117 Client Support jobs in the Philippines

About the Role

We're seeking a detail-oriented and reliable Client Support & Bookings Coordinator to join our team. This role is perfect for someone with strong organizational skills and experience working with CRMs or client databases. You'll play a key role in managing client bookings, processing requests, and supporting clients with access to our platforms.

Key Responsibilities

• Process new booking requests using HubSpot CRM and Halaxy PMS
• Manage client exit requests via HubSpot CRM and Halaxy PMS
• Rebook existing clients through HubSpot CRM and Halaxy PMS
• Respond to incoming text messages through our phone system
• Set up and send logins to clients requesting access to our support platforms

Must Haves

• Strong attention to detail and accuracy in work
• Experience working with CRMs or client databases
• Excellent communication and organizational skills

Nice to Have

• Familiarity with Halaxy software (training can be provided if not experienced)
• Previous experience in a client service, admin, or bookings role

Systems You'll Use

• HubSpot CRM
• Halaxy PMS
• Phone and messaging system

Job Type: Part-time

Pay: Php36,714.00 per month

Benefits:

• Work from home

Application Question(s):

• Are you currently BIR-registered? If not, would you be open to registering?

Experience:

• Healthcare: 1 year (Preferred)
• Project management: 1 year (Preferred)

Work Location: Remote

We're Hiring: Client Support & Admin Assistant

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Client Support & Admin Assistant to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role: Client Support & Admin Assistant

Work Arrangement: Hybrid

Location: Any CS Branch - Ortigas/ Makati/Davao/Cebu/Angeles/Mabalacat

Schedule: Morning Shift

Job Description:

• CRM and database management (updating, maintaining, and reporting)
• Providing client support and administrative assistance
• Coordinating and running webinars
• Assisting in client product training sessions
• Handling other general administrative support tasks as required by the client

Qualification and requirements:

• Proven experience in administrative support, client support, or a related role
• Strong knowledge and hands-on experience with CRM systems and database management
• Excellent communication and organizational skills
• Ability to handle multiple tasks and meet deadlines with minimal supervision
• Experience coordinating webinars and virtual meetings is an advantage

Non-negotiable skills & requirements:

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) or equivalent tools

Perks & Benefits (Work From Home/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled  Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**

Client Ticket Management:

• Monitor support tickets via platforms like JitBit and Freshdesk
• Draft polite, smart first-line replies using ChatGPT and SOPs
• Assign and escalate tasks in Asana or HubSpot
• Follow up with clients for clarity or status updates

Procurement & Delivery Support:

• Receive approved POs from our QS team and input into Xero or QuickBooks
• Email vendors to confirm deliveries and timelines
• Follow up via WhatsApp or HubSpot calling if unresponsive
• Track shipments and update project teams via Asana
• Collect delivery notes and share with finance for invoicing

Admin Tasks & Internal Coordination:

• Maintain delivery folders and checklists in Google Drive
• Daily stand-up calls with the Ops team
• Weekly summary review using Asana

• Proven experience in client support & procurement admin., or related field
• In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support & procurement admin
• With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros & cons involved in this industry).
• Outstanding written and verbal communication skills
• Strong organizational abilities with experience as procurement administrator
• Proficiency in client support management
• Demonstrated ability to work independently and meet deadlines

Technical Skills

• Experience with Client Ticket Management, Procurement & Delivery Support, and Admin. Tasks & Internal Coordination
• Proficiency in Tickets via JitBit and Freshdesk
• Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs
• Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
• Understanding of track shipments and update project teams
• Ability to collect delivery notes and share with finance for invoicing

Personal Qualities

• Natural relationship builder with authentic communication style
• Self-starter with strong initiative
• Comfortable with daily stand-up calls with the Ops team
• Detail-oriented and organized
• Passion for doing weekly summary review

• Salary – Php 30,000 PER MONTH
• Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK
• Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday
• Job level – EXPERT

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

We are looking for a dedicated Call Center Agents as prior in our Metro Manila sites

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits This is for urgent hiring, don't miss this opportunity and if you have these skills, this might be your sign to apply here at Sapient and BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Responsibilities:

• Answer incoming customer calls and inquiries.
• Resolve customer complaints and escalate issues as needed.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.

Qualifications:

• At least High school graduate
• No prior experience necessary—we provide comprehensive training
• Good communication and interpersonal skills
• At least conversant in the English language with confidence
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

What we Offer:

• Fix weekends off
• Pioneer, Non-voice, and Easy Accounts Available
• Day Shift, Night Shift, and Shifting Schedules

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person

CLIENT SUPPORT

Duties and Responsibilities:

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide information to customers.
• Assist customers with order processing, shipment tracking, and returns.
• Maintain accurate records of customer interactions and inquiries.

Qualifications:

• A high school diploma or equivalent, a Bachelor's degree is a plus.
• Proven customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Proficient computer skills and experience with CRM software.

Job Type: Full-time

Work Location: In person

Client Support Representative (Non-Sales, Night Shift)

• Schedule (7 PM- 4 AM)|
  Fulltime | Jaro, Iloilo (Onsite Setup)

About the Role

We are looking for a

Client Support Representative

to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist

clients

by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.

What we're looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work
  full onsite, night shift

(Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

QUALIFICATIONS

• Minimum of 1-year relevant work experience in client support or a related field
• Open to working on-site during night shifts and rotating schedules
• Proficient in English with strong verbal and written communication skills
• Tech savvy and proficient in utilizing MS Office, G Suite, CRM Systems (Zendesk) and the likes
• Willing to do extended working hours every month-end (Paid Overtime)
• A team player and is motivated to get things done
• Organized, detail-oriented and can multi-task
• Commitment to providing exceptional customer service and maintaining a positive attitude at all times
• Willing to start ASAP

JOB DESCRIPTION

• Consistently delivering exceptional customer service experiences to account holders from the US and Canada markets
• Acknowledging and responding promptly to clients' inquiries via calls, live chats and/or emails
• Guiding customers through order taking, troubleshooting and/or navigating through company sites
• Reviewing client accounts, providing updates and information about billing, shipping, refunds, and other account-related items
• De-escalating situations involving clients with concerns and/or offering further support
• Ensuring customer satisfaction by building engagement to going the extra mile
• Taking part in designated projects (Call-out projects, Subscription revivals, etc.) within the specified timeline

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Application Question(s):

• Are you willing to work onsite and in a graveyard shift?
• Do you have experience in the BPO industry? If yes, how many years?

Education:

• Bachelor's (Preferred)

Experience:

• Client Support Specialist: 1 year (Required)

Work Location: In person

Job Responsibilities:

• Complete maintenance of reference data (healthcare Organizations and Prescribers) as essential for US Production.
• Perform research such as Internet Search, Phone Verification, Database Matches and etc. to gather information from third parties that will validate the completeness or accuracy of the data.
• Perform outbound phone verification of details on Organization and Prescriber records to validate accuracy of reference data maintained as well as capture client-required details such as primary office address and primary profession/specialty.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in the database existing data.

Job Requirement:

• Experience in handling voice and healthcare account is an advantage but not a requirement.
• Basic knowledge in Windows applications (Excel, Word).
• Strong verbal and / or written communication skills in either the language of the country supplied or English.
• Critical thinking and problem-solving skills.
• Demonstrate strong understanding of complex concepts and processes.
• Has initiative and is self-motivated to see through until resolution concerns raised by Clients.
• Candidate must be willing to work in night.