363 Customer Service Manager jobs in the Philippines
Customer Service Manager
Wells Fargo
Posted 24 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298378
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298378
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Manager
Wells Fargo
Posted 24 days ago
Job Viewed
Job Description
**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298381
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-298381
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Manager
Subic, Zambales
Anglo Asia Commodities Corp.
Posted today
Job Viewed
Job Description
Excellent written and verbal communication skills in both English and Tagalog
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Manager
Subic, Zambales
Anglo Asia Commodities Corp.
Posted today
Job Viewed
Job Description
Excellent written and verbal communication skills in both English and Tagalog
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Manager
Subic, Zambales
Anglo Asia Commodities Corp.
Posted today
Job Viewed
Job Description
Excellent written and verbal communication skills in both English and Tagalog
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
- Good English grammar and composition
- Excellent customer service skills
- Patient & Understanding
- Able to read contracts
- Able to handle difficult/ challenging people
- Can do basic accounting
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Company Christmas gift
- Discounted lunch
- Free parking
- On-site parking
- Transportation service provided
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
4
Logistics & Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 16 days ago
Job Viewed
Job Description
OVERVIEW
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Must be energetic and innovative. < r>• Must have experience in customer service management and after sales management. < r>• Must have experience leading a small team < r>• Must have experience in business operations management such as HR, Finance & Acconting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Must have good English communication skills < r>• Must a strong leadership skills. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner. br>
KEY ROLES
• Develops and implements process to ensure smooth daily operation: < r>• Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines. < r>• Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints. < r>• Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures. < r>• Align departmental goals and objectives with the company’s overall strategy.
• Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff. < r>• Report regularly to management on progress against key business metrics. < r>• Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction. < r>• Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness. < r>
RESPONSIBILITIES
• Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards. < r>• Resolve escalations and address special customer requests by implementing effective solutions. < r>• Initiate and lead projects aimed at enhancing operational efficiency and effectiveness. < r>• Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning. < r>• Other duties as assigned to support business needs. < r>
EDUCATION, PROFESSIONAL QUALIFICATION, EXPERIENCE & SKILLS
• Must be energetic and innovative. < r>• Must have experience in customer service management and after sales management. < r>• Must have experience leading a small team < r>• Must have experience in business operations management such as HR, Finance & Acconting, Supply Management, People Management, Sales & Marketing, Customer Service, Vendor Management, Government Regulatory Compliance. < r>• Must have experience working with a multicultural work environment composed of locals and foreign stakeholders. < r>• Must have good English communication skills < r>• Must a strong leadership skills. < r>• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
5
Logistics and Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted today
Job Viewed
Job Description
LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, Onsite
JOB DESCRIPTION:
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.
QUALIFICATIONS:
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
LOCATION: Paranaque br>SETUP: Day shift, Onsite
JOB DESCRIPTION:
The primary focus of this role is to oversee the entire Operations Team, including Customer Service and Warehouse, ensuring that team KPIs are consistently met. The role is responsible for managing day-to-day operations, ensuring that all tasks are completed to the expected level of quality. Additionally, it involves handling escalations from the teams, providing guidance, and resolving issues in a timely and effective manner.
QUALIFICATIONS:
• Bachelor’s degree in business administration or equivalent combination of education with at least 5 years of relevant working experience.
• In-depth knowledge of business processes and organizational functions. < r>• Excellent communication and decision-making skills with the ability to engage effectively at all levels. < r>• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook) and adept at learning new business systems and software platforms as needed.
This advertiser has chosen not to accept applicants from your region.
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6
Logistics and Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
This advertiser has chosen not to accept applicants from your region.
7
Customer Relations Service Manager
National Capital Region, National Capital Region
WalterMart Shopping Center
Posted 23 days ago
Job Viewed
Job Description
Multi-Mall Security Oversight
-Provide strategic guidance and operational support to the security teams across all 25 mall branches, ensuring adherence to established security policies, procedures, and best practices. br>
Guard Force Management (Oversight)
-Oversee the performance, training, and deployment of the 209 guard force personnel across all malls, working closely with on-site security managers and HR to ensure adequate staffing levels and competency.
ERT Quick Response Leadership
-Act as the central point of contact and leader for the quick response to all Emergency Response Team (ERT) related issues across all malls. This includes developing protocols, coordinating resources, and ensuring timely and effective intervention.
Incident Management (Multi-Mall Coordination
-Monitor and support the management of security incidents across all malls, providing guidance and resources as needed.
Critical Incident Management & Escalation
-For critical incidents, take a central role in coordinating the initial response, escalating to the CRS Head and relevant Head Office department heads, and providing ongoing support to the affected mall to facilitate rapid resumption of operations.
Policy & SOP Review & Development
-Lead the review, update, and development of standardized security policies, Standard Operating Procedures (SOPs), and emergency response protocols across all mall branches.
Cost Management (Central Oversight
-Develop and manage the security budget for all 25 malls, ensuring cost-effective resource allocation and adherence to budgetary guidelines.
Security Agency Management
-Oversee the performance and contracts of security agencies providing guard force services, ensuring compliance with service level agreements and identifying opportunities for optimization.
Training & Development (Central Oversight
-Oversee the development and delivery of consistent security and ERT training programs for all security personnel and relevant staff from other departments across all malls.
SME (Subject Matter Expert) for Security Operations
-Act as the central point of expertise for all security-related matters, providing guidance and support to mall security teams and other departments.
Communication & Liaison
-Serve as a key communication point between Head Office and the security teams at each mall, as well as with relevant external agencies on multi-mall security matters.
Technology & Resource Management (Central Support
-Evaluate and recommend security technologies and resources that can be implemented across multiple malls to enhance efficiency and effectiveness.
-Provide strategic guidance and operational support to the security teams across all 25 mall branches, ensuring adherence to established security policies, procedures, and best practices. br>
Guard Force Management (Oversight)
-Oversee the performance, training, and deployment of the 209 guard force personnel across all malls, working closely with on-site security managers and HR to ensure adequate staffing levels and competency.
ERT Quick Response Leadership
-Act as the central point of contact and leader for the quick response to all Emergency Response Team (ERT) related issues across all malls. This includes developing protocols, coordinating resources, and ensuring timely and effective intervention.
Incident Management (Multi-Mall Coordination
-Monitor and support the management of security incidents across all malls, providing guidance and resources as needed.
Critical Incident Management & Escalation
-For critical incidents, take a central role in coordinating the initial response, escalating to the CRS Head and relevant Head Office department heads, and providing ongoing support to the affected mall to facilitate rapid resumption of operations.
Policy & SOP Review & Development
-Lead the review, update, and development of standardized security policies, Standard Operating Procedures (SOPs), and emergency response protocols across all mall branches.
Cost Management (Central Oversight
-Develop and manage the security budget for all 25 malls, ensuring cost-effective resource allocation and adherence to budgetary guidelines.
Security Agency Management
-Oversee the performance and contracts of security agencies providing guard force services, ensuring compliance with service level agreements and identifying opportunities for optimization.
Training & Development (Central Oversight
-Oversee the development and delivery of consistent security and ERT training programs for all security personnel and relevant staff from other departments across all malls.
SME (Subject Matter Expert) for Security Operations
-Act as the central point of expertise for all security-related matters, providing guidance and support to mall security teams and other departments.
Communication & Liaison
-Serve as a key communication point between Head Office and the security teams at each mall, as well as with relevant external agencies on multi-mall security matters.
Technology & Resource Management (Central Support
-Evaluate and recommend security technologies and resources that can be implemented across multiple malls to enhance efficiency and effectiveness.
This advertiser has chosen not to accept applicants from your region.
8
Manager, Service Delivery
TTEC
Posted 2 days ago
Job Viewed
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working onsite in Cebu Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Manager, Service Delivery_
**Location:** _PH-Central Visayas-Cebu City_
**Requisition ID:** _045I6_
What You'll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Senior Manager, Service Delivery. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You'll
· Improve the key success metrics associated with goals. These include:
o Customer Satisfaction Score
o Service Level Goals
o Quality Goals
· Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
· Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
What You Bring to the Role
· Minimum 1 year call center or equivalent work experience
· Continuously promote a performance-driven culture and always work towards reaching for amazing
· Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
· Consistently mentor and inspire others
· Customer focused mindset
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Manager, Service Delivery_
**Location:** _PH-Central Visayas-Cebu City_
**Requisition ID:** _045I6_
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