644 Customer Service Manager jobs in the Philippines

• Opportunity for Career Growth
• Growth and Learning Opportunities

About Our Client
This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.

Job Description

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints effectively and professionally.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with internal teams to resolve service issues and enhance processes.
• Train and mentor team members to develop their skills and performance.
• Ensure compliance with company policies and industry standards in customer service operations.
• Prepare and present reports on customer service performance to senior management.

The Successful Applicant
A Successful Customer Service Manager Should Have

• A strong background in managing customer service teams, ideally within the Transport & Distribution industry.
• Excellent communication and problem-solving skills to address customer needs effectively.
• Proven ability to analyze data and implement strategies for service improvement.
• Familiarity with customer service tools and technologies.
• A results-oriented mindset with the ability to motivate and lead a team.

What's on Offer

• Permanent position with opportunities for career growth in a reputable organization.
• Comprehensive training and professional development programs.
• Collaborative and supportive work environment.
• A chance to make a meaningful impact in the Transport & Distribution industry.

If you are passionate about delivering excellent customer service and ready to take on a leadership role, we encourage you to apply today.

Contact: Catherine Maulion
Quote job ref: JN

As a Customer Service Manager for our travel agency, you will lead and oversee the customer service operations to ensure excellent client support across all communication channels. You will be responsible for supervising customer service representatives, ensuring proper handling and timely resolution of client concerns, and maintaining high service standards. This role requires strong leadership, problem-solving, and coordination skills, as well as the ability to manage interdepartmental communication and resolve escalated issues.

Key Tasks and Responsibilities

Team Oversight & Communication:

• Supervise and guide the Customer Service team to ensure all client inquiries are acknowledged, endorsed, and resolved in a timely manner.
• Continuously monitor client messages from the meta-page, phone, and email, ensuring representatives properly endorse concerns to the correct department.
• Maintain smooth communication with internal departments (Reservations, Visa, Sales, Finance) to expedite client case resolution.
• Ensure representatives provide written summaries of client concerns and resolutions for accurate documentation.

Case Management & Follow-ups:

• Regularly review and track client cases, ensuring no inquiry or concern remains unresolved.
• Provide clients with status updates and ensure departments comply with turnaround times.
• Manage escalated client issues and complaints requiring higher-level intervention.

Refund-related Management:

• Handle sensitive refund-related cases in collaboration with the Customer Service Officer.
• Clearly explain refund procedures, including undertaking, quit-claim forms, and release processes, to clients when necessary.
• Schedule and facilitate meetings with clients to endorse forms and processes.
• Ensure proper documentation of refund cases and provide consistent updates to management.

Reporting & Documentation:

• Prepare and review daily and weekly summary reports of client concerns, endorsements, and resolutions.
• Provide management with insights and recommendations for improving customer service processes.

Qualifications

• Bachelor's Degree in Business Administration, Tourism, Hospitality Management, or a related field.
• At least 1-2 years of experience in customer service, with 1 year in a supervisory or managerial role, preferably in the travel or hospitality industry.
• Strong leadership and team management skills with the ability to coach and motivate staff.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to multitask, work under pressure, and handle escalated client issues effectively.
• Proficient in using customer service software, CRM systems, and Microsoft Office applications.
• High attention to detail, strong organizational skills, and commitment to customer satisfaction.

Job Type: Full-time

Pay: From Php1,000.00 per day

Benefits:

• Additional leave
• Company events
• Health insurance
• Paid training
• Pay raise

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Manager: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: In person

Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.

As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email, resolving queries, and ensuring a memorable experience.

Job Responsibilities:

• Serve as the first point of contact for Wealth Management clients.
• Provide exceptional customer service and product knowledge.
• Communicate with customers via phone and email to deliver high-quality responses.
• Collaborate with other departments to resolve client queries.
• Adapt communication style to meet customer needs.
• Identify and recommend improvements within the Customer Support function
• Handle challenging conversations, including complaints.

Required Qualifications, Capabilities, and Skills:

• Proficient in any of the languages both verbal and written – Mandarin, Japanese and Korean
• Excellent customer service skills in telephone and email etiquette
• Strong client focus and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• High level of technical skill in the field of expertise.
• Ability to exercise discretion and judgment.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Economics, Finance, or equivalent work experience.
• Experience in a customer service role, preferably in financial services.
• Excellent communication skills.
• Empathetic problem solver with a passion for learning.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

RCX Recruitment Inc. (Formerly Reeracoen Philippines, Inc.) is hiring a Full time Customer Service Manager role in Makati, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱40,000 - ₱55,000 per month

Customer Service Assistant Manager - Financing Ortigas

Salary: 40, ,000

Schedule: 8:30 AM - 5:30 PM, Mondays - Fridays

Required Experience:

Completed Bachelor's Degree in Business Administration, Management, or a related field.

Minimum of 5 years of experience in a customer service role and 1-2 years in a supervisory or

team lead role, preferably in the auto loan financing industry.

Experience handling complaint escalation, process improvement, and customer retention.

Proven leadership skills with experience in team management.

RESPONSIBILITIES

1. Complaint Handling

• Address and resolve complex customer complaints promptly and effectively, ensuring

customer satisfaction.

• Act as an escalation point for critical issues, collaborating with relevant teams to achieve

resolutions.

1. Team Supervision

• Lead and manage the Customer Service team, providing guidance, mentorship, and

performance feedback.

• Oversee staff schedules, productivity, and adherence to company policies.

1. Critical Decision-Making

• Make strategic decisions in challenging situations to maintain service quality and operational

stability.

• Ensure decisions align with the company's objectives and uphold customer satisfaction.

1. Performance Analysis

• Monitor and analyze key metrics and trends in customer service performance.

• Prepare and present reports with actionable insights to management.

1. Standard Operating Procedures

• Develop, implement, and update SOPs for the Customer Service department to maintain

consistency and efficiency.

• Ensure all processes are well-documented and communicated to staff.

1. Strategic Planning

• Identify and implement strategies to optimize workflow and enhance service delivery.

• Coordinate with other departments to streamline operations.

1. Customer Service Tracker Management

• Create, maintain, and monitor customer service trackers or inventories using a ticketing

system.

• Ensure accurate record-keeping and timely resolution of customer queries.

Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.

As a Customer Service Manager (Individual Contributor) in Wealth Management, you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email, resolving queries, and ensuring a memorable experience.

Job Responsibilities:

• Serve as the first point of contact for Wealth Management clients.
• Provide exceptional customer service and product knowledge.
• Communicate with customers via phone and email to deliver high-quality responses.
• Collaborate with other departments to resolve client queries.
• Adapt communication style to meet customer needs.
• Identify and recommend improvements within the Customer Support function
• Handle challenging conversations, including complaints.

Required Qualifications, Capabilities, and Skills:

• Proficient in any of the languages both verbal and written – Mandarin, Japanese and Korean
• Excellent customer service skills in telephone and email etiquette
• Strong client focus and interpersonal skills.
• Proactive mindset with a focus on continuous improvement.
• High level of technical skill in the field of expertise.
• Ability to exercise discretion and judgment.

Preferred Qualifications, Capabilities, and Skills:

• University degree in Economics, Finance, or equivalent work experience.
• Experience in a customer service role, preferably in financial services.
• Excellent communication skills.
• Empathetic problem solver with a passion for learning.

Additional Information:

• Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)

Job description:

As a Customer Service Manager for our travel agency, you will lead and oversee the customer service operations to ensure excellent client support across all communication channels. You will be responsible for supervising customer service representatives, ensuring proper handling and timely resolution of client concerns, and maintaining high service standards. This role requires strong leadership, problem-solving, and coordination skills, as well as the ability to manage interdepartmental communication and resolve escalated issues.

Key Tasks and Responsibilities

Team Oversight & Communication:

• Supervise and guide the Customer Service team to ensure all client inquiries are acknowledged, endorsed, and resolved in a timely manner.
• Continuously monitor client messages from the meta-page, phone, and email, ensuring representatives properly endorse concerns to the correct department.
• Maintain smooth communication with internal departments (Reservations, Visa, Sales, Finance) to expedite client case resolution.
• Ensure representatives provide written summaries of client concerns and resolutions for accurate documentation.

Case Management & Follow-ups:

• Regularly review and track client cases, ensuring no inquiry or concern remains unresolved.
• Provide clients with status updates and ensure departments comply with turnaround times.
• Manage escalated client issues and complaints requiring higher-level intervention.

Refund-related Management:

• Handle sensitive refund-related cases in collaboration with the Customer Service Officer.
• Clearly explain refund procedures, including undertaking, quit-claim forms, and release processes, to clients when necessary.
• Schedule and facilitate meetings with clients to endorse forms and processes.
• Ensure proper documentation of refund cases and provide consistent updates to management.

Reporting & Documentation:

• Prepare and review daily and weekly summary reports of client concerns, endorsements, and resolutions.
• Provide management with insights and recommendations for improving customer service processes.

Qualifications

• Bachelor's Degree in Business Administration, Tourism, Hospitality Management, or a related field.
• At least 1-2 years of experience in customer service, with 1 year in a supervisory or managerial role, preferably in the travel or hospitality industry.
• Strong leadership and team management skills with the ability to coach and motivate staff.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to multitask, work under pressure, and handle escalated client issues effectively.
• Proficient in using customer service software, CRM systems, and Microsoft Office applications.
• High attention to detail, strong organizational skills, and commitment to customer satisfaction.

• Develop and implement customer service policies and procedures.
• Monitor customer interactions and feedback for continuous improvement.
• Train and mentor staff to enhance skills and productivity.
• Manage escalated customer issues and resolve complaints effectively.
• Analyze performance metrics to drive service enhancements.

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). JuanHand has been recognized by the SEC as a Best Practice OLP. Wefund is committed to help the creditworthy yet underserved by offering tech enabled financial products that are pleasant to use, with fair interest rates and fast approval times. Wefund is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork.

Key Responsibilities

1. Team Management and Performance Improvement:
2. Oversee the daily management, task allocation, coaching, and motivation of the credit card customer service team (including but not limited to phone and online support).
3. Set clear team and individual performance goals (KPIs), such as service quality, call duration, resolution rate, and customer satisfaction, and continuously monitor and optimize performance.

4. Organize and implement training programs to enhance the team's expertise in credit card product knowledge, service skills, risk prevention, and cross-selling.

5. Service Quality and Customer Experience Monitoring:

6. Monitor interaction quality across various service channels (phone, email, online chat, etc.), conduct regular call reviews, case analyses, and provide feedback.
7. Perform in-depth analysis of customer feedback, complaint data, and satisfaction surveys (NPS/CSAT) to identify pain points, drive process improvements, and enhance the overall customer experience.

8. Establish and refine service quality standards and procedures to ensure consistency and professionalism in service delivery.

9. Operational Efficiency and Risk Control:

10. Manage on-site operations, optimize scheduling, ensure service level (SL) targets are met, and control costs effectively.
11. Handle escalated complex customer inquiries and complaints, ensuring timely and proper resolution of critical issues.
12. Strictly comply with local financial regulations and internal company policies to ensure zero errors in compliance, anti-fraud, and information security.

13. Identify and assess operational risks, and develop and implement effective risk control measures.

14. Business Collaboration and Strategic Support:

15. Collaborate closely with relevant departments (Product, Marketing, Risk Control, Operations, etc.) to convey the "voice of the customer," supporting new product development, process optimization, and marketing initiatives.
16. Drive precision marketing and cross-selling during service interactions to contribute to the achievement of credit card business targets.
17. Regularly prepare and submit team operational reports, performance analyses, and management recommendations.

Qualifications

• Bachelor's degree or higher, preferably in Finance, Economics, Management, Marketing, or related fields.
• 5+ years of customer service experience in the financial industry (preferably in banking or credit card centers), including at least 2 years in a team management role.
• In-depth knowledge of credit card products, business processes, and industry regulations; familiarity with various business scenarios such as credit, rewards, installment payments, repayment, and risk control.
• Strong data analysis skills, with proficiency in tools like Excel for data extraction, analysis, and visualization; data-driven decision-making ability.
• Excellent communication, coordination, and conflict resolution skills, with the ability to efficiently handle complex customer complaints and internal collaboration challenges.
• Strong customer service orientation and risk/compliance awareness.
• Demonstrated leadership, team-building, and coaching skills, with the ability to motivate and inspire team morale.

Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day- to-day priorities with long-term growth and development.

Responsibilities

• Customer Service Managers at Anko play on important role in managing the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh Presentation, Backfill) across the store, to maximize on-show availability and improve customer satisfaction.
• Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
• Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement.
• Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values ways of working and expected behaviors.
• Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment.
• Proficient in financial management, cost control, expense management and supporting overall store profitability.

Qualifications

• Proficient in business administration tools and technology to manage people, inventory and budgets
• Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making. Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
• Confident decision-maker who understands store operations and procedures.