259 Customer Service Manager jobs in the Philippines
Customer Service Manager
Wells Fargo
Posted 27 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298378
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298378
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Manager
Wells Fargo
Posted 27 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298381
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298381
This advertiser has chosen not to accept applicants from your region.
1
Logistics & Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 9 days ago
Job Viewed
Job Description
OVERVIEW
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
2
Logistics and Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, Onsite
JOB DESCRIPTION:
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.
QUALIFICATIONS:
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
LOCATION: Paranaque br>SETUP: Day shift, Onsite
JOB DESCRIPTION:
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.
QUALIFICATIONS:
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
3
Logistics and Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 6 days ago
Job Viewed
Job Description
LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
This advertiser has chosen not to accept applicants from your region.
4
Customer Relations Service Manager
National Capital Region, National Capital Region
WalterMart Shopping Center
Posted 26 days ago
Job Viewed
Job Description
Multi-Mall Security Oversight
-Provide strategic guidance and operational support to the security teams across all 25 mall branches, ensuring adherence to established security policies, procedures, and best practices. br>
Guard Force Management (Oversight)
-Oversee the performance, training, and deployment of the 209 guard force personnel across all malls, working closely with on-site security managers and HR to ensure adequate staffing levels and competency.
ERT Quick Response Leadership
-Act as the central point of contact and leader for the quick response to all Emergency Response Team (ERT) related issues across all malls. This includes developing protocols, coordinating resources, and ensuring timely and effective intervention.
Incident Management (Multi-Mall Coordination
-Monitor and support the management of security incidents across all malls, providing guidance and resources as needed.
Critical Incident Management & Escalation
-For critical incidents, take a central role in coordinating the initial response, escalating to the CRS Head and relevant Head Office department heads, and providing ongoing support to the affected mall to facilitate rapid resumption of operations.
Policy & SOP Review & Development
-Lead the review, update, and development of standardized security policies, Standard Operating Procedures (SOPs), and emergency response protocols across all mall branches.
Cost Management (Central Oversight
-Develop and manage the security budget for all 25 malls, ensuring cost-effective resource allocation and adherence to budgetary guidelines.
Security Agency Management
-Oversee the performance and contracts of security agencies providing guard force services, ensuring compliance with service level agreements and identifying opportunities for optimization.
Training & Development (Central Oversight
-Oversee the development and delivery of consistent security and ERT training programs for all security personnel and relevant staff from other departments across all malls.
SME (Subject Matter Expert) for Security Operations
-Act as the central point of expertise for all security-related matters, providing guidance and support to mall security teams and other departments.
Communication & Liaison
-Serve as a key communication point between Head Office and the security teams at each mall, as well as with relevant external agencies on multi-mall security matters.
Technology & Resource Management (Central Support
-Evaluate and recommend security technologies and resources that can be implemented across multiple malls to enhance efficiency and effectiveness.
-Provide strategic guidance and operational support to the security teams across all 25 mall branches, ensuring adherence to established security policies, procedures, and best practices. br>
Guard Force Management (Oversight)
-Oversee the performance, training, and deployment of the 209 guard force personnel across all malls, working closely with on-site security managers and HR to ensure adequate staffing levels and competency.
ERT Quick Response Leadership
-Act as the central point of contact and leader for the quick response to all Emergency Response Team (ERT) related issues across all malls. This includes developing protocols, coordinating resources, and ensuring timely and effective intervention.
Incident Management (Multi-Mall Coordination
-Monitor and support the management of security incidents across all malls, providing guidance and resources as needed.
Critical Incident Management & Escalation
-For critical incidents, take a central role in coordinating the initial response, escalating to the CRS Head and relevant Head Office department heads, and providing ongoing support to the affected mall to facilitate rapid resumption of operations.
Policy & SOP Review & Development
-Lead the review, update, and development of standardized security policies, Standard Operating Procedures (SOPs), and emergency response protocols across all mall branches.
Cost Management (Central Oversight
-Develop and manage the security budget for all 25 malls, ensuring cost-effective resource allocation and adherence to budgetary guidelines.
Security Agency Management
-Oversee the performance and contracts of security agencies providing guard force services, ensuring compliance with service level agreements and identifying opportunities for optimization.
Training & Development (Central Oversight
-Oversee the development and delivery of consistent security and ERT training programs for all security personnel and relevant staff from other departments across all malls.
SME (Subject Matter Expert) for Security Operations
-Act as the central point of expertise for all security-related matters, providing guidance and support to mall security teams and other departments.
Communication & Liaison
-Serve as a key communication point between Head Office and the security teams at each mall, as well as with relevant external agencies on multi-mall security matters.
Technology & Resource Management (Central Support
-Evaluate and recommend security technologies and resources that can be implemented across multiple malls to enhance efficiency and effectiveness.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Associate Manager
Wells Fargo
Posted 4 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Associate Manager for Investment Contact Center (Client Services).
**In this role, you will:**
+ Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
+ Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
+ Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
+ Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 1+ years of leadership experience
**Job Expectations:**
+ Amenable to observe a night shift schedule, and an onsite work set-up (Five NEO, Taguig)
**Posting End Date:**
18 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-460631
Wells Fargo is seeking a Customer Service Associate Manager for Investment Contact Center (Client Services).
**In this role, you will:**
+ Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
+ Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
+ Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
+ Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 1+ years of leadership experience
**Job Expectations:**
+ Amenable to observe a night shift schedule, and an onsite work set-up (Five NEO, Taguig)
**Posting End Date:**
18 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-460631
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Senior Manager
Wells Fargo
Posted 12 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Senior Manager (Wholesale Operations - Client Services).
**In this role, you will:**
+ Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
+ Engage and influence key stakeholders and business partners associated with customer service
+ Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
+ Ensure quality and efficiency as well as compliance with government regulations and company policies
+ Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
+ Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
+ Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
+ Interact directly with multiple teams across various sites and external customers
+ Manage allocation of people and financial resources for customer service
+ Develop and guide a culture of talent development to meet business objectives and strategy
**Required Qualifications:**
+ 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 3+ years of management or leadership experience
**Posting End Date:**
17 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-468506
Wells Fargo is seeking a Customer Service Senior Manager (Wholesale Operations - Client Services).
**In this role, you will:**
+ Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
+ Engage and influence key stakeholders and business partners associated with customer service
+ Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
+ Ensure quality and efficiency as well as compliance with government regulations and company policies
+ Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
+ Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
+ Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
+ Interact directly with multiple teams across various sites and external customers
+ Manage allocation of people and financial resources for customer service
+ Develop and guide a culture of talent development to meet business objectives and strategy
**Required Qualifications:**
+ 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 3+ years of management or leadership experience
**Posting End Date:**
17 Jul 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-468506
This advertiser has chosen not to accept applicants from your region.
7
Operations Manager (Customer Service & Logistics)
Muntinlupa, National Capital Region
WHR Global Consulting
Posted 1 day ago
Job Viewed
Job Description
This role will oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. It is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.
br>KEY ROLES
• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
QUALIFICATIONS:
• Must be energetic, innovative, and a good communicator (English). < r>• Must have experience in customer service management and after sales management, and leading a small team < r>• Must have experience in business operations management such as HR, Finance & Accounting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
br>KEY ROLES
• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
QUALIFICATIONS:
• Must be energetic, innovative, and a good communicator (English). < r>• Must have experience in customer service management and after sales management, and leading a small team < r>• Must have experience in business operations management such as HR, Finance & Accounting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
8
Operations Manager Customer Service (BPO)
Rippedboxstation
Posted 11 days ago
Job Viewed
Job Description
Position: Operations Manager Customer Service (BPO)
Number of hours: 40 Hrs/week
Schedule: TBD
Job Summary:
We are seeking an experienced Operations Manager to lead and oversee our customer service operations in a fast-paced BPO environment. The ideal candidate will be responsible for managing daily operations, ensuring service quality, optimizing efficiency, and driving team performance to meet business and client objectives.
Key Responsibilities:
- Oversee the daily operations of customer service teams, ensuring efficiency and high-quality service delivery.
- Develop and implement strategies to improve overall operational performance and achieve KPIs such as CSAT, SLA, AHT, and FCR.
- Monitor and analyze key performance metrics, identifying areas for improvement.
- Lead, mentor, and support team leaders and supervisors to drive engagement and performance excellence.
- Ensure compliance with company policies, client requirements, and industry regulations.
- Drive continuous improvement initiatives to enhance processes, reduce costs, and increase productivity.
- Collaborate with clients to understand their needs, address concerns, and ensure service expectations are met.
- Work closely with quality assurance and training teams to enhance agent performance and customer satisfaction.
- Manage workforce planning, staffing, and scheduling to align with business needs.
- Prepare and present reports on operational performance, trends, and recommendations to senior management.
- Foster a positive work culture that promotes teamwork, accountability, and professional development.
Qualifications:
- Minimum 5 years of experience in an operations management role within a customer service BPO setting.
- Must have experience handling a large team working remotely.
- Experience in solar energy is preferred.
- Residency in Bulacan, Philippines is a plus.
- Strong knowledge of customer service best practices, call center operations, and performance metrics.
- Proven leadership and team management skills with a results-driven approach.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience in client management and stakeholder engagement.
- Proficiency in CRM systems, workforce management tools, and reporting platforms.
- Ability to work in a dynamic, fast-paced environment with shifting priorities.
- Bachelor's degree in Business, Management, or a related field is preferred.
Preferred Skills:
- Experience managing international customer support teams.
- Familiarity with omnichannel support (phone, chat, email, social media).
- Knowledge of process improvement methodologies such as Six Sigma or Lean.
- Ability to drive innovation and leverage technology to enhance operations.
This advertiser has chosen not to accept applicants from your region.
9