820 Technical Support jobs in the Philippines

Qualifications:

• BS degree in Electrical, Electronics, Instrumentation, IT or relevant field.
• With related experience regarding technical support and service but fresh graduates who is willing to train are welcome to apply.
• Electrical, Instrumentation and Automation trainings/seminars.
• Excellent problem-solving and communication skills
• Good understanding of electrical drawings, P&ID, process flow chart and other technical papers.
• Initiative and work organization
• Must have documentation skills.
• Willing to travel and be assigned on site
• Able to attend client's request on weekends and holidays as required
• Team player
• Willing to work in Cainta, Rizal
• Can start ASAP.

Job Type: Full-time

Work Location: In person

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions,s and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

To apply for a Bilingual Global Service Desk (Mandarin), you are excellent at:

• Acts as the single point of contact for end-users in any IT-related inquiry, issue, or request.
• Records all English language incident tickets, system alerts, and requests.
• Serves as the Remote support running 24/7 supporting all Amkor locations globally.
• Analyses incident tickets, system alerts and request then provide solutions or recommendations.
• Categorize, prioritize, and assign reported incidents and provide solutions
• Administers the account management for various systems particularly global accounts such as active directory, Agile PLM, SAP, and manufacturing systems like MES, AMS, CIM, etc.
• Determine proper escalation or higher level of support group (application support, infrastructure, or Infosec team) if needed for more technical analysis and resolution.
• Ensure all incident tickets and requests are closed with resolution in accordance with the Service Level Agreement (SLA) metrics.
• Other functions may be assigned from time to time by a superior

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

As a Tier 1 Technical Customer Experience (CX) Advocate, you are the first line of support for our customers, providing exceptional service and technical assistance. Your role is pivotal in ensuring customers maximize their experience with our products and services. This position demands outstanding communication skills, a problem-solving mindset, and the ability to adapt to a fast paced, dynamic environment.

Responsibilities

Customer Support

• Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
• Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
• Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Technical Expertise

• Gain in-depth knowledge of Photobooth Supply Co.'s products, including assembly, software, hardware, printing solutions, and account management.
• Troubleshoot and resolve technical issues while escalating complex cases to the Tier 2 team when necessary.

Collaboration & Communication

• Work closely with the Tier 1 Team, fellow advocates, and Tier 2 teams to share knowledge, resolve escalations, and improve workflows.
• Participate in team training, mentorship, and development sessions to enhance your skills

Qualifications

• 2-3 years of technical support experience.
• Previous experience troubleshooting hardware and software remotely is required.
• Exceptional English language written and verbal communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to troubleshoot technical issues in a clear, concise manner.

Preferred

• Familiarity with Zendesk support ticketing systems.
• Background in photography, software, or event-related technology is a plus.

Skills & Competencies

• Proactive and resourceful in identifying solutions.
• Comfortable working in a remote team environment.
• Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
• Empathy and patience when dealing with customer challenges.

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Reconfiguration activity
• Troubleshooting of desktop, laptop, printer and mobile
• Installation of OS and drivers
• Re-image OS
• Basic network troubleshooting issues
• Resolve customers issues in an accurate and timely manner
• And all other duties assigned by superior or manager.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of Associate or Bachelor's degree in technical courses
• Knows around I.T stuff (Software and Hardware)
• Must be familiar with Microsoft Technology, software and applications
• Good communication skills in oral and written
• Ability to multi-task and manage time effectively
• Ability to work independently and reliably
• Must be willing to travel nationwide
• Must be willing to be trained

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• Life insurance
• Paid training

Work Location: In person

Technical Support Duties/Responsibilities

• Perform presales visits and presentations, promote the technical aspects of Quandatics' solutions and benefits of analytical use cases to prospective clients

• Develop solutions together with the Technical Team based on Client requirements

• Opportunity to conduct professional analytics training classes

• Opportunity to become experts in Talend, RapidMiner, Tableau, Cloudera, and TIBCO

• Respond to customer inquiries and provide technical support via phone, email, or chat.

• Diagnose and resolve technical issues related to hardware, software, and network systems.

• Guide customers through troubleshooting steps to resolve problems effectively and efficiently.

• Document customer interactions, technical solutions, and support processes accurately and thoroughly.

• Stay up-to-date on product updates, new technologies, and industry trends to provide informed support.
• Maintain a high level of professionalism, empathy, and customer focus in all interactions.

Qualifications and Skills:

• Must be a BS/BA degree holder.

• Atleast 2 years experience.

• Experience in working with customers at multiple levels.

• Demonstrated ability to work in highly collaborative, cross-functional environment

• Proficiency in MS Office, Excel, PDF.

• Previous experience as a Customer Relationship Manager or Customer Relationship Management experience is greatly preferred.

• Willingness and ability to travel.

• Basic knowledge of electrical and civil works is a plus, but not required. Willingness to undergo training is essential.
• Must possess good moral character and a positive work attitude.
• Senior High School graduates are preferred but not required.

Job Types: Full-time, Fresh graduate

Work Location: In person

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. 

What are we looking for?

• With at least 6 months and up BPO Experience
• Completed at least Senior High School or two (2) years of college education
• Basic computer navigation skills
• Good to Excellent Communication skills & Comprehension

What should you expect from us?

• Paid training from day one
• Tons of growth opportunities (93% of our non-agent positions are filled internally)
• A leadership team that hears your voice; we know that when we work together we can accomplish so much more
• Fun team environment where we work hard to build trust every single day
• HMO Benefits for you and your family
• Free Call Center Training
• Free Shuttle services in selected locations (Pick-up points)

Terms and conditions apply

HIRING NOW – CONSUMERS ELECTRONICS ACCOUNT

Start ASAP | Virtual Hiring Process

What We Offer:

Competitive Package up to ₱26,000 + Performance Bonus

Paid Training with HMO Coverage

Fast Hiring – No Mock Call, No Versant, Job Offer Right Away

Qualifications:

• Minimum 6 months BPO experience required
• Must have a laptop/desktop for virtual hiring process

Work Location: Bridgetowne, E-Rodriguez QC.

Job Types: Full-time, Permanent

Pay: Up to Php26,000.00 per month

Benefits:

• Additional leave
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have a Laptop or Desktop ?

Work Location: In person

Job description

• Responsible for ensuring a high level of Customer Satisfaction
• Provides post-sales Technical Support
• Assist clients with product selection and configuration
• Does field works
• Capable of following different procedures as per client requirements

QUALIFICATIONS

• Must be an IT graduate or any related course
• At least 6 months to 1 year of experience in an IT industry
• Has a knowledge in network, hardware and software solutions troubleshooting
• FRESH GRADUATES are welcome to apply

Job Type: Full-time

Pay: Php17, Php18,000.00 per month

Benefits:

• On-site parking
• Transportation service provided

Work Location: In person