Explore numerous technical support job opportunities. These roles are essential for maintaining smooth operations across various industries, providing crucial assistance to customers and internal teams. Technical support specialists troubleshoot 526 Technical Support jobs in the Philippines
0
Technical Support
Urdaneta, Pangasinan
ADDESSA CORPORATION
Posted today
Job Viewed
Job Description
Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
**Job Types**: Full-time, Permanent
**Salary**: Php9,000.00 - Php12,000.00 per month
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
**Job Types**: Full-time, Permanent
**Salary**: Php9,000.00 - Php12,000.00 per month
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Mabalacat, Pampanga
Owens Asia, Inc..
Posted today
Job Viewed
Job Description
**LOCATION**:
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer**
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
Desktop Support Engineer is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes.
Manage service request, software installation, new computer setups, upgrades, etc.
Performs general preventive maintenance tasks on PC, laptops, printers and any other authorized peripheral equipment.
**Qualifications**:
- Must be graduate of Bachelor's Degree or Vocational in any IT Related Course
- **Must be willing to work in Ormoc City, Leyte**:
- Flexible in working schedule
- Open for Project Based Employment good for 1 year RENEWABLE Contract
- Must have at least 1yr experience as Desktop Support (hands on)
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
3
Technical Support
AVID SALES CORPORATION
Posted today
Job Viewed
Job Description
**AV Technician & ELECTRICIAN**
- At least 6 months-1 year of working experience
- NCU Tesda Certified
- AV Technician
- Full time position is available
**Knowledable with the following**:
- WIRING / REWIRING
- PA / BGM / HT INSTALLATION
- HOME / COMMERCIAL INSPECTION
- DATA / TELCO / AV CABLING
- BASIC PROGRAMMING
**Good benefits package awaits for qualified applicants**
Located at Avid Sales Corporation,5th flr., Solid Service Building, #145 G. Araneta Avenue, Brgy. Tatalon, Q.C.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 10 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
- At least 6 months-1 year of working experience
- NCU Tesda Certified
- AV Technician
- Full time position is available
**Knowledable with the following**:
- WIRING / REWIRING
- PA / BGM / HT INSTALLATION
- HOME / COMMERCIAL INSPECTION
- DATA / TELCO / AV CABLING
- BASIC PROGRAMMING
**Good benefits package awaits for qualified applicants**
Located at Avid Sales Corporation,5th flr., Solid Service Building, #145 G. Araneta Avenue, Brgy. Tatalon, Q.C.
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 10 hour shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Makati, National Capital Region
PSC Biotech
Posted today
Job Viewed
Job Description
PSC Biotech Corporation (PSC), a global employee-owned firm, is anchored by three primary business lines in the life sciences industry: consulting, enterprise software development and sales, and contract pharmaceutical manufacturing. As such, PSC supports clients worldwide through a variety of comprehensive services designed to provide the ability to perform to the highest industry standards with efficiency and meet all regulatory compliance requirements. The incumbent is also responsible and accountable for the execution of the PSC mission, “to maintain the integrity and professionalism of our products and services while enabling steady growth and development.”
We are hiring for multiple positions. Available shifts are as follows:
- Mon-Fri 03:00-12:00 Philippine Time (15:00 - 00:00 US EDT)
- Sat-Wed 12:00-21:00 PHT (00:00 - 09:00 US EDT)
- Sat-Wed 19:00-04:00 PHT (07:00 - 16:00 EDT)
- Sat-Wed 03:00-12:00 PHT (15:00 - 00:00 US EDT)
**Responsibilities**:
- First point of contact for all tickets of calls from our customers or internal users
- Create tickets for calls based on Freshdesk process
- Add applicable information to tickets, company, issue, customer information
- Define priority of tickets in relation to SLA
- Escalate priority tickets directly to 2nd level support and manage that communication
- Assure service level agreements are being met
- Participate and contribute to continuous improvement
**Requirements**:
- 2 + years of experience
- IT specialist or comparable education 1st level support experience in handling international customer inquiries and Service Level agreements
- Experience in one programming language (Linux, SAML, SQL, NO SQL)
- Multitasking, goal oriented and able to work independently
- Great communication skills and client facing skills
- Passionate about customer support and helping customers
- Fluent in English
Preferred
- BA/BS degree in Computer Science or related technical field
- Experience with Freshdesk or similar systems
- Existing knowledge of the regulated life science marketplace
- Existing knowledge of life science enterprise Software-as-a-Service
Demonstrated Competencies:
- Customer Support - Comfortable speaking with customers and providing solutions
- Time Management - Manage workload and other projects assigned accordingly
- Communication - Ability to communicate clearly and concisely to customers in written and verbal form
- Relationship Building - Work with and across both internal and external customers, while building a collaborative partnership.
- Analytical Skills - Identify, research, and demonstrate logical reasoning to communicate critical information.
- Interpersonal Awareness - Ability to be aware of how actions, ideas, and communication can/does affect people and their outcomes.
- Agility - Meet objectives by responding to competing and changing priorities and multiple tasks under inflexible timelines
See Job Description
We are hiring for multiple positions. Available shifts are as follows:
- Mon-Fri 03:00-12:00 Philippine Time (15:00 - 00:00 US EDT)
- Sat-Wed 12:00-21:00 PHT (00:00 - 09:00 US EDT)
- Sat-Wed 19:00-04:00 PHT (07:00 - 16:00 EDT)
- Sat-Wed 03:00-12:00 PHT (15:00 - 00:00 US EDT)
**Responsibilities**:
- First point of contact for all tickets of calls from our customers or internal users
- Create tickets for calls based on Freshdesk process
- Add applicable information to tickets, company, issue, customer information
- Define priority of tickets in relation to SLA
- Escalate priority tickets directly to 2nd level support and manage that communication
- Assure service level agreements are being met
- Participate and contribute to continuous improvement
**Requirements**:
- 2 + years of experience
- IT specialist or comparable education 1st level support experience in handling international customer inquiries and Service Level agreements
- Experience in one programming language (Linux, SAML, SQL, NO SQL)
- Multitasking, goal oriented and able to work independently
- Great communication skills and client facing skills
- Passionate about customer support and helping customers
- Fluent in English
Preferred
- BA/BS degree in Computer Science or related technical field
- Experience with Freshdesk or similar systems
- Existing knowledge of the regulated life science marketplace
- Existing knowledge of life science enterprise Software-as-a-Service
Demonstrated Competencies:
- Customer Support - Comfortable speaking with customers and providing solutions
- Time Management - Manage workload and other projects assigned accordingly
- Communication - Ability to communicate clearly and concisely to customers in written and verbal form
- Relationship Building - Work with and across both internal and external customers, while building a collaborative partnership.
- Analytical Skills - Identify, research, and demonstrate logical reasoning to communicate critical information.
- Interpersonal Awareness - Ability to be aware of how actions, ideas, and communication can/does affect people and their outcomes.
- Agility - Meet objectives by responding to competing and changing priorities and multiple tasks under inflexible timelines
See Job Description
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
Mabalacat, Pampanga
Owens Asia, Inc..
Posted today
Job Viewed
Job Description
**LOCATION**:
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support / Customer Service
Cebu, Cebu
AOSP - Cebu
Posted today
Job Viewed
Job Description
**KNOWLEDGE AND SKILLS REQUIRED**
**Communication Skills**:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills - ability to clearly understand and state the issues customers present.
Ability to concentrate - follow customers issues without distraction to resolution.
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
**Computer Knowledge/Skills**:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
**Customer Focus**:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.
**Problem Solving Skills**:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.
**Here is what you need to know about them**:
An **Amazon Technical Support Associate** team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies.
**Responsibilities include, but are not limited to**:
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
**JOB DESCRIPTION**:
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
**Communication Skills**:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills - ability to clearly understand and state the issues customers present.
Ability to concentrate - follow customers issues without distraction to resolution.
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
**Computer Knowledge/Skills**:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
**Customer Focus**:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.
**Problem Solving Skills**:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.
**Here is what you need to know about them**:
An **Amazon Technical Support Associate** team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies.
**Responsibilities include, but are not limited to**:
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
**JOB DESCRIPTION**:
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Associate
Davao del Sur, Davao del Sur
TALENT OUTSOUCING CHANNEL SOLUTIONS
Posted today
Job Viewed
Job Description
"Urgent in need of someone who can start ASAP for this Account!
Location: DAVAO CITY br>Work set -up: Work onsite/Office -based
Qualifications:
At least senior high school graduate.
At least 1 year BPO/Non - BPO experience
With good to excellent ENGLISH communication skills.
Must be fully vaccinated
Willing to process their application immediately
Compensation:
Competitive basic salary plus other Allowances
10% Night differential
HMO (Intellicare) upon regularization
Monthly allowances upon regularization
Additional benefits will be discussed during the Job Offer. "
Location: DAVAO CITY br>Work set -up: Work onsite/Office -based
Qualifications:
At least senior high school graduate.
At least 1 year BPO/Non - BPO experience
With good to excellent ENGLISH communication skills.
Must be fully vaccinated
Willing to process their application immediately
Compensation:
Competitive basic salary plus other Allowances
10% Night differential
HMO (Intellicare) upon regularization
Monthly allowances upon regularization
Additional benefits will be discussed during the Job Offer. "
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Zambales, Zambales
JAV Resource Corporation
Posted 2 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT ENGINEER
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
br>We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce!
If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician, who has analytical skills to troubleshoot and provide technical solutions, and a heart for customer service at the same time, YOU BELONG TO US!
The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their day-to-day tasks involve answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.
JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company, with robust clientele in Australia offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We aim to provide back office support to our valued clients, ranging from Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing and Customer Service. We are every business’ partner to achieving their market targets and business goals. < r>
What we Offer?
• A competitive package depending on meeting the qualification requirements stipulated above < r>• ull-time, permanent employment < r>• A ove standard leave credits upon regularization < r>• P id trainings related to the job < r>• T ols necessary in the delivery of output will be company-provided < r>• A niversary increase < r>• P rformance incentives < r>• H liday and overtime payment if incurred < r>• O fice-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week work schedule < r>
Please note that this is a FULL TIME, ON-SITE OFFICE JOB
Should you be interested to grow your career in the BPO industry, send us your comprehensive curriculum vitae and our Human Resource Professional will connect with you for the schedule and details of the screening process.
Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)
Benefits:
• A ditional leave < r>• C mpany Christmas gift < r>• C mpany events < r>• O portunities for promotion < r>• P id training < r>• P y raise < r>• P omotion to permanent employee < r>
Schedule:
• 8 hour shift < r>• D y shift < r>
Supplemental Pay:
• 1 th month salary < r>• A niversary bonus < r>• H liday Pay < r>• O ertime pay < r>• P rformance incentive < r>• Y arly bonus < r>
License/Certification:
• L censed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred) < r>
Requirements
• L censed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician < r>• K owledge in solar panels, batteries and inverters is a deal breaker < r>• H s prowess in English communication, oral and written < r>• C n confidently speak with all types and levels of people < r>• H s active listening skills < r>• A le to multi-task - maneuver computer from one application to another while talking to the customer over call < r>• P ssionate about providing customer service < r>• A aptable, organized, patient and empathetic < r>• C mfortable working with a team of Engineers, collaborative and dynamic
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