5,916 Customer Service Representative jobs in the Philippines

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

Ensure strict implementation of all company regulations and directions coming from the CRS Division

Respond to incidents and execute emergency programs in the branch

Assist in the conduct of an investigation

Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Job Type: Full-time

Benefits:

• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

Ensure strict implementation of all company regulations and directions coming from the CRS Division

Respond to incidents and execute emergency programs in the branch

Assist in the conduct of an investigation

Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Job Type: Full-time

Benefits:

• Paid training
• Pay raise

Work Location: In person

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor's Degree
• Preferably At least with 1 year of work experience in any field

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

It is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Job Summary Purpose:

We are seeking a Philippine Registered Nurse (RN) to join our dynamic BPO team under our insurance account. In this role, you will leverage your medical expertise to manage and analyze medical records and insurance claims, ensuring accuracy, compliance, and timely resolution for legal and insurance cases. This position offers a unique opportunity for nurses to apply their healthcare knowledge in a professional, fast-paced business environment while exploring a rewarding career path beyond traditional clinical practice.

Key Responsibilities:

• Claims Processing & Management

• Review and analyze medical records and related documents for insurance claims accuracy and compliance

• Process insurance claims in accordance with company policies and regulatory standards
• Collaborate with insurance adjusters, healthcare providers, and clients to clarify claim details and resolve discrepancies
• Ensure timely and accurate processing of claims to meet service level agreements (SLAs)

• Medical Record Analysis

• Examine medical documents to verify diagnoses, treatments, and procedures in relation to claims

• Identify any inconsistencies or potential fraud and escalate issues as necessary
• Provide detailed reports and summaries for legal and insurance case reviews

• Quality Assurance & Compliance

• Ensure adherence to industry regulations and internal quality standards

• Maintain confidentiality and integrity of all medical and insurance records
• Participate in audits and quality improvement initiatives

• Communication & Collaboration

• Coordinate with internal teams and external stakeholders to resolve claim-related inquiries

• Provide expert medical input to support decision-making processes
• Assist in training new team members and sharing best practices

Qualifications:

• Must be a PRC-licensed Registered Nurse (RN).
• Prior experience in clinical practice, medical records handling, or healthcare documentation is an advantage.
• BPO experience is a plus but not required.
• Strong attention to detail and ability to work with sensitive medical information.
• Excellent communication skills (both written and verbal).
• Ability to analyze medical records and extract relevant data.
• Knowledge of HIPAA, data privacy laws, or other healthcare compliance is an advantage.
• Ability to work in a fast-paced, team-oriented environment.

Company Information

What's in it for you?

• Great base salary
• HMO Medical Insurance
• Dental Coverage
• Paid Vacation and Sick leave
• 13th-Month Pay
• Career & Leadership Development Training Programs
• Corporate Employee Discounts on Partnered Stores

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Join our Amazing Team Today and Embrace Excellence Together

Customer Service Representative – Bridgetowne Site | Up to PHP 27,000 Salary Package

Job Location:

Bridgetowne Site

Company Overview:

We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and build rewarding careers in the customer service industry.

Compensation & Benefits:

• Competitive Salary: Up to PHP 27,000 monthly
• Performance-based bonuses and incentives
• HMO coverage and government-mandated benefits
• Paid training and continuous development programs
• Career advancement opportunities

Qualifications:

• At least High School Graduate (Old Curriculum), Senior High School Graduate, College Level/Undergraduate, or College Graduate
• Open to no experience applicants (training provided)
• Experienced or tenured Customer Service Representatives are highly encouraged to apply
• Strong communication and interpersonal skills
• Willingness to work onsite in Bridgetowne Site

Responsibilities:

• Respond to customer inquiries professionally via phone, email, or chat
• Provide accurate information, resolve concerns, and ensure customer satisfaction
• Maintain proper documentation of customer interactions
• Collaborate with team members to meet performance targets

Hiring Process:

Our recruitment process is conducted virtually, allowing you to complete your application and interviews online.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Qualifications:

• Fresh Graduates are welcome to apply
• College Graduate or 2 years completed in college
• At least experience of 6 months and above desirable
• Experience in call center will be an advantage
• Working on healthcare account is an advantage
• Must have good command in English communication skills
• Knowledge of basic computer operations
• Amenable to work onsite and work on shifting working hours

Perks and Benefits:

• Up to 26,000 salary
• 20% night differential
• HMO on day 1
• Other perks and benefits will be discussed during the hiring process