1,160 Client Support jobs in the Philippines

Job Brief Description
br>We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services.

Client Support Trainee responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Timely Reports to be submitted to management based on work done

Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multitasking abilities
Patience when handling tough cases

Benefits:
Remote, work from home
Tamperproof Certificate of Completion
Full time job opportunity for top performer
Completion Bonus

**About the Role:**
**Grade Level (for internal use):**
07
**Work Shift:**
This is initially a day shift position. However, you may be required to work the night and evening shifts and participate in a weekend rotation lasting for 1-2 months.
**Training:**
Any new hire will first get trained up on different industries one after the other - Energy , Technology, Media & Telecommunication (TMT), and Metals & Mining. They will also be trained on the generalist queries that are industry agnostic.
**The Team** : As a member of the Client Services team, you will serve as an expert for the Capital IQ Pro Platform. You will be responsible for providing client support by holding diagnostic conversations & driving product usage and revenue. Working on a team is essential in this role. Additionally, Client Services interacts with many internal teams, including Sales, Content, Product, News, and Technical Support. Members of the team get to learn in-depth industry knowledge and develop technical skills.
**What's in it for you** :
+ Build a career with a global company
+ Assist market leaders and decision-makers across the Financial Services industry
+ Grow and improve your skills by supporting enterprise level products and new technologies
+ Expand your knowledge base by developing expertise on multiple industries
+ Develop training skills by mentoring new associates and training clients on the Market Intelligence platform.
+ Based on planned growth & initiatives, you can emerge to the next role or learn crucial skills to aid you in new career paths within the S&P Global Commercial organization.
**Responsibilities** :
As a member of our team, you are expected to make an impact right from the beginning.
+ Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content, and product consulting
+ Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments
+ Positively impact client perception of the Market Intelligence division while handling approximately 100 client interactions each month
+ Assist with training and mentoring new hires as a senior associate by demonstrating expertise in best practices and product knowledge
+ Conduct product demos or webcasts for clients
+ Build out our Knowledge Base for internal stakeholders and clients
**What We're Looking For:**
Basic Qualifications:
+ Excellent Communication skills
+ Willing to learn multiple industries
+ Open to working in different shifts
**Preferred Qualifications:**
+ A Bachelors degree in Finance, Accounting, Economics, and/or related field.
+ Strong leadership and teamwork skills
+ Strong communication and customer service skills to effectively resolve client concerns and promote SPGMI product usage
+ An ability to resolve problems, manage time, and organize well are essential required skills?
+ Strong financial knowledge or knowledge of the global economy
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 315513
**Posted On:** 2025-07-11
**Location:** Manila, Philippines

**Overview**
Innovative, Dynamic, Fast-paced, and Collaborative are just some of the words that our employees use to describe us, but hey - don't just take it from us - become a part of BroadPath today and experience our Culture of Constant Connection! BroadPath is immediately **Client Support Agents** to work from home! **Client Support Agents** will assist our members with emergencies regarding their shift, system navigation support, and general inquiries. The ideal candidate must have exceptional communication skills and problem-solving abilities and be committed to delivering excellent customer satisfaction on every call.
**Responsibilities**
+ Handle inbound calls from employees, such as caregivers and clients, regarding call-offs, schedule adjustments (late or early arrivals), inability to log in or clock in or out from work shifts, and client calls reporting no-shows
+ Document all interactions with the caller to ensure all departments can identify issues and resolve them urgently
+ In situations requiring a callout or reschedule, you must initiate re-staffing the shift or transfer IL locations to the escalation team
+ Outbound calls will be required in certain situations, and texting will eventually be incorporated using our platform
+ Call-off cases require three outbound attempts to fill the caregiver's shift
+ Use tools and problem-solving skills to identify caller needs, including potential crisis calls, and route calls to escalation team or appropriate resources per standard operating procedures
+ Strong computer and telephone multitasking skills include effectively listening, searching, and typing information in the system
+ Ability to navigate through multiple windows and screens quickly, enter information accurately, and keep up in a fast-paced environment
+ Excellent verbal and written communication skills
**Qualifications**
+ 1 year call center/care work experience preferably in a US based account
+ Healthcare experience preferred but not required
+ Telco experience preferred but not required
+ Ability to learn quickly
+ Empathy is highly required as the position handles delicate situations.
+ Have solid communication skills (English).
+ Flexibility to work on day shift or night shift.
+ Ability to build rapport, "chit chat" with ease.
+ Emotional intelligence
+ Ability to remain calm
+ Strong active listener to pick up on key points during the conversation.
+ Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan
+ Wired Internet Speed Requirement: 25mbps download | 10mbps upload
+ Ability to problem solve quickly - use best judgement
**Technical in nature:**
+ Ability to navigate up to 9 window tabs effectively
+ Adaptability
+ Can type/talk at same time
**Speed Test Disclaimer:**
+ Please note that all **Internet Speed Tests** are monitored and will be verified. They must be taken on a laptop or desktop computer and plugged directly into your router.
+ Speed Tests cannot be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously.
+ Back-up Internet and backup power supply required
**Benefits:**
+ Work At Home, FOREVER
+ Weekly Salary Pay-out
+ Bhive Kit; includes web camera which allows you to join our Connected Culture!
+ Night Differential
+ Overtime Pay
+ Holiday Pay
+ 13th Month Pay
+ Accrued Paid Leaves (to be utilized upon Regularization)
+ SSS/PhilHealth/Pag-IBIG
+ HMO Coverage
**Diversity Statement**
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
**Compensation:** BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

We are urgently hiring for a Customer Service Representative - Shipping and Logistics Account at Metro Manila Sites! One-day Hiring Process! Earn up to 25k monthly! Plus more benefits! This is a limited slot. Apply now!
br>Responsibilities:
• Handle inbound and outbound calls to assist customers with tracking shipments and resolving inquiries. < r>• Provide accurate information on shipping rates, delivery times, and product availability. < r>• Address customer concerns regarding lost or delayed shipments and offer solutions. < r>• Coordinate with logistics teams to ensure timely and accurate deliveries. < r>• Maintain detailed records of customer interactions and service requests. < r>• Resolve billing issues and process payment inquiries related to shipments. < r>

Qualifications:
• High school diploma or equivalent; Bachelor's degree is a plus. < r>• Excellent communication skills, both verbal and written. < r>• Strong problem-solving abilities and attention to detail. < r>• Previous experience in customer service or a call center environment preferred. < r>• Knowledge of logistics, shipping, and delivery processes is an advantage. < r>• Ability to work in a fast-paced environment and handle multiple tasks simultaneously. < r>

Interested? Submit your application and receive a quick response within a day!
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

**About the Role:**
**Grade Level (for internal use):**
08
**The Role:** Senior Associate - ESG Client Services
**The Team:** The Client Support team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in US, Pakistan, Argentina, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.).
**The Impact:** As a Senior Client Support Associate specializing in ESG, you will gain insights into clients' daily workflows and help them utilize our products more effectively and efficiently. You will directly contribute to the department's goals of improving client support interactions. As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
**Work Shift:** The team operates 24/7, and you may be required to work during US hours, including weekends.
**What's in it for you:**
+ Sharpen your professional and social skills while interacting with Sustainability industry leaders.
+ Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
+ Learn technical expertise like MS Excel and SQL.
+ Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.
**Responsibilities:**
+ Provide client support via phone, email, chat, and other mediums.
+ Use Diagnostic Techniques to go beyond client wants and delve into the why.
+ Make suggestions regarding product usability, presentation, and data quality.
+ Work with clients and internal colleagues to help build customized, data-driven Excel models.
+ Conduct educational WebCasts and Pro-active client outreach campaigns.
**What We're Looking For:**
+ Minimum of a Bachelor's/College degree in Economics, Finance or equivalent
+ Interest in Sustainability/ ESG areas will be preferred
+ 1-2 years of experience in client-facing roles, data management, research & analytics
+ Knowledgeable in finance, capital markets or the global economy
+ Excellent written and verbal communication skills
+ Strong attention to detail and ability to multitask effectively
+ Team-player mentality with tight-knit teamwork skills
+ Flexible to changes in a rapidly evolving environment
+ Grade/Level (relevant for internal applicants only): 08
**The Location:** MNL, Philippines
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 317539
**Posted On:** 2025-07-05
**Location:** Manila, Philippines

We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!

Easy and Fast One-day Hiring Process! Earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply today!

Now hiring for Retail Specialist at Metro Manila Sites! We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>

Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!

Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!

We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!