244 IT Management jobs in the Philippines

Willing to be assigned anywhere in the country
- Flexible, dynamic, trustworthy, self
- motivated
- Bachelor's degree in any field
- A positive attitude and willingness to learn
- You do not read the whole post
- You are not flexible nor willing to be assigned anywhere in the country (metro and province)
- You are a Procrastinator

**Job Types**: Full-time, Permanent, Fresh graduate

**Benefits**:

- Employee discount
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Holidays

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Job description**

**Your Job Description**:

- Understanding how a company operates
- Supporting managers with various tasks (e.g. policy making, goal setting)
- Learning to evaluate performance

**You are perfect for this job if you have**:

- Earned a Bachelors/College Degree in any business course
- At least 6months of experience in management
- Knowledge in using MS Application
- Good communication skills
- Preferably with Motorcycle and driver's license

**Who are we?**

Yearnings Outsourcing Cooperative was founded in May 2004 with a humble beginning of 200 members. Every member of Yearnings Outsourcing Cooperative holds the status of beings its worker and member at the same time. Because every worker is also a co-owner, his / her economic participation yields additional earnings such as the interest on capital contribution. Security of tenure and other mandated entitlements are guaranteed for each member.

**What Yearnings can offer you?**

Aside from the government mandates benefits, YEARNINGS gives additional benefits to members, such as:

- Interest on Share Capital
- Medical assistance for work-related accidents
- Life Insurance

**Why join our Team?**
- Governed by all DOLE-applicable Labor Laws regarding employment such as DO-174
- Mandated to pay all government required benefits like SSS, Philhealth and Pag-ibig
- Continuous job placement; No End of Contract (ENDO)
- Security of Tenure

Build a future with us!

To the future,
Yearnings Outsourcing Cooperative - Recruitment Team

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Butuan City, Argusan del Norte: Reliably commute or planning to relocate before starting work (required)

**MANAGEMENT TRAINEE**

Business Division: DHL Global Forwarding, Freight (DGFF)
- Reports to: Managing Director

As a
**Management Trainee **at DHL, you will have the opportunity to be groomed and become a well-rounded future leader by gaining technical experiences and skills to become an expert in the industry and your chosen field as well as soft-skills to become an effective leader in the organization. Gain exposure to almost all areas of the business, on both staff and management levels.

IN THIS PROGRAM, YOU WILL:

- Undergo formal and informal training on the following functions with their corresponding durations:

- Ocean and air freight operations - 8 months
- CTG and VAS - 4 months
- Customer Service - 4 months
- Support (choose 2 out of HR and Admin, BPO, Sales) - 2 months each
- Be assigned to key roles in your assigned function
- Learn and understand, on a specialist to management perspective, the different responsibilities in each function
- Attend regular meetings with assigned mentor to align and address questions on the function as well as for coaching purposes
- Choose and propose a capstone project to a panel of Senior Management Team members.
- Plan and implement approved project including, but not limited to, coordinating with relevant departments, budget proposal and management, and project evaluation.
- Choose a function to have further exposure and training on and strengthen knowledge and skills.
- Go through formal training on various topics that are relevant to becoming a leader

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

- At least a Bachelor’s degree with impressive credentials OR less than 2 years of work experience
- Demonstrates value for respect and results

YOU WILL BE REWARDED IN MANY WAYS, SUCH AS:

- A great learning opportunity that will pave your way into becoming a leader
- Exposure to a truly multinational company
- Attractive compensation and benefits package

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**MAIN RESPONSIBILITIES:**
+ Responsible for overseeing regional inventory and providing market guidance to IM&P analysts
+ Manage and report club reconciliations to Business Development and affiliates
+ Provide sourcing guidance to Business Development and ensure acquired inventory deals meet business needs
+ Manage acquisition budget and ensure targets are aligned with revenue goals
+ Partner with IM&P, Operations and Marketing in ensuring inventories at risk are incorporated in merchandizing activities
+ Actively participate in meetings and provide insights on opportunities and risks where applicable
**KNOWLEDGE, SKILLS & EXPERIENCE:**
+ Effective communication skills both written and verbal. Bilingual in English and Mandarin is a plus
+ Ability to gain an understanding of all RCI processes and products
+ Excellent interpersonal skills
+ Ability to plan and organize present and future work activities, demonstrate initiative, good judgement and effective time management skills
+ Work experience in hospitality industry is a plus
+ Excel skills required. Basic knowledge in Snowflake and BI is a plus
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**About the Role:**
**Grade Level (for internal use):**
09
**The Role** : Data Management Specialist (S&P Dow Jones Indices)
The Operations Specialist will serve as a key player in ensuring the seamless onboarding and management of data, contributing to the overall data integrity and operational efficiency of the organization.
**The Team:**
The Data Launch team manages the onboarding and setup of our datasets into Sprout. The team will review all new data launch requests and coordinate with Data Owners on our Data Excellence team, IMPG, IT , R&D and requestors to ensure new data sets are setup properly to meet the needs of all users. The team is also responsible for the maintenance of existing Sprout feeds and the buildout of new workflows in Collibra. Our team collaborates closely with other cross-functional teams, to understand data requirements and ensure alignment with organizational objectives. This team will work continuously to get all Data Users and Owners the raw vendor data they need. The Data Launch team is a part of the Data Enablement team which is a global team with members in New York, Beijing and Mumbai.
**The Impact:**
The Operations Specialist position has a significant impact on SPDJI by ensuring the accuracy and integrity of our data sets. By diligently understanding new data sets and requirements, the Data Launch Team plays a crucial role in enabling access to data needed across various teams and driving operational efficiency. Joining this team provides an opportunity to make a meaningful impact by upholding data excellence and fostering a culture of data-driven decision-making throughout the organization.
**What's in it for you:**
+ Growth and Development Opportunities: As an Operations Specialist, you will have ample opportunities for professional growth and development. You will gain hands-on experience in database management and onboarding while enhancing your skills and expertise in this field. Additionally, you will have access to industry best practices and the chance to expand your knowledge through continuous learning and training initiatives.
+ Global Nature of the Role: SPDJI operates on a global scale, presenting you with a unique opportunity to work in a diverse and dynamic environment. As an Operations Specialist, you will engage with data from various regions and markets, gaining insights into global trends and contributing to data management practices that have a broad impact. You will also work with various internal teams around the globe and interact with your team members from New York, Beijing and Mumbai.
+ Impactful Contribution: By maintaining the accuracy and integrity of our index data, you will make a significant impact on our organization's success. Your work will directly influence critical operational efficiency and business decisions, positioning you as a valued contributor and enabling you to see the tangible outcomes of your efforts.
**Responsibilities:**
As an Operations Specialist, you will play a critical role in ensuring that new data sets are onboarded properly and completely. Your primary responsibilities will include:
+ Reviewing requests to onboard new data sets into Sprout, ensuring that all necessary information is available.
+ Setting up the data dictionaries and ensuring data is loaded properly and completely into Sprout.
+ Coordinating with various teams including our Data Excellence, IMPG, IT, and R&D teams.
+ Collaborating with team members to establish best practices and participate in cross-functional meetings to discuss data requirements.
**What We're Looking For:**
We are seeking a detail-oriented and meticulous Operations Specialist to join our team.
**Basic Qualifications:**
+ Bachelor's degree in Finance, Accounting, Business, or relevant field
+ Strong attention to detail and self-motivated
+ Proficiency in working with spreadsheets and large amount of data
+ Ability to work independently and collaborate effectively within a team
+ Excellent communication and problem-solving skills
+ Experience working with database management.
**Preferred** **Qualifications:**
+ Proficiency in Python and VBA
+ Snowflake
+ Proven experience in data validation, data quality assurance, or similar roles
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Pasig City, Philippines

**Description**
**Manager - Control Management**
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Global Servicing (GS) is responsible for the company's customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global consumer travel and lifestyle servicing. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive innovation, and bringing a human touch to each customer interaction.
GS Control Management supports our organization in identifying, assessing, & managing operational risk and supporting customer complaints resolution & privacy rights, to maintain a strong & consistent risk & control culture across GS.
The objective of the GS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.
GS is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
**Responsibilities Include:**
+ Support remediation of issues by influencing BU, who own and execute issue/Operational Risk Event (ORE) remediation
+ Facilitate investigation and conduct root cause analysis to address repeated issue types
+ Perform quality assurance on documentation of issue/ORE type, urgency, severity/impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
+ Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
+ Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the issue management process
+ Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
+ Opine on specific control enhancements related to issues
+ Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
+ Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
+ Support sharing insights, better practices, themes, etc. across the enterprise
**Minimum Qualifications:**
+ 3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
+ Strong project management, communication, and interpersonal skills
+ Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
+ Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
**Preferred Qualifications:**
+ Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
+ Experience in at least one of the following:
+ Scoping, prioritizing, and support remediation of operational issues
+ Investigating and conducting root cause analysis to address repeated operational risk issue types
+ Performing quality assurance on documentation of operational risk issues and events
+ Overseeing BU remediation process for operational risk issues and events
+ Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
+ Supporting and overseeing the BU E2E issue resolution process, embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
+ Experience in financial services industry **ORMCM**
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.**
**Job:** Operations
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**

**_What Exception Management contributes to Cardinal Health_**
Revenue Management is responsible for developing, communicating, and leading the execution of market strategy and profitability optimization through pricing and value-capture activities at both the strategic and tactical levels. The group uses modeling, analytics, and econometrics to create pricing strategies for our products and services.
Exception Management monitors and approves (either directly or via a formal governance process depending on specifics) any pre- or post-deal deviation from standard pricing across all product and service lines, as well as driving overall improvement in the speed, efficiency, and efficacy of exception management processes. The job family also uses price sensitivity and other key analytics to drive to optimize pricing outcomes for the business.
**_Qualifications_**
+ More than 2 years of experience with product pricing, preferred
+ Bachelor's degree in related field, or equivalent work experience, preferred
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
** Internal candidates have to be in a B3/B4/P1 role for a minimum of 12 months to be eligible to apply for this position
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other support teams to drive performance and service level achievement.
Key Responsibilities:
+ Lead and manage a team of WFM Analysts, providing coaching, guidance, and performance feedback.
+ Oversee daily workforce planning activities including forecasting, scheduling, and intraday monitoring.
+ Ensure accurate and timely reporting of key metrics such as service levels, occupancy, shrinkage, and adherence.
+ Partner with Operations leadership to align staffing plans with business needs and performance goals.
+ Identify and implement process improvements to enhance WFM efficiency and accuracy.
+ Support business continuity planning and execution during unexpected events or volume fluctuations.
+ Maintain and optimize WFM tools and systems in collaboration with IT and vendor partners.
+ Prepare and present workforce-related insights and recommendations to senior leadership.
Qualifications:
+ Bachelor's degree holder preferably in business administration, Statistics, Mathematics, Computer Science, or a related field (or equivalent work experience)
+ Minimum of 2-3 years of experience in Workforce Management (forecasting, capacity planning, scheduling, and real-time monitoring)
+ At least 1 year of experience in a leadership or supervisory role within WFM or operations is a plus
+ Experience in a shared services or BPO environment is a strong advantage
+ Proficiency in WFM tools (e.g., NICE IEX, Verint, Amazon Connect, or similar platforms),
+ Strong Excel skills (formula mastery, data analysis, automation, etc.), advance familiarity in functions, especially combining functions
+ Familiarity in using tools i.e. pivot tables and pivot charts, slicers and interactive elements, conditional formatting, etc. to highlight trends or outlier and summarizing data
+ Familiarity with reporting tools (e.g., Power BI, Tableau) is a plus
+ Understanding of ACD systems and call routing logic
Core Competencies
+ Strong analytical and problem-solving skills
+ Excellent communication and interpersonal skills
+ Ability to manage multiple priorities and meet deadlines
+ High attention to detail and accuracy
+ Strong leadership and team management capabilities
Behavioral Attributes
+ Proactive and results-oriented
+ Able to work independently and collaboratively
+ Demonstrates integrity and professionalism
+ Adaptable to change and continuous improvement
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.