1,579 Client Relations Manager jobs in the Philippines

Client Relations Manager - Teams

Magic, Inc.

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Job Description

**About Magic**

Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.

TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you’ll only interact with the best, and most reliable remote workers, every time.

**Background**

Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.

**Why does this role exist**

The Client Relations Manager - Teams will report directly to the Senior Operations Manager, and is expected to generate sales among VIP client accounts by upselling and cross-selling. You will act as the point of contact for Magic VIP clients. You will facilitate kick-off calls and work on developing and maintaining long-term relationships with clients. You will also collaborate with the VIP sales team to reach prospective and service multiple clients concurrently while meeting deadlines.

**What are your responsibilities**:

- Generate expansion from VIP client accounts: Do sales outreach and sales contact-list building. Including upselling and cross-selling. Identifies opportunities to grow business with existing clients. (25% of time)
- Build good relationships with clients: Communicate with clients regarding their needs and demands. Facilitate assistant interviews & onboarding calls, and work on developing and maintaining long-term relationships with clients. Work closely with the project manager and coordinators to ensure that service for all clients is consistent, and manage projects within client relationships, working to carry out client goals while meeting company goals. (50% of time)
- Record-keeping of client transactions: Make sure that all preferences/instructions are being taken note of and followed by the rest of the team. Forecasts and tracks client account metrics. Keep records of client transactions and make sure that all preferences/instructions are being taken note of and followed by the rest of the team. (25% of time)

**Requirements**:

- Generate expansion from VIP client accounts: Do sales outreach and sales contact-list building. Including upselling and cross-selling. Identifies opportunities to grow business with existing clients. (25% of time)
- Build good relationships with clients: Communicate with clients regarding their needs and demands. Facilitate assistant interviews & onboarding calls, and work on developing and maintaining long-term relationships with clients. Work closely with the project manager and coordinators to ensure that service for all clients is consistent, and manage projects within client relationships, working to carry out client goals while meeting company goals. (50% of time)
- Record-keeping of client transactions: Make sure that all preferences/instructions are being taken note of and followed by the rest of the team. Forecasts and tracks client account metrics. Keep records of client transactions and make sure that all preferences/instructions are being taken note of and followed by the rest of the team. (25% of time)

**Your superpowers are**
- Excellent negotiation and communication skills both in English both written and spoken.
- Proactive, resourceful and with high attention-to-detail.
- Strategic and results oriented.
- Client relationship oriented.
- You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
- You are hyper-organized.
- You are Proactive, see potential problems before they happen, and aren’t afraid to speak up/challenge the status quo.
- You are an over-communicator.
- You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.
- You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you’re perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.

**Benefits**
- Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
- Custom environment - Set up your noise level just the way you want it. And if you’re mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity a
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Process Delivery Specialist - Sales Order Management

IBM

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**Introduction**
Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client's strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client's core business processes. Uses judgment in choosing task-routine.

**Your Role and Responsibilities**
You will be responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. They interact with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims.

You should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers
- Provides resolutions to caller problems and issues including researching and exploring alternative solutions
- Creates promised solutions or after call work and escalates unresolved issues outside of his/her scope
- Accepts payment and initiates disbursement requests over the phone
- Manages documentation of all call information according to standard operating procedures
- Undertakes all compliance and regulatory training in line with company requirements
- Accountable in keeping up with process related learnings/training and meet performance standards set by the business
- Completes customer’s transactional requests as provided by caller.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation
- Demonstrates accuracy in processing changes to customer policies based on the information provided
- Actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part.

**Required Technical and Professional Expertise**
- 4 year-course graduate or undergraduate with not less than 12 months work experience in a contact center
In-depth knowledge of insurance products is a plus
- Excellent written and verbal communication and interpersonal skills.
- Strong customer focus and adaptability to different personality types
- Able to work in multi-shift environment, including holidays
- Able to multi-task, set priorities and manage time effectively
- Ability to understand and follow instructions, both written and verbal.
- Demonstrate initiative and responsibility for actions
- Work independently while maintaining an effective team member mentality
- Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no exceptions
- Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts.

**Preferred Technical and Professional Expertise**
At least a Vocational/ Associate Degree Holder, an undergraduate (Bachelor’s Degree) or K12 Graduate with not less than 12 months work experience in a contact center

**About Business Unit**

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of s
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Customer Service

Pampanga, Pampanga Global Support

Posted 3 days ago

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Job Description

An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
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Customer Service

Laguna, Laguna Anytime Cleaners Corp.

Posted 11 days ago

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Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
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Customer Service

National Capital Region, National Capital Region Peridou Inc.

Posted 28 days ago

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Job Description

Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner

Maintaining accurate records and documentation of all customer interactions

Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience

Collaborating with cross-functional teams to ensure seamless service delivery

Providing feedback and recommendations to management to drive continuous improvement

What we're looking for

Excellent communication and interpersonal skills, with a strong focus on customer service

Proven experience in a customer-facing role, preferably in the client & sales administration industry

Ability to multitask, priorities, and work effectively in a fast-paced environment

Strong problem-solving and critical thinking skills to address and resolve customer issues

Proficient in using relevant software and technology to support customer service activities

A team player with a positive attitude and a willingness to learn and grow

What we offer

At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:

Competitive salary and performance-based incentives

Opportunities for career development and professional growth

Flexible work arrangements and a positive work-life balance

A collaborative and supportive team environment
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Customer Service

Fujitsu

Posted today

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Job Description

**Position**: CSR/TSR

**Work Location**: Sparks, Cubao

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap

**Earn up to 27k salary!**

**Salary**: Php15,000.00 - Php27,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Transportation service provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Language**:

- English (required)
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Customer Service

Fujitsu

Posted today

Job Viewed

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Job Description

**Position**: CSR/TSR

**Work Location**: Bridgetowne, Pasig City

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap

**Earn up to 27k salary plus 10k-24k signing bonus!**

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Paid training
- Transportation service provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

**Language**:

- English (required)
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Customer Service

Manila, Metropolitan Manila BPO Career Center

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Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay
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Customer Service Representative

Tarlac, Tarlac Neksjob Philippines

Posted 1 day ago

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Job Description

Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:

At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
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Customer Service Representative

Pampanga, Pampanga Neksjob Philippines

Posted 1 day ago

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Job Description

Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:

At least HS/SHS graduate
with or w/ out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.
 

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