85 Technical Support jobs in the Philippines

Technical Support Engineer
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Service Operations Manager is responsible for overseeing the entire service management system within the organization. This role involves developing and implementing service policies and procedures, managing a team of service professionals, and ensuring that service activities meet or exceed company objectives. The Service Operations Manager conducts regular audits, reviews service performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing service documentation, ensuring compliance with industry standards and regulations, and reporting on service performance to senior leadership.
Responsibilities:
Managing Service Operations
- Overseeing daily operations of service department
- Developing and implementing strategies to improve efficiency and customer satisfaction
- Ensuring compliance with company policies and procedures
- Maintaining and analyzing service metrics to identify areas for improvement
Budget and Resource Management
- Creating and managing service department budget
- Identifying cost saving opportunities and implementing strategies to reduce expenses
- Negotiating contracts with vendors and suppliers
- Managing inventory and ordering necessary supplies and equipment
Customer Relationship Management
- Building and maintaining positive relationships with customers
- Addressing and resolving customer complaints and escalations
- Collaborating with sales and marketing teams to identify and pursue new business opportunities
Quality Assurance
- Ensuring service standards and procedures are followed by all staff
- Conducting regular quality control checks to ensure customer satisfaction and identify areas for improvement
- Implementing corrective actions and process improvements to maintain high quality service delivery
Continuous Improvement
- Staying updated on industry trends and best practices
- Conducting research and implementing new technologies and processes to improve service operations
- Facilitating training and development opportunities for service staff to enhance their skills and knowledge.
Team Management:
- Lead and manage a team, providing guidance, feedback, and support.
- Set goals and KPIs for team members and monitor performance.
- Foster a positive and collaborative work environment.
- Develop and implement training programs to keep team members updated on trends and strategies.
High Impact Behaviors:
- Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
- Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
- Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Qualifications:
- Bachelor's in Engineering, Business Administration, Supply Chain Management, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Proven experience in import/export operations with significant supervisory experience.
- Expert level understanding of advanced failure analysis techniques.
- Strong problem-solving and analytical skills to identify issues and develop effective solutions.
- Excellent verbal and written communication skills to report findings and make recommendations.
- Strong analytical skills to interpret complex data and translate it into actionable insights.
- Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
- Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.
- Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
- A strategic thinker with a test and learn approach to marketing efforts and process improvements.
- Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
- End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Minimum Hiring Requirements**:

- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
**- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000

**Benefits**:

- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO

**Job Types**: Full-time, Permanent

**Salary**: Up to Php28,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay

**Experience**:

- call center: 1 year (required)

Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Minimum Hiring Requirements**:

- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:

- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000

**Benefits**:

- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO

**Job Types**: Full-time, Permanent

**Salary**: Up to Php28,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay

**Experience**:

- call center: 1 year (required)

Answering incoming calls from customers.
- Sorting out customers’ inquiries or requests.
- Ensuring that customers’ requests are managed in an appropriate and timely manner.
- Delivering a high caliber of service in a friendly, confident, and informed manner

**Minimum Hiring Requirements**:

- Must have a 1 year call center experience. (International Account).
- We accept Highschool Graduate or K12 Graduate.
**- Permanent Work From Home Setup anywhere in the Philippines.**
**- Virtual Training.**
***:

- Computer will be provided by the company.
- Remote position (must have functioning home office/space and high-speed internet).
- Amenable to work in rotating shift.
- Salary is up to P28,000

**Benefits**:

- Paid training
- Competitive salary plus allowances
- Leave Credits
- HMO

**Job Types**: Full-time, Permanent

**Salary**: Up to Php28,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay

**Experience**:

- call center: 1 year (required)

**RESPONSIBILITIES**:

- Receiving and entering customer purchase orders quickly and accurately through Quickbooks/Odoo.
- Quoting product lead times based on current stock levels.

**REQUIREMENTS**:

- Excellent written communication skills
- 1-2 years of experience as a Customer Service Representative.
- Ability to describe technical details in clear and concise language.
- Customer-oriented, with an ability to adapt and find solutions to customer concerns and questions.
- Knowledge of the manufacturing and plastics/lighting industry would be a plus, but not required.
- Able to work 8:00 am - 5:00 pm, Pacific Time

**Job Types**: Full-time, Permanent

Pay: From Php24,000.00 per month

**Benefits**:

- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Tips
- Yearly bonus

We are a young IT support company start up with International clients. We are currently looking for a dedicated, dynamic individual with basic or strong knowledge as Tech Support.

Provide and process information in response to inquiries, concerns, and requests.
Diagnose and resolve technical software issues.
Research required information using available resources.
Offer alternative solutions where appropriate with the objective of retaining customer and client business.
Redirect problems to appropriate resource.

Qualifications:
Must be graduate of any Computer or I.T related course
Must have knowledge on the ff:
Database (SQL)
Warehousing system
Have good communication skills (written and oral)
Possess problem solving / analytical skills
Willing to work on night shift
Flexible and willing to work on tasks assigned to him / her
With related experience preferred

**Salary**: Php15,000.00 - Php25,000.00 per month

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

COVID-19 considerations:
Remote interview process
Plastic shield at work stations
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

**Experience**:

- Technical Support Representative: 1 year (required)

**Language**:

- English (required)

**Desktop Support Engineer **is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.

Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.

Manage service request, software installation, new computer setups, upgrades, etc.

Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.

**Qualifications**:

- At least 1 year of related experience as Technical Support and ticketing tool (ServiceNOW, LanDesk)
- Can work 5 days a week, 10.5 hour per day
- Willing to work even on weekends, holidays and in any time, he is needed
- Amenable to travel in different sites or locations
- Open to work on a Project Based Employment 1yr RENEWABLE CONTRACT
- PLEASE MAKE SURE TO KEEP YOUR LINES OPEN FOR POSSIBLE INTERVIEW OVER THE PHONE

**Job Type**: Fixed term
Contract length: 12 months

Schedule:

- 10 hour shift

Application Question(s):

- Are you willing to work in San Fernando Pampanga and Tarlac if needed?

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT Support: 1 year (preferred)