2,826 Technical Support jobs in the Philippines

Company Description

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.*

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company's suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

*Outside China and India

Role Description

Power Factors seeks a Customer Technical Support for SaaS in the Global Customer Support department to complete our team. As a member of the Global Customer Support department and reporting to the Manager of Technical Support, you will play a pivotal role as an internal support escalation subject matter expert. Our technical support services provide our customers with resolving technical challenges involving multiple platform issues, data flows, networking, communication failures, and KPI calculations for customer assets.

The Technical Support Specialist is the 1st line of support for incoming issues, requests and phone calls, This position involves prioritizing incoming requests, assigning tasks to appropriate support teams, and ensuring timely and efficient responses to customer concerns while maintaining a high level of customer In this role, you will support our customers by resolving technical challenges involving platform issues, data flows, networking, communication failures and more.

This is part of the shifting 24x7 schedule that includes weekends. Remote work to start and on-site after 3 months (Location/Office: Sta. Rosa, Laguna)

Qualifications

• Software Proficiency. Proficient in using relevant software and support tools, CRM platforms like Freshdesk, as well as Technical Support ticketing workflows. Familiarity with SaaS (Software as a Service) products and technologies is a plus.
• Database Knowledge. Familiar with SQL and relational databases.
• Cloud Computing. Good understanding of cloud computing platforms and databases such as Azure and AWS (Amazon Web Services).
• Computer Networking Expertise. Experience working with Linux and networking fundamentals. Good understanding of networked devices and communication protocols.
• Troubleshooting. The ability to diagnose and resolve technical issues efficiently is fundamental. This includes researching problems, following procedures, and using relevant tools.

We are looking for a Technical Support & Product Specialist to join our heating solutions team. This role bridges customer service, technical product support, and sales enablement. You will work with contractors, electricians, and customers to provide accurate product recommendations, review technical drawings, and support the sales process with technical expertise.

Must Have's

• 2–4 years in technical support, inside sales, or related role
• Strong communication skills with customers and technical professionals
• Ability to read and interpret construction or electrical diagrams
• Proficiency with Google Workspace
• Proven experience in supporting sales or technical processes

Nice-to-Haves/Preferred

• Electrical engineering or related technical background
• Familiarity with infrared heating or HVAC systems
• Experience using Help Scout, Pipeline Deals CRM, or QuickBooks Desktop
• Ability to create or edit simple 2D/3D layouts
• Experience developing technical training or sales guides

This Position Is Perfect For You If You Are…

• Confident discussing heating or electrical products with both customers and contractors
• Skilled at simplifying technical details for non-technical audiences
• Process-oriented, highly organized, and solution-focused
• Positive, dependable, and motivated to deliver customer success
• Excited to contribute to both technical and sales outcomes

We Are Looking For The Following Specific Requirements

• Strong math and spatial reasoning to calculate product requirements
• Excellent problem-solving and documentation abilities
• High emotional intelligence with collaborative communication style
• Ability to balance independent tasks with teamwork
• Strong follow-through and accountability

Your Responsibilities Will Include (But Are Not Limited To):

• Handle customer inquiries via phone, email, and callbacks
• Provide product recommendations based on drawings and technical requirements
• Support lead qualification and hand-off to the sales team
• Assist with ecommerce-related technical questions
• Develop simple layout plans for heating system placement
• Coordinate with manufacturers for technical information
• Work with marketing to improve technical resources and FAQs
• Maintain and expand product documentation and knowledge bases
• Propose improvements to customer support processes

Job Type: Full-time

Pay: Php60, Php70,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Paid training
• Pay raise
• Work from home

Application Question(s):

• Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
• Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.

*

Do you have a main and backup computer? This is strictly required as we conduct system checks.

• Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

• Technical support: 3 years (Preferred)
• HVAC: 2 years (Preferred)
• Sales: 3 years (Preferred)
• Electrical Engineering: 2 years (Preferred)

Work Location: Remote

Founded in 1994 and headquartered in Switzerland,
ERNI
is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team.

Why ERNI is the Perfect Place for You:

• International Exposure: Work with global clients on cutting-edge projects.
• Inclusive Culture: Thrive in a collaborative and diverse work environment.
• Career Development: Enjoy continuous learning and professional growth opportunities.

Perks And Benefits

• Career Stability: Enjoy a stable career path with ample project opportunities.
• Skill Enhancement: Access free training and certifications.
• Wedding Gift: To celebrate your special day.
• Baby Basket: To welcome your newborn to the ERNI family.
• Fruit Basket: Boost of vitamins during hospitalization.
• Office Perks: Enjoy free snacks and coffee.

Growth And Opportunities

• Free Training: Advance your skills through technical and non-technical training.
• Challenging Projects: Engage in complex software projects across MedTech, Industry,

Finance, and Transportation.

• Supportive Environment: Benefit from a team dedicated to guiding and supporting your success.
• Recognition and Advancement: Receive acknowledgment for your efforts and

opportunities for promotion.

• Open Communication: Experience transparency and value your input in our culture.

Flexibility

• Hybrid Work Setup: Balance remote and in-person work for better work-life integration.

Events

• Connect and Celebrate: Participate in a variety of events including leisure, summer,

family, social, and year-end gatherings.

Qualifications
What are our wishes:

• Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.
• A minimum of 3-5 years' proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups
• Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.
• System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.
• Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.
• Knowledge of ITIL frameworks and experience in a regulated enterprise setting.
• Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.
• Exceptional verbal and written communications skills, with the ability to convey technical concepts to diverse audiences.
• Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.
• Strong analytical abilities, with a knack for identifying improvements and making data driven recommendations.

*How can you contribute to the team? *
Key Responsibilities

• Manage daily operations related to backup and storage systems.
• Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.
• Offer intermediate-level support for the organization's enterprise backup and storage systems.
• Coordinate backup and storage support activities with other IT support levels within the department.
• Promptly escalate significant enterprise backup and storage issues to relevant team members.
• Engage with external vendors for hardware and application support when required.
• Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.
• Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.
• Create and update documentation for backup and storage procedures, including inventory management.
• Conduct capacity planning and performance assessments for the backup and storage infrastructure.
• Undertake other tasks as directed by supervisors.

We deliberately focus on what we know best.

• 18 Locations in 8 Countries
• 800+ Employees across the Globe
• ISO Certified

Role description

The role is responsible for ensuring the integrity and accessibility of data by providing a robust and efficient enterprise backup, storage, and recovery service.

Key Responsibilities:

• Manage daily operations related to backup and storage systems.
• Oversee and maintain backup servers, tape libraries, disk repositories, storage arrays, and SAN switches, ensuring efficient backups, data replication and recovery.
• Offer intermediate-level support for the organization's enterprise backup and storage systems.
• Coordinate backup and storage support activities with other IT support levels within the department.
• Promptly escalate significant enterprise backup and storage issues to relevant team members.
• Engage with external vendors for hardware and application support when required.
• Implement Enterprise Backup and Storage software updates, patches, and ensure connectivity for backup and storage clients.
• Manage SAN and NAS connectivity, Lun and capacity provisioning, host presentation, snapshot, cloning and data replication.
• Create and update documentation for backup and storage procedures, including inventory management.
• Conduct capacity planning and performance assessments for the backup and storage infrastructure.
• Undertake other tasks as directed by supervisors.

Skills

The position requires the following qualifications and skills:

• Proven experience within a large-scale data center environment, with UNIX/Linux, Windows, virtualized, and cloud platforms.
• A minimum of 3-5 years' proficiency and actual experience in backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups
• Hands-on experience with tape libraries and disk hardware from IBM, Quantum, HP, etc.
• System administration experience, with knowledge of storage arrays and backup management solutions for operating systems like Microsoft Windows 2016/2019, VMware, UNIX/Linux.
• Understanding and actual experience with storage array administration, SAN, and NAS technologies, including Dell EMC and HP SAN/NAS products and technologies such as snapshot, clones and data replication.
• Knowledge of ITIL frameworks and experience in a regulated enterprise setting.
• Competence in scripting, automation, and monitoring tools for backup and storage such as DataDog, Ansible, Python.
• Exceptional verbal and written communications skills, with the ability to convey technical concepts to diverse audiences.
• Demonstrated ability to take ownership, work collaboratively, proactively and meet objective.
• Strong analytical abilities, with a knack for identifying improvements and making data driven recommendations.
• Availability to work extended hours, nights and weekends, as needed.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.

Embrace the innovation with iOPEX Technologies. Join us now

We are hiring for awesome and tech-savvy Technical Support for our # team.

With at least 1 year of Technical Support experience:

• Technical Support Specialist (Pre-dominantly Non-voice)

• Technical Support System Specialist (Pre-dominantly Non-voice)

• Technical Sales Specialist (Pre-dominantly Non-voice)
• Technical Support Representative (US Voice/Non-voice)
• Technical Service Support Representative (Pre-dominantly Non-voice)
• Technical Service Support Representative - Level 2 (Pre-dominantly Non-voice)

Job Overview:

As a technical support representative, you'll work directly with our customers over phone. Our team focuses on helping our customers directly with issues they are experiencing with our product or its functionality.

What you will be doing:

• Handle customer issues via phone calls for a technology product in home network
• Troubleshoot technical issues pertaining to products in WiFi surveillance cameras
• Provide active updates to the customer until the issue has been resolved
• Triage issues to Level-2 and Customer Care team in other global locations
• Accurately document cases in-line with process requirements
• Draft and send email follow-ups to the customer about cases that are being handled
• Maintain a positive attitude and calmly resolve issues customers face with the product

What we are looking for:

• At least a Senior High School or High school old curriculum graduates
• Should have at least 1 year of Technical Support on a BPO set up
• Excellent oral and written communication skills
• Well versed in computer systems and navigating mobile apps
• Basic knowledge of computer networking principles (Internet, LAN, Wi-Fi) and operating systems
• The ability to communicate technical information in an accessible manner to non-technical customers
• Good understanding of customer service processes, tools and best practices
• Ability to multi-task (Speak to customers on phone and type case notes in concurrence)
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.

KEY RESPONSIBILITIES

• Unpacking and packing of unit: Careful handling of all units, including organize unpacking and repacking to prevent damage and ensure efficient workflow.
• Assembly and disassembly (RAM Installation): Safe and precise disassembly of system units, ensuring all components are securely and correctly installed.
• Testing: Post-installation verification including system boot checks, BIOS/UEFI memory recognition.
• Cleaning: Light dusting and cleaning of internal and external components during assembly/ disassembly.
• Resealing: Proper resealing of units after successful RAM installation and testing, ensuring all screws, panels, warranty and box seals are in place for transport.

JOB REQUIREMENTS AND QUALIFICATIONS

• Graduate of any IT related course (Bachelors or Vocational).
• Fresh graduates are welcome to apply.
• With basic knowledge in hardware and software troubleshooting.
• Applicants must be willing to be assigned in Paco, Manila and Caloocan.

Job Types: Full-time, Fresh graduate

Benefits:

• Free parking
• Life insurance
• On-site parking

Work Location: In person

We're Hiring: Tech Support Specialist (Onsite)

Location: Angeles | Pampanga

Employment Type: Full-time | Flexible working schedule

Qualifications:

• Basic knowledge of VoIP (Voice Over IP)
• IT experience with a strong background in troubleshooting and system support
• Back-office experience and proficiency in Google Sheets or Microsoft Excel
• Excellent communication and problem-solving skills

If you're ready to join a dynamic team, send your CV to

Role Description

This is a full-time on-site role for a Technical Support Specialist at CodeLikeUs Technologies, Inc. located in Cebu. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, resolving technical issues, and troubleshooting hardware problems. They will also collaborate with cross-functional teams to identify and escalate complex issues, document technical solutions, and provide excellent customer service.

Qualifications

• Proven experience as a Technical Support Specialist or similar role
• Strong knowledge of computer systems, and hardware
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and prioritize tasks
• Degree in Computer Science, Information Technology, or related field is preferred
• Willing to work on weekends and holidays, when necessary
• Open to work-related travel
• Preferably male (due to the nature of the tasks; this is not intended to discriminate but to match current operational requirements)

Job Description

• Responsible for ensuring a high level of customer satisfaction.
• Provides pre-sales technical support.
• Assists clients with product selection and configuration.
• Conducts product presentations and demonstrations to clients.
• Performs fieldwork and handles in-house repairs for walk-in clients.
• Capable of following various procedures as per client requirements.
• Performs other tasks that may be assigned.