215 IT Helpdesk jobs in the Philippines
IT Helpdesk/Service Desk Analyst
Pasig City, National Capital Region
H2 Software Consulting Services Inc.
Posted 26 days ago
Job Viewed
Job Description
We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
br>Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment < r> - Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
This advertiser has chosen not to accept applicants from your region.
0
Helpdesk Support
Manila, Metropolitan Manila
Columbia Technologies Inc.
Posted 1 day ago
Job Viewed
Job Description
Graduate of any Computer / IT related course
- Computer knowledgeable (basic troubleshooting, parts etc.)
- With good communication skills
- Customer service oriented
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php18,000.00 per month
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- 13th month salary
- Overtime pay
- Computer knowledgeable (basic troubleshooting, parts etc.)
- With good communication skills
- Customer service oriented
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php15,000.00 - Php18,000.00 per month
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
1
Helpdesk Support
BusinessTrends
Posted 1 day ago
Job Viewed
Job Description
Documentation and monitoring
- Maintains records and files of all documents
- Update the inventory and makes requisitions of needed supplies
- Customer services
- Admin support
- Report generation
- Will work for admin/operation and finance/procurement
- Tracker updating
- Customer concern tracking
**Qualifications**:
- College Diploma of any 2-4 years business related course
- With at-least 1 year relevant Experience
- Demonstrated ability to read, write and speak English
- Proficient in Microsoft Office
Pay: Php15,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
- Maintains records and files of all documents
- Update the inventory and makes requisitions of needed supplies
- Customer services
- Admin support
- Report generation
- Will work for admin/operation and finance/procurement
- Tracker updating
- Customer concern tracking
**Qualifications**:
- College Diploma of any 2-4 years business related course
- With at-least 1 year relevant Experience
- Demonstrated ability to read, write and speak English
- Proficient in Microsoft Office
Pay: Php15,000.00 - Php18,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
IT Helpdesk Support
Makati, National Capital Region
CloudConsole IT Consulting
Posted 1 day ago
Job Viewed
Job Description
**Who we are**:
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.
**What you will be doing**:
- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.
**What you bring to the table**:
- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
- Knowledge in structured cabling is nice to have.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)
**Other Requirements**:
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
**Other Notes**:
**What we offer**:
- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.
**What you will be doing**:
- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.
**What you bring to the table**:
- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
- Knowledge in structured cabling is nice to have.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)
**Other Requirements**:
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
**Other Notes**:
**What we offer**:
- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
3
IT Helpdesk Support
Pasig, Palawan
Verto Network Solutions
Posted 1 day ago
Job Viewed
Job Description
Must be willing to work onsite and willing to start ASAP
- Manage user group and computer objects in the active directory.
- Arrange existing and new computer systems and perform troubleshooting resolution on software and hardware.
- Perform troubleshooting resolution.
- Ensure that all critical equipment is in good running condition and is working properly.
- Repair/Recover hardware system from failure.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Testing and evaluating new technology.
- Performing electrical safety checks on the company’s computer equipment.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
- Maintain weekly backup of dialer/server recordings.
**Job Types**: Fixed term, Temporary
Pay: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Helpdesk: 1 year (preferred)
- Manage user group and computer objects in the active directory.
- Arrange existing and new computer systems and perform troubleshooting resolution on software and hardware.
- Perform troubleshooting resolution.
- Ensure that all critical equipment is in good running condition and is working properly.
- Repair/Recover hardware system from failure.
- Maintenance and monitoring of computer networks and systems.
- Logging the queries of customers and employees.
- Analysis of call logs in order to discover any underlying issues or trends.
- Testing and evaluating new technology.
- Performing electrical safety checks on the company’s computer equipment.
- Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
- Maintain weekly backup of dialer/server recordings.
**Job Types**: Fixed term, Temporary
Pay: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Helpdesk: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
4
IT Helpdesk Support
Makati, National Capital Region
CloudConsole Inc
Posted 1 day ago
Job Viewed
Job Description
**Who we are**:
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.
**What you will be doing**:
- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.
**What you bring to the table**:
- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory, and Networking as well as hardware and software
- Have experience working in a BPO will be an advantage but not mandatory.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)
**Other Requirements**:
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
**Other Notes**:
**What we offer**:
- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
COVID-19 considerations:
Must be willing to work in Makati CBD on a shifting schedule (currently, we're on a temporary WFH setup)
We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.
**What you will be doing**:
- Provide technical assistance to client end-users.
- Troubleshoot customer workstation issues.
- Proactively monitor and report on client environments.
- Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
- Coordinate with the engineering team and project managers to ensure projects are carried out on time.
- Timely and accurate time log completion (with detailed notes).
- Dependable and regular attendance in the call queue.
- Proactive daily schedule communication with team members and team leader.
- Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
- Assist with special projects as needed.
- Other duties as needed or required.
**What you bring to the table**:
- Excellent communication skills in English
- Has bachelor’s degree in Information Technology, Computer Science or any related field of study
- At least 3 years of relevant experience
- Experienced in supporting small/medium-sized businesses
- Experienced in supporting Microsoft 365
- Has good knowledge of Microsoft Windows, Windows Server, Active Directory, and Networking as well as hardware and software
- Have experience working in a BPO will be an advantage but not mandatory.
- Must be willing to work in Makati CBD on a night shift schedule (currently, we're on a temporary WFH setup)
**Other Requirements**:
- Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
**Other Notes**:
**What we offer**:
- A salary package ranging from 25k to 30k depending on experience and qualification
- HMO, leave cash conversion, and communication allowance
- A culture that cultivates involvement and a positive work environment.
- An innovative technological product
- Young, professional, and goal-driven team
- Opportunity for rapid career growth
- Company-sponsored training, upskilling, and certification
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
- Work from home
Schedule:
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
COVID-19 considerations:
Must be willing to work in Makati CBD on a shifting schedule (currently, we're on a temporary WFH setup)
This advertiser has chosen not to accept applicants from your region.
5
IT Helpdesk
Strategic Networks, Inc.
Posted 1 day ago
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
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6
IT Helpdesk
Strategic Networks, Inc.
Posted 1 day ago
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
7
IT Helpdesk
Strategic Networks, Inc.
Posted 1 day ago
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
8
IT Helpdesk
Strategic Networks, Inc.
Posted 1 day ago
Job Viewed
Job Description
Primarily work in a call-center type of work environment.
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
Ability to work flexible hour/s or flexible shift
Determines requirements and/or root cause of technical issues by working with end-user.
Answers inquiries by clarifying issues; researching, and providing information.
Resolves problems by clarifying issues; researching and exploring answers.
Fulfills requests by clarifying desired information; researching, locating and providing information.
Maintains client database by entering information.
Keeps equipment operational by following established procedures; reporting
Ensure escalation situations are managed and corrected quickly and professionally
Drive customer satisfaction through service excellence
Ensure customer calls are properly logged
for continuous improvement.
Learn to be proficient in service and repair of all systems (current, new and updates).
Prepare needed daily, weekly and monthly reports.
Handles a team or group of engineers
Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.
Requirements: Language(s): English
skills: Customer service,Customer Support
Availability to travel: Yes
Availability to change residence: Yes
Work Day: Casual
Type of Job: Temporary contract
Minimum required education: Bachelor´s Degree
JOB TYPE
Work Day:Full Time
Employment type:Permanent Job
Salary:Negotiable
JOB REQUIREMENTS
Minimal experience:Unspecified
This advertiser has chosen not to accept applicants from your region.
9