24 Client Relations Manager jobs in the Philippines

Customer Retention Manager

General Trias, Cavite Seller's Hub

Posted today

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Job Description

About the Role:
br>We’re looking for a Customer Retention Manager to lead and innovate our customer engagement and retention strategies in the e-commerce space. This role is perfect for someone who’s a seasoned leader, analytical, and passionate about driving repeat purchases through personalized and tech-enabled customer experiences.
Key Responsibilities:

Design, implement, and optimize customer retention programs with a focus on recurring purchase behavior.
Lead and coach a team to execute retention strategies and hit performance metrics.
Use and explore automation tools/systems to scale retention efforts.
Generate, analyze, and present sales and financial reports.
Improve the post-purchase experience to foster loyalty and satisfaction.
Track customer behavior, analyze insights, and make data-backed recommendations to improve retention rates.

Qualifications:

-Proven Sales Experience – preferably with a certificate or record of hitting sales quotas. < r>-Strong Background in B2C Customer Retention – with recurring/re-occurring purchases from a customer base. < r>-Leadership Experience – minimum of 3 years in a supervisory or managerial capacity. < r>-Reporting Skills – able to create and interpret both sales and financial reports. < r>-Tech-Savvy – capable of learning and applying automation tools; computer literate. < r>-Familiarity with automation and retention platforms/tools.
-Nice to Have (but not required):
-Hands-on experience with automation tools for task efficiency.
-Experience working with CRM integrations and digital retention tools

Location: 4th Floor, The Zhang Place, Brgy. Manggahan, General Trias City, Cavite

Seller’s Hub, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Customer Retention Specialist

National Capital Region, National Capital Region Caldwell Communications

Posted 14 days ago

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Job Description

WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
br>
We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care.

List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>
Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!

APPLY NOW!
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Insurance Customer Retention Specialist

Baclaran, National Capital Region Telesys

Posted 3 days ago

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Job Description

Nature of Transaction: Voice
Education: High School Graduate (Old curriculum) / ALS Graduate/Sr High School Graduate br>Experience: 1 yr international voice BPO
Work Set-Up: Onsite
Shift Schedule: Night
PHP 18,000 - PHP 27,000
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Sales & Retention Customer Service

National Capital Region, National Capital Region J-K Network Services

Posted 16 days ago

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Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Sales & Retention (Basic Salary + Allowances)
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
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Customer Service Sales & Retention (Basic Salary + Allowances)

Taguig, National Capital Region J-K Network Services

Posted 20 days ago

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Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT company not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Representative - Sales
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
This advertiser has chosen not to accept applicants from your region.

Customer Service Sales & Retention (Basic Salary + Allowances)

Taguig, National Capital Region J-K Network Services

Posted 20 days ago

Job Viewed

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Job Description

Client Profile: This company was founded in 1976. One of the fastest growing IT company not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
br>Position: Customer Service Representative - Sales
Company Industry: BPO Company
Location: McKinley, Taguig City
Salary Offer: Php23,000-Php30,000
Work Schedule: Graveyard Schedule
Work Set Up: Work Onsite

Benefits :
Government Mandated Benefits
Dental Allowance
Miscellaneous allowance
Medical Allowance
Provident Fund
Business Casual
Insurances

Job Requirements:
College Degree
At least 6 months to 1 year BPO experience handling sales and retention
Willing to work on a Graveyard Shift
Amenable to work onsite in McKinley, Taguig
Can start as soon as possible

Job Responsibilities:
Support client retention and contract renewals in line with corporate goals.
Determine and satisfy client needs, conduct consultative, value-driven sales and account management conversations.
Act as the main point of contact for internal sales teams and customers
Handle billing concerns and account-related questions
Guarantee a seamless and satisfying consumer experience
Keep up-to-date data in CRM systems and accurately record all customer interactions
Work together with internal support teams to handle reporting, escalations, and ongoing process enhancements
Plan and oversee follow-up correspondence to facilitate deal closings and continuous relationship maintenance

Recruitment Process: (Online Interview)
Initial Interview
Second Interview
Final Interview
Job Offer
This advertiser has chosen not to accept applicants from your region.

Customer Relationship Specialist

National Capital Region, National Capital Region Anyone Can Cook Inc

Posted 9 days ago

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Job Description

We are looking for leaders who desire to make customers happy through genuine and caring customer service. Someone who can build and maintain supportive relationships with retail and institutional customers by listening, assessing, understanding, applying, and enhancing what we can offer.
br>Responsibilities include the following and may contribute to other aspects of work:
• Directly interacts with customers in the stores and through the phone to answer their inquiries, and assist them with their requests < r> • Coordinates with cross-functional teams to place and fulfill customers' orders < r> • Proactively builds and maintains relationships with retail and institutional customers < r> • Addresses customer concerns in a personal but professional manner while keeping the company's best interest in mind < r> • Creates a venue for feedback and support through client meetings and site visits < r> • Creatively devises effective salesmanship strategies to boost sales performance < r> • Communicates with ease to a socially diverse community to provide genuine and caring service to all customers < r> • Turns relevant and effective projects into operations that help enhance our service to the customers < r>
Qualifications:
• Preferably graduates from 2011 to 2020 of courses related to Business, Accountancy, Economics, Communication, Entrepreneurship, Hotel & Restaurant Management, and Psychology are likely candidates < r> • Must be a trustworthy leader with strong commitment to organization, accuracy, and meeting deadlines < r> • A critical thinker and proactive problem solver, who cares about people and has passion for excellence < r> • Can relate well with different kinds of people, and take on work with high integrity and a positive outlook
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Amazon Account Management

Cebu, Cebu DRM Inc.

Posted 5 days ago

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Job Description

JOB TYPE: Full-time
WORK LOCATION: Cebu br>WORK SCHEDULE: Night shift

JOB DESCRIPTION:
We are looking for a results-driven professional who is passionate about navigating the intricacies of Amazon Seller
Central and maximizing market performance. The ideal candidate must utilize your expertise in Amazon’s < r>ecosystem and marketplace dynamics to optimize product listings, drive sales, and maximize profitability.

QUALIFICATIONS:
● Oversee and manage accounts for multiple regional marketplaces. < r>● Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on < r>Amazon platforms.
● Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies, to ensure < r>smooth operations and resolve issues promptly.
● Analyze and interpret data to drive informed decisions and achieve sales targets across all Amazon < r>marketplaces.
● Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive < r>positioning in the online marketplace.
● Utilize Amazon-specific tools and software for efficient account management and to enhance operational < r>effectiveness.
● Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives. < r>● Conduct regular performance analysis, derive insights, and make recommendations for continuous < r>improvement.
● Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image < r>and customer satisfaction.
● Implement strong inventory management practices to ensure adequate stock levels and minimize < r>fulfillment issues.
● Drive promotional and advertising strategies to increase product awareness, traffic, and sales on the < r>Amazon platform.
● Stay informed about industry trends and the competitive landscape to identify new growth opportunities < r>and potential areas of improvement.

ESSENTIAL REQUIREMENTS:
● Bachelor’s degree in business administration, management, or a related field.
● In-depth knowledge of Amazon-specific tools and software for account management and optimization. < r>● Strong analytical skills with the ability to interpret data and derive actionable insights. < r>● Excellent communication and relationship management skills < r>● Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon < r>ecosystem.
● Leadership potential with the ability to collaborate with cross-functional teams.
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Amazon Account Management

Cebu, Cebu Dempsey Resource Management Inc.

Posted 9 days ago

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Job Description

We are looking for a results-driven professional who is passionate about navigating the intricacies of Amazon Seller Central and maximizing market performance. The ideal candidate must utilize your expertise in Amazon’s ecosystem and marketplace dynamics to optimize product listings, drive sales, and maximize profitability.
br>QUALIFICATIONS:
● Oversee and manage accounts for multiple regional marketplaces. < r>●Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on Amazon platforms. < r>● Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies, to ensure smooth operations and resolve issues promptly. < r>● Analyze and interpret data to drive informed decisions and achieve sales targets across all Amazon marketplaces. < r>● Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive positioning in the online marketplace. < r>● Utilize Amazon-specific tools and software for efficient account management and to enhance operational effectiveness. < r>● Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives. < r>● Conduct regular performance analysis, derive insights, and make recommendations for continuous improvement. < r>● Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image and customer satisfaction. < r>● Implement strong inventory management practices to ensure adequate stock levels and minimize fulfillment issues. < r>● Drive promotional and advertising strategies to increase product awareness, traffic, and sales on the < r>Amazon platform.
● Stay informed about industry trends and the competitive landscape to identify new growth opportunities and potential areas of improvement. < r>
ESSENTIAL REQUIREMENTS:
● Bachelor’s degree in business administration, management, or a related field.
● In-depth knowledge of Amazon-specific tools and software for account management and optimization. < r>● Strong analytical skills with the ability to interpret data and derive actionable insights. < r>● Excellent communication and relationship management skills < r>● Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon ecosystem. < r>● Leadership potential with the ability to collaborate with cross-functional teams
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Amazon Account Management

Cebu, Cebu Dempsey Resource Management Inc.

Posted 15 days ago

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Job Description

Employment Type: Full-Time
Schedule: Night Shift br># of Available positions: 1
Cebu Site: Full Onsite

JOB DESCRIPTION:
We are looking for a results-driven professional who is passionate about navigating the intricacies of Amazon Seller Central and maximizing market performance. The ideal candidate must utilize your expertise in Amazon’s ecosystem and marketplace dynamics to optimize product listings, drive sales, and maximize profitability. < r>
QUALIFICATIONS:
● Oversee and manage accounts for multiple regional marketplaces. < r>● Develop and implement strategies to optimize product listings, enhance visibility, and drive sales on Amazon platforms. < r>● Coordinate and collaborate with external partners, such as Amazon Seller Support and agencies, to ensure smooth operations and resolve issues promptly. < r>● Analyze and interpret data to drive informed decisions and achieve sales targets across all Amazon marketplaces. < r>● Stay up-to-date with Amazon policies, trends, and best practices to ensure compliance and competitive positioning in the online marketplace. < r>● Utilize Amazon-specific tools and software for efficient account management and to enhance operational effectiveness. < r>● Collaborate with cross-functional teams to align Amazon strategies with company goals and initiatives. < r>● Conduct regular performance analysis, derive insights, and make recommendations for continuous improvement. < r>● Monitor and address customer feedback, product reviews, and ratings to maintain a positive brand image and customer satisfaction. < r>● Implement strong inventory management practices to ensure adequate stock levels and minimize fulfillment issues. < r>● Drive promotional and advertising strategies to increase product awareness, traffic, and sales on the Amazon platform. < r>● Stay informed about industry trends and the competitive landscape to identify new growth opportunities and potential areas of improvement. < r>
ESSENTIAL REQUIREMENTS:
● Bachelor’s degree in business administration, management, or a related field.
● In-depth knowledge of Amazon-specific tools and software for account management and optimization. < r>● Strong analytical skills with the ability to interpret data and derive actionable insights. < r>● Excellent communication and relationship management skills < r>● Solid understanding of eCommerce trends, algorithms, and best practices, particularly within the Amazon ecosystem. < r>● Leadership potential with the ability to collaborate with cross-functional teams. < r>
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
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