9,927 Customer Support Specialist jobs in the Philippines

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including
Built In's 100 Best Midsize Places to Work in SF 2025
,
Top Places to Work by USA Today 2025
,
Y Combinator's list of Top Companies in 2023
,
#4 on Fortune's Best Workplaces in the Bay Area
,
Inc. Magazine's 2022 Best Workplaces list
, and
Forbes Best Startup Employers 2022 List
.

We're looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.

What will you be doing?

• Ensure 100% success of all of our Front customers
• Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
• Become an expert on how Front works and its day-to-day usage
• Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
• Debugging and testing product features and reporting them to product and engineering
• Identify common customer challenges and proactively find ways to improve our product and processes

What skills & experience do you need?

• A highly motivated self starter who is ready to dig in, hustle, and crush the queues
• 4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)
• Tech savvy and hungry to improve technical skills
• Ability to identify customer needs and successfully implement solutions
• Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
• Humble and friendly person who genuinely loves helping people and solving problems
• Fluent in English
• Experience with using Front is a huge plus

This is a fully remote position, expected to work Mondays through Thursdays from 8 PM - 5 AM, and Saturdays from 7 AM - 4 PM Philippine Standard Time (PHT). Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.
What We Offer

• Competitive salary
• Rice subsidy
• Fully covered health insurance - medical, dental, vision, and life insurance
• Paid parental leave
• Generous paid time off & sick leave
• Mental health support with Workplace Options
• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
• Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the
California Recruiting Privacy Notice
&
EU Privacy Notice

Job Title Customer Support Specialist (Senior)

Reports to Director of CRO/CX

Job Purpose

Who you are:

● Thrive in fast paced, dynamic startup environments.

● Passion for functional wellness, non-alcoholic beverage, cannabis, mushrooms, and other

adaptogenic or nootropic therapeutic compounds.

● Embrace creativity and innovation, and always up for a new challenge.

● Eager to join a team aiming to revolutionize the beverage industry and make a meaningful impact

on the lives of our customers.

● Confident in handling customer support via phone, not just email and chat.

● Bring prior experience in the beverage or CPG industry and understand the unique needs of this space.

As a Customer Support Specialist you are someone who's obsessed with delivering delightful, human-first experiences. As the voice, you'll help our customers with everything from orders and product questions to feedback and follow-ups. Your ability to communicate with empathy, clarity, and genuine care will turn everyday interactions into brand-building moments. You'll also play a key role in nurturing long-term customer loyalty and subscriber retention, with a strong focus on direct email communication that is helpful, engaging, and aligned with our brand voice. You will also take the lead on customer phone interactions, escalations, and retention efforts to ensure a premium level of service.

Duties and Responsibilities

● Respond promptly to customer inquiries via email, chat, and social channels

● Manage and resolve customer issues over the phone with professionalism and empathy

● Resolve product or order issues with empathy, speed, and a solutions-first mindset

● Track trends in questions or complaints and share insights with the broader team (CX, Ops, Product, etc.)

● Ensure replacements, refunds, and credits are accurately issued and tracked

● Collaborate with our fulfillment and logistics teams to resolve shipping or inventory issues

● Help document and refine customer service policies and best practices

● Guide customers through our product line and help with subscriptions, billing, and product recommendations

● Create thoughtful and on-brand MACROs and direct email responses to resolve concerns, encourage retention, and deliver proactive support

● Support subscriber retention by identifying churn risks and offering solutions or education to help them stay

● Work cross-functionally with our Operations, Product, and Retention teams to solve challenges quickly

● Identify opportunities to retain subscribers and provide thoughtful incentives or education when needed

● Flag churn risks and recurring friction points to improve the overall customer journey

● Represent the client tone of voice: warm, thoughtful, compassionate approachable

● Create a workplace culture where people feel motivated and are excited to bring their best selves to work and commit to client's goals and objectives

● Mentor and support junior CX staff where needed, setting best practices for communication and customer care.

● Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

● 3–5 years of experience in customer service, with at least 2 years in the beverage, CPG, or hospitality industry

● You genuinely love helping people and turning tough situations into positive outcomes

● You care deeply about customers and enjoy creating memorable moments that turn first-time buyers into loyal fans

● Proven ability to manage direct phone-based customer support in addition to email and chat

● Experience handling direct email conversations, subscription troubleshooting, and product education

● You're organized, detail-oriented, and thrive in fast-paced startup environments

● Strong written communication skills (friendly, clear, confident)

● Detail-oriented and organized—you follow through and triple-check

● Comfortable using tools like, Rich Panel, Shopify, Notion, Slack, etc.

● Thrive in a fast-paced, startup environment and adapt quickly to change

● Understand the value of brand voice and customer loyalty

● Excellent relationship-building, and communication skills

● Conflict resolution and problem-solving skills

● Must be able to effectively communicate in English, both verbally and written.

● Possess basic mathematical skills: addition, subtraction, multiplication and division

● Experience in cannabis industries is a plus

● Leadership or mentorship experience in a customer support or CX role preferred

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

• Comprehensive health insurance coverage
• Generous paid time off and holiday allowance
• Opportunities for career development and advancement

ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true convergence, ClickUp unifies tasks, docs, chat, calendar, enterprise search, and more—supercharged by context-driven AI. While others scramble to bundle fragmented tools or bolt on AI, we anticipated this future and made it our foundation from the start. Headquartered in San Diego with a rapidly expanding global footprint, we empower over three million teams to break free from silos and reclaim their time—saving at least one day every week. Join ClickUp, one of the fastest-growing SaaS companies on the planet, and help millions of users transform the way they work. We're not just building software. We're shaping the future of work. Come join us in building the future—together.    At ClickUp, customer service isn't just a job title; it's at the heart of everything we do. Our #1 core value is to provide
the best customer experience, 
period
. If you are eager to learn, driven by helping those around you, and ready to make an impact at a fast-growth company, join our Support team. Help customers unlock their potential and raise the standards when it comes to productivity. Come and join a team where you can focus on understanding our customer's goals, offering out-of-the-box solutions, and being surrounded by team members who are just as driven as you are 
The Role:

• Correspond with our clients via different customer support channels
• Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
• Own the customer experience. You will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
• Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
• Collaborate with colleagues at all levels throughout the entire organization to find the answer you need
• Educate and empower our users to become better ClickUp users
• Contribute to the improvement of team processes and client-facing support documentation.
• Be a ClickUp ambassador and help our customers and stakeholders be successful in their roles.

The Schedule:
We want to provide the 
best
customer service experience This requires our support team to work shifts on a rotating basis. The flexibility to work evenings and some weekends is 
necessary
 to ensure our customers have 
endless
 support no matter their timezone. We provide our team with flexibility and options to select their preferred shifts; however, shift assignments are assigned based on company needs. 
Required Qualifications:

• At least two years of experience supporting customers via multiple communication channels in a technical environment.
• Technical skills
  : Ability to troubleshoot, replicate customer issues, and follow up on customer issues
• Critical and analytical thinking
  : Ability to evaluate, identify the concern, and take action for further escalation when required
• Attention to detail
  : Ability to probe for and analyze data to identify best course of action; has great documentation skills.
• Strong knowledge of standard help productivity platform solutions is a plus
• Eligible to work full-time hours.

Responsibilities

• Drive product change and improvement through continuous feedback and exposure to projects that help make ClickUp the leading productivity platform.
• Works directly with customers to help navigate any questions or actions related to their accounts. This includes but is not limited to:
• Payments & Refunds
• Plan upgrades & Cancellations
• Promotions & Discounts
• 2FA & Lockouts
• Troubleshooting when errors arise
• Assisting customers with self-service billing & account processes
• Navigating CRM payment logs for payment history, inconsistencies, or errors
• Finding financial solutions for customers who may need payment assistance, within our procedures and Terms of Service.

Expectations:

• Experience in the SaaS industry.
• Be comfortable building relationships with a diverse and global customer base across various communication channels.
• Able to work independently and prioritize individual workload whilst recognizing when to collaborate and engage with others when needed.
• Able to get stuff done whilst having attention to detail. Natural empathetic, yet confident to take charge and control the customer journey and resolve issues effectively and efficiently.
• Be a confident communicator, passionate about elevating our customers' experience to become more productive with ClickUp.
• A curious and analytical learner that can deep dive into new or existing products to learn them inside out.
• Have a strong technical aptitude and a desire to dive into learning technology.
• Strong familiarity with ClickUp and Zendesk processes.
• You enjoy working in a fun, diverse and friendly culture that focuses on relationships and knows how to celebrate success

Key Metrics

• Ticket Solves per Hour
• CSAT
• IQS
• Adherence/Attendance

Career/Developmental Path

• Specialization Training
• Senior Customer Support Specialist

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person's journey to build their boldest career. 
C
lickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws.

• If you are a European Job Applicant, see our privacy policy for further details.
• If you are a Philippine Job Applicant, see our
  privacy policy
  and our
  Philippine Data Privacy Notice
  for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

ClickUp Talent Acquisition will only initiate contact via an

email or through our official careers portal on We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to

GAKKEN Philippines INC. is continuously growing and we want YOU to be part of it Join our team, TODAY

Are you a results-driven professional with a passion for customer success and account management? We're seeking a Customer Support Specialist to manage and nurture existing client accounts through regular monthly visits. In this role, you'll deliver outstanding customer service, build long-term relationships, and identify opportunities to drive revenue growth and customer retention.

What we are looking for:

• Graduate of any 4-year Business-related course or program
• Preferably with Sales Background
• Solution-oriented mindset
• Strong sense of integrity, trust, and commitment
• Innovative thinking and adaptability
• Excellent business communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Customer service excellence
• Strategic sales planning and management
• Neat, pleasant, and professional appearance
• Able to work under pressure and with minimal supervision

What you'll be doing:

• Achieves and meets the monthly sales quota
• Responsible for maintaining all existing accounts through excellent after-sales service
• Ensures 100% account coverage for all assigned accounts within assigned areas
• Ensures to maximize the use of CRM tool for reporting and monitoring of closure of clients concern
• Ensures processing accurately of all client's order received within the given timeline
• Maintains and strengthen business relationship with clients thru visit and use of customer feedback form
• Prepare and submits daily, weekly, monthly and quarterly reports on time
• Participates on bidding process with due diligence

Why Join us?

At GAKKEN PHILIPPINES INC., we believe that great work deserves a great reward. That's why we offer compensation and benefits that support your success.

Here's a glimpse of what you can expect:

• Performance Incentives upon Regularization
• Perfect Attendance Award
• Comprehensive health insurance and life insurance
• Company Leaves (VL, SL, Birthday Leave & Emergency Leave)
• Company/Financial/Emergency Loan Program
• Ongoing training and professional development programs
• Opportunities for career advancement and leadership roles

About us

Gakken Philippines Inc. (GPI) with over 30 years of excellence, GPI is a trusted distributor of top-tier printing and finishing solutions, representing renowned global brands that set industry benchmarks. Our decades of experience reflect our unwavering commitment to empowering businesses with innovative technologies and reliable products.

We offer a diverse portfolio of solutions catering to various printing and finishing needs, ensuring exceptional quality and advanced capabilities.

If you're ready to take the next step in your accounting career, join our dynamic and growing organization. We encourage you to apply now.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Join Our Dynamic Medical Solutions Team as Customer Support Specialist

SMS Global Medical Solutions, Inc. is a healthcare solutions provider that focuses on delivering medical information products and systems to hospitals and clinics for increased efficiency and improved healthcare delivery and patient care. We are dedicated to delivering exceptional customer service and technical support to ensure our clients have the best experience with our products. As part of our ongoing commitment to excellence, we are seeking a skilled Customer Support Specialist to join our dynamic team.

Why You'll Love Working With Us:

1. Competitive salary and benefits package
2. Insurance coverage upon hiring
3. Flextime and hybrid setup
4. Potential to transition into a permanent role, paid trainings, and personal/professional growth and development opportunities

Duties include, but are not limited to, the following:

• Actively participate in resolving customer issues in a timely manner, ensuring alignment with service level agreements (SLAs).
• Record and track issues in the ticketing system from creation through to resolution and closure.
• Monitor open tickets, escalating unresolved issues to the appropriate teams or vendors, particularly those with high or critical severity levels.
• Collaborate with vendors to ensure quick resolution of critical issues within SLAs.
• Implement preventive measures to reduce recurring customer issues and enhance product reliability.
• Support operational delivery and participate in User Acceptance Testing (UAT) for new product releases and updates.
• Help improve customer support processes and documentation to ensure better service delivery.
• Conduct training for new clients and offer refresher sessions for existing clients on how to use the ticketing system, particularly when there are updates or changes to workflows.

Qualifications:

• Bachelor's Degree in Electronics Engineering, Industrial Engineering, Computer Engineering, Information Technology, or Medical-related Degrees (Nursing, Medical Technology, etc.)
• Fresh graduates are welcome to apply.
• Proficiency in Google Workspace and/or MS Office
• Strong communication and problem-solving skills

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Creating and managing orders for new shipments
• Creating import and export FCL, LCL, and Air forwarding jobs
• Sending pre-alerts, manifest, arrival notice, forwarding instructions and other documents
• Lodging Sea Cargo, Export Customs Manifest, PRA
• Sending documents to brokers for Import Clearance, EDN request for Export Clearance
• Sending cartage advise, EDO, and other necessary documents to transport
• Coordinate cartage with transport and client
• Monitor customs clearance, follow up on missing documents and requirements to complete clearance
• Send invoices to the clients once costing is approved and follow-up payment
• Send payment request for COD payments such as: disbursements to broker, port charges to shipping line
• Answer phone calls and respond to emails from clients
• Create potential clients in Client Intelligence and build database based on information provided
• Draft quotes; follow-up feedback on proposals generated
• Any other tasks that may be assigned by the client/Team Leader

Requirements

• At least 2-years of experience in the same role/same industry is required for this position
• Good customer service skills
• Excellent English skills in both written and oral
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work in Ortigas/Cubao
• Can start ASAP

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

The
Customer Support Specialist 3
is responsible for handling inbound and outbound calls, coordinating with guests and clients, and ensuring a seamless booking experience. The successful candidate will possess excellent communication skills, be adept at multitasking, and have a strong attention to detail.

There's a lot to love about Connext. Here are some of the reasons why:

• Competitive salary and bonuses
• 25% Night Differential Pay
• 20 Annual Leave Credits
• Health, dental, and life insurance
• Fun HR virtual and onsite events
• Professional development and training opportunities
• Employee assistance programs (EAP)
• Employee volunteer and community service opportunities
• Amenities for leisure and recreation
• Certified Great Place to Work (2022)

Job Description

• Perform booking transactions during guest calls with accuracy and efficiency.

• Conduct inbound and outbound calls to validate booking details and address inquiries.

• Manage table allotment, guest requests, and communicate check-in times effectively.

• Coordinate with hotels and affiliates via email for passenger count and table assignments.

• Contact potential guests from the waitlist to offer available bookings.

• Collaborate with clients to confirm bookings and adhere to established protocols.

• Provide personalized and outstanding customer experiences to enhance guest satisfaction.

Required Qualifications

• Experience processing payments and transactions accurately during customer interactions.

• Experience in basic or general sales, preferably in a customer support or client-facing role.

• Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook.

• Professional and empathetic approach to handling customer complaints and resolving conflicts.

• Capacity to make sound decisions quickly, even in high-pressure situations.

• Flexibility to adapt to changes in procedures, technology, or customer requirements.

• Strong interpersonal skills to build rapport with customers and colleagues.

• Keen attention to detail to ensure accuracy in processing bookings and relaying information to guests.

Benefits:

• Company Christmas Gift
• Company Events
• Health Insurance
• Life Insurance
• Opportunities for promotion
• Pay raise
• Promotion to a permanent employee

Why choose

CONNEXT?Great Company Culture, a Great Place to Work Certified, Great Benefits, and lots of room for growth
.

Connext Global
Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

Blanc Ventures Inc, a growing premium brand, is looking for a CUSTOMER SUPPORT SPECIALIST.

Who are we:

Blanc Ventures Inc is in the business of flooring installation services, products and interior renovations.

Customer Support Specialist Duties and Responsibilities:

• Prepare quotes and revisions
• Payment collection
• Scheduling of installation
• Serving as the primary point of contact for customers, addressing inquiries and concerns via phone, email, chat, or in-person.
• Resolving customer issues efficiently or escalating complex problems to higher management when necessary.
• Providing detailed information about products, services, policies, and procedures to customers.
• Processing orders, returns, refunds, and payments accurately.
• Maintaining and updating customer records using Customer Relationship Management (CRM) systems.
• Collaborating with other departments, such as sales and technical teams, to ensure customers' needs are met.
• Monitoring customer feedback and participating in team meetings to improve service strategies.
• Handling customer complaints with empathy and professionalism, aiming to achieve full satisfaction.
• Sometimes participating in upselling or cross-selling efforts to support sales goals.

Qualifications:

• Preferably college graduate
• Proven experience in a similar role, 1-2 years ideally
• Strong verbal and written communication skills, with the ability to listen actively and respond clearly and politely to customers.
• Basic computer proficiency including familiarity with office software (e.g., MS Office), and data entry.
• Ability to manage time effectively, handle multiple tasks, and maintain accurate customer records.
• Willingness to undergo continuous learning and training programs; ability to work independently and as part of a team
• Willing to travel with team in case client needs some customer service support

Job Type Details:

• Full-time in Ortigas,
• 6 days a week
• Salary: between 17k-21k depending on experience

Job Type: Full-time

Pay: Php17, Php21,000.00 per month

Work Location: In person