4,934 Helpdesk Technician jobs in the Philippines
Helpdesk Technician
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About Convey
At Convey, formerly Message Broadcast, we believe mobile technology and conversational decision logic have transformed how businesses and their customers communicate. Our mission is to help people have natural, engaging conversations with the brands they trust—when, how, and where they want.
For over 24 years, we've partnered with the world's most admired brands, ensuring they remain relevant and effective during the moments that matter most. By delivering automated and engaging conversations across voice, email, and text messaging channels, we empower businesses to connect with their customers seamlessly. Every day, millions of conversations are supported by our platform, helping businesses inform, enroll, educate, transact, confirm, and resolve, all while creating satisfied and loyal customers.
Position Overview
As a Helpdesk Support Specialist, you will serve as the first point of contact for technical assistance. This role involves providing technical support, troubleshooting basic IT issues, providing excellent customer service, and escalating complex problems to Tier 2 operations team.
This position involves rotational shifts to provide 24x7 coverage, including weekends and holidays, as needed.
What You'll Do
- Respond to incident tickets or systems alerts, inquiries via phone, email, or chat in a timely and professional manner
- Monitor ticket queues, assign tickets to appropriate internal and external operations staff, escalate tickets until resolved.
- Troubleshoot and resolve basic technical issues related to products and services.
- Actively monitor systems with AWS Cloudwatch and DataDog
- Document and track customer interactions and issues using ticketing systems.
- Escalate complex issues to Tier 2 Operations or relevant departments as necessary.
- Provide customers with product information and technical guidance.
Qualifications
What you have - Required Skills:
- At least graduate of Vocational course or College level
- Previous experience in a technical support or customer service role.
- Strong problem-solving and communication skills
- Familiarity with common operating systems, software, and troubleshooting techniques.
- Ability to work independently and collaboratively in a team environment.
- Amenable to work in rotating shifts
Preferred Skills
- Proficiency with ticketing and collaboration tools (e.g., Atlassian, Jira, Confluence, Zendesk).
- Experience with call and email handling and escalations.
- Basic networking and IT security knowledge.
Us-based Roles Only - Benefits
Fully covered Medical, Dental, and Vision coverage for employees
Cost share for dependents
401(K) plan with company match
- Fully covered STD/LTD
- Employee Assistance Program (EAP)
Paid Maternity Leave
12 weeks of paid parental leave for birthing parent
Paid Paternity Leave
- Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
- 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
- On-site gym available for free use in Denver, CO for employees based in the Denver area
Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Helpdesk Technician
Posted today
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Job Description
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Senior High School/K12 graduate.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
- New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
- Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City
Helpdesk technician
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This position is a full-time, remote position that is an entry level help desk position.
- Responsible for providing support for all Action team members and third-party party users.
- Troubleshoot and resolve hardware, software, and voice/data communication systems issues.
- Configure and setup computers remotely. Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution. Excellent customer service skills (verbal and written communication skills), experience with remote support, strong problem-solving skills, and professionalism are required qualities.
- Respond to telephone calls, emails, and requests from personnel. o Upgrade, and support PC software applications. o Configure computer equipment including desktop computers, laptop computers, VDI, printers, and networking devices
- Document, track, and monitor the problem to ensure a timely resolution.
- Assist with projects; Provide basic training for users
- Assist with adding and maintaining articles in the Knowledge Base
Additional Point:
- Sharp problem-solving skills & initiative - Ability to look solve the issue presented while also being able to recognize patterns to solve repeat issues as well as look at the big picture to prevent future issues
- Strong oral and written communication skills - Ability to communicate with others that are not as technical to explain the issue and train them
- Commitment to following up on all issues in a timely manner - Familiar with working in a fast paced environment where resolving issues is crucial to the success of the company
- Commitment to uncovering the root of the issue —not applying a band aid fix
- Ability to find the balance between researching and resolving issues on your own, while also knowing when to escalate the issue.
Qualification:
- Understand and lives out the Action Values
- Provides great customer experience
- Phone, ticketing and chat knowledge
- Knowledge MS Office Suite (Word, Excel, Outlook) skills required - some experience in Microsoft Exchange Online, Microsoft Entra, & Active Directory Users and Computers is a huge plus
- Familiarity with Help Desk practices (ticket systems, knowledge bases, team environment, phone support, etc)
- Familiarity with software platforms that Action currently uses (Zoom, DocuSign, Tungsten Power PDF, and Zoom Phone systems is a big plus)
- Rely on instructions and pre-established guidelines to perform the functions of the job
- Know the basic components of PCs and understand how they operate.
- Associate's Degree (desirable)
- Knowledge of Action property's business (highly desirable
Helpdesk Technician
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Details:
Job Description
- Provide professional end-user support via telephone, email or web submits.
- Provide restorative or maintenance actions to resolve end-user problems.
- Responds tend-user problems based on standard procedures.
- Track incidents and calls, including but not limited to, entering data into the database timely and accurately.
- Ticket Dispatcher - Responsible in distributing tickets on the queue and checking ageing tickets.
- Reports - Basic knowledge on excel (create pivot table, create a reporting deck)
- Process P1/P2 tickets - Issue that needs immediate assistance May be responsible for ensuring systems are configured properly.
Job Requirements
Details:
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Senior High School/K12 graduate.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
- New hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
- Office Address : 3F and 5F iMET BPO Metrobank Avenue Metropolitan Park Roxas Blvd, Barangay 76, Pasay City
Helpdesk Technician
Posted today
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Job Description
**Duration**:
Long Term
**Positions Available**:
2
**Details**:
Who We Are
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
**Details**:
What Will You Do
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
What Do You Need To Succeed
Bachelor's degree or vocational in IT-related courses is a plus.
Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
Excellent in oral and written English communication.
Excellent customer service skills.
Must consistently meet or exceed required performance criteria.
Able and willing to take several calls a day when necessary.
Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
Prior BPO experience in Technical Support is a plus.
Familiarity with ticketing system, a strong advantage.
Must be willing to work in different shifts.
Fresh graduates are encouraged to apply.
**Job Description**:
**Duration**:
Long Term
**Positions Available**:
2
**Details**:
Who We Are
IT Helpdesk Technician
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The IT Helpdesk Technician will be the first point of contact for technical support queries from the clients and internal users. The technician will troubleshoot, resolve, and document IT issues while maintaining high standards of customer service. This role will be crucial in ensuring smooth and efficient IT operations across the organization.
· Technical Support: Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in-person.
· Troubleshooting: Diagnose and resolve issues related to operating systems, applications, and network connectivity.
· Documentation: Accurately document all support requests, resolutions, and follow-ups in the ticketing system.
· Communication: Communicate effectively with users to understand their issues and provide clear, concise solutions.
· Follow-Up: Ensure all issues are resolved in a timely manner, following up with users as needed to confirm resolution.
· Escalation: Escalate complex issues to higher-level support when necessary, ensuring all relevant information is provided.
· Training & Development: Participate in ongoing training and seminars related to IT networks and support best practices.
· Performs other business-related functions and tasks as assigned or required from time to time
QUALIFICATIONS:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Relevant certifications (e.g., CompTIA A+, CCNA) are a plus
- At least 1 year of experience in IT support or a related field
- Open to fresh graduates with On-the-Job Training (OJT) experience in IT networks
- Basic understanding of networking concepts (LAN/WAN, TCP/IP)
- Familiarity with system integration operating process (Experience with troubleshooting hardware, software, and network issues
Job Type: Full-time
Pay: Php25, Php30,000.00 per month
Work Location: In person
Multilingual Helpdesk Technician
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Details:
Job Description
- Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Spanish.
- Provide restorative or maintenance actions to resolve end-user problems
- Able to resolve account specific technical, customer, end-user issues
- Responds to end-user problems based on standard procedures
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Job Requirements
Details:
- Bachelor's degree or vocational IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Required skill(s): Basic hardware, software, and networking knowledge
- Average written and spoken communication skills in one or more languages including but not limited to English and Spanish.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
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Multilingual Helpdesk Technician
Posted today
Job Viewed
Job Description
Job Responsibilities:
*Provide technical end-user support via telephone, email, or web chat.
*Provide restorative or maintenance actions to resolve end-user problems.
*Respond to end-user problems based on standard procedures.
*Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Multilingual Helpdesk Technician
Posted today
Job Viewed
Job Description
Details
Job Description
Job Responsibilities
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Additional Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Job Requirements
- High School - IT-related courses is a plus.
- Excellent in oral and written English communication and MUST speak/write and read Spanish fluently
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting. *Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
IT Helpdesk Technician
Posted today
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Job Description
Powering IT Support for a Global Tomorrow
Be the frontline of tech solutions and help users thrive in a connected world. Here's your chance to grow a global career in the IT industry while staying close to home. With international opportunity, you'll make your mark in technical support, help businesses thrive, and create a lasting impact-all without leaving the Philippines. Step into a role that goes beyond boundaries and empowers your growth.
Job Description
As an IT Helpdesk Technician, you will serve as the first point of contact for technical issues, troubleshoot remotely, and ensure users receive timely and effective solutions. You'll escalate complex cases, log resolutions, and suggest improvements to deliver world-class IT support.
Job Overview
Employment type: Full-time
Shift: Night Shift
Work setup: Permanent Work-From-Home (Onsite in Makati for the first 30 days)
Exciting Perks Await
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Permanent WFH arrangement (onsite for the first 30 days)
- Prime office location in Makati City (Easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- 1 to 3 years of experience in IT support, help desk technician or other customer support role
- Excellent communication skills
- Customer-oriented and cool-tempered
- Ability to diagnose and resolve basic technical issues
- Good understanding of computer systems, mobile devices, and tech products
- Tech savvy with working knowledge of office automation products, databases, and remote control
Technical Skills & Proficiencies
- Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
- Windows Server 2008, 2012, 2016, and 2019
- Cloud Solutions (Azure, AWS)
- Active Directory
- Desktop support and user support
- Windows Client Operating Systems (Windows 7, 10)
- PSA or RMM experience
Certifications (Highly Regarded)
- MCSA, MCP, CCNA, Security+, VCP (recent certification or recertification)
Tier 1 Skills
- Windows Server 2008, 2012, 2016, and 2019
- Active Directory
- Desktop and user support
- Windows Client Operating Systems (Windows 7, 10)
- PSA or RMM experience
- Certifications: A+ and Network+
Your Daily Tasks
- Serve as the first point of contact for customers seeking technical assistance via phone or email
- Perform remote troubleshooting using diagnostic techniques and questions
- Determine the best solution based on the issue and customer details
- Walk customers through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events, problems, and resolutions in logs
- Follow up and update customer status and information
- Pass on feedback or suggestions from customers to the appropriate team
- Identify and suggest improvements to IT procedures
About the Client
Delivering Reliable IT Solutions Across Borders
Our client is a trusted IT services provider delivering secure, efficient, and user-focused technology solutions to businesses worldwide. They specialize in technical support, infrastructure management, and cloud services designed to empower organizations with reliable systems and seamless operations. By joining their team, you'll be part of a company dedicated to innovation, customer satisfaction, and global excellence.
Welcome to Emapta Philippines
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra