1,342 Handling Complaints jobs in the Philippines
Customer support
Makati, National Capital Region
Dempsey
Posted 1 day ago
Job Viewed
Job Description
CUSTOMER SUPPORT ASSOCIATE - 25k
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
LOCATION: MAKATI
br>The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
LOCATION: MAKATI
This advertiser has chosen not to accept applicants from your region.
0
Customer Support
Baguio, Benguet
NMS Philippines
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
Outbound calling experience - preferably in sales, lead generation, or financial services br>Comfortable handling objections - ability to follow scripts while thinking on their feet
Goal-oriented mindset - focused on booking appointments, not just making calls
Basic tech proficiency - able to use CRM systems, dialers, and scheduling tools
Availability - must work U.S. business hours with consistency and reliability
Strong work ethic - self-motivated, dependable, and coachable
Duties:
Conduct outbound calls to potential clients, representing our client’s debt restructuring business. < r>Engage prospects by following provided scripts while skillfully handling objections and thinking quickly to maintain conversation flow.
Set up qualified meetings and appointments with potential clients, focusing on achieving booking targets.
Maintain up-to-date knowledge of debt restructuring offerings to confidently address client questions and provide relevant information.
Qualify leads through effective communication, identifying suitable candidates for debt restructuring services.
Manage CRM systems and scheduling tools.
Collaborate with internal teams to escalate complex queries or concerns as necessary.
Outbound calling experience - preferably in sales, lead generation, or financial services br>Comfortable handling objections - ability to follow scripts while thinking on their feet
Goal-oriented mindset - focused on booking appointments, not just making calls
Basic tech proficiency - able to use CRM systems, dialers, and scheduling tools
Availability - must work U.S. business hours with consistency and reliability
Strong work ethic - self-motivated, dependable, and coachable
Duties:
Conduct outbound calls to potential clients, representing our client’s debt restructuring business. < r>Engage prospects by following provided scripts while skillfully handling objections and thinking quickly to maintain conversation flow.
Set up qualified meetings and appointments with potential clients, focusing on achieving booking targets.
Maintain up-to-date knowledge of debt restructuring offerings to confidently address client questions and provide relevant information.
Qualify leads through effective communication, identifying suitable candidates for debt restructuring services.
Manage CRM systems and scheduling tools.
Collaborate with internal teams to escalate complex queries or concerns as necessary.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
National Capital Region, National Capital Region
GAJA KITCHEN STORIES INC
Posted today
Job Viewed
Job Description
Company Overview: GAJA Kitchen Stories Inc., established in 2014, owns 12 brands in the food and beverage industry. The company is dedicated to expanding its portfolio, introducing innovative concepts, and creating exceptional dining experiences. Its portfolio includes diverse brands such as The Chef Swakto, Hoesik Bar, Chicken Chingu, Odd Seoul and several others.
br>The new food brand focuses on providing a seamless online ordering and delivery service, catering to the growing demand for convenient, value for money and quality food solutions.
Role Overview: The Customer Support Associate will play a crucial role in managing online orders, including payment processing and order placement, while ensuring seamless coordination between customers, operations, and the kitchen. This role is central to delivering an exceptional customer experience and maintaining the efficiency of the online ordering and delivery process.
Reports To: Head of Operations &/or Business Development Manager/CMO
Collaboration: Works closely with the CEO, key partners, and department heads in Marketing, Operations, and Business Development to ensure seamless order management and customer service. Coordinates with the Marketing team to align customer service efforts with promotional activities and brand messaging. Partners with Operations and Kitchen staff to ensure efficient order processing and fulfillment.
Office Location: 36 Sgt. Esguerra Ave, Diliman, Quezon City
Key Responsibilities:
• Order Management: Serve as the central point of contact for managing online orders, including processing and confirming order placements. < r>• ayment Processing: Assist customers with payment methods, ensure secure transactions, and address any payment-related issues or discrepancies. < r>• C stomer Interaction: Handle customer inquiries, complaints, and feedback through various channels (phone, email, chat) and provide prompt, effective solutions. < r>• C ordination: Collaborate with operations and kitchen staff to ensure orders are fulfilled accurately and efficiently, addressing any issues or delays. < r>• O der Tracking: Monitor order status and track deliveries to ensure timely fulfillment and resolve any issues that arise during the delivery process. < r>• D tabase Management: Maintain and update customer information and order records in the system to ensure accurate and up-to-date data. < r>• I sue Resolution: Address and resolve any issues related to order discrepancies, delivery problems, or customer dissatisfaction, escalating issues as necessary. < r>• R porting: Generate and analyze reports related to order volume, customer feedback, and service performance to identify trends and areas for improvement. ( including inventory tracking) < r>• P ocess Improvement: Contribute to the development and refinement of processes and procedures to enhance the efficiency and effectiveness of the order management system. < r>
Qualifications:
• B chelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• S rong communication and interpersonal skills, with the ability to effectively address and resolve customer issues. < r>• E cellent organizational and multitasking abilities. < r>• A ility to work collaboratively with various departments to achieve service excellence. < r>• P oficiency in using customer service software and tools. < r>• A strong commitment to providing exceptional customer service and maintaining high levels of customer satisfaction.
br>The new food brand focuses on providing a seamless online ordering and delivery service, catering to the growing demand for convenient, value for money and quality food solutions.
Role Overview: The Customer Support Associate will play a crucial role in managing online orders, including payment processing and order placement, while ensuring seamless coordination between customers, operations, and the kitchen. This role is central to delivering an exceptional customer experience and maintaining the efficiency of the online ordering and delivery process.
Reports To: Head of Operations &/or Business Development Manager/CMO
Collaboration: Works closely with the CEO, key partners, and department heads in Marketing, Operations, and Business Development to ensure seamless order management and customer service. Coordinates with the Marketing team to align customer service efforts with promotional activities and brand messaging. Partners with Operations and Kitchen staff to ensure efficient order processing and fulfillment.
Office Location: 36 Sgt. Esguerra Ave, Diliman, Quezon City
Key Responsibilities:
• Order Management: Serve as the central point of contact for managing online orders, including processing and confirming order placements. < r>• ayment Processing: Assist customers with payment methods, ensure secure transactions, and address any payment-related issues or discrepancies. < r>• C stomer Interaction: Handle customer inquiries, complaints, and feedback through various channels (phone, email, chat) and provide prompt, effective solutions. < r>• C ordination: Collaborate with operations and kitchen staff to ensure orders are fulfilled accurately and efficiently, addressing any issues or delays. < r>• O der Tracking: Monitor order status and track deliveries to ensure timely fulfillment and resolve any issues that arise during the delivery process. < r>• D tabase Management: Maintain and update customer information and order records in the system to ensure accurate and up-to-date data. < r>• I sue Resolution: Address and resolve any issues related to order discrepancies, delivery problems, or customer dissatisfaction, escalating issues as necessary. < r>• R porting: Generate and analyze reports related to order volume, customer feedback, and service performance to identify trends and areas for improvement. ( including inventory tracking) < r>• P ocess Improvement: Contribute to the development and refinement of processes and procedures to enhance the efficiency and effectiveness of the order management system. < r>
Qualifications:
• B chelor’s degree in Hospitality Management, Business Administration, Communications, or a related field.
• S rong communication and interpersonal skills, with the ability to effectively address and resolve customer issues. < r>• E cellent organizational and multitasking abilities. < r>• A ility to work collaboratively with various departments to achieve service excellence. < r>• P oficiency in using customer service software and tools. < r>• A strong commitment to providing exceptional customer service and maintaining high levels of customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
National Capital Region, National Capital Region
Sapient Ph
Posted 1 day ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 2 days ago
Job Viewed
Job Description
Urgent hiring! Call Center Agents!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 4 days ago
Job Viewed
Job Description
Office Address: 67783 Robinsons Summit Center Ayala Ave., Makati City
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
br>Great level of understanding of English, capable of working with English tooling and
● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
WORK SALARY: 25k
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative
Pampanga, Pampanga
CNX
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
High School Graduate (old curriculum or SHS graduate) br>With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
High School Graduate (old curriculum or SHS graduate) br>With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Associate.
National Capital Region, National Capital Region
Sapient Global Services
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative
Pampanga, Pampanga
Concentrix
Posted 8 days ago
Job Viewed
Job Description
VIRTUAL HIRING PROCESS
CUSTOMER SERVICE REPRESENTATIVE br>SM CLARK PAMPANGA
Qualifications:
High School Graduate (old curriculum or SHS graduate)
With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
CUSTOMER SERVICE REPRESENTATIVE br>SM CLARK PAMPANGA
Qualifications:
High School Graduate (old curriculum or SHS graduate)
With or without BPO experience (training will be provided)
Excellent communication and problem-solving skills
What we offer:
Competitive salary of up to PHP 27,000 - 34,000
Opportunities for career growth and development
Comprehensive training and support
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Supervisor
ORION CEPHEID, INC.
Posted 8 days ago
Job Viewed
Job Description
* Primarily to promote and maintain high level of customer service.
* To educate and provide guidance with the team br>* To handle customers' complaints.
* To recommend implementing strategies to improve service quality.
* To lead and represent the company during mediations.
* To collaborate and coordinate with the other team heads when needed especially during crucial situations.
* To aim for proper closure and problem resolution
* To assess and monitor team performance
* To ensure proper periodic reporting and updates of the team performance, customer service operational status with immediate superior
* To educate and provide guidance with the team br>* To handle customers' complaints.
* To recommend implementing strategies to improve service quality.
* To lead and represent the company during mediations.
* To collaborate and coordinate with the other team heads when needed especially during crucial situations.
* To aim for proper closure and problem resolution
* To assess and monitor team performance
* To ensure proper periodic reporting and updates of the team performance, customer service operational status with immediate superior
This advertiser has chosen not to accept applicants from your region.
9