600 Customer Service Representatives jobs in the Philippines

**Manila Speaker Bureau Logistics Planner**
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Logistics Planner** is main point of contact of Venue, Food & Beverage, and Audio-Visual vendors on behalf of our client's field force sales reps through the planning logistics of these successful and compliant meetings.
**Essential Duties & Responsibilities**
+ Collaborate as an integral part of the client Core Team which comprises of meeting planners and speaker bureau planners and other planner roles supporting the logistics of each meeting.
+ Coordinate all aspects of the planning and delivery of relevant meeting logistics in a timely manner within the client's business rules and budgetary requirement.
+ Confirm and secure location/venue booking of each meeting assigned, applying venue compliance following business rules and approved SOP of each client team.
+ Plan and confirm Food & Beverage needs of the meeting for the Sales Rep, Speaker and all attendees considering any requested special F&B needs of the meeting.
+ Review and secure all audio-visual needs for the meeting including specific requests or needs by the Sales Rep or the Speaker(s) of the meeting.
+ Coordinate venue, food/beverage, and AV confirmation with Meeting Planner through standard documentation and communication within the meeting lifecycle.
+ Ensure all related tasks, required documents are sent and confirmed in a timely manner as measured by task due dates and applicable service level deliverables.
+ Communicate timely with meeting planner, speaker bureau planner and vendors related to task completion and other related inquiry or follow up needs.
+ Application of client business and compliance rules throughout the planning process, especially related to venue appropriateness and negotiated rates within compliance rules.
+ Ability to trigger or escalate any items that can impact risk on meeting compliance.
+ Complete work within client defined SLA parameters
+ Ensure understanding of system functionalities related to job function as assigned.
+ Liaise with relevant internal and external stakeholders to ensure appropriate team members have the most up to date information.
+ Comply with timekeeping standards & policies in Sprout, PSA ensuring accurate work hours are logged.
+ Other related team task maybe assigned.
**Qualifications**
+ 2+ years of (events) planning, and/or customer service experience or equivalent
+ Previous work experience in catering to US clients, preferably in a phone-based Customer Service role, is required
+ Relevant events or meeting planning experience is preferred
+ Pharma Industry experience is a plus
+ Familiarity with US cultural norms and practices to better understand and service stakeholders and clients.
+ Bachelor's Degree Required.
+ Proficiency in PC applications, Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook is required.
+ Knowledge in SharePoint, Salesforce and Smartsheet preferred.
+ Proficiency in using phone systems such as Twilio, CRM software and other relevant technology is preferred
+ Ability to carry out analysis and information gathering to resolve problems on routine matters.
+ Able to work during US standard business hours and be flexible on work schedule and/or extended hours to meet clients' business needs during peak season.
+ Ability to multi-task/plan numerous meetings simultaneously while still demonstrating a strong attention to detail.
+ Able to be flexible to report onsite frequently, dependent on business need
+ Conducive work space when working remotely at home, which includes ability to receive and make calls during your shift, work with company provided dual monitors and have appropriate internet speed is required
+ Comfortable working in a fast-paced team environment, while also able to work independently.
+ Exceptional customer service skills
+ A strong sense of urgency and the ability to effectively problem solve.
+ Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action.
+ Collaborate as an integral part of the project team to execute world class events as measured by internal and external client satisfaction
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction. Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time) Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time) Achieves objectives for associate engagement and turnover. (20% of time) Collaborate with other internal departments to ensure service objectives are met. (15% of time) Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time) Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)
REQUIREMENTS Graduate of business administration/management, accounting or other related disciplines. (Highly Preferred) 3-5 years customer service, benefits administration, payroll, HR or related experience. (Required / Highly Preferred) 2 -3 years SME, mentor or supervisory experience (Required) Proven proficiency in prioritizing critical client issues and managing workflow. (Required) Proficiency in the use of PC applications. (Required) Working knowledge of payroll and benefit administration is helpful. (Highly Preferred) Effective oral and written communication skills required. Strong interpersonal, conflict management and mentoring skills. Effective time management skills, organization, and planning required
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Manila Speaker Bureau Financial Close & Review Planner**
IQVIA's Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client's Speaker Bureau. The **Manila** **Speaker Bureau** **Financial Close & Review Planner** is overall accountable in auditing and reviewing actual financials post meeting. FCR Planner is heavily focused on ensuring we are accurate in our government required

Small Business Services - 24x7 Client Service Representative I
Small Business Services - 24x7 Client Service Representative I
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Role and Opportunity**

The Client Services Administrator role is a challenging role that requires a professional who is self-motivated, proactive, has a flexible approach towards work, excellent time management skills and the ability to work independently. The focus of the role is to provide high-level of administrative support to the team to complete several tasks that enable the business to function effectively. This role would suit a highly efficient and organised individual who enjoys taking ownership of tasks through to completion.

**Purpose**

Below are the key tasks and responsibilities of a Client Services Administrator:

- Creating, sending and following-up engagement agreements
- Generating deposit requests and invoices to clients
- Following up

!URGENT! ! URGENT! !URGENT!

IF YOU'RE LOOKING FOR FAST APPLICATION PROCESS AND YOU WANT TO START IMMEDIATELY, OUR COMPANY IS LOOKING FOR YOU!

GET A CHANCE TO SIGN THE JOB OFFER IN ONE DAY!
WILL BE ASSIGNED IN:
BRIDGETOWNE, PASIG
1 DAY ONSITE/VIRTUAL PROCESS
- At least a HS Graduate (old curriculum) / SHS Graduate with at least 6months BPO experience
- College Undergraduate with any work experience
- College Graduate even without working experience
- Good to excellent English communication skills
- Onsite set up
- Earn 18-27k plus other benefits

DON'T HESITATE TO APPLY BECAUSE WE HAVE EASY

Qualifications:
College graduate without experience

Completed at least 2 years in College, SHS grad and High School grad (old curriculum) with at least 6 months Call Center Experience

Good communications skills

Can start as soon as possible

Willing to work onsite in Cebu Business Park

Pay: P15,000 to 20,000 (w/ 3k transpo and meal allowance)

**Job Types**: Full-time, Fresh graduate

**Salary**: Php15,000.00 - Php20,000.00 per month

Schedule:

- Night shift
- Shift system

Ability to commute/relocate:

- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (preferred)

Hiring! Hiring! Hiring!

Customer Service Representatives

Location: Bridgetowne, Pasig