329 IT Helpdesk jobs in the Philippines
IT Technical Support/ Service Desk/ Helpdesk
Taguig, National Capital Region
M and J Solutions Providers Inc.
Posted 16 days ago
Job Viewed
Job Description
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. br>- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. br>- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.
This advertiser has chosen not to accept applicants from your region.
0
IT Helpdesk/Service Desk Analyst
Pasig City, National Capital Region
H2 Software Consulting Services Inc.
Posted today
Job Viewed
Job Description
We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
This advertiser has chosen not to accept applicants from your region.
1
Helpdesk-service Desk Analysts - Aws
TTEC
Posted today
Job Viewed
Job Description
Helpdesk-Service Desk Analysts - AWS
We are seeking an experienced **Helpdesk - Service Desk Analyst to learn AWS**. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits. **This is a 4-year bonded role, and we will provide paid AWS training from the company.**
**Skills/Traits**
- Minimum of 1 year of experience with AWS serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
We are seeking an experienced **Helpdesk - Service Desk Analyst to learn AWS**. We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits. **This is a 4-year bonded role, and we will provide paid AWS training from the company.**
**Skills/Traits**
- Minimum of 1 year of experience with AWS serverless concepts and services
- Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
- Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
- Clear communication and a sense of urgency is important
- Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
This advertiser has chosen not to accept applicants from your region.
2
Helpdesk
National Capital Region, National Capital Region
TeleEye Philippines, Inc.
Posted 20 days ago
Job Viewed
Job Description
RESPONSIBILITIES:
- Respond to help requests via phone, email, or in person br>- Record and track issues, concerns, or requests using a log or support system
- Assist users in resolving basic problems related to equipment, tools, or services
- Escalate more complex issues to the appropriate team
- Follow up with users to ensure resolution and satisfaction
- Maintain accurate records of all support activities
- Provide basic guidance or instruction to users when needed
- Assist in organizing and maintaining support materials or resources
QUALIFICATIONS:
- With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses. < r>- Prior experience in a technical support or helpdesk role is an advantage
- Good communication and problem-solving skills
- Computer Literate
- Willing to learn about the tools, systems, or equipment that the company uses.
- Ability to stay calm under pressure and provide friendly service
- Willingness to learn and adapt to different systems or procedures
- Fresh graduates are also encouraged to apply.
- Respond to help requests via phone, email, or in person br>- Record and track issues, concerns, or requests using a log or support system
- Assist users in resolving basic problems related to equipment, tools, or services
- Escalate more complex issues to the appropriate team
- Follow up with users to ensure resolution and satisfaction
- Maintain accurate records of all support activities
- Provide basic guidance or instruction to users when needed
- Assist in organizing and maintaining support materials or resources
QUALIFICATIONS:
- With a Bachelor’s Degree in Information Technology, Computer Science, or any relevant courses. < r>- Prior experience in a technical support or helpdesk role is an advantage
- Good communication and problem-solving skills
- Computer Literate
- Willing to learn about the tools, systems, or equipment that the company uses.
- Ability to stay calm under pressure and provide friendly service
- Willingness to learn and adapt to different systems or procedures
- Fresh graduates are also encouraged to apply.
This advertiser has chosen not to accept applicants from your region.
3
Helpdesk Support
National Capital Region, National Capital Region
DynamIQ Enterprise Solution Inc.
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
br>○ Provide technical support to SAP Business One users via phone, email, or ticketing system. < r>○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues. < r>○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies. < r>○ Collaborate with users to understand their requirements and provide appropriate solutions or workarounds. < r>○ Document all support activities, including issue details, solutions provided, and troubleshooting steps. < r>○ Assist with user training and onboarding activities related to SAP Business One usage and best practices. < r>
Qualifications:
○ Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses. < r>○ In-depth knowledge of SAP Business One functionality, modules, and configurations. < r>○ Strong troubleshooting and problem-solving skills. < r>○ Excellent communication and interpersonal skills. < r>○ Ability to work independently and prioritize tasks effectively. < r>○ Willing to work onsite.
br>○ Provide technical support to SAP Business One users via phone, email, or ticketing system. < r>○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues. < r>○ Troubleshoot and resolve technical problems, including system errors, performance issues, and data discrepancies. < r>○ Collaborate with users to understand their requirements and provide appropriate solutions or workarounds. < r>○ Document all support activities, including issue details, solutions provided, and troubleshooting steps. < r>○ Assist with user training and onboarding activities related to SAP Business One usage and best practices. < r>
Qualifications:
○ Bachelor's degree in Accounting or Computer Science, Information Technology, or any relevant courses. < r>○ In-depth knowledge of SAP Business One functionality, modules, and configurations. < r>○ Strong troubleshooting and problem-solving skills. < r>○ Excellent communication and interpersonal skills. < r>○ Ability to work independently and prioritize tasks effectively. < r>○ Willing to work onsite.
This advertiser has chosen not to accept applicants from your region.
4
Helpdesk Support
Pasay, Camarines Sur
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
Job description
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
**ESSENTIAL FUNCTIONS**
- Provides helpdesk support and resolve problems to the end user’s satisfaction
- Monitors and responds quickly and effectively to requests received through the IT helpdesk
- Identify and organize tickets according to priority and distribute tickets to engineers and technicians
- Sets and loads computer equipment with required items and prepare it for operation
- Responds to queries either in person or over the phone
- Follow up with customers/clients to ensure issue has been resolved
- Run reports to determine malfunctions that continue to occur
- Ensures accurate and precise data entry of all service desk contact into tracking system
**REQUIRED SKILLS**
- Graduate of bachelor’s degree in IT course or any IT related courses
- At least 1 to 2 years of Service desk experience or equivalent.
- Good understanding in ticket life cycle and service desk operations
- Familiarity in various ticketing tools. The service desk must be able to accurately capture the customer’s concerns and log accordingly into ticketing system.
- **Amendable to work in Pasay City**:
- Must be willing to work on-site
- Must be open for Project Based Employment good for 1year Renewable Contract
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
5
Helpdesk-service Desk Associate - Ccnp Certified
TTEC
Posted today
Job Viewed
Job Description
Helpdesk-Service Desk Associate - CCNP Certified
TTEC is seeking an experienced **Helpdesk - Service Desk Associate. **We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
**What you'll be doing**:
In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience by working in ServiceNow to create, quality, troubleshoot, and manage all incoming alerts, from internal and external customers devices that we support.
**Desired Skills and Experience**:
- **CCNP Certified**
- Excellent documentation, presentation, and problem solving skills
- Excellent communication skills and client-facing skills
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
- Provide mentoring and support to junior support staff members
- 3 to 5 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
- Prior experience designing, administering, or supporting LAN/WAN (HSRP, QoS, VLAN's, Bandwidth modeling) and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Knowledge in network design, network architecture, protocols and network topology.
- Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients
- Demonstrate initiative, resourcefulness, and dependability.
- Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization.
- Experience to online ticketing system and knowledge base documents.
- Any other duties as assigned by management
**What We Offer**:
- A fun, challenging and rewarding work environment
- Professional development and tuition reimbursement
- Paid time off and leave of absence programs
- Rich wellness program and activities along with wellness incentives
- Above & beyond employee recognition programs
- Access to local discounts to services and entertainment venues
- Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
LI-IG1
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
TTEC is seeking an experienced **Helpdesk - Service Desk Associate. **We're a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
**What you'll be doing**:
In this role you will work with our enterprise level clients providing troubleshooting expertise primarily in Cisco IPT solutions involving the Unified Contact Center Enterprise product suite. You will leverage your knowledge and experience by working in ServiceNow to create, quality, troubleshoot, and manage all incoming alerts, from internal and external customers devices that we support.
**Desired Skills and Experience**:
- **CCNP Certified**
- Excellent documentation, presentation, and problem solving skills
- Excellent communication skills and client-facing skills
- Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client
- Provide mentoring and support to junior support staff members
- 3 to 5 years experience configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)
- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)
- Demonstrated ability to perform complex problem isolation within
- Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols
- Prior experience designing, administering, or supporting LAN/WAN (HSRP, QoS, VLAN's, Bandwidth modeling) and VoIP infrastructures
- Experience configuring and troubleshooting Voice Gateways/Gatekeepers
- Knowledge in network design, network architecture, protocols and network topology.
- Able to work a rotating weekly on-call schedule on off hours, as required to ensure support and service to our clients
- Demonstrate initiative, resourcefulness, and dependability.
- Effective written and verbal communication skills, as well as the ability to communicate appropriately with all levels of the organization.
- Experience to online ticketing system and knowledge base documents.
- Any other duties as assigned by management
**What We Offer**:
- A fun, challenging and rewarding work environment
- Professional development and tuition reimbursement
- Paid time off and leave of absence programs
- Rich wellness program and activities along with wellness incentives
- Above & beyond employee recognition programs
- Access to local discounts to services and entertainment venues
- Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
LI-IG1
**Primary Location**: : PH-National Capital-Quezon City, Metro Manila
** Job**: : Information Technology
JSGYM-TE
This advertiser has chosen not to accept applicants from your region.
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6
Itsd service Desk/helpdesk (Us and Uk)
Taguig, National Capital Region
Valeros Velasco Business Solution Inc.
Posted today
Job Viewed
Job Description
URGENT #HIRING for **ITSD| Service Desk/Help Desk**
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- College Graduate with 1 year **Service desk/Help desk** BPO Experience
- Knows ITIL / TICKETING TOOL
- Knows about networking and active directory is an advantage
Salary up to 20-40K! Depends on your Experience
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
**Site**:
- BGC, Taguig
**Perks**:
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
**Qualifications**:
- College Graduate with 1 year **Service desk/Help desk** BPO Experience
- Knows ITIL / TICKETING TOOL
- Knows about networking and active directory is an advantage
Salary up to 20-40K! Depends on your Experience
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Evening shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
All process done virtually due to Covid-19 and no assessment conducted
Note: We assess applicant that have a qualified and fit for this position
Application Question(s):
- Highest Educational Attainment
- Specify your experience in BPO (in months) ex: 12months, 13 months, 14 months
- Where are you currently residing?
- Are you amenable to work on-site or relocate in BGC Taguig?
- Active alternative phone number
This advertiser has chosen not to accept applicants from your region.
7
Junior Helpdesk Support
Taguig, National Capital Region
Bolton International
Posted today
Job Viewed
Job Description
**What you will do**:
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
**Who you are**:
- Excellent English communication skills
- 1+ years of experience with front end technical/customer service - specifically with **SaaS/Cloud-based/CRM **solutions
- A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- How many years of technical/helpdesk/customer/service desk support do you have for SaaS(O365,Salesforce,Google Workspace,Docusign,Slack, Etc.)/Cloud-based/CRM solutions?
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
**Who you are**:
- Excellent English communication skills
- 1+ years of experience with front end technical/customer service - specifically with **SaaS/Cloud-based/CRM **solutions
- A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- How many years of technical/helpdesk/customer/service desk support do you have for SaaS(O365,Salesforce,Google Workspace,Docusign,Slack, Etc.)/Cloud-based/CRM solutions?
This advertiser has chosen not to accept applicants from your region.
8
Junior Helpdesk Support
Taguig, National Capital Region
Bolton International
Posted today
Job Viewed
Job Description
**What you will do**:
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
**Who you are**:
- Excellent English communication skills
- 1+ years of experience with front end technical/customer service - specifically with **SaaS/Cloud-based/CRM **solutions
- A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- How many years of technical/helpdesk/customer/service desk support do you have for SaaS(O365,Salesforce,Google Workspace,Docusign,Slack, Etc.)/Cloud-based/CRM solutions?
- Compose thoughtful and personalized responses for a variety of customer requests
- Troubleshoot and identify root causes of customer problems using a variety of internal tools
- Proactively identify improvements to the product, identify and reproduce bugs and determine high-impact opportunities to enhance the customer experience
- Formulate alternative or unique solutions to technical scenarios to help clients achieve their goals and help them utilize specific platforms
- Maintain quality in a high-velocity environment
- Build upon the goal of creating the best customer experience in the industry
**Who you are**:
- Excellent English communication skills
- 1+ years of experience with front end technical/customer service - specifically with **SaaS/Cloud-based/CRM **solutions
- A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems clearly and succinctly
- An independent worker with problem-solving attitude in a constantly changing and frequently ambiguous environment
- A passion for customer support with a customer-centric approach
- An entrepreneurial spirit and attitude, self-motivated, a curious learner and a proactive team player mindset with innovative ideas to inspire customer adoption
- Excellent communication and conflict resolution skills, and the ability to relate to others
- Flexibility to possibly work evening and/or weekend shifts
**Job Types**: Full-time, Permanent
**Salary**: Up to Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
Application Question(s):
- How many years of technical/helpdesk/customer/service desk support do you have for SaaS(O365,Salesforce,Google Workspace,Docusign,Slack, Etc.)/Cloud-based/CRM solutions?
This advertiser has chosen not to accept applicants from your region.
9