427 Hotel Staff jobs in the Philippines

Comp Package:

• Basic Pay: 25,000
• Upfront Allowance: 3,000
• Performance Bonus: Up to 3,000

Job Overview:

We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and amenities. This role involves providing top-tier service while maintaining a positive and professional attitude.

Key Responsibilities:

• Handle inbound or outbound calls with hotel guests and potential customers.
• Assist with hotel reservations, cancellations, and modifications in a timely manner.
• Provide accurate information on hotel rates, availability, policies, and promotions.
• Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
• Ensure customer satisfaction by delivering efficient and effective solutions.
• Process booking requests, modifications, and cancellations following company policies.
• Maintain accurate records of all customer interactions using CRM tools and other company systems.

Qualifications:

• Senior High school graduate.
• At least 1 year experience in customer service, preferably in a hotel/reservation-related role in the BPO Industry
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Experience with hotel reservation systems (e.g., Opera, Amadeus, etc.) is an advantage.
• Flexibility to work various shifts including nights, weekends, and holidays.

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Handle customer inquiries through email, chat, or other communication channels as needed.
• Help customers adjust or cancel reservations while adhering to hotel policies.
• Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
• Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
• Share feedback and suggestions to improve processes and enhance the customer experience.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

QUALIFICATIONS:

• Candidate must possess a Bachelor's degree in Hotel & Restaurant Management, Business Administration, or related field;
• With prior experience in handling hotel or resort pre-opening operations;
• Strong understanding of hotel operations, including Rooms, Food & Beverage, Front Office, Housekeeping, Engineering, and Sales & Marketing;
• Must be flexible, highly organized, and able to work in a fast-paced pre-opening environment;
• Willing to relocate to Ilocos Sur.

Job Type: Full-time

Work Location: In person

Are you thrilled about delivering outstanding customer service? We're looking for a vibrant Call Center Agent to join our team in Metro Manila

If you're a High School Graduate (old curriculum) and excited to work onsite, this opportunity is for you

Your Key Responsibilities

• Handle customer inquiries through email, chat, or other communication channels as needed.
• Help customers adjust or cancel reservations while adhering to hotel policies.
• Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications.
• Recommend special offers, packages, and room upgrades to boost hotel occupancy and revenue.
• Share feedback and suggestions to improve processes and enhance the customer experience.

Perks You'll Enjoy

• Competitive salary
• HMO on Day 1
• One-day hiring process
• Flexible shifts: Day, Night, and Graveyard
• Voice and non-voice accounts available

URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Manage hotel bookings, customer inquiries, and cancellations for guests and partners.
• Offer precise details on room availability, pricing, amenities, and policies.
• Process reservations efficiently and without errors.
• Address customer concerns and escalate more complex issues when necessary.
• Achieve performance goals related to efficiency, quality, and guest satisfaction.
• Keep thorough and accurate records of bookings and customer interactions.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Manage hotel bookings, customer inquiries, and cancellations for guests and partners.
• Offer precise details on room availability, pricing, amenities, and policies.
• Process reservations efficiently and without errors.
• Address customer concerns and escalate more complex issues when necessary.
• Achieve performance goals related to efficiency, quality, and guest satisfaction.
• Keep thorough and accurate records of bookings and customer interactions.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

We are seeking a passionate and experienced Hotel Manager to lead our operations and ensure exceptional guest experiences. If you have a proven track record in hospitality management, strong leadership skills, and an unwavering commitment to excellence, this is your chance to make a meaningful impact at Sotogrande Davao Hotel, located in Maa, Davao City.

Job Requirements:

• Candidate must possess at least Bachelor's/College Degree in Accountancy, Hospitality/Tourism/Hotel Management or business related degrees.
• Significant working experience in a managerial role in a hotel is required for this position.
• Must be fluent in English communication, both written and verbal.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working knowledge of MS Office Applications.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Outstanding leadership skills and great attention to detail.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Must be willing to relocate to any hotels under our group.

Job Type: Full-time

Schedule:

• Holidays
• Weekends

Experience:

• hotel: 5 years (Required)

Work Location: In person

Hotel Manager

Emperor Group of Companies – Jaro, Iloilo City

Full-Time | Permanent

About the Role

The Emperor Group of Companies is seeking a committed and results-driven Hotel Manager to lead the operations of our boutique hotel in Jaro, Iloilo City. With approximately 30 rooms, this role is ideal for a proactive, hands-on leader who is passionate about delivering excellent guest experiences, ensuring operational efficiency, and driving team success and business growth.

Key Responsibilities

• Oversee daily hotel operations, including front desk, housekeeping, staff scheduling, maintenance, and food service
• Develop and implement strategies to enhance guest satisfaction and increase revenue
• Lead the recruitment, onboarding, training, and performance evaluation of hotel staff
• Set and monitor Key Performance Indicators (KPIs) to maintain high service and operational standards
• Collaborate with the sales and marketing team to create and support effective promotional campaigns
• Contribute to business development and brand-building efforts to strengthen the hotel's market position
• Promote a professional, team-oriented work culture focused on accountability, growth, and continuous improvement

What We're Looking For

• Bachelor's degree in Hospitality/Tourism/Hotel Management, Business course, or any related course
• At least 2 years of experience as a Hotel Manager or in a senior supervisory role within the hospitality industry
• Well-versed in hotel management, with expertise in operations, budgeting, staff coordination, and guest relations.
• A pleasing personality and a professional demeanor with excellent interpersonal skills
• A team player with strong leadership qualities and a willingness to be trained and continuously improve
• Proven ability to set and achieve KPIs that support both operational success and customer satisfaction

Job Type: Full-time

Benefits:

• On-site parking
• Paid training

Ability to commute/relocate:

• Iloilo City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• supervisory: 5 years (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

We're growing and we want YOU to be part of our Customer Service Representative team in Metro Manila

Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

Handle customer inquiries, provide solutions, and resolve issues across various channels.

Offer accurate information about products, services, and company policies.

Process orders, returns, and account updates efficiently.

Maintain high standards of customer service and satisfaction.

Meet performance targets for productivity, quality, and customer satisfaction.

Document interactions and transactions accurately.

Qualifications:

High school diploma or equivalent required; customer facing work experience is a plus.

No prior customer service experience necessary—we provide comprehensive training

Strong communication and interpersonal skills.

Attention to detail and effective problem-solving abilities.

Ability to work in a fast-paced environment and adapt to changing customer needs.

Proficiency with customer service tools and systems is a plus but not required.

Why You Should Apply:

Competitive Salary (up to 25K)

Monthly Commissions

Fast-Track Career Growth for top performers

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits at the office (because work should be enjoyable)

Pioneer Accounts (including Non-voice and Easy Accounts)

Incentives, Signing Bonuses, and More Premium Perks

Flexible Shifts (Day, Mid, and Night)

Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're new to customer service or looking to elevate your career, we have a place for you

Ready to take your career to the next level? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php28,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person