and upsell opportunities.
• Play a critical role in the contract renewal process.

Requirements:

• 2+ years of experience providing cybersecurity technical training.
• 2+ years of experience with a customer success, support, or technical account management role within a cybersecurity-focused organization
• Associates, Bachelors, Masters, and/or PhD from a cybersecurity program – strong advantage.
• Strong ability to plan, multi-task, and manage time effectively in a remote working environment; meticulous notetaking is a must.
• Excellent written, verbal, and interpersonal communication skills; strong Excel and PowerPoint skills
• Works and presents in a systematic and orderly fashion, able to dive deeply into detail.
• Experience with Salesforce – strong advantage.
• Cybersecurity certifications from EC-Council such as Certified Incident Handler / Certified Security Analyst – strong advantage.
• Up to 20% travel to customer sites is possible.

Are you driven, results-oriented, and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you'd like to embark on, keep reading

As a Customer Success Manager at our company, you will play a pivotal role in driving customer success and retention through effective account management strategies. You'll build and maintain strong relationships with our customers, particularly focusing on maximizing product feature adoption and satisfaction within the F&B and retail sectors.

What you will do:

• Account Management: Building strong relationships with merchants, understanding their business needs, and ensuring they're satisfied with the StoreHub's POS.
• Product Adoption: Encouraging merchants to fully utilize StoreHub's features to drive business success.
• Retention & Support: Proactively addressing issues and resolving challenges to retain customers, while achieving retention metrics (GRR, NRR, Retention).
• Customer Advocacy: Representing merchant feedback to internal teams for continuous improvement of the platform.
• Revenue Growth: Identifying opportunities to upsell expansion and other services to merchants

How you will need to be:

• 2-3 years of proven success in Account Management, especially in negotiating contracts.
• Possess strong negotiation skills and effective objection-handling capabilities.
• Skilled in process management, with keen financial acumen and strict policy adherence.
• Agile in adapting to rapid changes in priorities and organizational policies.
• Familiar with CRM and customer service applications; knowledge of Intercom, Aircall, Salesforce, and Chargebee is advantageous.
• Ready to take on additional tasks or pilot projects to benefit the team or organization.
• Must be willing to work on-site in Makati City.

What makes working at StoreHub awesome (and refreshing):

Our people - for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.

Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.

Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.

Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple MacBooks for everyone to help you do your best work
• Comprehensive healthcare benefits with our HMO Plan
• Career development and mentorship
• Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

About Us

We are an innovative early-stage fintech company revolutionizing business finance management with cutting-edge technology to make financial services accessible, secure, and user-friendly. As a startup, we're a tight-knit team passionate about disrupting traditional finance and scaling rapidly. We're seeking a dynamic Customer Success Manager to build strong customer relationships and drive retention in our high-growth environment.

Role Summary

The Customer Success Manager (CSM) will serve as the primary point of contact for customers, ensuring they achieve maximum value from our platform. You'll handle onboarding, ongoing support, and expansion opportunities, reporting to the founders. This full-time, remote role is based in Singapore adhering to Singapore working hours.

Key Responsibilities

• Guide new customers through onboarding and activation for quick time-to-value.
• Build relationships with key accounts via regular check-ins, feedback gathering, and issue resolution.
• Monitor customer health metrics to proactively reduce churn and identify at-risk accounts.
• Collaborate with sales for upsell/expansion opportunities to drive revenue growth.
• Collect insights to inform product improvements and roadmap.
• Track metrics like NPS, CSAT, and renewals using tools such as HubSpot or Gainsight.
• Educate on compliance (e.g., GDPR, PCI-DSS) and secure platform usage.
• Partner with product, sales, marketing, and support teams on customer initiatives.

Qualifications

• 2-4 years in customer success, account management, or support, ideally in fintech/SaaS; startup experience preferred.
• Familiarity with financial services, regulations, and customer pain points like security and integrations.
• Strong communication, problem-solving, and analytical skills; proficiency in CRM (e.g., Salesforce) and CS platforms (e.g., Gainsight).
• Bachelor's in Business, Marketing, Finance, or related; certifications a plus.
• Proactive, empathetic, and adaptable in ambiguous environments; comfortable with bookkeeping tools.

Preferred Qualifications

• Early-stage or high-growth startup experience.
• Sales enablement or revenue ops background in fintech.
• English proficiency.

What We Offer

• Growth in a founding-team environment with collaborative, inclusive culture.
• Direct impact on scaling a fintech disruptor.

If you're passionate about fintech customer success, hit 'apply' or fill this form for faster screening and consideration.

Equal opportunity employer; all qualified applicants considered without regard to protected characteristics.