247 Management Positions jobs in the Philippines

Manulife is looking for a **Manager of** **B** **usiness Continuity Management,** responsible for performing all Business Continuity Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director, Business Continuity and Operational Risk Management, MBPS.
**Position Responsibilities:**
+ Lead and manage all Business Continuity Management (BCM) program activities, ensuring compliance with global policies and local regulations.
+ Conduct Business Impact Analyses (BIA) and develop Business Continuity Plans (BCP) to align recovery objectives with business needs.
+ Provide guidance and expertise to stakeholders, ensuring effective implementation of BCM strategies and practices.
+ Plan, facilitate, and document results of BC tests and exercises, updating BCPs as necessary.
+ Maintain and monitor BCM data, dashboards, and KPIs, and provide 24/7 on-call support during incidents.
**Required Qualifications:**
+ 7+ years of experience in Business Continuity Management, with certification from CBCI or CBCP preferred.
+ Proficient in BCM software and Emergency Notification Systems, with industry knowledge in BPO, BPM, or related fields.
+ Strong project management skills and ability to work flexible shifts.
+ Excellent organizational, interpersonal, and communication skills.
+ Competency in Office 365 applications.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This is a remote position.

Define the principles, methods, tools, and best practices for BPM. Ensure the consistency and quality of BPM solutions.  Develop the enterprise's business architecture blueprint along with the corresponding value stream process matrix. Ensure the alignment between business needs, business architecture, and information technology architecture. Engage in the business process analysis and transformation initiative. Evaluate the feasibility, risks, and impacts of BPM projects, and provide guidance and support to the BPM teams Requirements At least 5 years in more than one business process automation tool Appian / Pipefy / Bizagi / BluePrism / Oracle BPM etc.  Certified solution architect in the relevant tools  Good knowledge of the product including BPM Fundamentals, Architecture Components, and Technical Features such as Designer Features, Configurations, etc.  Should have hands-on experience in design and development Should have good knowledge of Java, J2EE, Ajax, JavaScript, JS, XML, XSLT, etc.  Can multi-hat as a BPM analyst in the early days of conversation - Good communicator and collaborator Passion for DevOps culture and solving real customer needs  Amenable to EMEA shift (3:00 PM to 12:00 AM) Benefits Stable employment. On the market since 2008, 1300+ talents currently on board in 7 global sites. Office as an option” model. You can choose to work remotely or in the office.  Flexibility regarding working hours and your preferred form of contract. Comprehensive online onboarding program with a “Buddy” from day 1.    Cooperation with top-tier engineers and experts.  Unlimited access to the Udemy learning platform from day 1. Certificate training programs. Opportunity to earn 500+ technology certificates yearly.  Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly. Grow as we grow as a company. 76% of our managers are internal promotions. A diverse, inclusive, and values-driven community.    Autonomy to choose the way you work. We trust your ideas.  Create our community together. Refer your friends to receive bonuses. Activities to support your well-being and health. Plenty of opportunities to donate to charities and support the environment.

This role is responsible for performing all Business Continuity Management (BCM) Program with guidance from the Business Continuity Management and Occupational Safety and Health (BCMOSH) Head. This responsibility includes Crisis Management/Incident Coordination for Manulife Philippines and Manulife Chinabank. This role reports to the BCMOSH Head, MP.
**Position Responsibilities:**
+ Responsible for the overall management of the BCM Program of MP with guidance from BCMOSH Head
+ Conducts Risk Assessments to be used as basis for Business Continuity Plan Development
+ Work with BCP Coordinators in the development of plans and testing of the Business Continuity Strategy together with DR Coordinator and technical teams in the testing of Disaster Recovery Strategies
+ Monitor completion and development of each Business Units Business Continuity Plan and Application Support Recovery Plan.
+ Provide guidance and expertise to relevant stakeholders in complying with the requirements of the Global Business Continuity Management Policy / Standards / Procedures and applicable local regulations
+ Ensure that minimum business operational and technology requirements are met in the recovery and continuity of critical business processes
+ Maintain and monitor BCM related data, dashboards, scorecards, KPIs and KRIs
+ Conduct Business Impact Analysis (BIA) and ensure alignment of business and technology recovery objectives
+ Provide advise and guidance in formulating BC strategies based on business needs, industry trends and best practices
+ Coordinate the revisions required to existing BCPs, as necessitated by any approved organizational, procedural, technology and environmental changes
+ Plan and facilitate the required BC tests and exercises, ensure the documentation of the results and findings
+ Ensure the proper documentation of changes in the BCPs as a result of testing
+ Contribute to broader business continuity strategies that support the direction of the team or business segment, enhancing overall strategic impact
+ Strengthening risk management practices to effectively lead projects with significant risk and complexity
+ Foster strong partnerships with various departments and business units to ensure BCM strategies are integrated into operational processes and aligned with organizational goals
+ Implement training and awareness programs to all staff on Emergency Preparedness and Business Recovery.
+ To ensure 24/7 support availability for incident response activities that may result in business disruption and require BCP invocation
+ Function as alternate Safety Officer
+ Monitors incidents which can potentially cause prolonged business disruption
+ Provides advisory to incident management teams and staff as necessary, depends on the current situation
**Required Qualifications:**
+ College Graduate
+ At least 5+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities
+ Experience and working knowledge on incident/Crisis Management and Disaster Recovery
+ Certification from Business Continuity Institute (BCI) or DRI International (DRII) is preferred.
+ Proficient methodical experience in Business Continuity Management professional practices
+ Experience in Business Continuity Management Software and Emergency Notification Systems
+ Working knowledge of the Insurance and/or Banking industry environment
+ Good Program Development and Management
+ Organized, detail-oriented with strong focus to deliver targeted outcomes
+ Strong interpersonal skills to interface with stakeholders of various levels in the organization
+ Excellent written and verbal communication skills
+ Safety Officer experience and credentials are an advantage, especially in environments where occupational safety and health are closely integrated with business continuity planning
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Overview**
BroadPath is excited to announce that we are hiring for work-at-home **Management Analyst** . The Management Analyst will analyze operations and identify ways to manage performance, increase efficiency, and continuously improve processes. The analyst is responsible for partnering with business customers, including leadership stakeholders, clients, and vendors, for documenting analytics requirements to transform data into actionable insights and improve processes, which ultimately gain efficiency for BroadPath. The analyst must be able to structure conversations to gain insights, gather requirements, ask questions to solicit business needs, and identify business needs from an analytics solution's perspective. Essential to the position is adapting to a dynamic environment while proactively driving high quality and accuracy.
Management Analysts are expected to engage in several high-level types of work analysis, such as:
+ Performance Management - define and govern KPIs and targets; establish control limits (UCL/LCL) and SPC dashboards; run cadence reviews with Directors, trigger runbooks on signals, and track corrective-action impact
+ Data Analytics - perform deep-dive diagnostics (segmentation, cohort/funnel, variance), apply statistical methods (correlation, regression, ANOVA), and translate findings into actionable recommendations and dashboard specifications
+ Financial Planning - grow financial performance and develop financial models through analysis of financial results, forecasting and budgeting, variances, and trends
+ Strategic planning - identifying business needs and driving data to define our analytics
+ Business model analysis - helping draft playbooks, processes, and structures for the enterprise
+ Process Improvements and Redesign - standardizing workflows and creating improvements
Overall, the Management Analyst serves as a central analytics partner for BroadPath, converting data into timely, actionable decisions. The role emphasizes diagnostic deep dives, operational analytics, and statistical process control (SPC) to separate signal from noise and recommend interventions.
**Responsibilities**
+ Perform deep dives and analytics on diverse datasets; frame hypotheses, explore drivers, and size impact
+ Apply statistical methods: correlation/partial correlation, linear/logistic regression, ANOVA/ANCOVA; synthesize findings into clear recommendations
+ Implement SPC/control charts for priority KPIs: define baselines, calculate and maintain UCL/LCL, distinguish special vs. common cause, and trigger runbooks/alerts
+ Conduct operational monitoring and anomaly detection; perform variance, trend, cohort, and segmentation analyses
+ Facilitate analytics discussions with stakeholders; translate business questions into analytical approaches and actionable insights
+ Partner as needed on budgeting, forecasting, expenditure planning, and financial modeling to support decisions
+ Report on operational/financial performance and prepare materials for regular leadership reviews.
+ Collect and analyze documents (e.g., annual reports, procedures, system designs) to identify opportunities for improvement
+ Assess current practices, document findings and recommend improvements (processes, forms, reports, data collection, staffing), and communicate to executives/senior staff
+ Develop and maintain ad hoc analytics and business performance reporting for Operations and other stakeholders
+ Engage across departments to document business requirements and gather feedback on analytical projects
+ Prepare and provide documentation and/or training materials to facilitate implementation of suggested changes
+ Assist in preparing executive-level analytics presentations and concise one-page summaries
+ Collaborate across functional teams; specify dashboard requirements (metric logic, filters, sources) for the developer team
+ Present findings via reports, summaries, dashboards, graphs, charts, and maps; deliver clear narratives that drive timely decisions
**Qualifications**
+ Advanced Microsoft Excel (pivot tables, advanced lookup/indexing, array/dynamic array formulas, Power Query, Power Pivot) and proficiency with the Data Analysis ToolPak (regression, ANOVA, t-tests, correlation, descriptive statistics) is required
+ Proficiency in MS Office Tool Suite (Word, PowerPoint, Outlook)
+ Strong data visualization and good presentation skills with meticulous attention to detail is a must
+ Excellent analytical and creative problem-solving skills with a high degree of accuracy
+ Ability to distill complex findings into simple, executive-ready concepts
+ Superior written and verbal communication skills
+ Must be comfortable using and adapting to new and existing technology
+ Strong time management skills with the ability to handle work to tight deadlines and the pressure of executive requests
+ Ability to multi-task and prioritize while completing high-profile projects and tasks or deadlines
+ Ability to constructively collaborate with various individuals with a variety of personalities
+ Proficiency in SQL and Python or R for analysis is preferred
+ Familiarity with BI tools (e.g., Tableau/Power BI/Looker) is a plus
**Education & Experience:**
+ Bachelor's degree in business, Data Science/Analytics, or a related field required, MBA or related master's preferred
+ In lieu of degree: Candidates without a qualifying bachelor's degree will be considered if they demonstrate all the following:
+ Thorough understanding of call center operations and management principles, including KPI management, strategic planning, human resource modeling, production methods, and resource allocation
+ 5+ years using data to gain insights and drive process improvement in operational settings
+ 3+ years with statistical and financial tools (ratio/trend analysis, regression, ANOVA, correlation) and working knowledge of SPC/control charts (UCL/LCL)
**Systems experience: (required)**
+ Excel Data Analysis ToolPak
+ Power Query
**Any preferred experience, systems or skills:**
+ Python or R Data Analysis
+ Any BI Tools
+ Data Analytics in a Call Center
**Work samples/Portfolio required**
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at_ _. This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._

**About PDAX**:
At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment.

If this sounds like you, then we’d love to talk!

**Role Summary**:
We are seeking an enthusiastic and competent Management Trainee to join PDAX on an immediate basis.

As a Management Trainee, you will be rotated to different departments within the organization and will be responsible for supporting the Manager and other team members. You will also be responsible for attending training, workshops, and meetings. In addition to this, you will play a significant role in implementing new policies and protocols.

To succeed in this job role, you should possess excellent analytical skills and the ability to travel as and when required. You should also have good problem-solving skills and be able to manage time efficiently. Past work experience as a Management Trainee or a similar job role would be preferred.

**Responsibilities**:

- Understand the business intimately - objectives, targets, performance issues, business priorities, and long-term opportunities, etc.
- Through regular consultations and forward-thinking, identify opportunities for innovation, long-term growth, and competitive advantages for the business unit/s
- Through regular consultations and systematic analysis, pinpoint the root causes of business issues and deliver the appropriate solution/s to the business unit/s
- Completing all assigned tasks and assisting with day-to-day operations
- Participating in meetings, workshops, and other learning opportunities
- Observing and learning from experienced staff members
- Gaining knowledge of company policies, protocols, and processes
- Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
- Supporting line managers with policy making, policy implementation, and goal setting
- Fulfilling any requirements and meeting goals set out at the start of the traineeship
- Following all company regulations, and health and safety protocols
- Providing support to various departments of the organization
- Preparing documents and updating records
- Learning about conflict resolution and sitting in on disciplinary hearings
- Traveling to the office and participating in daily operations as required
- Performs other related duties as assigned

**Qualifications**:

- Bachelor’s degree in Business Management or a related field
- Working knowledge as a Management Trainee or a similar role in the Finance, Operations, Human Resources, and Risk and Compliance Department.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to acquire a thorough understanding of the organization's structure, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.

**Nice to have**:

- Experience in digital asset or financial services industries particularly in payments, remittance, mobile/web banking, and cash management
- Enthusiasm for trading cryptocurrencies, equities, or forex.
- Entrepreneurial spirit - you’re not here to just execute. Be proactive and make this company yours!

**Our Culture**:

- We do the right thing. In all dealings, we act with integrity, diligence, and in good faith.
- We think about the customer. We solve problems for our users.
- We love crypto. We are passionate about cryptocurrency, financial markets, and how technology is changing lives.
- We strive for excellence. We love challenges; we raise the bar in everything: our products, services, processes, and people.
- We focus on the mission. We take ownership. We are proactive and we work hard to deliver high-impact results at a rapid pace.
- We exercise leadership. In any role we play, we strive to be effective leaders.
- We believe in continuous learning and growth. We pursue growth, learning, and development, and are eager to give and receive feedback.

Male or Female
- Graduate of Finance, Accountancy or any related course
- Preferably fresh graduates
- Willing to be trained
- Willing to be assigned at Ayala, Makati

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

We are looking for management trainees to work here in Davao City. Must be a college graduate and with at least 1 year experience in HR and admin. Fresh graduates are welcome to apply. Basic tasks include HR and admin functions like timekeeping, payroll, new employees orientation, clerical work, liaisons, and other related office work.

**Salary**: From Php11,102.00 per month

**Benefits**:

- Staff meals provided

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Davao City: Reliably commute or planning to relocate before starting work (required)

**Rentokil Initial**

Rentokil Initial is an international business services company employing 46,031 colleagues across 88 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Awards**

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

**Requirements**:
**Your day-to-day responsibilities will include**:
Service Efficiency
- Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi -QPMS), Termite Management Program
- Conduct technical advisory for Services which require site inspection
- Ensure accurate and on time submission of reports agreed with customer.
- Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan.

Administration and Policy Directive
- Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training.
- Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents.
- Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment)
- Assist in any program that supports Quality service within division
- Extend assistance to Branch operations in promoting company products and services and achieving business objective.
- Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager.
- Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have.
- Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field.
- Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch.
- Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads.
- Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches
- Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program.
- Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest.
- Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

Customer Development
- Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
- To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling, and improve collection.
- Attend required training, meetings, conferences, and other official company functions necessary for business growth, government legislation compliance, and customers’ requirement.

**Do You Have What It Takes? If You Want To Be Considered For This Role You Will Need**:
***:

- Fresh graduates are welcome to apply
- With experience in Technical Operation specializing in handling manufacturing company with process standard such GMP, ISO, HACCP, and FSMS.
- With excellent communications skills
- Proficient in MS Offices
- Willing to work in Brgy. Kalawaan, Pasig City

**Benefits**

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date
- HMO (Health Insurance)
- Group Personal Accident Insurance
- Group Term Life Insurance
- 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;
- Annual pay increase
- Vacation Leave
- Sick Leave (with cash conversion)
- Birthday Leave
- Paternity/Maternity Leave
- Matrimonial Leave
- Bereavement Leave
- Paid Non working holidays
- other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.