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Invoice Issue Resolution Team Lead
Posted today
Job Viewed
Job Description
Work Your Magic with us
Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role
- Supervise direct reports assigned to Invoice Issue Resolution team to ensure efficiency and meet a high quality of service according to Service Level Agreements (SLA) set.
- Plans and prepares daily operational activities and priorities, contingency plans and work schedules of the Team ensuring coverage in key areas
- Manage and resolve escalated customer/vendor complaints or queries within the turn-around time agreed thru email and internal ticketing system.
- Monthly review of Critical and Key Performance Indicators (CPI/KPI) reports to track the Team's Performance. Execute corrective actions to maintain adherence to KPIs.
- Oversees AP Month-end activities and ensures accurate and timely submission of reports and other requirements.
- Manage and communicate individual associate performance and areas for improvement. Do regular coaching and mentoring to ensure associate growth and development.
- Execute training or arrange training requirements as deemed necessary. Review and update training plans and training materials for new hire to ensure coverage of whole process and country specific requirements.
- Manage behavioral issues of Team and recommend appropriate corrective action.
- Able to drive process improvements and projects to align with the Organization's objectives.
- Provide operational visibility to management and key stakeholders through periodic operational performance reviews.
- Collaborate with other internal or external Teams to address operational issues and challenges.
- Drive SOP, Policy and Work Instruction for completion and regular updates for compliance.
- Execute other tasks and projects that may be assigned.
Education
Who you are:
- Bachelor's/college degree or comparable education and significant experience in Accounting, Finance, Business Administration or other neighboring business-related fields.
Experience
- With extensive background in Accounting Concepts, expertise on Accounts Payable end to end process including Invoice Posting, Payment processing, Issue resolution, Reporting and Analysis and Vendor Accounts Reconciliation
- Experience working within a Shared Services environment is preferred.
- With good interpersonal and organizational skills – able to prioritize, can manage multiple tasks and work and adapt rapidly to changing priorities.
- Strong strategic and leadership capabilities focusing on people management.
- Coaching skills and experience a must.
- Has experience working on process improvements and quality management
- Dedicated and results oriented.
- Minimum 5 years' experience in end to end Accounts Payable functions with no less than three (3) years on a supervisory/Team Lead level.
Skills
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Understanding of accounting principles and practices.
- Experience with accounting software or ERP systems (e.g., SAP, Oracle)
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.
Key Responsibilities
- User Support
- Respond to ERP system inquiries via phone, email, and chat
- Troubleshoot login errors, data entry mistakes, and report output issues
- Issue Documentation & Reporting
- Record and share resolved issues with the team
- Escalate unresolved concerns to specialized personnel
- Master Data Management Support
- Register and update product, partner, and employee data based on client requests
- Perform consistency checks and prepare reports
- Manual & Documentation Creation
- Compile FAQs and knowledge base materials
- Create user manuals for new ERP users
As this is a new division, duties may expand depending on business needs.
Qualifications (Japanese Bilingual Role)
- Japanese proficiency at JLPT N2 level (certification not required)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
Qualifications (English-Speaking Role)
- Fluent in English (spoken and written)
- At least 1 year of BPO customer support experience
- ERP knowledge is an advantage, but not required
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Qualifications:
- With good communication skills
- At least conversant in the English language
- Computer Literate
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.
This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.
Key Responsibilities:
- Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
- Provide follow-up support through email when necessary.
- Maintain professionalism and accuracy in communication across all channels.
- Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
- Ensure timely responses, with at least 80% of chats answered within 3 minutes.
- Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
- Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
- Adhere to established processes and service level agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Prior customer service or BPO experience is an advantage but not required.
- Strong written communication skills with excellent grammar and clarity.
- Ability to multitask effectively while maintaining accuracy and quality.
- Comfortable using multiple digital platforms and communication tools.
- Strong problem-solving skills and customer-first mindset.
Performance Metrics:
- Productivity SLA: 80%+ of chats answered within 3 minutes.
- Quality SLA: 90%+ score on interaction audits (4–8 audits per month).
Job Type: Fixed term
Contract length: 3 months
Application Question(s):
- Do you have any experience in Customer Service?
- What's your expected monthly basic salary?
- Are you willing to work onsite in Makati?
- Are you able to start immediately?
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php17, Php25,000.00 per month
Benefits:
- Additional leave
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Is this job a match or a miss?
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Customer Support
Posted today
Job Viewed
Job Description
Easy and Fast One-day Hiring Process Earn up to 30k monthly plus more benefits We are looking for a Call Center Agent - Finance Account Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now
Responsibilities:
- Manage financial transactions and handle inquiries with accuracy and efficiency.
- Provide financial advice and guidance based on client needs.
- Resolve client concerns and disputes promptly.
- Ensure adherence to regulations and data security protocols.
- Maintain accurate records of financial transactions and client interactions.
- Contribute to the overall success of the financial services department by meeting performance targets.
Qualifications:
- High school diploma or equivalent
- Good communication and interpersonal skills
- Excellent problem-solving and decision-making abilities
- Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE
Give us a ring, and let's talk about how we can help you. Apply today
Job Types: Full-time, Permanent
Pay: Php29, Php30,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
- Pay raise
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro Manila sites
Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY
Responsibilities:
- Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
- Update and maintain accurate records of customer interactions, transactions, and order details in the system.
- Stay updated on company policies, procedures, and services to provide accurate information to customers
- Contribute to a positive and collaborative team environment.
Our Awesome Benefits:
- Fix weekends Off
- Competitive Salary
- Monthly Commissions
- Pioneer, Non-voice, and Easy Accounts Available
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office
- Paid leaves, OT & holiday pay
- Government-mandated benefits & 13th-month pay
- Fast-Track Career Growth for top performers
- Retirement/Life Insurance for Qualified Staff
- Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
THIS IS FOR AN ONSITE WORK SET UP ONLY
Job Types: Full-time, Permanent
Pay: Php23, Php26,000.00 per month
Benefits:
- Additional leave
- Company events
- Employee discount
- Health insurance
- Paid training
Work Location: In person
Is this job a match or a miss?
Customer Support
Posted today
Job Viewed
Job Description
Job Summary:
We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.
Key Responsibilities:
- Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
- Provide follow-up support through email when necessary.
- Maintain professionalism and accuracy in communication across all channels.
- Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
- Ensure timely responses, with at least 80% of chats answered within 3 minutes.
- Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
- Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
- Adhere to established processes and service level agreements (SLAs).
Qualifications:
- At least a High School Graduate; College level or Graduate preferred.
- Prior customer service or BPO experience is an advantage but not required.
- Strong written communication skills with excellent grammar and clarity.
- Ability to multitask effectively while maintaining accuracy and quality.
- Comfortable using multiple digital platforms and communication tools.
- Strong problem-solving skills and customer-first mindset.
Performance Metrics:
- Productivity SLA: 80%+ of chats answered within 3 minutes.
- Quality SLA: 90%+ score on interaction audits (4–8 audits per month).
Is this job a match or a miss?