5,694 Customer Support Specialist jobs in the Philippines

Create impact in a high-growth fintech startup

HitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.

HitPay is backed by Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator. We're expanding rapidly across the globe and are looking for a talented Customer Support Specialist to join us for a one year contract with the possibility to extend

About The Role

As a Customer Support Specialist, you will play a direct role in elevating user satisfaction and helping their businesses grow. Acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management. With your help, our merchants will maximise their value on our platform, and become loyal, highly-engaged users of HitPay.

Additionally, you'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

This is a full-time role with amazing growth potential. If you're empathetic and self-motivated with great people skills, we'd love to hear from you

What you'll do:

• Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on HitPay's products
• Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team
• Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using HitPay's platform
• Be a great listener and uncover our user's needs, which may not be communicated explicitly
• Identify areas for improvement in each client's business process, and communicate solutions based on HitPay's products, customer success stories, and value proposition
• Discuss customer insights and feedback with the Product and Engineering teams, in order to drive HitPay's product strategy and innovation
• Assess common pain points and suggest potential features or improvements that can solve these problems

What we're looking for:

• 2+ years of customer success or client-facing experience, ideally working with a complex, technical product
• Payments and SMB experience is preferred
• Strong business mindset, with an ability to identify the strategy behind each of our user's businesses
• Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions
• Experience handling difficult situations or customers, while remaining professional and personable
• Strong interest in the fintech industry, and in acquiring deep knowledge about technical products
• An analytical and strategic mind, with a deep interest in shaping our product strategy
• Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions
• Self-starter who can independently drive projects in a remote working environment
• Willing to work flexible hours on weekends and shifts

Why join us:

• Highly motivated, smart, and ambitious team
• Learning opportunities and growth
• Flexible, remote working
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

Deliver prompt, high-quality email support for our customers. Respond to tickets, resolve issues, and ensure customer satisfaction.

Perks

· Salary: PHP 14,000/month (excluding night differentials, perfect attendance bonus and other incentives)

· Comprehensive benefits: Free daily meals, wellness programs, paid time off, and continuous professional development

· Office location: KSS Building Buhangin and Aeon Towers, Bajada, Davao City

Key Responsibilities

· Answer support tickets promptly and accurately

· Troubleshoot and resolve customer issues via email

· Ensure clarity and correct grammar in all responses

Work Schedule

· Graveyard shift

Ideal Candidate

· 1+ year customer service experience (email support preferred)

· Experience with Salesforce, Zendesk, or Freshdesk is an advantage

· Tech savvy, polite, with excellent written English

Job Type: Full-time

Pay: From Php14,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Staff meals provided

Work Location: In person

Probe CX is looking for enthusiastic Customer Support Specialists to lead a new program. This role offers the opportunity to shape a new initiative from the start, with a predominantly day shift schedule. Strong communication and customer service skills are essential to contribute to the future success of this program.

What We're Looking For:

• Minimum of 1 year BPO Experience
• Exceptional communication skills, both verbal and written, with absolute clarity, professionalism, and a persuasive tone.
• Experience in Customer Complaint Management/Retention/Escalation is a plus
• Willing to work on-site at the Wilcon IT Hub, Makati City (nearby the MRT Magallanes Station)

As a member of our team, you will enjoy the following benefits:

• HMO coverage starting on day one plus one free dependent
• Paid Training
• Group life insurance
• Unused leave payout
• Campaign Incentives
• A positive and collaborative work environment

About us

Probe CX is a leading provider of customer experience solutions, helping businesses of all sizes deliver exceptional service to their customers. With a strong presence in the Philippines and a global reach, we are committed to empowering our employees and fostering a culture of excellence.

If you're ready to embark on an exciting career in customer service, we encourage you to apply now and become a part of the Probe CX team.

Create impact in a high-growth fintech startup

HitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.

HitPay is backed by Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator. We're expanding rapidly across the globe and are looking for a talented Customer Support Specialist to join us for a one year contract with the possibility to extend

About The Role

As a Customer Support Specialist, you will play a direct role in elevating user satisfaction and helping their businesses grow. Acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management. With your help, our merchants will maximise their value on our platform, and become loyal, highly-engaged users of HitPay.

Additionally, you'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

This is a full-time role with amazing growth potential. If you're empathetic and self-motivated with great people skills, we'd love to hear from you

What you'll do:

• Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on HitPay's products
• Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team
• Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using HitPay's platform
• Be a great listener and uncover our user's needs, which may not be communicated explicitly
• Identify areas for improvement in each client's business process, and communicate solutions based on HitPay's products, customer success stories, and value proposition
• Discuss customer insights and feedback with the Product and Engineering teams, in order to drive HitPay's product strategy and innovation
• Assess common pain points and suggest potential features or improvements that can solve these problems

What we're looking for:

• 2+ years of customer success or client-facing experience, ideally working with a complex, technical product
• Payments and SMB experience is preferred
• Strong business mindset, with an ability to identify the strategy behind each of our user's businesses
• Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions
• Experience handling difficult situations or customers, while remaining professional and personable
• Strong interest in the fintech industry, and in acquiring deep knowledge about technical products
• An analytical and strategic mind, with a deep interest in shaping our product strategy
• Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions
• Self-starter who can independently drive projects in a remote working environment
• Willing to work flexible hours on weekends and shifts

Why join us:

• Highly motivated, smart, and ambitious team
• Learning opportunities and growth
• Flexible, remote working
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

Build Trust, Create Impact, Shape the Future

Your voice can change lives-guide renters, landlords, and brokers with clarity and care while shaping a career that truly makes a difference. Every call, every chat, every email is a chance to solve problems and inspire trust. Join a pioneering team that's reimagining customer success with impact and purpose. This role offers the chance to shape customer experiences, contribute to innovative solutions, and leave a meaningful legacy. It's more than support-it's about making your mark.

Job Description

As a Customer Support Specialist, you'll deliver world-class assistance across multiple channels, guide customers through important decisions, and ensure seamless service experiences. You'll also be part of a pilot initiative, pioneering the future of customer success in a dynamic, global environment.

Job Overview

Employment type: Full-time

Shift: Shifting (8AM - 5PM EST, 9AM - 6PM EST, 10AM - 7PM EST)

Work setup: Permanent WFH

Exciting Perks Wait:

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Key Skills

• Strong customer service and communication skills (phone, email, chat)
• Empathy, clarity, and professionalism in handling customer inquiries
• Problem-solving and conflict resolution abilities
• Comfort with basic algebra (used in underwriting related tasks; assessment required during recruitment)
• Initiative, resilience, and ability to adapt quickly
• Teamwork and collaborative mindset

Experience Level

• Entry level to early career
• Bachelor's degree preferred, but equivalent experience may be accepted
• Customer service experience required
• Willingness to learn and grow into more senior roles

Industry Background (Preferred)

• Real estate, insurance, or fintech experience is an advantage (not required)
• Familiarity with CRMs, ticketing systems, or other tech-enabled workflows is helpful

Language Requirements

• Fluency in English (spoken and written) required
• Clear, professional communication style
• Additional languages are a bonus but not required

Work Setup

• A reliable home office setup suitable for remote work
• Must meet Wi-Fi speed requirements

Your Daily Tasks

• Provide customer support across phone, email, live chat, and back-office tasks
• Communicate with empathy and professionalism using written and spoken English
• Make approval decisions and update policies after structured underwriting training
• Educate renters on Rent Coverage & Deposit Coverage to help them secure homes
• Build relationships with leasing offices, brokers, and renters to ensure satisfaction
• Handle escalations and resolve complex issues with clarity and care
• Share customer insights that shape product and process improvements
• Contribute to continuous improvement through collaboration and data-driven insights

About the Client

Innovating healthcare support with compassion and clarity.

Our client is a U.S.-based BPO innovator dedicated to providing efficient and empathetic healthcare and insurance support. By combining technology, expert consultants, and personalized service, they deliver seamless solutions for members navigating claims, benefits, and care options. With a strong commitment to people-first service, our client empowers healthier decisions through clear, reliable, and compassionate assistance.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

• Provide fast, professional, and personal support to Dealhub's customers worldwide
• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
• Provide application support on Dealhub's platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided

Requirements:

We expect you to:

• Have previous experience as a Support Specialist in a Saas B2B companies
• Have proven experience with CRM integrations and implementation
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach
• Have prior experience with SQL queries
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player
• Be Fluent in English (both written and verbal)

This role is full onsite in Glorietta and Ayala North Exchange.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Alabang, Muntinlupa.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

• Comprehensive health insurance coverage
• Generous paid time off and holiday allowance
• Opportunities for career development and advancement

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is the No.1 online platform for premium home services in Europe and Asia-Pacific. Currently operating in seven strategic markets: Germany, France, Switzerland, Italy, UK, Ireland, and Singapore, they offer an online platform where customers can easily book and pay for cleaning, gardening, and other household services. Our client also matches service providers with customers and ensures that the service is carried out to the customer's satisfaction. They aim to make it convenient and hassle-free for people to access reliable and professional home services.

About the Role

As a Customer Support Specialist, you will be the first point of contact for our customers, assisting them with a variety of inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback. You will work closely with both customers and service providers to ensure a seamless experience and maintain our high standards of service.

Training will be provided, and your direct manager will provide guidance and support throughout the journey as we grow the business together. Being one of the pioneers of the team, there is potential for leadership responsibilities down the line as and when the department grows.

What you'll do

• Cancellations Handling:

• Manage event and relationship cancellation tickets.

• Review and process short-term cancellations (less than 48, 24, or 12 hours) by providers or customers.
• For provider-initiated cancellations: Apply cancellation fees, adjust work status, and inform providers of the fee.
• For customer-initiated cancellations: Process the cancellation, ensure appropriate compensation for providers, and confirm the cancellation details with the customer.
• For short-term cancellations, contact customers to determine if a replacement service is required.

• Bid Ticket Management:

• Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.

• Confirm changes with customers via email.

• Booking Amendments:

• Handle requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately.

• Typical changes include alterations to the day of the week, start time, or event duration.

• Profile Updates:

• Process profile update requests, such as changes to address, password, and payment methods.

• Ensure that any profile changes are reflected in existing bookings as needed.

• Failed Identification Checks:

• Investigate failed ID checks through Onfido, verifying the validity of identification documents.

• Update profiles accordingly: manually approve valid documents or deactivate profiles and inform providers if documents are not valid.

• Post-Service Responses:

• Review feedback from service providers after events.

• Determine necessary follow-up actions and contact the appropriate parties to address issues.

What You Bring

• Experience: At least 3 years in customer-facing, customer support or a related field.
• Autonomy and organization: Self-starters who are well-organized and proactive are preferred.
• Proficiency in English: Strong command of written English is essential.
• Effective communication: Comfortable conversing over the phone with internal stakeholders, including your direct manager and team members, rarely customers/providers.
• Emotional intelligence: High ability to empathize with providers and customers, fostering positive relationships and trust in the brand.
• Technical skills: Ideally, some experience with Freshworks or similar systems.
• Basic spreadsheet skills: Familiarity with Excel or Google Sheets is advantageous.
• Adaptability: Able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested.
• Energy and enthusiasm: Bring a fresh, confident, and passionate attitude to the team.
• Flexibility: Ideally, open to a shift-based schedule that includes Saturdays.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.