4,753 Handling Complaints jobs in the Philippines

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
• Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommend appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Education
Who you are:

• Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.
• Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle)
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role:

• Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
• Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
• Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
• Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
• Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
• Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
• Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
• Manage behavioral issues of Team and recommend appropriate corrective action.
• Able to drive process improvements and projects to align with the Organization's objectives.
• Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
• Collaborate with other internal or external Teams to address operational issues and challenges.
• Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
• Execute other tasks and projects that may be assigned.

Who you are:

Education:

• Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.

Experience:

• With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
• Experience working within a Shared Services environment is preferred.
• With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
• Strong strategic and leadership capabilities focusing on people management.
• Coaching skills and experience a must.
• Has experience working on process improvements and quality management
• Dedicated and results oriented.
• Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.

Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Understanding of accounting principles and practices.
• Experience with accounting software or ERP systems (e.g., SAP, Oracle)
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Customer Support : Refunds & Returns Specialist

Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)
• Strong problem-solving & communication skills
• Detail-oriented, patient, and professional

Job Highlights:

• Process returns & refunds
• Investigate disputed transactions
• Handle escalated customer concerns (chat, email, phone)
• Coordinate with logistics, accounting, and QA teams
• Ensure accurate documentation & compliance

Be part of a dynamic team where customer advocacy meets policy compliance

Apply now and grow with us

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.

• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).

• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.

• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.

• Maintain accurate records of customer interactions in the CRM.

• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).

• Strong interpersonal and active listening skills.

• Ability to follow structured scripts and processes.

• Computer literate with basic CRM or data entry experience.

• Detail-oriented with strong organizational skills.

• Critical thinking and problem-solving skills.

• Previous customer service or sales experience preferred.

• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.

• Ability to quickly adapt and learn new systems, tools, and flowcharts.

• Strong judgment in assessing customer needs and prioritizing next steps.

• Professional, customer-oriented demeanor.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the Role

We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist

clients

by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work
  full onsite, night shift

(Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Key Responsibilities:

• Handle calls, emails, and chats, providing customers with basic information on product offers and options when needed.
• Endorse issues to the relevant departments to ensure customer needs are met and issues are resolved.
• Prepare and submit regular reports on customer concerns, resolutions, and service improvements.

Qualifications:

• BSBA in Marketing or a related four-year degree
• Strong communication and problem-solving skills
• Candidates living nearby are preferred.
• Familiarity with CRM systems and MS Office
• Customer service experience is a plus, but fresh graduates are welcome to apply

Job Type: Full-time

Work Location: In person