496 Helpdesk Technician jobs in the Philippines

Customer Service Representative / Technical Support

Pasig, Palawan Aspire Global Careers Philippines

Posted today

Job Viewed

Tap Again To Close

Job Description

**What Qualifications You Should Have?**
- at least 18 years old
- With good to excellent English communications skills
- High School Graduate or Senior High School Graduate
- With or without BPO experience

**What Does The Job Entail?**
- Ensure client approval in all transactions
- Ownership of client demands as well as follow up to assure resolution was provided
- Professionally pay attention to and sort out client issues and escalate as appropriate
- Obtain and assess all applicable info to handle requests and complaints

**Job Types**: Full-time, Fresh graduate

**Salary**: Php20,000.00 - Php27,000.00 per month

**Benefits**:

- Discounted lunch
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Night shift

Supplemental Pay:

- 13th month salary
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Pasig City: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Senior High School (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)
This advertiser has chosen not to accept applicants from your region.

Customer Service & Technical Support - Spanish

4500 Legazpi, Albay PANDR

Posted 16 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent

Customer Service & Technical Support - Spanish

Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!

Overview

We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!

Key Responsibilities

Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.

Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.

Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.

Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.

Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.

Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.

Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.

Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.

Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.

Continuously improve personal performance through feedback and training opportunities.

Requirements

Qualifications

Excellent Spanish communication skills, both verbal and written, with a customer-centric approach

Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.

Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.

In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.

Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.

Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.

Strong problem-solving abilities with a focus on delivering quick and accurate solutions.

Active listening skills, with the ability to understand customer needs and provide tailored solutions.

Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.

Ability to work under pressure and meet service level agreements while maintaining a high standard of service.

Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.

Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.

Benefits

Benefits

Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)

Competitive salary

16 leave credits + all client-based holidays

De Minimis/ Allowances (Upon regularization)

HMO coverage + dependent

Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.

Exposure to world-class, high-level management from local and international direct supervisors.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Pasig, Palawan GDV

Posted today

Job Viewed

Tap Again To Close

Job Description

Hiring! Hiring! Hiring!

Customer Service Representatives

Location: Bridgetowne, Pasig

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Cebu, Cebu Lexie Staffing & Business Consulting

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.
br>To qualify, you must be:
• At least Senior High School graduate < r>• At least 6 months BPO experience < r>• Average to good English speaker/communicator < r>• Able to start ASAP < r>
1-DAY VIRTUAL PROCESS! APPLY TODAY!
This advertiser has chosen not to accept applicants from your region.

Analyst, Customer Service

RTX Corporation

Posted today

Job Viewed

Tap Again To Close

Job Description

**Date Posted:**

**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
**Job Responsibilities**
**Manage and act as primary point of contact for all intercompany orders to Galley Inserts**
**Enter and/or update sales order in SAP as needed**
**Ensure that order details are correct including part numbers, quantity and pricing**
**Collaborate with Planning and ImpEx team on requirements and ship dates**
**Update order's ship date in BSP on timely manner**
**Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.**
**Provide daily and monthly reports to support on time delivery.**
**Keep records of customer interactions and process customer accounts**
**Meet personal/customer service team targets (KPI)**
**Ensure compliance with company policies and internal process**
**Perform other duties as required by departmental procedures**
**Qualifications**
**Bachelor's degree in Business Administration, Business Management, or a related field**
**3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role**
**Customer oriented and committed to provide excellent customer service**
**Strong attention to detail and organizational skills.**
**Strong numerical, written, and verbal communication and reasoning skills.**
**Ability to work effectively with cross functional team**
**Ability to multi-task, prioritize, and manage time effectively**
**Have high regard to professional etiquette towards customers and organization**
**Experience resolving customer complaints.**
**MS Excel and PowerPoint proficient**
**Experience using SAP ERP system is a plus but not required**
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer &
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

ThermoFisher Scientific

Posted today

Job Viewed

Tap Again To Close

Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Abbott

Posted today

Job Viewed

Tap Again To Close

Job Description

**Essential Duties and Responsibilities (Key Activities)**
+ Carries out duties in compliance with established business policies and procedures.
+ Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
+ Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
+ Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
+ Process all orders received.
+ Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
+ Review and maintain customers open orders on a daily basis.
+ Investigate and resolve order processing issues reported by customers and working cross functionally with other departments to resolve customer queries.
+ Resolve customer inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
+ Collaborate with other departments to ensure accuracy of data maintained on SAP
+ Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
+ Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
+ Develop and maintain positive customer and internal colleague relationships.
+ Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
+ Perform other duties and projects as assigned.
**Personal Characteristics**
+ Truly customer focused
+ Self-starter ready to take initiative
+ Professional attitude
+ Interactive and engaging
+ A multi-tasker with excellent time management skills
+ Adaptable and Flexible
+ Ability to deal with changing priorities
+ Eagerness and willingness to learn
+ Problem Solving
+ Experience dealing with Ambiguity
+ Drive for Results
+ Excellent verbal and written communications
+ Team player
**Dimensions -Education / Experience / Skills**
+ Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
+ Strong computer navigation and typing skills
+ Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues
+ Effectively collaborate with others
+ Communicate professionally
+ Good email etiquette
+ Work independently and as part of a team
+ Work effectively in a fast-paced environment with changing priorities
+ SAP or other ERP system experience a significant advantage
+ Previous customer service experience desired preferably in the healthcare industry but not essential
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Helpdesk technician Jobs in Philippines !

Customer Service Representative

Manila, Metropolitan Manila RELX INC

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

This role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.
The Customer Support Representative will be responsible for providing prompt and accurate responses to customer inquiries related to billing, service requests, suggestions, and complaints. They will resolve customer inquiries and complaints fairly and effectively, ensuring customer satisfaction. Additionally, the representative will offer comprehensive information about products and services to customers, identifying and capitalizing on upselling opportunities to maintain and increase income streams from customer relationships.
This role also involves recommending and implementing programs that support customer needs and enhance the overall customer experience. The representative will work closely with other teams to ensure seamless integration and achievement of objectives, recommending changes to improve efficiency and effectiveness of customer support operations. Maintaining detailed records of customer interactions and preparing customer activity reports are also key responsibilities.
The ideal candidate will have specialized skills or be multi-skilled, developed through job-related training and considerable on-the-job experience. They will complete work with a limited degree of supervision, demonstrating a high level of autonomy and accountability. Proficiency in a range of processes, procedures, and systems required to carry out assigned tasks is essential, as is the ability to apply knowledge of team integration to achieve objectives. The representative will provide informal guidance and support to team members, fostering a collaborative and supportive work environment.
The role requires strong problem-solving abilities, with the representative providing solutions to atypical problems based on proven practices or procedures. They will impact the quality, timeliness, and effectiveness of the team's work, recommending changes to improve efficiency and customer satisfaction. Strong communication and interpersonal skills are essential, as is the ability to explain job-specific information clearly and concisely
Qualifications:
· Bachelor's degree holder or at least completed 2 years in college with no back subjects.
· Excellent verbal and written communication skills
· Preferably with BPO experience
· Proficient in keyboard and MS Tools, specifically Excel, Word etc.
· Willing to work on shifting schedules including weekends
· Energetic, enthusiastic, motivated and driven individuals
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Abbott

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Abbott

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Helpdesk Technician Jobs