570 Trainer jobs in the Philippines

Job Description:

• Managing the day-to-day new hire training for newly hired employees.
• Monitoring, assessing performance, and coaching trainees based on assessment tools.
• Creating and updating new hire training curriculum, guidelines, and materials.
• Communicating targets and training goals to trainees.
• Coordinating with the Operations Team regarding the information and performance of the trainees to be endorsed in the Operations.
• Preparing daily, weekly, and monthly administrative reports that include class management reports, attendance, performance, and sessions attended by trainees.
• Willing to work onsite in Ortigas.

Performance bonus: ₱10,000 per month

Job Type: Full-time

Pay: From Php20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Training: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

OVERVIEW

Job Title: TRAINER

RESPONSIBILITIES

Main Objectives and Duties:

1. Training Delivery / Facilitation

2. Delivers training program to new hires prior to endorsement to nesting.

3. Answers all questions in a timely manner.
4. Ensures training rules and regulations are strictly followed.

5. Provides coaching on specific areas of the trainee.

6. Setting of Training Expectations

7. Provides overview of the training flow and encourages total participation and interaction.

8. Participation in Training Design

9. Suggests new ideas to improve training programs and delivery.

10. Training Needs Assessment

11. Identifies problems or needs of the trainees and the training program and seeks solutions to improve learning and overall performance.

12. Participates during program evaluation.

13. Monitors agent performance as a collaborative effort with the assigned mentor.

14. Reports

15. Compiles training reports.

16. Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.

17. Meetings and Conferences

18. Attends calibrations, meetings, and conference calls over the phone.

19. Information Dissemination and Escalation

20. Acts as Subject Matter Expert on a specific area of support.

21. Escalates issues to Miami Business owners for resolution.

QUALIFICATIONS

Qualifications:

• College graduate of any course or its equivalent.
• At least 6 months to 1 year work experience in training and development, preferably in a call center setting.

Job Summary / Area of Expertise (Skills):

Competencies:

• Data Management: Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes.
• Training, Teaching & Instructing: Ability to train, teach, or instruct employees and subordinates by providing information, including procedures, standards, quality parameters, practices, equipment operation, and software programs to equip the trainees with the necessary knowledge and skills.
• Presentation Skills: Ability to deliver presentations suited to the characteristics and needs of the audience. Competency with presentation software, content organization, visual aids, speech writing, and tailoring content to different audiences.
• Coaching, Counseling, & Mentoring: Ability to provide guidance and feedback to help individuals or groups strengthen their knowledge, skills, and abilities to improve job performance. Demonstrates reflective listening, communication, and goal-setting skills.
• Communication: Knowledge and skill to transmit and receive information clearly through various channels and media.

Apply

Quess Philippines Corporation is hiring a Full time Trainer role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available

• 2nd year completed/College Grad
• Minimum 1 year exp as Trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Good communication skills
• Will do a demo based on any customer service approach

Location: Cebu IT Park

Work Schedule: Night Shift

Work Setup: Onsite

Job Type: Full-time

Pay: Php33, Php34,000.00 per month

Work Location: In person

Transcom is looking for talented individuals like you to join our awesome team Be the next Trainer for our Transcom Pasig site.

Join our Transcom Family as a
Trainer

Development and delivery of Knowledge Management, along with the planning, delivery and evaluation of the

related product training.

Essential Duties & Responsibilities:

Communication:

• Performing regular transaction monitoring and calibration sessions as agreed.
• Supporting TLs in setting improvement programs and action plans for CSRs.
• Working with TLs to ensure up-to-date and accurate information is online and in a use friendly format for users.
• Reporting quality scoring internally/externally at agreed frequencies (upon requests).
• Escalating quality deficiencies to Training & Quality Manager.
• Escalating when there are questions on product or online content.
• Attending internal local meeting (staff or with other departments).
• Keeping high level of own expertise, taking initiative to understand.
• Gathering up-to-date information and integrating feedback into the best practices.
• Handle escalations

Knowledge Management

• Collecting product information from the client, TQM, client services, etc.
• Spreading product knowledge to operations.
• Updating existing procedures.
• Participating to creation of new procedures, routines etc.
• Updating knowledge management database.
• Testing procedure in production and suggest enhancement.
• Collecting and assessing feedback and taking actions accordingly.
• Analysing the usage of Knowledge Management database and taking actions accordingly.
• Reviewing and updating online course content.

Training

• Following training and development guidelines as defined by the company.
• Planning training (under TQM supervision).
• Developing and ensuring the proper creation of product training materials.
• Delivering training (refreshers, new projects, new products etc) to all agents as required, following standard Transcom development plan and supported by Product Supervisor
• Creating material for online courses used in training Trainers
• Training the Team Leaders following the Transcom Train-the-Trainer module, and ensuring the principles taught are being applied by Team Leaders in training units that they conduct.
• Ensuring update and accuracy of product training materials.
• Collecting information related to product knowledge and developing training modules.
• Using the Scheduler for scheduling training units.
• Updating the intranet, courses, ETAs, and guides
• Delivering product training as required, following Transcom standard.
• Evaluating training/online training and it effectiveness.
• Setting up and implementing training follow-ups after all training is completed.
• Working with Trainers and Client Services to create tests for each online course, ETA and monthly NuSkill Assessments.
• Creating and correcting product test.
• Participating to the analysis of the product test results.
• Identifying "training request" to maintain quality level, through the range of training and the quantity of delivery.
• Continuously reviewing procedures and implementing improvements with feedback to
• TQM Governance. Smooth transition to quality improvement.

Quality

• Calibrating with TQM, Team Leaders, Business Managers and client at regular intervals, monitoring transactions and analysing transaction monitoring results.
• Defining and designing action plans for quality improvement together with TQM, clients,
• Team Leaders and Business Managers.
• Ensuring through follow-up that action plan objectives have been met, feedback quality and performances results, coaching, follow up and consequence (PDP, action plan).
• Using the Group Report, if needed, as an extended means to review performance of the team/agents.
• Understanding and supporting clients and company needs and requirements for Quality Improvement.
• Attending specific product meetings with clients as required, or any other external local meeting (e.g. overflow).
• Using Quality Centre (scoring sheet, volume, report etc.).

What we are looking for:

To be successful in this role you must…

• University degree or equivalent higher qualification
• Have worked in a training, quality and/or operations department.
• Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
• Have a proven and successful track record of effective training in the CRM business or a closely related industry.
• Have experience in monitoring/coaching skills related to behaviour-specific feedback.
• Have worked in a data-driven environment
• Manage your time effectively and be focused on setting clear objectives and priorities.
• Master local language (verbal & written)
• Must have Telco and soft skills experience – communications, culture and customer service background
• Knowledgeable with the BPO dynamics

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Overview:

Job Title: TRAINER

Responsibilities:

1. Training Delivery / Facilitation

• Delivers training program to new hires prior to endorsement to nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.

2. Setting of Training Expectations

• Provides overview of the training flow and encourages total participation and interaction.

3. Participation in Training Design

• Suggests new ideas to improve training programs and delivery.

4. Training Needs Assessment

• Identifies problems or needs of the trainees and the training program and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.

5. Reports

• Compiles training reports.
• Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.

6. Meetings and Conferences

• Attends calibrations, meetings, and conference calls over the phone.

7. Information Dissemination and Escalation

• Acts as Subject Matter Expert on a specific area of support.
• Escalates issues to Miami Business owners for resolution.

Qualifications:

• College graduate of any course or its equivalent.
• At least 6 months to 1 year work experience in training and development, preferably in a call center setting.

Competencies:

• Data Management: Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes.
• Training, Teaching & Instructing: Ability to train, teach, or instruct employees and subordinates by providing information, including procedures, standards, quality parameters, practices, equipment operation, and software programs to equip the trainees with the necessary knowledge and skills.
• Presentation Skills: Ability to deliver presentations suited to the characteristics and needs of the audience. Competency with presentation software, content organization, visual aids, speech writing, and tailoring content to different audiences.
• Coaching, Counseling, & Mentoring: Ability to provide guidance and feedback to help individuals or groups strengthen their knowledge, skills, and abilities to improve job performance. Demonstrates reflective listening, communication, and goal-setting skills.
• Communication: Knowledge and skill to transmit and receive information clearly through various channels and media.

The Trainer Call Center will create an engaging learning environment for Empower Workplace Solutions (EWS) Participant Services and Empower Personal Wealth (EPW) Call Centers. Prepares new hires to be ready to take calls. Utilizes their call taking experience and Empower Up (internally developed training program) training materials to facilitate interactive learning environments, conducted both in person and in virtual classroom settings.

What you will do

• Facilitate training in alignment with adult learning theory and provide a high-impact, interactive environment
• Provide input for development and implement learning curriculum that is consistent with current trends and best practices
• Track new hire performance during classroom time using the New Hire Weekly Report
• Through one-on-one coaching, track, analyze and report learning curriculum effectiveness by examining participants' job performance
• Manage project resources (people and material) to ensure deliverables are completed in scope and on schedule
• Ongoing development, researching industry standards and best practices and embracing new technologies
• Partner with Call Center to keep informed of process changes, quality standards, and other changes through side-by-sides
• Responsible spending on supplies for call center classes

What you will bring

• Bachelor's degree in business or related field, or equivalent work experience
• 3 - 5 years of practical business experience and call experience
• Knowledge and understanding of Empower Participant Services Call Center required (e.g. CSAS, CIRRUS, EASY)
• Intermediate skill level in MS Word, Excel, and PowerPoint
• Strong motivational and interpersonal skills
• Demonstrated ability to work both independently and within a collaborative team environment
• Strong classroom management, organization and time management skills required
• Fluent in English
• Ability to work an overnight shift
• FINRA 6 required within established timelines
• FINRA fingerprinting required

Position: Caregiving NC II Trainer

• Graduate of B.S. in Nursing / Physical Therapy / Occupational Therapy / Midwifery / or any related course
• Male / Female
• With Leadership Qualities and Good Moral Character
• With Good Communication Skills
• Computer Literate
• English Proficient
• With one (1) year of work experience in teaching is an advantage but not required
• Fresh graduates are welcome to apply

Job Responsibilities: (details will be discussed upon interview)

Company Location: 3rd Flr., Rm. 302, 1139 North EDSA Quezon City - across SM North EDSA Annex Bldg.

Company Name: Asia-Pacific Caregiver & Healthcare Training Center, Inc.

Job Type: Full-time

Pay: From Php695.00 per day

Benefits:

• Promotion to permanent employee

Work Location: In person

What you'll be doing

• Designing and delivering engaging training programs that cover a range of customer service topics, including product knowledge, communication skills, and process adherence
• Assessing training needs and developing customized training solutions to address skill gaps
• Facilitating interactive training sessions using a variety of methodologies, such as role-playing, case studies, and interactive presentations
• Monitoring and evaluating the effectiveness of training programs, and making adjustments as needed
• Providing ongoing coaching and support to ensure trainees can apply their learning in the workplace
• Collaborating with the wider customer service team to identify and address training requirements
• Maintaining accurate training records and documentation

What we're looking for

• 2nd year college undergraduate / Bachelor's Degree required
• Minimum of 1 year of experience as a trainer, in a call center environment
• Strong facilitation and presentation skills, with the ability to engage and motivate trainees
• Excellent communication and interpersonal skills, with the ability to adapt your style to different learning styles
• Proficiency in using training tools and technologies, such as learning management systems and audio-visual equipment
• Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions
• Excellent time management and organizational skills, with the ability to manage multiple projects and deadlines