410 IT Management jobs in the Philippines

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management (Real Time Payments)
Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.
The Role
- Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
- Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
- Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
- Act as the primary technical contact for clients, operators, and cross-functional teams.
- Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
- Facilitate release management and training, support clients on regression testing and troubleshooting
- Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
- Conduct regular training sessions for clients, vendors, and relevant industry authorities.
All About You
- Proven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
- Familiarity with ISO20022 message format, API integration, network, database, and system integration.
- Knowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
- Successful implementation of Realtime Payment solutions for multiple clients and complex systems.
- Good understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
- Excellent communication skills to explain technical issues clearly.
- Flexibility to prioritize and support work outside of working hours, if required
- Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

We are looking for:
br>Applicants with Bachelor’s degree in Business Management, Hospitality or related course < r>
Strong communication, leadership potential, willingness to learn and commitment to excellence

Customer-focused mindset and strong analytical & solution-oriented skills

Previous retail or food & beverage experience is a plus, but not required

Achieve shift sales target.
Address customer feedback and complaints during the shift, ensuring top-tier customer service. br>Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager.
Assist Store Manager in community relations activities.
Clarify tasks, activities, and schedules during the shift.
Ensure completeness of government permits and store requirements (e.g., health certificate, mayor's permit, business permit, BIR permit, etc.).
Ensure compliance with cash control, employee discipline, and all company policies and procedures.
Ensure crew productivity by following crew schedule and monitoring man-hours usage.
Ensure safety and security program effectiveness, implement standard procedures and control systems, document feedback, and conduct necessary follow-through and corrective actions.
Ensure timeliness and accuracy of required reports.
Execute cleaning activities (including opening and closing).
Implement assigned programs and ensure standards compliance during shift
Implement cost management activities, standards, and procedures during the shift.
Implement customer survey and interact with customers during the shift.
Implement feedback and suggestion system (from sales building to evaluation) during the shift.
Implement manpower schedule.
Implement proper store merchandising.
Implement sales program during the shift.
Implement scheduled preventive maintenance, provide feedback on supplier's service, and implement equipment checklists.
Implement speed of service programs (turnaround time, table turnover during peak, attention to pending orders).
Lead service crew for highest product quality and supplies availability, ensuring product availability during the shift.
Maintain office organization and orderliness during the shift.
Maintain optimum inventory levels during the shift and minimize usage.
Manage and implement crisis prevention programs and processes during the shift.
Manage overall floor control and shift operations.
Monitor crew performance during the shift.
Motivate and boost crew morale to achieve shift objectives.
Perform other assigned tasks as needed.
Supervise opening and closing procedures.
Track repairs, maintenance, and utilities costs during the shift, recommend measures, and ensure proper documentation and guidelines implementation.

Delegating responsibilities and supervising business operations
Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. br>Resolving conflicts or complaints from customers and employees.
Monitoring store activity and ensuring it is properly provisioned and staffed.
Analyzing information and processes and developing more effective or efficient processes and strategies.
Establishing and achieving business and profit objectives.
Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
Generating reports and presenting information to upper-level managers or other parties.
Ensuring staff members follow company policies and procedures.
Other duties to ensure the overall health and success of the business.
Willing to be assigned in SM Megamall

Participating in a structured program to develop the skills and knowledge needed for future management positions within an organization
Trainees typically work under the guidance of experienced managers, gaining practical experience across various departments and functions.

**LEAP** is a 24-month accelerated development program designed to shape the next generation of leaders within **Nestlé Integrated Business Services** . Tailored for agile, resilient, and high-potential young professionals, LEAP offers immersive, hands-on experience through rotational assignments across key business areas such as **Finance** , **Supply Chain** , **Human Resources** , and **Marketing** . Gain exposure to core shared services functions building a strong, holistic understanding of NBS operations. With mentorship, leadership development, and real-world challenges, LEAP equips participants with the skills and insights needed to thrive in a global business environment and grow a long-term career within the Nestlé Group.
**Q** **ualifications:**
+ Bachelor's degree in Finance, Accounting, or any Business-related course
+ Less than 2 years of work experience
+ Demonstrated leadership potential and initiative
+ Strong learning agility, resilience, and adaptability in dynamic environments
+ Excellent communication, presentation, analytical, and critical thinking skills
Preferred:
+ Active involvement in student leadership roles
+ Maintains good academic standing
+ Thrives in challenging and fast-paced settings

**Overview**
BroadPath is excited to announce that we are hiring for work-at-home **Management Analyst** . The Management Analyst will analyze operations and identify ways to manage performance, increase efficiency, and continuously improve processes. The analyst is responsible for partnering with business customers, including leadership stakeholders, clients, and vendors, for documenting analytics requirements to transform data into actionable insights and improve processes, which ultimately gain efficiency for BroadPath. The analyst must be able to structure conversations to gain insights, gather requirements, ask questions to solicit business needs, and identify business needs from an analytics solution's perspective. Essential to the position is adapting to a dynamic environment while proactively driving high quality and accuracy.
Management Analysts are expected to engage in several high-level types of work analysis, such as:
+ Performance Management - define and govern KPIs and targets; establish control limits (UCL/LCL) and SPC dashboards; run cadence reviews with Directors, trigger runbooks on signals, and track corrective-action impact
+ Data Analytics - perform deep-dive diagnostics (segmentation, cohort/funnel, variance), apply statistical methods (correlation, regression, ANOVA), and translate findings into actionable recommendations and dashboard specifications
+ Financial Planning - grow financial performance and develop financial models through analysis of financial results, forecasting and budgeting, variances, and trends
+ Strategic planning - identifying business needs and driving data to define our analytics
+ Business model analysis - helping draft playbooks, processes, and structures for the enterprise
+ Process Improvements and Redesign - standardizing workflows and creating improvements
Overall, the Management Analyst serves as a central analytics partner for BroadPath, converting data into timely, actionable decisions. The role emphasizes diagnostic deep dives, operational analytics, and statistical process control (SPC) to separate signal from noise and recommend interventions.
**Responsibilities**
+ Perform deep dives and analytics on diverse datasets; frame hypotheses, explore drivers, and size impact
+ Apply statistical methods: correlation/partial correlation, linear/logistic regression, ANOVA/ANCOVA; synthesize findings into clear recommendations
+ Implement SPC/control charts for priority KPIs: define baselines, calculate and maintain UCL/LCL, distinguish special vs. common cause, and trigger runbooks/alerts
+ Conduct operational monitoring and anomaly detection; perform variance, trend, cohort, and segmentation analyses
+ Facilitate analytics discussions with stakeholders; translate business questions into analytical approaches and actionable insights
+ Partner as needed on budgeting, forecasting, expenditure planning, and financial modeling to support decisions
+ Report on operational/financial performance and prepare materials for regular leadership reviews.
+ Collect and analyze documents (e.g., annual reports, procedures, system designs) to identify opportunities for improvement
+ Assess current practices, document findings and recommend improvements (processes, forms, reports, data collection, staffing), and communicate to executives/senior staff
+ Develop and maintain ad hoc analytics and business performance reporting for Operations and other stakeholders
+ Engage across departments to document business requirements and gather feedback on analytical projects
+ Prepare and provide documentation and/or training materials to facilitate implementation of suggested changes
+ Assist in preparing executive-level analytics presentations and concise one-page summaries
+ Collaborate across functional teams; specify dashboard requirements (metric logic, filters, sources) for the developer team
+ Present findings via reports, summaries, dashboards, graphs, charts, and maps; deliver clear narratives that drive timely decisions
**Qualifications**
+ Advanced Microsoft Excel (pivot tables, advanced lookup/indexing, array/dynamic array formulas, Power Query, Power Pivot) and proficiency with the Data Analysis ToolPak (regression, ANOVA, t-tests, correlation, descriptive statistics) is required
+ Proficiency in MS Office Tool Suite (Word, PowerPoint, Outlook)
+ Strong data visualization and good presentation skills with meticulous attention to detail is a must
+ Excellent analytical and creative problem-solving skills with a high degree of accuracy
+ Ability to distill complex findings into simple, executive-ready concepts
+ Superior written and verbal communication skills
+ Must be comfortable using and adapting to new and existing technology
+ Strong time management skills with the ability to handle work to tight deadlines and the pressure of executive requests
+ Ability to multi-task and prioritize while completing high-profile projects and tasks or deadlines
+ Ability to constructively collaborate with various individuals with a variety of personalities
+ Proficiency in SQL and Python or R for analysis is preferred
+ Familiarity with BI tools (e.g., Tableau/Power BI/Looker) is a plus
**Education & Experience:**
+ Bachelor's degree in business, Data Science/Analytics, or a related field required, MBA or related master's preferred
+ In lieu of degree: Candidates without a qualifying bachelor's degree will be considered if they demonstrate all the following:
+ Thorough understanding of call center operations and management principles, including KPI management, strategic planning, human resource modeling, production methods, and resource allocation
+ 5+ years using data to gain insights and drive process improvement in operational settings
+ 3+ years with statistical and financial tools (ratio/trend analysis, regression, ANOVA, correlation) and working knowledge of SPC/control charts (UCL/LCL)
**Systems experience: (required)**
+ Excel Data Analysis ToolPak
+ Power Query
**Any preferred experience, systems or skills:**
+ Python or R Data Analysis
+ Any BI Tools
+ Data Analytics in a Call Center
**Work samples/Portfolio required**
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at_ _. This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

As a Workforce Lead, you will be responsible in initiating monthly forecast and capacity planning process from a short and long term forecast perspective; analyzes the drivers of demand in order to generate an accurate forecast for a particular product or service.
- Provide the monthly forecast and long term line of business forecast delivery view
- Determine capacity requirements across vendors to align with monthly demand forecast
- Forecast the demand for a particular product and/or service to drive supply activities for a particular future period of time
- Manage forecast models, analyze trends, manage forecast tools, and maintain accurate data
- Bachelor's degree graduate
- With 3 years supervisory experience
- Ability to work independently, multi-task and meet deadlines
- Analytical interpretation of data
- Excellent written and verbal communication skills

As a Workforce Lead, you will be responsible in initiating monthly forecast and capacity planning process from a short and long term forecast perspective; analyzes the drivers of demand in order to generate an accurate forecast for a particular product or service.
- Provide the monthly forecast and long term line of business forecast delivery view
- Determine capacity requirements across vendors to align with monthly demand forecast
- Forecast the demand for a particular product and/or service to drive supply activities for a particular future period of time
- Manage forecast models, analyze trends, manage forecast tools, and maintain accurate data
- Bachelor's degree graduate
- With 3 years supervisory experience
- Ability to work independently, multi-task and meet deadlines
- Analytical interpretation of data
- Excellent written and verbal communication skills