Customer support specialist positions are in high demand across the Philippines, reflecting a growing emphasis on customer experience. These roles often involve addressing client queries, troubleshooting issues, and providing solutions using various communication channels.2,224 Customer Support Specialist jobs in the Philippines
Customer Support Specialist
Cagayan de Oro, Misamis Oriental
TORCH Solutions
Posted 24 days ago
Job Viewed
Job Description
We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
Manila, Metropolitan Manila
Refocus
Posted today
Job Viewed
Job Description
Hey, there! We’re Refocus. A family of determined enthusiasts who are inspired by the idea to build the new era of education. To do it, we’ve invited the strongest mentors from all over the world. We’ve produced mind changing courses which give skills needed to earn. Our huge goal is to educate 1 000 000 students in five years. With your help we’ll make education accessible and modern faster. On this way, you will:
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary (35 000-40 000 PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
get strong experience in the in-demand digital sphere (EdTech);
have growth perspectives;
get the salary which may grow;
upgrade your skills working with strong experts from the sphere.
Your future responsibilities
Perform detailed research into problems at all stages of the student's learning process and providing answers and solutions to students' questions/concerns
Ensure that necessary student information are saved into the database, including a student's contact information, special instructions, issues and/or complaints through a tracker accessible by the team
Create weekly/monthly report identifying existing issues faced by customer service thereby quantifying the problems that need fixing
Ensure healthy coordination with community managers, mentors, and sales to address needs sent by the students through tickets and customer service mailbox
Promote customer satisfaction by taking consistent and positive proactive/reactive steps to attend to student’s specific needs
Establish and maintain a highly professional and courteous client interaction environment
What we offer
competitive salary (35 000-40 000 PHP);
free access to all Refocus educational programs;
100% work from home;
Career growth and internal promotion opportunities via a fast-paced development plan;
Official employment with government mandated benefits.
you love communications with people;
you enjoy helping people and provide best service to them;
you have 3+ year of experience of working as community/customer success/customer support specialist;
you know how to measure your work in terms of metrics;
Philippino and English C1 and above;
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
Manila, Metropolitan Manila
Snappr
Posted today
Job Viewed
Job Description
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers, and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
**About the role**:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a CS Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer's problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
**What you'll do**:
- Help Snappr expand to new markets by supporting customers worldwide
- Answer questions about the photoshoot process and resolve scheduling issues
- Work with photographers to resolve disputes around the results of their photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
**What you'll need**:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in customer support roles
- At least 2 years of college education (undergrad or diploma)
- A "let's get it done" mindset
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
**Job benefits**:
- PHP 30-37K monthly on-target earnings (including performance pay)
- 20% night differential
- HMO (up to 2 dependents covered by the company)
- Great workspace in Ortigas CBD
- Temporary work from home set-up
**About the team**:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
**About the role**:
With our global footprint and hyper-growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Support Representatives in our Manila office. As a CS Specialist on this team, you will be challenged to provide amazing support to our customers worldwide. Your impact on solving our customer's problems and giving them an incredible booking experience will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
**What you'll do**:
- Help Snappr expand to new markets by supporting customers worldwide
- Answer questions about the photoshoot process and resolve scheduling issues
- Work with photographers to resolve disputes around the results of their photoshoots
- Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
**What you'll need**:
- Bilingual proficiency in written and spoken English
- At least 1 year of experience in customer support roles
- At least 2 years of college education (undergrad or diploma)
- A "let's get it done" mindset
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
**Job benefits**:
- PHP 30-37K monthly on-target earnings (including performance pay)
- 20% night differential
- HMO (up to 2 dependents covered by the company)
- Great workspace in Ortigas CBD
- Temporary work from home set-up
**About the team**:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the leadership team in resolving our most complex customer problems. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket ship has a seat open just for you.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Sapient Global Careers
Posted today
Job Viewed
Job Description
**_**_
- *What we can offer?_*
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.
**_**_
- *Responsibilities_*
- _Provide knowledgeable answers to questions about the product, pricing, and availability_
- _Work with internal departments to meet customer's needs_
- _Data entry in various platforms_
- **Qualifications**_
- **With or without BPO Experience**:
- **Excellent phone etiquette and excellent verbal, written, and interpersonal skills**:
- **Ability to multi-task, organize, and prioritize work**:
- **Min. Educ Attainment: Highschool Graduate/K-12 Graduate (Old and New Curriculum)**:
- **If College Grad, work exp not required**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
**Experience**:
- BPO: 1 year (preferred)
**Language**:
- English (required)
- *What we can offer?_*
- HMO Benefits
- Shift Schedule (Day shift/Mid shift/Night shift)
- Pioneer, Non-voice, and Easy Accounts Available
- Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
- Guaranteed this is a one-day hiring process.
**_**_
- *Responsibilities_*
- _Provide knowledgeable answers to questions about the product, pricing, and availability_
- _Work with internal departments to meet customer's needs_
- _Data entry in various platforms_
- **Qualifications**_
- **With or without BPO Experience**:
- **Excellent phone etiquette and excellent verbal, written, and interpersonal skills**:
- **Ability to multi-task, organize, and prioritize work**:
- **Min. Educ Attainment: Highschool Graduate/K-12 Graduate (Old and New Curriculum)**:
- **If College Grad, work exp not required**
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php28,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Day shift
- Shift system
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
**Education**:
- Senior High School (required)
**Experience**:
- BPO: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Healthcare
Pasig, National Capital Region
Eastvantage
Posted 1 day ago
Job Viewed
Job Description
The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through.
br>The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Support Specialist
What You'll Do:
1. Respond promptly and professionally to customer inquiries via phone and email
2. Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
3. Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
4. Accurately document all customer interactions and feedback in the CRM system (HubSpot)
5. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
6. Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices
What We're Looking For:
- Minimum 2 years of experience in customer-facing or customer support roles
- Experience with HubSpot or similar CRM/ticketing systems preferred
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Knowledge of the medical industry and familiarity with medical terminology
- Proven ability to manage time effectively and meet deadlines
- Comfortable working independently while also being a collaborative team player
Ready to make an impact? Apply now and let's grow together!
br>The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities.
Location: Pasig, Philippines
Work Mode: Work From Office
Role: Customer Support Specialist
What You'll Do:
1. Respond promptly and professionally to customer inquiries via phone and email
2. Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
3. Follow up with customers to confirm complete resolution of open issues. Clearly explain products, services, policies, and procedures to customers
4. Accurately document all customer interactions and feedback in the CRM system (HubSpot)
5. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
6. Monitor recurring customer concerns and provide actionable insights for service or process improvements. Maintain up-to-date knowledge of products, services, and industry best practices
What We're Looking For:
- Minimum 2 years of experience in customer-facing or customer support roles
- Experience with HubSpot or similar CRM/ticketing systems preferred
- Excellent verbal and written communication skills
- Strong problem-solving and organizational skills
- Knowledge of the medical industry and familiarity with medical terminology
- Proven ability to manage time effectively and meet deadlines
- Comfortable working independently while also being a collaborative team player
Ready to make an impact? Apply now and let's grow together!
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist (Banking)
M & J Solutions Provider - Recruitment
Posted today
Job Viewed
Job Description
**Key responsibilities**:
- Answering client support requests from our customers
- Analyzing problems and communicating solutions to our customers
- Working closely with the development team on defining required changes in the system
- Contributing to the system improvement process
- Creating system documentation
**Key expectations**:
- Excellent communication skills, English proficiency, and strong teamwork abilities
- Proactivity and ability to work independently
- Analytical skills
- Knowledge of banking processes
**Nice to have skills and competences**:
- Experience in a similar position
**Job Types**: Full-time, Permanent
**Salary**: Up to Php70,000.00 per month
**Benefits**:
- Additional leave
- Flextime
- Health insurance
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
**Experience**:
- CRM software: 1 year (preferred)
- Banking: 1 year (preferred)
- Answering client support requests from our customers
- Analyzing problems and communicating solutions to our customers
- Working closely with the development team on defining required changes in the system
- Contributing to the system improvement process
- Creating system documentation
**Key expectations**:
- Excellent communication skills, English proficiency, and strong teamwork abilities
- Proactivity and ability to work independently
- Analytical skills
- Knowledge of banking processes
**Nice to have skills and competences**:
- Experience in a similar position
**Job Types**: Full-time, Permanent
**Salary**: Up to Php70,000.00 per month
**Benefits**:
- Additional leave
- Flextime
- Health insurance
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Application Question(s):
**Experience**:
- CRM software: 1 year (preferred)
- Banking: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Digital Marketing & Customer Support Specialist
Davao, Davao del Sur
Talent Outsourcing Channel (TORCH) Solutions
Posted 1 day ago
Job Viewed
Job Description
Are you a multitasker with a knack for digital marketing and customer care? This is your chance to join a fast-growing team that values creativity, strategy, and service excellence!
URGENTLY HIRING! Digital Marketing & Customer Support Specialist (DAVAO SITE) br>EARN UP TO ₱35,000 Monthly! < r>
Qualifications:
Excellent communication & problem-solving skills
Experience handling inquiries via email, chat, and social media
Skilled in calendar management, data entry, CRM tools, and admin tasks
Hands-on in content creation, email campaigns, analytics tools
Proficient in Facebook, Instagram, LinkedIn, TikTok marketing
Experienced in outbound/inbound sales & lead generation
Knowledgeable in HubSpot, Salesforce, Canva, Google Workspace, Trello, Zapier, AI tools
Perks & Benefits:
Competitive salary up to ₱35K < r>Paid training & career development
HMO coverage
Performance-based bonuses
Creative and collaborative work culture
Opportunity to grow with a digital-first company
Send your resume now!
URGENTLY HIRING! Digital Marketing & Customer Support Specialist (DAVAO SITE) br>EARN UP TO ₱35,000 Monthly! < r>
Qualifications:
Excellent communication & problem-solving skills
Experience handling inquiries via email, chat, and social media
Skilled in calendar management, data entry, CRM tools, and admin tasks
Hands-on in content creation, email campaigns, analytics tools
Proficient in Facebook, Instagram, LinkedIn, TikTok marketing
Experienced in outbound/inbound sales & lead generation
Knowledgeable in HubSpot, Salesforce, Canva, Google Workspace, Trello, Zapier, AI tools
Perks & Benefits:
Competitive salary up to ₱35K < r>Paid training & career development
HMO coverage
Performance-based bonuses
Creative and collaborative work culture
Opportunity to grow with a digital-first company
Send your resume now!
This advertiser has chosen not to accept applicants from your region.
7
Operations and Customer Support Specialist
Makati, National Capital Region
zennya Health
Posted today
Job Viewed
Job Description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Provide accurate and courteous responses to costumers
Solve complex problems and contact supervisor immediately for problems unable to solve
Prepare accurate reports for upper management
Take payment information and other pertinent information such as addresses and phone numbers.
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Support in the development of programs to train the customer on how to properly use the app.
Evaluation of the systems' problems to recommend enhancements.
Bachelor's Degree in any field
Excellent communication and customer service skills
Ability to multi-task, prioritize and manage time effectively
Good knowledge of operating systems and relevant hardware or software
Good command of the English language
Good problem-solving skills and focus on quality
Willing to report on-site and be assigned in Day, Mid, or Closing shift
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustment on orders, refund, and promotions
Provide accurate, valid and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts and file documents
Provide accurate and courteous responses to costumers
Solve complex problems and contact supervisor immediately for problems unable to solve
Prepare accurate reports for upper management
Take payment information and other pertinent information such as addresses and phone numbers.
Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
Support in the development of programs to train the customer on how to properly use the app.
Evaluation of the systems' problems to recommend enhancements.
Bachelor's Degree in any field
Excellent communication and customer service skills
Ability to multi-task, prioritize and manage time effectively
Good knowledge of operating systems and relevant hardware or software
Good command of the English language
Good problem-solving skills and focus on quality
Willing to report on-site and be assigned in Day, Mid, or Closing shift
This advertiser has chosen not to accept applicants from your region.
8