7,647 Helpdesk Technician jobs in the Philippines

Ibex Global is looking for 1 Helpdesk Agent

Responsibilities
Job Description

Required Skills

• Good verbal and Written communication skills
• Experience in Active Directory, DNS and Windows domain environments
• Experience with ticket management
• Experience with remote remote desktop support
• Exchange Administration ( mailbox creation )
• Office 365 Administration (user/ mailbox creation )

Qualifications

• Sharepoint Teams Administration
• Strong desktop knowledge, windows 10 and microsoft office skills.
• With knowledge and experience in using VMware
• Diagnose and recifiy WAN and LAN issues, including ADSL based technologies
• Practical experience in deploying and migrating users from old PCs to new PCs
• MSP background is Highly desirable
• CAN START ASAP

About OffSec
Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec's distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today's most critical skills.

Become a part of our global presence and work from anywhere.
With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.

Excited about our mission and what we do? Apply and join us

About The Job
We are seeking a candidate to help provide IT support. The ideal candidate will need strong experience in providing internal and external user support and troubleshooting with PC and software issues on a daily basis as well as maintaining machines.

Duties And Responsibilities

• Assist in designing standard configurations for users in office and applying the same
• Deploys and sets up new machines and users
• Provide troubleshooting and debugging for our core internal systems
• Maintain all systems and software by applying regular patches and updates on a regular basis
• Responsible for assisting with account set up and termination for all Cebu based employees
• Assist with hardware and software license inventory control
• Maintains and supports strict security and access procedures in place for users and machines
• Facilitates troubleshooting and escalation with vendors as needed
• Monitors logs for employee compliance of IT policies and access and reports any concerns to management
• Maintains local server and related hardware
• Other duties as needed

Qualifications

• BS Degree of Computer Science or Information Technology or related field
• At least 2 years prior experience providing user support and IT related troubleshooting in an office environment.
• Windows 10 troubleshooting
• Experience working with servers, network, switch, and various machine set up and cabling
• Ability to understand and work with GPG/PGP across different email clients
• MS Office maintenance and troubleshooting experience
• LAN and WAN troubleshooting
• VPN experience
• Experience supporting and maintaining "home grown" software solutions
• Off hours and weekend support
• Experience with scripting and automation is a plus
• Certifications relevant to the job responsibilities is a plus

Working conditions
This role is a full-time salaried position. Work hours for this position are flexible and will be performed from a home office in the Philippines.

Physical Requirements
The employee is required to have close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, and visual inspection involving small defects. This is sedentary work. Exerting up to 10 lbs of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Direct reports
This position has no direct reports.

EEO
OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are you the go-to tech troubleshooter in your circle? Do you enjoy solving real-time technical issues and helping people stay connected—especially in fast-paced environments like hotels?

If you're passionate about technology, thrive under pressure, and love being the first line of defense for IT issues, you might be the perfect fit for this role

Our client, a global hospitality-focused technology provider, is looking for
two Help Desk Technicians

to join their growing APAC support team. You'll be supporting hotels and resorts across regions—ensuring smooth digital operations from the backend so staff can deliver memorable guest experiences on the front lines.

What You'll Be Doing

• Respond to support requests via phone and email—fast, friendly, and always by the book (SOP).
• Perform Tier 1 troubleshooting for computers, servers, and user issues; escalate complex ones as needed.
• Handle password resets, account unlocks, and log issues in a structured ticketing system (Salesforce).
• Collaborate with third-party vendors to get to the root of service interruptions and restore systems.
• Stay alert for network outages and proactively inform stakeholders.
• Document every action you take—details matter

Must-Have Skills & Experience

• 1–3 years in IT support, technical helpdesk, or related roles.
• Hands-on experience with Windows OS, Office 365, Windows Server (2012–2019), and Azure.
• Understanding of networks and server environments.
• Familiarity with CISCO Meraki and Microsoft Teams phone systems.
• Fluent English communication with a neutral accent.
• Flexibility to work varying schedules, aligned with hotel operations.

Nice-to-Have (But Not Required)

• Experience with hospitality property management systems (e.g., Opera, RoomKey).
• Familiarity with Datto RMM, Autotask, SharePoint, and IT Glue.
• Previous exposure to IT environments in the hospitality industry.

What Success Looks Like (KPIs)

• First Response Time: Under 5 minutes
• Resolution Rate for Tier 1 Tickets: ≥ 70%
• Ticket Resolution Time: Within 24 hours
• Escalation Rate: ≤ 30%
• CSAT (Customer Satisfaction): ≥ 90%

Why You'll Love This Role

• Remote flexibility

– Work from anywhere in the Philippines (preferably Albay).
-
Upskilling

– Work with global clients and cutting-edge IT infrastructure.
-
Career growth

– Be part of a structured environment that values professional development.
-
Hospitality industry exposure

– Support world-class hotels and learn hospitality tech systems inside-out.

About the Role:

As a Help Desk Technician and be the first line of support for our team members and third-party users. This role is perfect for someone who is tech-savvy, eager to learn, and passionate about problem-solving in a fast-paced environment.

What You'll Do

• Provide remote support for hardware, software, and voice/data systems
• Configure and set up computers remotely
• Troubleshoot and resolve issues while prioritizing security
• Write clear, informative tickets and follow through to resolution
• Deliver excellent customer service through phone, chat, and ticketing systems

What We're Looking For

• Strong problem-solving skills and initiative
• Excellent communication skills (both verbal and written)
• Ability to multi-task, prioritize, and stay calm under pressure
• Team player and self-starter with a commitment to learning
• Dedication to identifying root causes, not just quick fixes

Requirements

• Knowledge of PC components and basic operations
• Familiarity with help desk practices (ticketing, knowledge bases, phone support)
• MS Office Suite (Word, Excel, Outlook) required; experience with Exchange Online, Entra, and Active Directory is a plus
• Experience with Zoom, DocuSign, Tungsten Power PDF, and Zoom Phone is a plus
• Associate's Degree preferred
• Understanding of Action Values and commitment to great customer service

Why Join Us?

• Be part of a supportive, collaborative team
• Gain hands-on experience with industry-leading tools
• Work remotely while supporting a dynamic company
• Build a career in IT with opportunities to grow

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Work from home

Application Question(s):

• How much is your expected salary?

Work Location: In person

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Senior High School/K12 graduate.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.
• New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
• Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City

This position is a full-time, remote position that is an entry level help desk position.

• Responsible for providing support for all Action team members and third-party party users.
• Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
• Configure and setup computers remotely. Write concise, informative tickets.
• Follow up on all tickets in a timely manner and follow through to resolution. Excellent customer service skills (verbal and written communication skills), experience with remote support, strong problem-solving skills, and professionalism are required qualities.
• Respond to telephone calls, emails, and requests from personnel. o Upgrade, and support PC software applications. o Configure computer equipment including desktop computers, laptop computers, VDI, printers, and networking devices
• Document, track, and monitor the problem to ensure a timely resolution.
• Assist with projects; Provide basic training for users
• Assist with adding and maintaining articles in the Knowledge Base

Additional Point:

• Sharp problem-solving skills & initiative - Ability to look solve the issue presented while also being able to recognize patterns to solve repeat issues as well as look at the big picture to prevent future issues
• Strong oral and written communication skills - Ability to communicate with others that are not as technical to explain the issue and train them
• Commitment to following up on all issues in a timely manner - Familiar with working in a fast paced environment where resolving issues is crucial to the success of the company
• Commitment to uncovering the root of the issue —not applying a band aid fix
• Ability to find the balance between researching and resolving issues on your own, while also knowing when to escalate the issue.

Qualification:

• Understand and lives out the Action Values
• Provides great customer experience
• Phone, ticketing and chat knowledge
• Knowledge MS Office Suite (Word, Excel, Outlook) skills required - some experience in Microsoft Exchange Online, Microsoft Entra, & Active Directory Users and Computers is a huge plus
• Familiarity with Help Desk practices (ticket systems, knowledge bases, team environment, phone support, etc)
• Familiarity with software platforms that Action currently uses (Zoom, DocuSign, Tungsten Power PDF, and Zoom Phone systems is a big plus)
• Rely on instructions and pre-established guidelines to perform the functions of the job
• Know the basic components of PCs and understand how they operate.
• Associate's Degree (desirable)
• Knowledge of Action property's business (highly desirable

Details:
Job Description

• Provide professional end-user support via telephone, email or web submits.
• Provide restorative or maintenance actions to resolve end-user problems.
• Responds tend-user problems based on standard procedures.
• Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
• Ticket Dispatcher - Responsible in distributing tickets on the queue and checking ageing tickets.
• Reports - Basic knowledge on excel (create pivot table, create a reporting deck)
• Process P1/P2 tickets - Issue that needs immediate assistance May be responsible for ensuring systems are configured properly.

Job Requirements

Details:

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Senior High School/K12 graduate.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.
• New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
• Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City

About Convey
At Convey, formerly Message Broadcast, we believe mobile technology and conversational decision logic have transformed how businesses and their customers communicate. Our mission is to help people have natural, engaging conversations with the brands they trust—when, how, and where they want.

For over 24 years, we've partnered with the world's most admired brands, ensuring they remain relevant and effective during the moments that matter most. By delivering automated and engaging conversations across voice, email, and text messaging channels, we empower businesses to connect with their customers seamlessly. Every day, millions of conversations are supported by our platform, helping businesses inform, enroll, educate, transact, confirm, and resolve, all while creating satisfied and loyal customers.

Position Overview
As a Helpdesk Support Specialist, you will serve as the first point of contact for technical assistance. This role involves providing technical support, troubleshooting basic IT issues, providing excellent customer service, and escalating complex problems to Tier 2 operations team.

This position involves rotational shifts to provide 24x7 coverage, including weekends and holidays, as needed.

What You'll Do

• Respond to incident tickets or systems alerts, inquiries via phone, email, or chat in a timely and professional manner
• Monitor ticket queues, assign tickets to appropriate internal and external operations staff, escalate tickets until resolved.
• Troubleshoot and resolve basic technical issues related to products and services.
• Actively monitor systems with AWS Cloudwatch and DataDog
• Document and track customer interactions and issues using ticketing systems.
• Escalate complex issues to Tier 2 Operations or relevant departments as necessary.
• Provide customers with product information and technical guidance.

Qualifications
What you have - Required Skills:

• At least graduate of Vocational course or College level
• Previous experience in a technical support or customer service role.
• Strong problem-solving and communication skills
• Familiarity with common operating systems, software, and troubleshooting techniques.
• Ability to work independently and collaboratively in a team environment.
• Amenable to work in rotating shifts

Preferred Skills

• Proficiency with ticketing and collaboration tools (e.g., Atlassian, Jira, Confluence, Zendesk).
• Experience with call and email handling and escalations.
• Basic networking and IT security knowledge.

Us-based Roles Only - Benefits

• Fully covered Medical, Dental, and Vision coverage for employees

• Cost share for dependents

• 401(K) plan with company match

• Fully covered STD/LTD
• Employee Assistance Program (EAP)

• Paid Maternity Leave

• 12 weeks of paid parental leave for birthing parent

• Paid Paternity Leave

• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
• On-site gym available for free use in Denver, CO for employees based in the Denver area

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

OVERVIEW

The number one goal of everyone in our team is to make our Clients exceptionally happy. The
Junior Helpdesk Technician
plays an important role in making sure that happens.

The
Junior Helpdesk Technician
handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way.

When help is needed the
Junior Helpdesk Technician
can get help from or escalate issues to other members in
Service Delivery Team
.

This is a full-time hybrid role as a
Junior Helpdesk Technician / IT Support (L1)
at InnoPrince Inc., located in Muntinlupa City but allowing for some
work from home
. The Junior Helpdesk Technician will be responsible for providing technical support to end-users on desktop computers, troubleshooting hardware and software issues, and resolving help desk support requests. The role includes diagnosing and repairing computer hardware, and ensuring efficient IT support operations.

RESPONSIBILITIES & TASKS

CUSTOMER SERVICE

• Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with basic remote troubleshooting

USE OF OUR TICKETING SYSTEM

• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation is well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren't "stale" throughout the process

USE OF OUR MONITORING & MANAGEMENT TOOL

• Review RMM dashboard and apply remediation actions as indicated by our Processes
• Review regularly scheduled/automated actions as indicated by our Processes

PROJECT WORK

• From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Junior / L1 Technician may be required to help with project delivery

COMMUNICATION, REPORTING & RISK

• Escalate tickets that require Senior Helpdesk Engineer support
• Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Submit Timesheets & Expense reports as indicated on their SOPs
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

TEAM WORK

• Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO

SKILLS AND ATTRIBUTES

DESIRED

• A love of (and ability to) Solve Problems & Challenges
• Great Communications skills, founded in being a good listener
• An understanding of support tools, techniques and how technology is used to provide services
• Strong understanding of operating systems, business applications, printing systems and network systems
• Must be able to type quickly and accurately while talking on the phone
• A deep desire to deliver an amazing Client Experience
• Knowledge of IT Applications, Software & Hardware
• The ability to speak both Geek and human
• Great Communications skills, founded in being a good listener
• IT literate – Advanced user level
• A deep desire to deliver an amazing Client Experience
• Drivers license
• The ability to speak both Geek and Human
• The ability to keep up with & adapt to the fast-paced IT world

NICE TO HAVE

Experience using a Ticketing system / RMM Tool and PSA software

Experience providing support via remote tools

Experience handling Technical Service Tickets

Experience and knowledge of working with the Microsoft 365 Platform

Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

Client Experience Certifications such as Helpdesk Habits etc.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

CAREER GROWTH

For someone looking to progress their role, the Junior Helpdesk Technician naturally leads into roles such as: the Senior Helpdesk Technician, Network Engineer, Solutions Architect, Account Manager, Service Delivery Manager.