10,740 Customer Service Representative jobs in the Philippines

Job description:

We are looking for dedicated Customer Service Representatives (CSR) for a Healthcare Account that will be responsible for handling customer inquiries, providing accurate information, and delivering excellent service to ensure customer satisfaction.

Key Responsibilities:

• Answer incoming calls, chats, or emails from customers in a professional and courteous manner
• Handle inbound and outbound calls from members regarding healthcare benefits, claims, account issues, billing, and services.
• Provide accurate information regarding products, services, and policies
• Handle complaints efficiently and provide appropriate solutions within set timelines
• Escalate complex issues to higher support when necessary
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Document customer interactions accurately in the system
• Meet performance targets such as quality, productivity, and customer satisfaction

Job Requirements:

• Open to College Graduates /Fresh Grads (No BPO experience required)
• Open to High School Graduates with at least 6 months BPO experience
• Must be willing to work on Night Shift
• Must be amenable to work Onsite (Ortigas, Taguig)
• Good English communication skills
• Willing to work on shifting schedules, weekends, and holidays.

Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns.  Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Fluent in English, both written & verbal
• Amenable to work pure work onsite in Mckinley Hills, Taguig City
• Amenable to work Night Shift / Graveyard Shift
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• Excellent interpersonal
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Strong business acumen; knowledge of different market segments
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.
• Knowledge of the various Originations processes and procedures
• Strong analytical and presentation skills

Job Overview:

We are looking for highly motivated and customer-focused individuals to join our growing team as
Customer Service Representatives (CSR)
. This is an
on-site office role.

We're looking for
Customer Service Representatives
to join our team onsite. As a CSR, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service across various communication channels.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, or chats in a professional manner
• Provide accurate information, resolve customer concerns, and ensure high satisfaction
• Maintain a positive and empathetic attitude toward customers at all times
• Document all customer interactions in the system accurately and promptly
• Meet or exceed performance metrics such as quality scores, response time, and productivity targets
• Follow company procedures, policies, and scripting when handling different topics
• Collaborate with team leads, trainers, and quality teams for continuous improvement

Qualifications:

• At least
  Senior High School graduate or completed 2nd year in college
• Previous BPO or customer service experience
  is a plus, but not required
• Strong
  English communication skills
  – both verbal and written
• Willing to work
  onsite
  at our (City/Site) location
• Willing to work on shifting schedules, weekends, and holidays
• Basic computer navigation skills and the ability to type at least 30 wpm
• Customer-oriented with good problem-solving and multitasking abilities

What We Offer:

• Competitive salary package
• Performance-based incentives
• HMO coverage and government-mandated benefits
• Paid training
• Career development opportunities within a growing company
• Fun and supportive work environment

Apply today and start your career in the BPO industry with us

We are currently seeking enthusiastic and skilled Call Center Agents to join our expanding team in Makati, Metro Manila. We have immediate openings across various exciting campaigns, including:

• Appointment Setting:
   Engage with potential clients to schedule appointments for our sales teams.
• Sales:
   Drive revenue growth by effectively promoting our products and services.

We are particularly excited to announce openings for our ongoing Ramp Campaigns

• Ramp Campaigns:
   Join established and successful campaigns with existing processes and a supportive team, allowing you to quickly integrate and contribute to ongoing success.

Responsibilities may include (depending on the campaign):

• Answering inbound calls and assisting customers with inquiries, issues, and requests.
• Making outbound calls to potential clients for appointment setting or sales purposes.
• Providing accurate information about products and services.
• Troubleshooting customer issues and finding effective solutions.
• Meeting and exceeding performance targets related to call handling, sales, or appointment setting.
• Maintaining accurate records of customer interactions and transactions.
• Following established procedures and guidelines.

Qualifications:

• At least 
  6 months of proven experience
   in a call center environment.
• Excellent communication skills, both verbal and written, in English.
• Proficiency in basic computer applications.
• Ability to work well independently and as part of a team.
• Must be willing to work in our Makati office.
• Must be able to start ASAP.

Looking for virtual process until job offer? We got you

We are hiring for Customer Service Representative

Sites: Pampanga

Accounts: Financial / Telco

• Onsite/Virtual Process
• Onsite Work Set-up | Shifting Schedule
• Earn 18K-27K for a month

Qualifications:

• HS/SHS Graduate
• No BPO experience needed
• Amenable to work onsite and on a shifting schedule
• Can start ASAP

Interested?

Apply now and be one of our CSRs

Customer Service Representative

Southwoods, Binan, Philippines

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.

• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.

• Continuously learn about our products, services, and processes to enhance the customer experience

• Heart: Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.

• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.

• Uphold our commitment to diversity, inclusion, and respect in all communications.

• Hustle: Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.

• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We're Looking For:

• At least SHS/High School Graduate
• Preferably with BPO experience
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we'll provide the training you need to succeed

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity

Customer Service Representative (CSR)

We're hiring enthusiastic individuals to join our team as CSRs No experience required—comprehensive training provided.

What We Offer:

• Full training and support
• Onsite work with full-time shifting schedule
• Inclusive and growth-oriented workplace
• Career advancement opportunities

Role Overview:

Provide customer support via phone, email, or chat, resolve inquiries with empathy, process service requests, and maintain accurate records.

Details:

• Hiring process: Virtual
• Work setup: Onsite
• Schedule: Full-time shifting

Qualifications:

• High school degree/GED, or higher. College experience is preferred
• Previous customer service experience will be preferred.
• Good mobile phone industry knowledge. Technical knowledge is a plus.
• Excellent communication and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Pleasant and clean looking, fluent in English and Filipino.
• Willing to assigned at SM Megamall
• Team Player.

Duties and responsibilities:

• Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
• Obtain and evaluate all relevant information needed to resolve customer complaints
• Prepare product or service reports by collecting and analyzing customer
• information
• Handle customer complaints or concerns quickly and professionally to maintain
• good customer relationships and ensure repeat customers.
• Maintaining a positive, empathetic, and professional attitude toward customers at
• all times.
• Ensure that all CSR KPIs are attained and properly managed
• Follow communication procedures, guidelines and policies
• Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php18,070.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

Company Description

VoIPTools is a software development company headquartered in the US with global operations, specializing in add-ons and custom solutions for 3CX. With a dedicated team across multiple countries, we provide innovative software, technical support, and customer service solutions to businesses worldwide.

Role Description

We are seeking a
full-time Graduate Fresher from the Philippines
to join our team as a
Customer Service Representative
. This is a remote/work-from-home role designed for enthusiastic graduates interested in building a career in customer service and technical support. The role focuses on assisting customers, handling inquiries, and providing high-quality support for our software solutions.

Qualifications

• Bachelor's degree in any discipline (IT, Computer Science, Business, or Communications preferred but not mandatory)
• Strong verbal and written English communication skills
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Willingness to work flexible shifts (including evening or night shifts, if required)
• Interest in learning technical tools and software products
• Fresh graduates are encouraged to apply; prior customer service or BPO experience is an advantage but not required

Job Responsibilities

1. Provide excellent customer service by responding to client inquiries via email, chat, and calls.
2. Assist customers with troubleshooting and resolving technical queries related to our software solutions.
3. Accurately document customer interactions and maintain records in the CRM system.
4. Coordinate with internal teams to ensure timely resolution of customer concerns.
5. Maintain confidentiality of sensitive customer and company information.
6. Continuously learn and improve technical knowledge to better support clients.

Required Knowledge and Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong written and verbal communication skills
• Effective listening and problem-solving abilities
• Ability to multitask and manage time effectively
• Willingness to learn technical aspects of VoIP and software products
• Positive attitude, patience, and customer-first mindset

Why Join Us

• Opportunity to build a career in customer service and technical support with a global software company
• Training and mentorship provided for fresh graduates
• Work-from-home flexibility with exposure to international clients
• Supportive and collaborative team culture