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Hybrid- Ortigas, Pasig City

What is the Job all about?
We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes.

With a strong emphasis on agile principles, the Specialist ensures the successful introduction of new services, working closely with teams to support seamless transitions into operations. Acting as an enabler of improvement, the Specialist empowers Process Owners and stakeholders to elevate process maturity, foster innovation, and embed a culture of operational excellence across the organisation.

This role will be directly reporting to the Senior Manager, CIO office and will be based in Ortigas, Pasig City.

Your main responsibilities:
Process

• Act as an advisor or driver for ITIL 4 processes, with a strong focus on agile integration.
• Serve as the Release Management Coordinator, ensuring seamless transition of services into operations.
• Design and develop globally aligned processes, initiatives, and performance measures.
• Drive and support process improvement initiatives across functional areas.
• Maintain and update process documentation and modelling tools.
• Identify and recommend AI and automation opportunities aligned with ITIL best practices.

Training

• Deliver training on processes and tools for both new and existing employees.
• Develop and maintain global training materials.
• Support the creation of area-specific training initiatives.
• Facilitate the ITIL certification program for IS employees.

Other Activities

• Work closely with release management, product teams, and Project Managers to ensure alignment and successful service delivery.
• Maintain process-related documentation, including training materials.
• Act as superuser for the IS Process SharePoint site.
• Provide IS management with regular process performance reports.
• Lead and support continual improvement through Process Maturity Assessments.
• Track and follow up on action items derived from assessment recommendations.

Additional ad-hoc tasks may be assigned by the Team Coordinator, Manager, or Process Owner.

Your background:

• At least 3 years of relevant experience with ITIL4, with a strong emphasis on agile principles and practices.
• Certified in ITIL4 Foundation with hands-on process consultancy expertise.
• Solid understanding of LEAN methodologies and their application in IT service environments.
• Practical experience collaborating with release management, product teams, and Project Managers to ensure seamless service delivery.
• Familiarity with the Scrum Framework and agile delivery models.
• Fluent in spoken and written English, with the ability to communicate clearly and confidently across all levels of the organisation.

What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social- team and sport events
• Training opportunities

Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

The OPEX Manager is responsible for leading the delivery of Operational Excellence (OPEX) initiatives within LexisNexis Risk Solutions, applying Lean, Six Sigma, and Agile methodologies to drive continuous improvement and operational effectiveness. This role contributes directly to the strategic priorities of LexisNexis Risk Solutions while also advancing the Next State Maturity Model (NSMM) and supporting the transformation of RELX | Reed Elsevier into an innovation hub for the enterprise. Acting as a Scrum Leader, the OPEX Manager orchestrates end-to-end delivery of capability-building and transformation initiatives, including Continuous Improvement (CI), Just Do It (JDI), Rapid Improvement Events (RIE), Process Harmonization, Customer Experience (CX), and Agile practices.

While the OPEX Manager is not responsible for executing AI or automation projects, they are expected to identify opportunities where automation, including RPA and AI, can add value and collaborate with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data-driven problem solving, and ensuring OPEX efforts are tightly aligned with both LexisNexis Risk Solutions objectives and the broader RELX I Reed Elsevier operational excellence strategy. Strong process analysis skills, stakeholder engagement, and the ability to lead cross-functional teams are essential for success in this role.

Accountabilities:

Operational Excellence & Continuous Improvement

• Lead and manage the delivery of Operational Excellence (OPEX) and continuous improvement (CI) initiatives and projects using Lean, Six Sigma, Agile, and other methodologies, ensuring alignment with business strategy and measurable outcomes.
• Facilitate operational excellence ideation sessions to maintain a robust pipeline of improvement opportunities, including those suitable for AI and automation—and coordinate the handover of qualified use cases to the Risk RPA Team for evaluation and implementation.
• Conduct workshops and improvement events (e.g., Just Do It (JDI), Rapid Improvement Events (RIE) to drive process optimization, harmonization, and improved customer experience.
• Serve as Scrum Leader for agile OPEX squads, ensuring effective sprint planning, cadence, and backlog prioritization.
• Facilitate CI training programs such as CI Champion, Yellow Belt, Green Belt, and other relevant modules to build internal capability.
• Educate, coach, and mentor CI practitioners, including Green Belts and Yellow Belts, on Lean Six Sigma tools, methodologies, and project execution.

AI/Automation Opportunity Recognition

• Collaborate with stakeholders to capture and document AI and automation use cases identified during CI and OPEX initiatives, and hand them over to the Risk RPA Team for further assessment, sizing, and execution.
• Promote awareness of automation successes, ideas, and best practices through the OPEX Forum and other business-wide communication channels.

Core Competencies:

Operational Excellence and Business Alignment

• Demonstrates deep knowledge of Operational Excellence (OPEX) methodologies, including Lean, Six Sigma, and Agile.
• Maintains a working understanding of automation and AI concepts to identify improvement opportunities and collaborates with the RPA Team for sizing and execution.
• Ensures all OPEX initiatives are aligned with the strategic direction, goals, and priorities of LexisNexis Risk Solutions while contributing to the broader RELX I Reed Elsevier OPEX transformation vision.
• Partners effectively with business leaders and functional owners to define, scope, and prioritize initiatives that support growth, efficiency, and enhanced customer experience.
• Builds credibility through cross-functional collaboration, stakeholder alignment, and up-to-date domain knowledge.

Change Catalysts/Agility

• Acts as a change agent who energizes others to embrace improvement.
• Champions continuous improvement initiatives and fosters an organizational climate that embraces innovation and adaptability.
• Supports individuals and teams in navigating change, and helps embed a culture of data-driven, sustainable improvement.

Project Management

• Develops trusted two-way communication with stakeholders and cross-functional teams.
• Leads projects with clarity, regularly measures and evaluates progress, and focus on results with empathy for team needs.
• Delegates effectively, resolves conflict proactively, and stays attuned to team dynamics and individual concerns.
• Demonstrates accountability and follow-through in delivering value from OPEX and CI initiatives.
• Understands when RPA and AI are appropriate solutions and collaborates with relevant teams to evaluate feasibility.
• Calculates ROI across different project types to support prioritization and ensure alignment with strategic business value.

Qualifications:

• Bachelor's degree holder
• Must have at least 7 years of relevant working experience.
• At least 3 years of which is experience in leading automation projects (e.g. RPA and other industry-leading automation solutions) -
  preferred
• Six Sigma Trainings and Certification (GB, BB, MBB) –
  preferred
• Automation Training and Certification -
  preferred
• Agile Training and Certification –
  preferred
• Project Management Trainings and Certification (PMP, Prince2, Scrum Master) –
  preferred
• Excellent communication skills (written, verbal and presentational)
• Willing and able to work on any flexible shift to meet business needs

Why Join us?

⦁ Optimized Hybrid Work Arrangement

⦁ HMO coverage on first day with up to 4 dependents

⦁ Generous retirement package with company matching

⦁ Work-Life Balance

Responsibilities:

• Preparation, training, implementation, and auditing of Operational Excellence guidelines and methods for the entire Ivoclar Vivadent Group, following the strategy
• The Operational Excellence (OE) trainer and "change agent" will drive our OE implementation efforts and transformation plan, which utilizes OE tools and engages employees in waste elimination and continuous improvement through training, auditing, and monitoring of tasks and projects
• Manages and supports global and local OE projects and other projects (i.e. relocation of processes, new products, etc.)
• Provides OE expertise to leadership and ensures compliance based on OE Principles through coaching
• Provision of valid project management instruments/tools across the company
• Organizes knowledge transfer between departments and locations (best practice sharing)

Qualifications:

• Bachelor's Degree graduate in any related course of Engineering. At least 2-3 years of related professional experience as a process engineer, change agent, or process improvement expert.
• Experience in Operational Excellence / Lean methodology, tools & principles is an advantage
• Basic knowledge of project management
• Good computer skills (MS Office, SAP, etc.)
• Good English skills (spoken and written)
• Knowledge of quality management systems
• Preferably, applicants must be willing to work in Cabuyao, Laguna (Temporarily until transfer to Lipa).
• Applicant must also be residing in Lipa City, Batangas (Malvar, Lipa, Tanuan, Sto. Tomas) or neighboring cities (Cabuyao, Calamba, San Pablo) and willing to work in Lipa City, Batangas, in Q New Company Location by 2026).

The Operational Excellence Head partners with the CFO and Executive Committee to drive strategic performance across the organization. This role ensures the alignment of continuous improvement initiatives, digital transformation programs, and performance reporting systems to achieve operational efficiency, cost leadership and service excellence.

Duties and Responsibilities:

• The Operational Excellence Head is responsible for driving enterprise-wide process improvements, operational efficiency, and digital transformation initiatives to support to the company's strategic objectives. This role oversees Continuous Improvement (Lean Six Sigma), MIS/IT initiatives, and cross-functional internal audits to ensure that key business units and support groups deliver cost-efficient, high-quality and data-driven operations.

• The position plays a critical role as the strategic partner to the CFO and the Executive Committee, providing actionable insights, ensuring compliance with business objectives, and enabling performance improvements across all divisions.

• Serve as strategic advisor to the CFO and the Executive Committee, aligning operational excellence initiatives with corporation strategy

• Lead the development and execution of the Operational Excellence Roadmap to achieve cost saving, margin improvement, and service - level excellence.
• Champion a culture of continuous improvement, innovation and accountability across all departments and business units.
• Oversee the development and monitoring of Key Performance Indicators (KPI's), Balanced, Scorecards, and Operational Dashboards.
• Present regular progress reports, insights, and recommendations to the Executive Committee (Chairman, CEO and CFO)
• Design and implement Lean Six Sigma-based process improvement projects to reduce waste, improve cycle times and enhance customer satisfaction.
• Ensure compliance with internal controls & audit recommendations.
• Oversee the MIS/IT function, ensuring that technology solutions (ERP, dashboards, cloud, platforms, etc.) support operational and financial performance.
• Lead collaboration between internal IT teams, third-party providers, and business units for ERP / SAP upgrades, business analytics tools and cybersecurity initiatives.
• Drive data governance and digital transformation programs to enhance decision-making and operational transparency.
• Support VFO in evaluating technology investments and in ensuring IT alignment with business priorities.
• Performs other tasks that maybe assigned by the Management from time to time.

EDUCATIONAL BACKGROUND / WORK EXPERIENCES

·    Education :

§  Bachelor of Science in Industrial Engineering (BSIE) / BS in Management Engineering / BS in Information Technology / Information System / BS in Logistics and Supply Chain Management / Master In Business Administration / Master's in Information Technology or Data Analyst

·    Work Experience:

§  Minimum 5 years of progressive experience in operations, continuous improvement or business transformation.

§  At least 3 years in a leadership role, preferably in logistics, supply chain or industrial sectors.

§  Proven track record in MIS initiatives, cost-reduction programs and cross – functional improvements projects.

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

1. Continuous Improvement & Optimization

• Document and re-engineer existing processes, policies, and SOPs
• Recommend enhancements that promote scalability and consistency
• Establish compliance tollgates and create tools to support operational excellence

• Develop QA trackers and mini-dashboards to reinforce standards

• High-Impact Client Engagement

• Build strong, trust-based relationships with clients

• Partner with Sales and Client Services to align on metrics of success

• Regularly present insights, progress, and recommendations through executive-ready reports and presentations

• Consultative Selling & Strategic Influence

• Identify opportunities to pitch solutions based on operational gaps

• Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

• Operational Problem Solving

• Conduct root cause analysis (RCA), trend analysis, and data storytelling

• Present insights and solutions in engaging, data-driven formats

• Collaborate with clients to co-create targeted interventions and measure their success

• Insight-Driven Analytics

• Solve client reporting challenges using real-time, customized dashboards

• Design and deliver centralized performance monitoring tools
• Extract valuable insights from data to address client pain points and elevate team performance

What You'll Bring:

• A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
• Excellent communication skills and confidence in client-facing conversations
• Experience in process documentation, quality assurance, or operational consulting is a plus
• A natural curiosity and a builder's mindset
• Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

• You're seen by clients as a partner, not a support.
• Your dashboards and insights consistently lead to real business outcomes.
• You help turn complex challenges into structured, data-backed solutions.

The Operations Excellence Consultant will support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.

Position Responsibilities:

Operational Excellence in Insurance

• Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
• Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
• Develop and track KPIs to measure operational performance and transformation impact.

Digital Transformation & Emerging Tech Integration

• Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
• Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
• Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.

Data Analytics & Insight Generation

• Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
• Build dashboards and visualizations to support data-driven decision-making across departments.

Change Management & Stakeholder Engagement

• Support change initiatives to ensure smooth adoption of new technologies and processes.
• Facilitate workshops to identify improvement opportunities and align stakeholders.
• Help build transformation capabilities across the organization.

Required Qualifications:

• Bachelor's degree in Business, Information Systems, or related field
• 3–5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
• Strong understanding of insurance operations and regulatory environment.
• Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
• Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
• Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.

Preferred Qualifications:

• Experience with insurance processes and platforms
• Experience in agile project delivery and digital solution deployment.
• Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
• Familiarity with automation platforms (e.g., UiPath, Blue Prism).
• Knowledge of cloud platforms (e.g., AWS, Azure) and API integrations.
• Understanding of regulatory compliance and data privacy in insurance.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

The Operational Excellence Manager for Supply Chain will lead continuous improvement initiatives and optimize supply chain performance. This role is ideal for a results-driven Industrial or Management Engineer with a passion for data, process optimization, and people development.

• Standardization & Framework Development:
  
  Develop and implement operational standards and performance targets across warehousing and distribution.
• Process Analysis & Optimization:
  
  Identify inefficiencies, lead continuous improvement projects, and implement innovative logistics solutions.
• Productivity Metrics & Monitoring:
  
  Design and maintain KPIs, dashboards, and reporting tools to track logistics performance.
• People Development:
  
  Coach and mentor team members, manage performance systems, and collaborate on training initiatives.

• A graduate of Bachelor's Degree in Industrial or Management Engineering (MBA is a plus).
• Preferably, a certified industrial engineer.
• Minimum of four (4) years in manufacturing/distribution, with at least two (2) years in an Industrial Engineering role and supervisory experience.
• Must possess proven track record in leading improvement projects.
• Must be analytical, adaptable, results-oriented, culturally aware, and with strong in interpersonal and leadership skills.
• Willing to work on a hybrid setup in Bicutan, Paranaque.

The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.

• Implementation and Training

• Support and drive the implementation of procurement technology solutions (new or enhancements), including requirements gathering, testing, and deployment.

• Develop (with third-party resources) and deliver training programs for internal and external stakeholders on the use of procurement technology tools.

• Create (with third-party resources) and maintain user documentation and training materials.

• System Administration and Maintenance

• Manage the functional end of procurement technology systems, including source-to-contract and e-procurement platforms, and supplier relationship management (SRM) tools.

• Oversee system configurations, updates, and troubleshooting to ensure optimal performance.

• Support monitoring of system performance and identify areas for improvement.

• Data Management and Analysis

• Ensure data accuracy and integrity within procurement technology systems.

• Generate reports and dashboards to provide insights into procurement performance and identify trends.

• Analyze procurement data to identify opportunities for process improvements.

• Stakeholder Collaboration

• Collaborate with BT and third-party resources to ensure seamless integration of procurement technology solutions.

• Act as a liaison between the procurement team and procurement technology vendors.

• Communicate effectively with internal and external stakeholders (system users) to address technology-related concerns or requirements and provide support.

• Vendor Management

• Assist in the evaluation and selection of procurement technology vendors.

• Assist in monitoring vendor performance and ensuring compliance with service level agreements (SLAs).

• Process Improvement

• Identify and recommend opportunities to improve procurement processes through the use of technology.

• Lead/support process improvement initiatives and ensure alignment with best practices.
• Document and update procurement technology-related processes.

Qualifications:

• A graduate of Bachelor's Degree in Engineering, Economics, Accounting or any equivalent course.
• With at least three (3) years of experience in process improvement and end-to-end technology implementation projects.
• Experience in using procurement systems and tools such as Ivalua, SAP Ariba, SAP S/4HANA, Coupa, or GEP is an advantage.
• Possess a good command of the English language; can communicate well with other divisions and departments, contractors, and suppliers.
• Able to do in-depth cost analysis and to weigh advantages/disadvantages of given transactions.
• Able to make quick, objective, and logical decisions on matters relating to the quality, quantity, price, and timing of purchases in the best interest of the company.
• Must be willing to be assigned in Ortigas, Pasig (hybrid set-up).

Jollibee Foods Corporation is the hiring entity for this requisition.

POSITION SUMMARY:

You're a forward-thinking, data-savvy, and client-centric problem-solver to join our growing Operational Excellence team. This role goes beyond dashboards and reports. You will be our clients' go-to partner in uncovering insights, solving real business problems, and driving operational transformation through data.

Key Responsibilities:

1. Insight-Driven Analytics

2. Solve client reporting challenges using real-time, customized dashboards

3. Design and deliver centralized performance monitoring tools

4. Extract valuable insights from data to address client pain points and elevate team performance

5. Operational Problem Solving

6. Conduct root cause analysis (RCA), trend analysis, and data storytelling

7. Present insights and solutions in engaging, data-driven formats

8. Collaborate with clients to co-create targeted interventions and measure their success

9. Continuous Improvement & Optimization

10. Document and re-engineer existing processes, policies, and SOPs

11. Recommend enhancements that promote scalability and consistency
12. Establish compliance tollgates and create tools to support operational excellence

13. Develop QA trackers and mini-dashboards to reinforce standards

14. High-Impact Client Engagement

15. Build strong, trust-based relationships with clients

16. Partner with Sales and Client Services to align on metrics of success

17. Regularly present insights, progress, and recommendations through executive-ready reports and presentations

18. Consultative Selling & Strategic Influence

19. Identify opportunities to pitch solutions based on operational gaps

20. Collaborate with G-LOC's leadership team to design and deliver billable Operational Excellence initiatives

What You'll Bring:

• A strong foundation in analytics tools (Excel, Power BI, Looker, or similar)
• Excellent communication skills and confidence in client-facing conversations
• Experience in process documentation, quality assurance, or operational consulting is a plus
• A natural curiosity and a builder's mindset
• Strong stakeholder management and the ability to influence change without authority

What Success Looks Like:

• You're seen by clients as a partner, not a support.
• Your dashboards and insights consistently lead to real business outcomes.
• You help turn complex challenges into structured, data-backed solutions.