Customer support specialist positions are in high demand across the Philippines, reflecting a growing emphasis on customer experience. These roles often involve addressing client queries, troubleshooting issues, and providing solutions using various communication channels.551 Customer Support Specialist jobs in the Philippines
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted today
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Manila, Metropolitan Manila
RELX INC
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist
Iloilo, Iloilo
RELX INC
Posted 22 days ago
Job Viewed
Job Description
Accountabilities:
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's Degree preferred but not required.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's Degree preferred but not required.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist
Manila, Metropolitan Manila
Singlemalt.PH
Posted today
Job Viewed
Job Description
**DUTIES**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging, resolving and following up on resolutions for customer complaints.
- Product knowledge to better assist the customers.
- Processing orders, forms and requests. Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Building good relationships with customers.
- Identifying customers' needs.
- Ability to multitask, prioritize and manage time effectively Following procedures and policies.
- Supporting the daily business operations thru admin works.
- Participates in meetings, discussions, and various activities to facilitate the accomplishment of objectives, goals, assignments and set requirements.
- Perform other duties that may be assigned from time to time.
**QUALIFICATION**:
- Preferably residing in Manila Area.
- Preferably a College graduate with 2 years experience in e-commerce
- Must have at least two (2) or more years of experience in customer support and with admin experience is desirable.
- Must be superb in English both written and verbal.
- Knows how to work on their own and complete a task list.
- Someone who can follow deadlines and feels great finishing things.
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Team player and can work under pressure and with mínimal supervision.
- Must Have a Strong Internet Connection at Home.
- Must Have Your Own laptop.
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
**Experience**:
- Customer Service: 1 year (preferred)
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging, resolving and following up on resolutions for customer complaints.
- Product knowledge to better assist the customers.
- Processing orders, forms and requests. Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Building good relationships with customers.
- Identifying customers' needs.
- Ability to multitask, prioritize and manage time effectively Following procedures and policies.
- Supporting the daily business operations thru admin works.
- Participates in meetings, discussions, and various activities to facilitate the accomplishment of objectives, goals, assignments and set requirements.
- Perform other duties that may be assigned from time to time.
**QUALIFICATION**:
- Preferably residing in Manila Area.
- Preferably a College graduate with 2 years experience in e-commerce
- Must have at least two (2) or more years of experience in customer support and with admin experience is desirable.
- Must be superb in English both written and verbal.
- Knows how to work on their own and complete a task list.
- Someone who can follow deadlines and feels great finishing things.
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Team player and can work under pressure and with mínimal supervision.
- Must Have a Strong Internet Connection at Home.
- Must Have Your Own laptop.
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
**Experience**:
- Customer Service: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist
Aytak Solutions
Posted today
Job Viewed
Job Description
**_AYTAK_**_ SOLUTIONS_**_ is a talent acquisition company that intends to help its clients optimize their lives by providing them with the best and exceptional Filipino VAs who will help them grow their businesses._
The **Customer Support Specialis**t** **we're looking for is a professional who'll be responsible for providing information to customers, handle complaints and provide appropriate solutions, keep customer records and interactions, and build sustainable relationships with customers thru excellent communication and listening skills.
**_
Responsibilities:_**
- Provide accurate, valid, and complete information to customers
- Provide solutions and alternatives to customer complaints in a timely manner
- Build a lasting relationship with custiomers based on trust and interactive communication
- Follow-up with customers to ensure resolution, good service, and offer new services/products
- Safekeeping and regualr updating of customer records and interactions
- Take the extra mile in engaging with customers and establishing positive business relationship
**_
Requirements:_**
- Proven customer support experience with a background in upselling
- Strong phone contact handling skills and active listening
- Familiarity with navigating and utilizing different CRMs or online database
- Ability to adapt and respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proactive, highly-adaptive, results-oriented and has leadership skills
- Can work independently and under pressure of deadlines
The **Customer Support Specialis**t** **we're looking for is a professional who'll be responsible for providing information to customers, handle complaints and provide appropriate solutions, keep customer records and interactions, and build sustainable relationships with customers thru excellent communication and listening skills.
**_
Responsibilities:_**
- Provide accurate, valid, and complete information to customers
- Provide solutions and alternatives to customer complaints in a timely manner
- Build a lasting relationship with custiomers based on trust and interactive communication
- Follow-up with customers to ensure resolution, good service, and offer new services/products
- Safekeeping and regualr updating of customer records and interactions
- Take the extra mile in engaging with customers and establishing positive business relationship
**_
Requirements:_**
- Proven customer support experience with a background in upselling
- Strong phone contact handling skills and active listening
- Familiarity with navigating and utilizing different CRMs or online database
- Ability to adapt and respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proactive, highly-adaptive, results-oriented and has leadership skills
- Can work independently and under pressure of deadlines
This advertiser has chosen not to accept applicants from your region.
4
Nmo Customer Support Specialist
Taguig, National Capital Region
NOKIA
Posted today
Job Viewed
Job Description
**Requisition Title**
**NMO Customer Support Specialist - MN**
**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you’ll part of**
Mobile Networks Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
As NMO Solution Specialist, you will be focused on being a leader of planning and managing the rollout of deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Nokia Software business group. Network Management and Self Organizing Network products includes NetAct and Eden-NET that supports network planning, configuration, management, optimization, and healing of mobile radio network.
**What you will learn and contribute to**
As part of the team, you will:
- Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.
- Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
- Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
- Ensure deployment management relies on fact-based and verified schedules and forecasts.
- Determine the causes to any perceived deviation.
- Implement proactive re-planning to keep the deployment activities on track.
- Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
- Ensure that constraints and risks are managed successfully.
- Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
- Interface with customer technical personnel/management
- Drive engineer teams in problem resolution in emergency situations
- Create / lead the creation of commercial procedures for installations, upgrades, configurations
- Lead technical team to verify the procedures and rehearse them in customer presence
- Lead technical team to execute the procedures in commercial network
- Support customer’s own commercial configuration activities
- Communicate well with customers and Nokia project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
- Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
- Interacts with customer for complex cases, providing workarounds, etc.
- Leads the Root Causes Analysis (RCA) analysis and report creation.
- Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
- Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
- Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
- Provides customer and internal technical training or consultancy.
- Performs system level product competence training and knowledge
**NMO Customer Support Specialist - MN**
**Come create the technology that helps the world act together**
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
**The team you’ll part of**
Mobile Networks Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
As NMO Solution Specialist, you will be focused on being a leader of planning and managing the rollout of deployment activities in the services delivery team for Network Management and Self Organizing Network product portfolio for Nokia Software business group. Network Management and Self Organizing Network products includes NetAct and Eden-NET that supports network planning, configuration, management, optimization, and healing of mobile radio network.
**What you will learn and contribute to**
As part of the team, you will:
- Analyse the feasibility of the service request submitted by the Customer Project Manager in terms of resources, planning and quality to ensure Nokia meets contractual scope of work, milestones and customer pre-requisites.
- Ensure all deliverables are available according to project scope and deployment process by engaging with relevant stakeholders (global centres, local teams, etc.) and securing availability and accuracy of deployment work orders.
- Liaise with Customer Project Manager and customer as needed for operational needs and escalations on scope, processes, planning and / or budget.
- Ensure deployment management relies on fact-based and verified schedules and forecasts.
- Determine the causes to any perceived deviation.
- Implement proactive re-planning to keep the deployment activities on track.
- Ensure that schedules and forecasts are kept up-to-date and communicated to relevant stakeholders.
- Ensure that constraints and risks are managed successfully.
- Coordinate internal and external field deployment team members, sets up and maintains clear and effective internal and external communication with the relevant project stakeholders, participating to reviews as needed
- Interface with customer technical personnel/management
- Drive engineer teams in problem resolution in emergency situations
- Create / lead the creation of commercial procedures for installations, upgrades, configurations
- Lead technical team to verify the procedures and rehearse them in customer presence
- Lead technical team to execute the procedures in commercial network
- Support customer’s own commercial configuration activities
- Communicate well with customers and Nokia project managers: setting clear expectations for results and actively engaging in technical projects to insure on time deliveries with high quality; nurturing teamwork between the teams to balance workloads and facilitate maximum productivity across team members
- Interprets internal and external business challenges and recommends best practices to improve products, processes and services.
- Solves complex problems based on sophisticated analytical thought and complex judgment.
- Provides expertise and delivers advanced system troubleshooting methods like system level tracing, debug, protocol flow analysis.
- Identifies, reproduces, and characterizes defects and collaborates promptly with Product support teams for fixes.
- Leads and resolves complex situations derived from technical activities such as software upgrade, audit, equipment swap, network expansion, multi-vendor issues, acceptance testing, feature testing, tailored technical support, end-to-end performance improvement, etc.
- Interacts with customer for complex cases, providing workarounds, etc.
- Leads the Root Causes Analysis (RCA) analysis and report creation.
- Complies with the requirements as per the emergency process role and ensures quick recovery for issues categorised as critical outages and code red.
- Leads and supports technical activities in early product phases (releases, pilots, trials and early projects).
- Promotes, creates and approves knowledge articles (author, reviewer, approver, coach).
- Provides customer and internal technical training or consultancy.
- Performs system level product competence training and knowledge
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5
Associate, Client Support
Makati City, National Capital Region
S&P Global
Posted 11 days ago
Job Viewed
Job Description
**About the Role:**
**Grade Level (for internal use):**
07
**The Role:** The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the associate's time is spent addressing client questions and requests about the platform (S&P Capital IQ Pro) and the FIG (Financial Institutions Group) data set and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams,
**Grade Level (for internal use):**
07
**The Role:** The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the associate's time is spent addressing client questions and requests about the platform (S&P Capital IQ Pro) and the FIG (Financial Institutions Group) data set and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams,
This advertiser has chosen not to accept applicants from your region.
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6
Client Support Specialist (Contingent)
Makati City, National Capital Region
ADP
Posted 4 days ago
Job Viewed
Job Description
Responsible for delivering exceptional client support by troubleshooting payroll, HR, and tax-related issues. You will assist clients in optimizing their use of ADP Workforce Now, ensuring accurate payroll processing, compliance with labor regulations, and seamless system navigation. Your role requires strong communication, problem-solving skills, and the ability to collaborate with internal teams for complex issue resolution.
Education: Open to undergraduate candidates and career shifters. Customer Service experience is an advantage but not required. Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook). Soft Skills: Strong communication and problem-solving abilities. Ability to manage multiple cases while ensuring high-quality service. A client-focused mindset with attention to detail.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Education: Open to undergraduate candidates and career shifters. Customer Service experience is an advantage but not required. Technical Skills: Proficiency in Microsoft Office (Excel, Word, Outlook). Soft Skills: Strong communication and problem-solving abilities. Ability to manage multiple cases while ensuring high-quality service. A client-focused mindset with attention to detail.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Client Support Specialist (Contingent)
Makati City, National Capital Region
ADP
Posted 18 days ago
Job Viewed
Job Description
Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate resolution. Solving day-to-day problems that are in line with ADPs mission, vision, and values. Shares ideas and information across multiple audiences to drive the business need. Collaborating with all internal resources at all levels to achieve shared goals and exceed expectations. Holding self and other to the highest personal and professional standards, becoming a role model for ADP vision and values. Achieve satisfactory level of technical and professional skills in a changing environment. Complete special tasks and projects.
oBachelor's degree or equivalent in education & experience o1- 3 years high volume, problem resolution, technical client services experience. oPC navigation skills. oUS Benefits & Payroll knowledge is a plus.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
oBachelor's degree or equivalent in education & experience o1- 3 years high volume, problem resolution, technical client services experience. oPC navigation skills. oUS Benefits & Payroll knowledge is a plus.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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