6,331 Customer Service Manager jobs in the Philippines

Company Description

Mimi Beds is a proudly Canadian brand that specializes in creating Montessori beds and furniture for kids. Our mission is to provide children with a safe, comfortable, and inspiring sleep environment that fosters independence and growth. We ensure meticulous craftsmanship and a commitment to quality in our beds, blending functionality, aesthetics, and Montessori education principles. Our goal is to make bedtime a joyful experience for both children and parents, igniting a sense of wonder and exploration.

Job Description

This is a full-time remote role for a Customer Service Manager. The candidate will be responsible for assisting customers with inquiries and issues, ensuring high customer satisfaction, providing technical support, and utilizing analytical skills to resolve problems efficiently.

Customer Support

• Respond promptly and professionally to inquiries via email, chat, and phone using
  Zendesk
• Troubleshoot order issues, delivery delays, and product concerns with empathy and efficiency
• Maintain and improve our current customer service processes such as: help center, zendesk marcos, FAQs etc.
• Ensure customer interactions are aligned with our brand voice and values
• Follow up on support tickets and escalate when necessary

Logistics & Order Coordination

• Process and track orders through
  Shopify
  , working closely with our 3PL partners
• Monitor and manage order status, shipping updates, and returns
• Communicate with carriers to resolve delivery issues and track freight shipments
• Ensure logistics workflows are smooth, cost-efficient, and customer-friendly

Project & Operations Support

• Support internal projects such as new product rollouts or sales event planning
• Track key project deliverables using tools like
  ClickUp.
• Coordinate with vendors, partners, and internal team members
• Help maintain SOPs and operational documentation

Required Qualifications

• 3+ years of experience in a customer support or logistics role, preferably in eCommerce
• Strong hands-on experience with
  Zendesk
  (ticketing system, automations, macros, reporting)
• Advanced user of
  Shopify
  , with experience managing orders, customer profiles, and fulfillment workflows
• Exceptional communication skills in English (written and verbal)
• Highly organized with strong attention to detail and time management
• Ability to work independently and manage multiple tasks with tight deadlines
• Experience using project management tools like
  ClickUp
  , Asana, or similar
• This is remote based role but must be available in North American time zone

About Stackt

At Stackt, we're redefining the Moving & Storage industry with cutting-edge technology and customer-first solutions. Since our launch in 2021, we've leveraged smart IT solutions like our Stackt Calculator to provide transparent pricing, accurate estimates, and seamless experiences for our customers. With over £1 million in funding, we continue to innovate and push boundaries. Now, we're looking for a Customer Service Manager who can help us deliver excellence at every touchpoint.

Why Join Us?

Tech-Driven Approach:

Leverage our industry-leading Stackt Calculator for seamless and efficient customer interactions.

Customer-Centric Culture:

Be part of a team that prioritizes exceptional service and innovation

Massive Growth Potential:

Be part of a company that's scaling fast, with strong financial backing.

Innovative & Collaborative Culture:

Work with a team with core values,

Be Human, Be Simple, Be Curious, Be Techie, Be Revolutionary, Be a Great Alliance.

Key Skills & Competencies

Exceptional Communication:

Strong verbal and written skills, active listening, and an empathetic approach.

Problem-Solving & Conflict Resolution:

Ability to handle customer concerns efficiently and professionally.

Navigates difficult customer interactions with professionalism and composure

Technical Proficiency:

Experience with CRM tools and the ability to learn.

Adaptability:

Thrives in a fast-paced start-up environment, adjusting to evolving processes and technology.

Customer-First Mindset:

Demonstrates patience, professionalism, and dedication to exceptional service.

Collaboration:

Works effectively with cross-functional teams including Operations, Sales, and Marketing.

Process Optimization

: Proactively identifies opportunities to enhance workflows and drive operational efficiency.

Main Responsibilities

Customer Complaint Resolution:

Address and resolve issues with efficiency and a customer-centric approach.

After-Sales Support:

Manage inquiries, updates, and urgent concerns, ensuring seamless post-service communication.

Operational Liaison:

Act as the bridge between Operations, Sales, and Clients to maintain service excellence.

Pre-Service Health Check Calls:

Contact clients before their scheduled moves to confirm details and proactively address potential concerns.

Post-Service Follow-Ups:

Conduct calls after job completion to gather feedback and request customer reviews.

Attention to Detail:

Accurately manage high volumes of information across multiple channels.

Payment Follow-Ups:

Ensure timely collection of outstanding payments, calculating charges with accuracy.

Process Compliance:

Adhere to company policies and ensure best practices in all customer interactions.

Training Requirements (Mandatory):

Ability to quickly adapt to new processes and continuously improve.

What we offer:

Competitive base salary + incentives based on KPI's

Ready to Make a Difference?

If you're passionate about customer service, innovation, and being part of a game-changing company, we'd love to hear from you. Join Stackt and help shape the future of the Moving & Storage industry

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a freight forwarding and logistics company in their search for a Customer Service Manager based in Roxas Boulevard.

Salary Range: Open

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Roxas Boulevard

Your Responsibilities:

Operational Management

• Handle the full shipping lifecycle, from providing pricing and schedules to confirming bookings and reserving slots.
• Monitor and update shipments, tracking cargo status, and updating clients on any changes to details like PO numbers, ship dates, weight, free time, pricing, GOH setup, etc.
• Ensure data accuracy by entering and updating shipment information in the system promptly and accurately for other departments.
• Minimize cancellations by following up on customer shipping plans to reduce cancellations and make the most of company space.

Team and Management Leadership

• Lead a team of 4-5 people and oversee their performance.
• Ensure efficiency, making sure team members are working accurately and efficiently.
• Conduct performance reviews, providing regular feedback and developing training programs for new and existing staff.
• Manage allocations, co-managing and reporting on allocation usage to senior management and global teams.

Customer and Client Support

• Provide outstanding service, addressing customer inquiries and providing timely solutions.
• Resolve issues, handling and resolving any escalations from clients to ensure satisfaction.
• Maintain relationships, building and maintaining strong relationships with key accounts to meet their needs.

Cross-functional Collaboration

• Support other departments, collaborating with other teams to ensure smooth and efficient operations.
• Complete additional tasks, performing other projects and tasks as assigned by directors or upper management.

What we're looking for:

• Bachelor's degree in foreign trade, international economics, maritime transport, or related fields.
• Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry.
• Expert in Cargowise, ERP or related platform in Logistics industry.
• Deeply knowledge in TP trade is advantage.
• Proficiency in English (listening, speaking, reading, and writing).
• Strong leadership and team management skills.
• Excellent at problem-solving, communication, negotiation & presentation skills
• Good at stakeholder management.
• High level of responsibility and ability to work under pressure.
• Service-minded, detail-oriented, hard-working, and positive thinking.

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Pay: From Php50,000.00 per month

Work Location: In person

Key Responsibilities

Oversee the day-to-day operations of the Program's Customer Service team.

Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.

Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.

Handle executive escalations and provide timely resolution for critical customer and stakeholder concerns.

Develop and implement process workflows, SOPs, and policies to streamline operations and improve service quality.

Collaborate with cross-functional teams (Operations, IT, Compliance, Logistics, etc.) to resolve systemic issues and improve customer experience.

Design and execute training initiatives to refresh and upskill CS knowledge, product understanding, and soft skills.

Define KPIs and develop balanced scorecards to measure individual, team, and departmental performance.

Leverage CRM tools (e.g., Redmine, Zoho, Zendesk) for case management, analytics, and customer engagement.

Conduct skip-level discussions to identify challenges, recognize achievements, and gather feedback for continuous improvement.

Champion a promote-from-within culture, focusing on employee growth, engagement, and career development.

Lead and participate in weekly, monthly, and quarterly business reviews, providing insights, performance analysis, and improvement plans.

Monitor and report on customer satisfaction metrics, NPS/CSAT trends, and feedback to drive actionable improvements.

Identify opportunities for automation and technology adoption to improve efficiency and reduce manual workload.

Foster a customer-first culture, ensuring all interactions reflect professionalism, empathy, and service excellence.

About the role

Honour Lane Logistics Philippines Inc. is seeking a talented Customer Service Manager to join our dynamic team in Intramuros, Manila City. The Customer Service Manager is responsible for leading and supervising the Customer Service team to ensure timely and accurate execution of booking-related processes, documentation flow, and compliance requirements. This role ensures operational excellence, customer satisfaction, and seamless coordination between internal departments and external partners.

Key Responsibilities

Team Oversight & System Workflow Management

• Supervise and guide CS staff in handling end-to-end booking processes, including CPA preparation, approval tracking, and system updates.
• Ensure timely communication with agents and carriers, and monitor compliance with internal timelines and carrier requirements.
• Review sales memos submitted by CS staff.
• Oversee FMC filing for US-bound shipments
• Assign approved bookings to the Documentation team using the system workflow.
• Oversee coordination with Operations for VAS (Value-Added Services) requirements when applicable.

Process Monitoring & Compliance

• Ensure CPA is prepared and sent to agents.
• Monitor agent approval of CPA and ensure S/R details are filled and CBC status updated in the system.
• Confirm booking information is accurately relayed to the Booking Department.
• Ensure S/O is obtained from the carrier within 2 days and sent to the shipper using SO2SHPR system function.
• Validate CY/SI cut-off dates and times in the system to ensure alignment with carrier records.
• Oversee staff and ensure consistent updates are sent to Shippers and Agents
• Perform Customer Service Ops lock for job closing

Leadership & Performance

• Provide coaching, training, and performance feedback to CS team members.
• Implement process improvements to enhance efficiency and customer satisfaction.
• Act as escalation point for complex customer issues or operational bottlenecks.
• Collaborate with cross-functional teams to ensure smooth handoffs and service delivery.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, Supply Chain, or related field.
• Minimum of 3-5 years of customer service experience in freight forwarding.
• Strong knowledge of international freight forwarding operations (air, sea, import, export)
• Familiarity with customs processes, shipping documentation, and trade compliance.
• Excellent communication, negotiation, and interpersonal skills.
• Leadership abilities with experience managing a team in a fast-paced environment.
• Problem-solving skills and ability to handle customer escalations effectively.
• Proficient in MS Office; experience with freight forwarding/ERP systems is an advantage.

Perks and Benefits:

o   HMO

o   Performance Bonus & other company bonuses upon the discretion of the management.

o   Vacation Leave/ Sick Leave

About us

Honour Lane Logistics Philippines Inc. is a leading provider of integrated logistics solutions in the Philippines. With a strong focus on customer service, we have built a reputation for delivering reliable and efficient services to our clients in the manufacturing, transport and logistics industry. Our values of integrity, innovation and teamwork guide us in our mission to be the trusted partner of choice for our customers.

Apply now to join our team and be a part of our exciting journey.

For decades, DTN has been the silent force behind some of the world's most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

J
ob Description:
The Customer Service Manager is a position within DTN's Global Customer Service team. The manager must be an independent, motivated individual with excellent problem-solving and people skills. You will be required to manage the day-to-day activity for a growing technical support team. This includes managing and coaching team members, assisting with problem-solving, and escalating issues. The manager will engage with internal and external customers to assist or drive change and issue resolution through meetings, phone calls, online chat, and e-mail. The manager will be responsible for annual performance reviews, addressing performance issues, and career pathing team members.

What you will be responsible for:

• Monitors day-to-day activity of team and individual team members.
• Works with Customer Service Management team to drive best practices across functional teams.
• Embraces and drives change into daily practice.
• Positive team player who motivates team and team members to achieve goals and stretch goals.
• Coordinates with management and other internal stakeholders to identify the appropriate resolution to validated problems in order to reduce or eliminate recurrence.
• Monitors progress of resolutions and announces availability.
• Collaborate with Development personnel, other Customer Support Representatives and Product Management to answer questions and resolve problems -- by telephone, in person or by e-mail.
• Provide reports to business stakeholders to show objective metrics on team activity and capacity.
• Work with Salesforce for case management and reporting.

What you will bring to the role:

• Proven experience managing a customer or technical support team, ideally within a multinational company.
• 5+ years of customer/technical support experience, including at least 2+ years in a management role.
• Strong leadership, organizational, and interpersonal skills, with hands-on experience in team coaching, QA, and mentoring.
• Familiarity with CRM systems (any platform; Salesforce/Zendesk a plus).
• Strong analytical and problem-solving skills, with the ability to make decisions under limited information.
• Bachelor's degree preferred; high school diploma or equivalent required.
• Flexible, culturally aware leader with excellent written and verbal communication skills.
• Resilient and proactive, able to adapt to shifting priorities, support a 24x7 operation, and work a mid-shift schedule.
• Nice-to-have: Knowledge of the weather industry and experience scaling support teams.

What you can expect from DTN:

• Competitive Salary
• Generous PTO
• Flexible work arrangements
• Healthcare coverage extended to three dependents on day one of employment
• Retirement plan
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2025), a testament to our global commitment to creating a positive workplace culture.
Compensation:
The targeted hiring base pay range for this position is between PHP 59,000 and PHP 83,000 monthly. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to prior work experience, training/education, transferable skills, business needs, internal equity, and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market-competitive variable pay and benefits.
About DTN:
DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value
clarity,
trust
, and
action
. We're a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
• Future-Forward: We see what's coming- and we're ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:
DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer.
We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan

Customer Service Manager

Qualifications:

• A graduate of Bachelor's degree in Business, Marketing, or related field.
• Proven experience in customer service management, preferably in property management, hotel management or related industry.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of CRM systems and customer service best practices.
• Ability to work under pressure while maintaining professionalism.
• Ability to manage and lead a multi-functional team.

Job responsibilities:

• Manage and oversee customer service operations, ensuring timely and professional handling of inquiries, requests, and concerns.
• Build and maintain strong client relationships to promote trust, satisfaction, and buyer retention.
• Develop, implement, and monitor customer service policies, standards, and best practices for consistent service quality.
• Lead, coach, and motivate the customer service team to deliver excellent service.
• Utilize CRM systems and other tools to improve communication, client tracking, and service delivery.
• Monitor key service metrics such as response time, resolution rate, and client satisfaction.
• Identify and implement process improvements to enhance efficiency and strengthen customer satisfaction.
• Prepare and present regular service performance reports to management, including recommendations.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan