1,470 Helpdesk Analyst jobs in the Philippines

The Helpdesk Analyst provides first-level technical support and ensures timely resolution of IT-related issues. The role involves managing support tickets, assisting users across multiple communication channels, and escalating issues when necessary. The Helpdesk Analyst also supports remote and office-based staff, ensures accurate documentation, and helps maintain smooth IT operations in a 24/7.

Key Responsibilities

1. Ticket Management

2. Respond to and resolve open tickets in a timely manner.

3. Escalate tickets to the appropriate teams when additional expertise is required.
4. Ensure all tickets contain complete information and accurate documentation.

5. User Support

6. Provide support via chat, phone, email, and in-person interactions.

7. Assist remote staff, production admins, and executives with technical issues.
8. Follow up with users and stakeholders until resolution is confirmed.

9. System & Tools Support

10. Provide first-level support in a Windows environment, including user accounts, printers, shared drives, and desktop issues.

11. Manage Active Directory tasks such as account creation, password resets, and access control.
12. Support Google Workspace, Microsoft 365, and Microsoft Intune for collaboration, communication, and endpoint management.
13. Troubleshoot email, productivity apps, and compliance policies.
14. Provide assistance with VoIP systems (softphones, desk phones, PBX platforms) and ensure continuity of service.
15. Troubleshoot web-based tools used in production and business operations.

16. Reporting & Communication

17. Generate and maintain reports on ticket activity, metrics, and trends.

18. Act as a liaison during high-impact incidents to ensure clear communication between stakeholders.
19. Provide updates on ticket status to both users and management.

20. Collaboration

21. Work closely with the IT Field Support team to handle physical issues or escalations.

22. Support the field service team during peak hours when needed.
23. Contribute to IT process improvements through documentation and feedback.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• Proven experience in a Helpdesk or technical support role.
• Strong troubleshooting skills in Windows environments.
• Hands-on knowledge of Active Directory, Google Workspace, Microsoft 365, Microsoft Intune, VoIP systems, and web-based tools.
• Proficiency in IT ticketing systems and service management tools.
• Experience with remote support tools and endpoint management.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Strong organizational skills with attention to detail.
• Willing to work on a rotational shifting schedule to support 24/7 operations.

Summary

The Helpdesk Analyst provides first-level technical support and ensures timely resolution of IT-related issues. The role involves managing support tickets, assisting users across multiple communication channels, and escalating issues when necessary. The Helpdesk Analyst also supports remote and office-based staff, ensures accurate documentation, and helps maintain smooth IT operations in a 24/7.

Key Responsibilities

• Ticket Management
• Respond to and resolve open tickets in a timely manner.
• Escalate tickets to the appropriate teams when additional expertise is required.

• Ensure all tickets contain complete information and accurate documentation.

• User Support

• Provide support via chat, phone, email, and in-person interactions.
• Assist remote staff, production admins, and executives with technical issues.

• Follow up with users and stakeholders until resolution is confirmed.

• System & Tools Support

• Provide first-level support in a Windows environment, including user accounts, printers, shared drives, and desktop issues.
• Manage Active Directory tasks such as account creation, password resets, and access control.
• Support Google Workspace, Microsoft 365, and Microsoft Intune for collaboration, communication, and endpoint management.
• Troubleshoot email, productivity apps, and compliance policies.
• Provide assistance with VoIP systems (softphones, desk phones, PBX platforms) and ensure continuity of service.

• Troubleshoot web-based tools used in production and business operations.

• Reporting & Communication

• Generate and maintain reports on ticket activity, metrics, and trends.
• Act as a liaison during high-impact incidents to ensure clear communication between stakeholders.

• Provide updates on ticket status to both users and management.

• Collaboration

• Work closely with the IT Field Support team to handle physical issues or escalations.
• Support the field service team during peak hours when needed.
• Contribute to IT process improvements through documentation and feedback.

Requirements

• Bachelor's degree in IT, Computer Science, or related field.
• Proven experience in a Helpdesk or technical support role.
• Strong troubleshooting skills in Windows environments.
• Hands-on knowledge of Active Directory, Google Workspace, Microsoft 365, Microsoft Intune, VoIP systems, and web-based tools.
• Proficiency in IT ticketing systems and service management tools.
• Experience with remote support tools and endpoint management.
• Excellent communication and customer service skills.
• Ability to work under pressure and meet deadlines.
• Strong organizational skills with attention to detail.
• Willing to work on a rotational shifting schedule to support 24/7 operations.

Job Type: Full-time

Work Location: In person

Overview

Spirit Technology Solutions specializes in delivering business IT solutions, specifically designed to service a wide range of clientele, from small businesses to large corporate organizations. Spirit provides a broad range of technical services, across multiple technologies. The teams are skilled in engineering, optimization, and management of client infrastructure. We are a dynamic, growing organization and this is a great opportunity to join us at a fascinating time for the business.

Purpose of role

The IT Helpdesk Analyst are the first responders for client support, either by ticket or phone. Systems technicians will answer calls, document client request details, perform initial troubleshooting, and escalate where required. They will follow set escalation procedures incident, service request management and time recording.

Essential attributes for success

• Excellent time management skills
• Proficient in both verbal and written communication & Microsoft Office
• A keen interest in IT and Telecommunications

Desirable attributes for success

• 1-2 years' experience in a similar role
• Experience with ITSM Tools and methodologies
• Relevant Tertiary IT qualifications, Industry and ITIL certifications
• Experience with remote support, offering end-user support to clients, within a Remote Desktop Services environment
• Working knowledge and experience with Microsoft 365, Hyper-V, Microsoft Exchange
• Server & Network management
• Familiar with Active Directory and Group Policy
• Understanding of networking fundamentals and diagnostic processes
• Must be willing to work on shifting schedule

In addition to the attributes outlined in the position description above the successful candidate will possess the following:

Essential Qualifications, Skills & Required Knowledge

• A winning can-do attitude
• Client experience orientated, with a high attention to detail
• An all-rounded team player that relishes working with a like-minded team where
  
  accuracy, hard work and a sense of humor is encouraged.

Personal qualities and attributes

• Ability to work and function in a small team environment with the ability to prioritize
• workload appropriately
• Ability to work unsupervised and use initiative
• High level of integrity and excellent decision-making skills
• High level of interpersonal skills

WHAT WE OFFER:

Work-from-home setup

Great Place to Work-Certified Company

Premium HMO

Holistic employee experience

Rewards and incentives

Monthly engagement activities

Career advancement opportunities

Paid referral program

Job Description
Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a
Premier Helpdesk Analyst -English APAC
Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll make an impact:
We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
• Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
• Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.

Could this be you?

• At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
• Experience with CETS or any other leisure tool is welcome but not required.
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:
We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:
Competitive salary, 18 days holiday that increases with years of service plus Christmas working days (office shutdown), hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution and medical + dental insurance. We also offer new parent leave, life and accident insurance as well as an annual allowance for the purchase of medicines.

Search for & #travelportGDL for our employee stories on LinkedIn

Your journey at Travelport starts here- apply now
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

Job Description
Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring right now for a
Premier Helpdesk Analyst -English NORAM
Search for #Travelport on LinkedIn and hear from our amazing team.

How you'll make an impact:
We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
• Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
• Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.

Could this be you?

• At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
• Experience with CETS or any other leisure tool is welcome but not required.
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:
We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:
Competitive salary, 18 days holiday that increases with years of service plus Christmas working days (office shutdown), hybrid working model, annual bonus (non-contractual), statutory sick pay, pension contribution and medical + dental insurance. We also offer new parent leave, life and accident insurance as well as an annual allowance for the purchase of medicines.

Search for & #travelportGDL for our employee stories on LinkedIn

Your journey at Travelport starts here- apply now
We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

Position: Technical Helpdesk Analyst

Company Industry: BPO

Work Location: BGC Taguig

Work Schedule: Shifting Schedule (5 days a week)

Salary: Php 25,000-40,000 (Depending on experience)

Work Setup: Onsite

JOB REQUIREMENTS:

• At least 1-5 years of experience in Service Desk / Technical Support (Senior level requires 5 years BPO experience, including 3 years in Service Desk)
• Undergraduates are open to apply
• Strong knowledge in computer troubleshooting and technical support
• Can attend an on-site interview.
• Willing to work on-site in BGC

JOB RESPONSIBILITIES:

• Provide first-level technical support and resolve IT-related issues
• Troubleshoot hardware, software, and network concerns
• Log, track, and manage service requests in the system
• Escalate complex technical issues to higher-level support teams
• Deliver excellent customer service to internal and external clients

RECRUITMENT PROCESS (Onsite):

• HR Interview
• Technical Interview
• Hiring Manager Interview
• Job Offer

Job Types: Full-time, Permanent

Pay: Php20, Php40,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can't solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we're looking for the best thinkers to help us do it.

We're hiring a Premier Helpdesk Analyst Search for #Travelport on LinkedIn to hear from our amazing team.

How you'll make an impact:

We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.

Your role in action:

• Provide Helpdesk support of the full Travelport product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
• Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
• Adhere to resolution/escalation times to minimise the impact on our customers and continually strive for improved performance. Continuously increase Travelport application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.

Could this be you?

• Knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
• Experience with CETS or any other leisure tool is welcome but not required.
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

Discover why our teams love working here:

We're a diverse and inclusive workforce, representative of the communities and customers we serve. We're committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

Where do we start? Our benefits package includes:

A hybrid work model, competitive base salary and bonus plan, as well as a very comprehensive benefits package including a generous holiday allowance plus Christmas working days (office shutdown).

Your journey at Travelport starts here- apply now

Under the supervision of the Helpdesk Supervisor, this key position is expected to respond to inquiries and requests for assistance in a timely manner within the organization's computer systems. Responding to technical concerns might include providing remote and desk-side support in a mostly Windows and Microsoft environment. The position further requires identifying problems, troubleshooting and providing assistance or advice to employees.

DUTIES & RESPONSIBILITIES:

• Receives, analyzes and responds to customer requests/ concerns via ticketing system, email, messaging app or calls to ensure that all needed information are gathered and customer needs are met.
• Performs basic troubleshooting of IT related issues and accommodates requests within Helpdesk scope to provide immediate assistance to customers.
• Escalates issues and requests to other BTS resolver teams or departments to ensure that they will be accommodated accordingly.
• Sends notification with correct and complete information to all concerned parties as part of BTS and ADEC processes such as but not limited to highly impacting incident handling, BCP execution and company announcements to ensure that information is distributed accordingly.
• Familiarizes oneself not only on BTS Helpdesk but as well as other BTS Teams' and departments' policies and procedures to ensure that he can answer customer inquiries or process tickets accordingly.
• Assists other BTS teams projects to gain further knowledge and to help in its completion on time.
• Creates reports/ documentations that may be assigned to ensure submission on time.
• Performs other tasks that may be assigned from time to time.

REQUIREMENTS:

• Graduate of a 2 to 5-year course preferably related to Information Technology or Computer Science or Computer Engineering.
• Preferably attended IT related topic seminars and lectures.
• At least 3 months training experience in relevant or related role/capacity
• 1 year or more of relevant and related experience in BPO industry is an advantage

IMPT. NOTE: As this website allows us to collect your information through your resumes, please read our Privacy Notice before proceeding:

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Paid training

Education:

• Bachelor's (Required)

Experience:

• BPO: 1 year (Required)
• Heldesk Analyst: 1 year (Required)
• IT-related: 1 year (Required)

Work Location: In person

Work Set-Up:
100% Onsite in BGC, Taguig

Shift:
Eastern Time Shift

Office Location:
Philplans Corporate Center, BGC, Taguig

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday