9,485 Customer Service Representatives jobs in the Philippines

WHY JOIN US?

20% Night Differential

₱120 fare reimbursement passed or failed interview

HMO coverage on Day 1

Location: Cebu City (Onsite)

Compensation and Benefits

• Basic salary package up to ₱5,000 (including 2,000 Non-taxable Allowance — depending on BPO experience )
• 20% Night Differential
• HMO coverage on Day 1
• Transportation Allowance
• Clothing Allowance
• ₱1 fare reimbursement passed or failed interview
• Additional account allowances (to be discussed during the offer process)
• Attendance bonus

AVAILABLE ACCOUNTS:

Healthcare

Retail

Airlines

Fashion Retail

Medical

Minimum Qualifications

• Preferably a college graduate (with or without experience) but;
• Senior High School graduate or College Undergraduate (must have completed at least 2 years in college)

Essential Requirements (Make sure you have these)

• TOR (Transcript of Records) or S/HS Diploma
• COE (Certificate of Employment)
• SSS, PhilHealth, and TIN IDs
• NBI Clearance (or confirmation if pending)
• Copy of Grades (if you completed 2 years of college)

Hiring Process (Fast & Simple)

• Background Interview via phone call
• Initial Interview
• Assessment
• Final Interview

Job Types: Full-time, Fresh graduate

Pay: Up to Php25,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Join Our Growing Team in Clark

Customer Service Representatives (Voice / Technical Support)

Salary Offer: ₱28,000 – ₱8,500

We are hiring Customer Service Representatives for our Clark site Whether you have technical support experience or are just starting your BPO journey, we have an opportunity for you.

1. CSR – Technical Support (₱2 00)

• Education: College/Associate's degree in IT or related field (OK: at least 2 yrs undergrad in IT course)
• Experience: Minimum 1 year in Technical Support (Hardware/Software) — not Telco

• Technical skills:

• Windows & Apple OS support

• Basic AD/GPO management
• MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access, Project)
• Typing speed: 35 WPM
• Certifications in IT are a plus

2. CSR – Voice (₱28, )

• Education: At least High School Graduate
• No call center experience required
• Typing speed: 30 WPM, 85% accuracy
• Strong communication skills (CEFR B1 / WriteX B2)

• Competitive salary ,000–₱2 00
• Opportunity to build your career in Clark's growing BPO hub
• Training provided for voice role applicants

Virtual Staffing Solutions is seeking Customer Service Representatives to manage and process patient referrals to orthodontic specialists. The role involves ensuring accurate documentation, timely coordination, and clear communication to deliver an exceptional patient experience. Ideal candidates must have strong organizational skills, attention to detail, and the ability to work effectively with providers, patients, and insurance partners.

• Receive, review, and process orthodontic referral requests from providers or patients.
• Verify referral details including patient demographics, insurance eligibility, and provider information.
• Coordinate scheduling of patient appointments with orthodontic specialists.
• Ensure accurate documentation of all referral activities within practice management systems and EHR/EMR.
• Communicate clearly and professionally with patients regarding referral status, instructions, and next steps.
• Liaise with orthodontic offices, dental practices, and insurance companies as needed to complete the referral process.
• Track referral progress, follow up on pending cases, and close completed referrals in a timely manner.
• Escalate complex cases to the Referrals Team Lead or clinical staff as appropriate.
• Support the team in meeting service-level agreements (SLAs), compliance standards, and productivity targets.

• High school diploma or equivalent (Associate's/Bachelor's degree preferred)
• Experience in dental, orthodontic, or medical office setting preferred
• Knowledge of insurance verification, referrals, or patient scheduling a plus
• Strong attention to detail with accurate data entry skills
• Excellent communication, customer service, and interpersonal skills
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Proficient in MS Office and patient management systems (EHR/EMR)
• Organized, proactive, dependable, and a team player with problem-solving skills

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in 21F & 27F Robinsons Cyberscape Gamma, Ortigas, Pasig City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

We are seeking a dynamic and customer-focused Customer Service for Support Financial Account to join our team in Cebu City Cebu. This full-time position will play a vital role in providing excellent customer service and support to our financial services clients.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and chat
• Resolve customer issues and concerns in a professional and timely manner
• Provide accurate information and guidance to customers on financial products and services
• Maintain detailed records of customer interactions and document actions taken
• Collaborate with the wider team to identify and implement process improvements
• Adhere to company policies, procedures, and industry regulations

What we're looking for

Must be a College graduate but if not required,

Must have 6 months to  1 year customer service experience

What we offer

We are committed to providing a supportive and fulfilling work environment for our employees. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including:

• Comprehensive health insurance coverage
• Generous annual leave and sick leave entitlements
• Ongoing training and professional development opportunities
• Team-building activities and social events
• Discounts on company products and services

Apply now for this rewarding Customer Service for Support Financial Account role.

As a CSR you will play a role in the business world by acting as the primary point of contact of customers. The primary responsibilities involve ensuring customers are satisfied with the company's products or services, addressing issues, and resolving complaints.

• Answering phone calls, emails, or chat inquiries from customers
• Providing product or service information, assisting with purchases, and helping customers navigate processes or systems
• Handling customer complaints or problems, troubleshooting issues, and offering appropriate solutions
• Escalating issues to higher management if necessary

Communication Skills: Strong verbal and written communication skills

Problem-Solving Skills: The ability to think critically and resolve customer concerns quickly and effectively

Customer-Centric Attitude: A friendly, patient, and helpful demeanor. Maintain professionalism, even when dealing with frustrated or upset customers.

Active Listening: Listening carefully to customers to understand their needs and respond appropriately.

Multitasking: Ability to manage multiple customer interactions (via phone, chat, email) and tasks at once.

Computer Proficiency: Familiarity with customer service software, CRMs (Customer Relationship Management tools), and office software (such as MS Office or Google Workspace).

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Virtual Staffing Solutions is currently looking for Customer Service Representatives that will play a critical role in managing the referral process within the organization. This position is responsible for receiving, processing, and tracking incoming patient referrals from various sources, ensuring timely and efficient communication between clients, referral sources, and internal teams.

• Manage Referrals: Receive, process, and track incoming patient referrals from various sources (physicians, hospitals, etc.).
• Coordination: Work with clinical teams and offices to ensure all referrals are processed efficiently and according to company guidelines.
• Communication: Serve as a liaison between clients, referral sources, and BAYADA teams to ensure smooth transitions and quality patient care.
• Data Entry: Accurately input referral information into the CRM or electronic health records system.
• Follow-Up: Monitor the status of referrals and ensure that appropriate follow-ups are conducted in a timely manner.
• Collaboration: Work closely with the marketing, clinical, and operational teams to support company-wide referral goals.

• Experience in healthcare administration, customer service, or a related field.
• Knowledge of healthcare referral processes is preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in using CRM or electronic medical records systems is a plus.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Virtual Staffing Solutions is seeking Home Care Customer Service Representatives to join our growing team.

The Home Care Customer Service Representative will act as the first point of contact for clients, patients, and caregivers who require assistance with personal care and home health services. This role is responsible for delivering exceptional customer support by handling inquiries, resolving concerns, and coordinating service requests. The CSR will ensure a positive client experience while upholding healthcare standards, confidentiality, and compliance with privacy regulations.

• Handle inbound calls, emails, and chats, providing accurate information on personal care and home health services.
• Assist clients with scheduling, service requests, and care-related inquiries while ensuring HIPAA compliance.
• Address concerns and escalations with empathy, professionalism, and efficiency.
• Coordinate with internal teams (Care Coordinators, Nurses, Scheduling, Billing) to ensure seamless service delivery.
• Maintain accurate records of client interactions and contribute to improving service quality and customer satisfaction.

• BPO experience is preferred but not required
• Background in healthcare administration, customer service, or a related field is a plus.
• Ability to manage time effectively and stay organized in a fast-paced environment.
• Strong verbal and written communication skills with the ability to interact professionally with internal and external stakeholders.

• HMO Day 1 with dependents
• Paid Vacation Leaves
• Leaves Convertible to Cash
• Life and Accident Insurance
• Health Insurance
• Night Differential

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.