Explore numerous customer service and helpdesk job opportunities. These roles are pivotal in ensuring customer satisfaction and providing technical assistance. Job seekers can find positions that match their skills in communication, problem-solving, and technical support.3,678 Customer Service & Helpdesk jobs in the Philippines
Registered Pharmacist - Voice Account
Posted 9 days ago
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Job Description
This is a Process Executive (PE) role for pharmacy graduates to provide high-quality, voice-based customer support within a healthcare-focused business process outsourcing (BPO) environment. This position leverages pharmaceutical knowledge to address client or customer inquiries, ensuring professional and accurate communication. The role is based onsite in either IT Park, Cebu City, or Taguig, operates on a night shift schedule, and is ideal for candidates seeking to apply their pharmacy expertise in a customer-facing, non-clinical setting.
Key responsibilities include engaging with clients or customers through voice interactions to resolve inquiries related to healthcare or pharmaceutical services. You will use your pharmacy background to provide informed and accurate responses, ensuring client satisfaction and adherence to service quality standards. The role requires handling customer interactions with professionalism, empathy, and efficiency, while collaborating with team members to meet performance metrics and contribute to the success of the
Company Details
Philippines Registered Nurse - Voice Account
Posted 9 days ago
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Job Description
The Philippine Registered Nurses (PHRNs) position is focused on delivering high-quality customer service and support in a voice-based capacity, primarily within a healthcare-related business process outsourcing (BPO) environment. This role requires strong communication skills, a solid foundation in nursing knowledge, and the ability to adapt to a fast-paced, client-facing setting. The position is based onsite in either IT Park, Cebu City, or Taguig, operating on a night shift schedule, and demands flexibility and professionalism to meet client expectations.
Key responsibilities include engaging with clients or customers via voice interactions, addressing inquiries, and providing accurate and timely support related to healthcare services or processes. You will leverage your nursing background to ensure responses are informed, professional, and aligned with client requirements. The role involves handling customer interactions with empathy and efficiency, resolving issues promptly, and maintaining a high standard of service quality. You will work collaboratively with team members to meet performance metrics and contribute to the overall success of the
Company Details
Service Desk Analyst
Posted 1 day ago
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Job Description
The Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems. br>
Key Responsibilities
- Resolve escalated technical issues and perform in-depth troubleshooting across hardware, software, and networks.
- Deliver clear and effective customer support, managing expectations and providing updates.
- Collaborate with L3 teams and cross-functional IT groups for complex problem resolution.
- Document incidents, resolutions, and create knowledge base articles.
- Provide end-user training, guidance, and user documentation.
- Perform system administration, user
Customer Experience Specialist - Cebu
Posted 2 days ago
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Job Description
br>Ability to multitask
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Can work on the night shift.
Willing to work on weekends with a rotational schedule
Customer Experience Specialist
Posted 2 days ago
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Job Description
WORK LOCATION: Cebu / Baybay br>WORK SCHEDULE: Night shift
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Graduate of any Business or IT-related courses or Statistics < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Client Care Representative - Retail Support Specialist
Posted 4 days ago
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Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Client Care Representative - Retail Support Specialist
Posted 4 days ago
Job Viewed
Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
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Client Care Representative - Retail Support Specialist
Posted 4 days ago
Job Viewed
Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Customer Experience Specialist - Cebu (Night Shift)
Posted 4 days ago
Job Viewed
Job Description
br>
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
● Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams. < r>● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Customer Care Representative - Davao Full Time
Posted 5 days ago
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Job Description
-Handle inbound and outbound customer inquiries regarding billing, sales, and service concerns in a professional manner. br>-Provide accurate information and resolutions to customer accounts, ensuring a positive customer experience.
-Process