0 Customer Service Representatives jobs in the Philippines

Virtual Staffing Solutions is currently looking for Customer Service Representatives that will play a critical role in managing the referral process within the organization. This position is responsible for receiving, processing, and tracking incoming patient referrals from various sources, ensuring timely and efficient communication between clients, referral sources, and internal teams.

• Manage Referrals: Receive, process, and track incoming patient referrals from various sources (physicians, hospitals, etc.).
• Coordination: Work with clinical teams and offices to ensure all referrals are processed efficiently and according to company guidelines.
• Communication: Serve as a liaison between clients, referral sources, and BAYADA teams to ensure smooth transitions and quality patient care.
• Data Entry: Accurately input referral information into the CRM or electronic health records system.
• Follow-Up: Monitor the status of referrals and ensure that appropriate follow-ups are conducted in a timely manner.
• Collaboration: Work closely with the marketing, clinical, and operational teams to support company-wide referral goals.

• Experience in healthcare administration, customer service, or a related field.
• Knowledge of healthcare referral processes is preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM or electronic medical records systems is a plus.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Virtual Staffing Solutions is seeking dedicated Customer Service Representatives who will be responsible for providing exceptional support to our customers. In this role, the Customer Service Representatives will handle both inbound and outbound calls addressing inquiries, resolving issues, and ensuring customer satisfaction and will serve as the first point of contact for our clients, demonstrating professionalism, empathy, and efficiency in every interaction.

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns, complaints, and inquiries efficiently and effectively.
• Document customer interactions and maintain accurate records in the system.
• Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction targets.

• BPO experience is preferred but not required
• Background in healthcare administration, customer service, or a related field is a plus.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.
• Background in healthcare administration, customer service, or a related field is a plus.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in ILO ILO City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Language:

• English (Preferred)

Work Location: In person

Virtual Staffing Solutions is seeking Customer Service Representatives to manage and process patient referrals to orthodontic specialists. The role involves ensuring accurate documentation, timely coordination, and clear communication to deliver an exceptional patient experience. Ideal candidates must have strong organizational skills, attention to detail, and the ability to work effectively with providers, patients, and insurance partners.

• Receive, review, and process orthodontic referral requests from providers or patients.
• Verify referral details including patient demographics, insurance eligibility, and provider information.
• Coordinate scheduling of patient appointments with orthodontic specialists.
• Ensure accurate documentation of all referral activities within practice management systems and EHR/EMR.
• Communicate clearly and professionally with patients regarding referral status, instructions, and next steps.
• Liaise with orthodontic offices, dental practices, and insurance companies as needed to complete the referral process.
• Track referral progress, follow up on pending cases, and close completed referrals in a timely manner.
• Escalate complex cases to the Referrals Team Lead or clinical staff as appropriate.
• Support the team in meeting service-level agreements (SLAs), compliance standards, and productivity targets.

• High school diploma or equivalent (Associate's/Bachelor's degree preferred)
• Experience in dental, orthodontic, or medical office setting preferred
• Knowledge of insurance verification, referrals, or patient scheduling a plus
• Strong attention to detail with accurate data entry skills
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Proficient in MS Office and patient management systems (EHR/EMR)
• Organized, proactive, dependable, and a team player with problem-solving skills

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in 21F & 27F Robinsons Cyberscape Gamma, Ortigas, Pasig City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

We areseeking highly motivated and customer-focused individuals to join our dynamic call centre team as Customer Service Representatives. This full-time role is based in Davao City and offers an attractive relocation package for those open to relocating.

What you'll be doing

• Providing excellent customer service and support to our clients via inbound and outbound calls
• Handling a wide range of customer inquiries and resolving issues in a timely and efficient manner
• Updating customer records and maintaining accurate documentation
• Identifying opportunities to cross-sell and upsell our products and services
• Contributing to the continuous improvement of our call centre operations

What we're looking for

• Previous experience in a call centre or customer service environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinking abilities
• Proficiency in English, both written and verbal
• Familiarity with common call centre software and systems
• A passion for delivering outstanding customer experiences

Apply now

Purpose of this Role:

• First point of contact for a customer who has a query or concern about our products or services or any customer who has a question or an issue with a product or service the company sells.
• Responsibilities include triaging and responding to email and social correspondences, concerns raised about products and services, member servicing and closing the loop for NPS detractors.

Job Types: Full-time, Permanent

Application Question(s):

• Availability for employment?
• Expected Salary?
• Age and Civil status?

Education:

• Bachelor's (Required)

Experience:

• CSR: 1 year (Required)
• handled insurance or medical transactions: 1 year (Required)

Work Location: In person

We are seeking a dynamic and customer-focused Customer Service for Support Financial Account to join our team in Cebu City Cebu. This full-time position will play a vital role in providing excellent customer service and support to our financial services clients.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and chat
• Resolve customer issues and concerns in a professional and timely manner
• Provide accurate information and guidance to customers on financial products and services
• Maintain detailed records of customer interactions and document actions taken
• Collaborate with the wider team to identify and implement process improvements
• Adhere to company policies, procedures, and industry regulations

What we're looking for

Must be a College graduate but if not required,

Must have 6 months to  1 year customer service experience

What we offer

We are committed to providing a supportive and fulfilling work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including:

• Comprehensive health insurance coverage
• Generous annual leave and sick leave entitlements
• Ongoing training and professional development opportunities
• Team-building activities and social events
• Discounts on company products and services

Apply now for this rewarding Customer Service for Support Financial Account role.

Virtual Staffing Solutions is looking for a Customer Service Representatives

The Customer Service Representative is responsible for providing exceptional assistance to clients across multiple communication channels. This role requires strong communication skills, problem-solving abilities, and a client-focused approach to ensure seamless support and satisfaction.

• Provide friendly, professional, and efficient support to clients through various channels.
• Develop a solid understanding of the platform to answer inquiries accurately and confidently.
• Listen to client needs, collaborate with internal teams, and deliver effective solutions.
• Accurately document client interactions, transactions, and resolutions in company systems.
• Assist clients in navigating the platform and accessing their earned wages smoothly

• Strong communication skills, both written and verbal
• Customer-focused attitude with a genuine desire to help clients
• Comfortable using technology and learning new software platforms
• Problem-solving skills to handle various client situations

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.