1,790 IT Helpdesk jobs in the Philippines

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Key Responsibilities:

• Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network-related issues
• Escalate unresolved issues to higher-level support teams as necessary
• Maintain accurate documentation of incidents, service requests, and resolutions
• Support user account management, including password resets and access provisioning
• Assist with the setup, configuration, and maintenance of IT assets and peripherals

Key Requirements:

• Bachelor's degree in IT, Computer Science, or a related field (preferred)
• 0–2 years of experience in an IT support/helpdesk environment
• Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
• Strong interpersonal, problem-solving, and communication skills
• Willingness to work in a fast-paced, customer-oriented environment

URGENTLY HIRING FOR IT SERVICE DESK ANALYST in QUEZON CITY :))

VIRTUAL PROCESS ONLY :) 2-3 interviews :)

Position: IT Service Desk Analyst

Work set up: Onsite

Shift Schedule: Night shift/Shifting Schedule

Start date: ASAP

Site: Eton Centris, Quezon City

Offer:

-Earn as much as 26,000 to 33,000 basic plus 2,400 Allowance (conditions apply)

-20% Night differential

-HMO Day 1

-other benefits will be discussed upon Job Offer

Qualifications:

-AT LEAST HS GRADUATE or SHS GRADUATE ( with diploma or TOR)

- MUST HAVE AT LEAST 1 YEAR ITSD EXPERIENCE IN BPO COMPANY.

- Hands on experience w/ ServiceNow (SNOW) & Active Directory ( Required)

- Excellent communication skills

If you are interested, please send the following details on my VIBER

Complete Name :

Contact Number:

Birthdate:

Email Address:

Current Address:

Highest Educational Attainment:

Total ITSD Experience in BPO:

Current Salary:

Expected Salary:

Amenability to Start:

Can work onsite(y/n):

Thank you and looking forward to your application :))

Job Type: Full-time

Pay: Php26, Php33,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.

RESPONSIBILITIES:

• Respond to help requests via phone, email, or in person
• Record and track issues, concerns, or requests using a log or support system
• Assist users in resolving basic problems related to equipment, tools, or services
• Escalate more complex issues to the appropriate team
• Follow up with users to ensure resolution and satisfaction
• Maintain accurate records of all support activities
• Provide basic guidance or instruction to users when needed
• Assist in organizing and maintaining support materials or resources

QUALIFICATIONS:

• With a Bachelor's Degree in Information Technology, Computer Science, or any relevant courses.
• Prior experience in a technical support or helpdesk role is an advantage
• Good communication and problem-solving skills
• Computer Literate
• Willing to learn about the tools, systems, or equipment that the company uses.
• Ability to stay calm under pressure and provide friendly service
• Willingness to learn and adapt to different systems or procedures
• Fresh graduates are also encouraged to apply.

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion

Ability to commute/relocate:

• Las Piñas: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• IT Helpdesk: 1 year (Preferred)
• Remote access software: 1 year (Preferred)

Work Location: In person

• Ensures that helpdesk is contactable by telephone, voicemail, email and fax, whatever is applicable, during the assigned shift.
• Ensure that end users are receiving the appropriate assistance in a courteous and timely manner.
• Ensures that all procedures related to the identification, prioritization, and resolution of end user help request, including monitoring, tracking and coordination are being delivered.
• Documents resolutions, identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems.
• Cultivate and maintain good relationships with Clients, their staff and employees.

Job Type: Full-time

Pay: Php20, Php22,000.00 per month

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job description:

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.

RESPONSIBILITIES:

• Respond to help requests via phone, email, or in person
• Record and track issues, concerns, or requests using a log or support system
• Assist users in resolving basic problems related to equipment, tools, or services
• Escalate more complex issues to the appropriate team
• Follow up with users to ensure resolution and satisfaction
• Maintain accurate records of all support activities
• Provide basic guidance or instruction to users when needed
• Assist in organizing and maintaining support materials or resources

QUALIFICATIONS:

• With a Bachelor's Degree in Information Technology, Computer Science, or any relevant courses.
• Prior experience in a technical support or helpdesk role is an advantage
• Good communication and problem-solving skills
• Computer Literate
• Willing to learn about the tools, systems, or equipment that the company uses.
• Ability to stay calm under pressure and provide friendly service
• Willingness to learn and adapt to different systems or procedures
• Fresh graduates are also encouraged to apply.

Job Type: Full-time

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Helpdesk is responsible for providing assistance and support to employees or clients who are experiencing issues with the services. This role ensures inquiries and concerns are addressed promptly, courteously, and effectively.

RESPONSIBILITIES:

• Respond to help requests via phone, email, or in person
• Record and track issues, concerns, or requests using a log or support system
• Assist users in resolving basic problems related to equipment, tools, or services
• Escalate more complex issues to the appropriate team
• Follow up with users to ensure resolution and satisfaction
• Maintain accurate records of all support activities
• Provide basic guidance or instruction to users when needed
• Assist in organizing and maintaining support materials or resources

QUALIFICATIONS:

• With a Bachelor's Degree in Information Technology, Computer Science, or any relevant courses.
• Prior experience in a technical support or helpdesk role is an advantage
• Good communication and problem-solving skills
• Computer Literate
• Willing to learn about the tools, systems, or equipment that the company uses.
• Ability to stay calm under pressure and provide friendly service
• Willingness to learn and adapt to different systems or procedures
• Fresh graduates are also encouraged to apply.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Overtime

Supplemental Pay:

• 13th month salary
• Overtime pay

Work Location: In person

Job Type: Full-time

Pay: Php18, Php19,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person