85 Customer Service Manager jobs in the Philippines

**About this role:**
Wells Fargo is seeking a Customer Service Manager.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Proficient in Microsoft Office
**We Value Diversity**
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Req Number:** R-

**Job Summary**:
Responsible for planning, analyzing, implementingand directing Customer Service programs and initiatives and ensures effective and efficient operational activities and provides solutions that enhance the company’s quality of transactional customer experience

**General Responsibilities**:
1. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; prepares and completes action plans; implementing customer service standards; identifying customer trends and resolving problems.

2. Meets customer service financial objectives by forecasting requirements, preparing annual budget; scheduling expenditures, analyzing variances and initiating corrective actions.

3. Determines customer service requirements by maintaining contact withcustomers, visiting operational environments, conducting surveys, benchmarking best practices and analyzing information.

4. Improves customer service quality results by studying and evaluating processes, establishing and communicating service metrics, monitoring and analyzing results and implements changes.

5. Maximizes customer operational performance by providing helpdesk resources and technical advices, resolving problems, disseminating advisories, warning and new techniques for fast detection of problems and system errors.

6. Acts and decides on all concerns, issues and problems in transactional customer experience and recommends action and resolution for concerns, issues and problems beyond his scope of authority.

7. Defines work expectations and ensures workprogress of Customer Service staff by monitoring, controlling activities, evaluating performance, enforcing discipline when necessary, and initiating career enhancement activities / programs especially designed for the staff’s career development.
Graduate of Bachelor’s degree in Business Management, Business Administration, Sales, Marketing, Human Resources -Training and Development, Industrial Engineerand/or other related courses

At least five (5) years work experience preferably as a Customer Service and/orRelationship Manager

Proficient on MS Office

Highly people and service oriented

Has strong collaboration, communication and interpersonal skills

Business Understanding

Customer Engagement

Resolution process

**In this role, you will**:

- Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
- Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
- Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
- Interpret and develop standards and goals for customer service
- Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent

**Required Qualifications, International**:

- Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Leadership experience

**Desired Qualifications**:

- 7+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of leadership experience

**This is hybrid**
**Mostly nightshifts**

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Evening shift

Supplemental Pay:

- 13th month salary

**About this role:**
Wells Fargo is seeking a Customer Service Manager. This role is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
**In this role, you will:**
+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 2+ years of leadership experience
**Desired Qualifications:**
+ Bachelor's degree in business, finance, or related field; advanced degree is a plus
+ Minimum 5 years of proven leadership and people management experience in implementation or operational functions
+ Strong knowledge and hands-on experience with treasury, payments and liquidity products
+ Flexibility to work on mid shift and night shift schedules to support global clients and teams
+ Strong stakeholder management skills with the ability to partner effectively across business, technology, and operational teams
+ Proven track record in driving process improvements, automation, and efficiency initiatives
+ Excellent communication, problem-solving, and decision-making skills
**Posting End Date:**
29 Sep 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-

Job Description

Qualifications And Requirements

Prefer someone who has used Xplan, but not essential
data analyzing
financial background

**Job Description**:

My Virtual Mate is a registered Australian company that helps businesses with business process outsourcing. Our mission is to make a positive change in our partners’ business, which ultimately helps them gain more profits, and grow their business with truly talented staff.

Our client is an AU company that provides holistic health services that focuses on different aspects like NDIS / DVA, aged care, GP and medical services, rehabilitation and exercise, child and youth.

**Job Role**
- Answering calls, taking messages, and redirecting calls through 3CX
- Service Agreement generation
- Database and spreadsheet management
- Data entry
- Management of Karista referrals
- Report development
- Creation and maintenance of referral lists for services we don’t provide
- Research
- Booking translators
- Creation and management of client satisfaction surveys
- Waiting list maintenance and communication
- Building and maintaining relationships with SDA providers
- Other tasks as directed

**Requirements**:

- Experience with word-processing software and spreadsheets (e.g. MS Office)
- Knowledge of online calendars and scheduling (e.g. Outlook)
- Excellent time management skills
- Solid organizational skills
- Solid research skills
- Excellent relationship-building skills

**Work From Home Requirements**
- At least 10mbps internet connection
- Back up internet connection, postpaid or prepaid
- Laptop or Desktop with updated operating systems (at least core i5 or higher)
- Backup laptop or desktop (at least core i5 or higher)
- Headset with mic
- No background noise during work hours
- Willing to use Time Doctor during working hours
- Must not be currently employed full time

**Salary**: Php350.00 - Php380.00 per hour

Schedule:

- Day shift

Application Question(s):

- Do you have a Client Management experience?
- Do you have ALL the WFH requirements we need?

**Customer Service Associate Manager**
**In this role, you will**:

- Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
- Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
- Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
- Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
- Interact directly with external customers
- Manage allocation of people and financial resources for customer service
- Mentor and guide talent development of direct reports and assist in hiring talent

**Required Qualifications, International**:

- Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Leadership experience

**Desired Qualifications**:

- 5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of leadership experience

This is nightshift
Hybrid set up

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Night shift

Supplemental Pay:

- 13th month salary

**In this role, you will**:
Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

**Required Qualifications, US**:
**Required Qualifications, International**:
Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Leadership experience

**Desired Qualifications**:
5+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of leadership experience

**Job Expectations**:
We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Wells Fargo is seeking a Customer Service Associate Manager.