56 Hotel Administration jobs in the Philippines

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description

This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications

Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Guest Services Manager, the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest services section.

Meets and Exceeds Customers and Team Members Expectations

• Establishes and communicates customer service objectives which support
  
  achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods
  
  of Responding to customer requests.
• Ensures that employees receive the training necessary to provide "Unique Guest
  
  Experience" service.
• Determines customer delight level and needs by reviewing comment cards and
  
  talking to customers regularly.
• Provides staff with the skills training to be able to provide value added service
  
  customers.
• Performs other duties as required to provide "Unique Guest Experience"

Leadership

• Develops and implements strategies to achieve Employee Satisfaction Index
  
  goals.
• Creates a positive work environment for all employees.
• Develops employees to maximize potential and prepare for future promotional
  
  opportunities by conducting counseling sessions, determining developmental
  
  needs and allowing these needs to be met.

QUALIFICATIONS

• Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
• With at least 12 years of experience in front office, guest services, or a similar role in the hospitality industry.
• Excellent communication and interpersonal skills with a warm, service-oriented personality.
• Proficient in hotel systems, reservations software, and MS Office applications.
• Strong ability to handle guest concerns and complaints professionally and provide effective solutions.
• Well-groomed, professional appearance, and the ability to maintain composure under pressure.
• Flexible to work in shifts, weekends, and holidays as required by hotel operations.
• Willingness to work in Mactan, Cebu.

GUEST SERVICES ASSOCIATE (FRONT OFFICE)

QUALIFICATIONS:

• We encouraged new or fresh graduates of Bachelor in HRM or Tourism and Communication.
• Neat and with a pleasing personality
• Excellent oral and written communication skills
• Computer literate

JOB DESCRIPTION:

1. RECEPTION

• Reads and Acknowledge the entries in the Front Office Logbook
• Ensures all pertinent information that needs follow-up are properly endorsed to the incoming shift.
• Handles registration of guests and ensures completion of the registration cards per established procedure. Ensures that all information on the Registration Card is encoded in the Front Office System.
• Ensures that all guests are provided with adequate and correct information on hotel products, services, and the like.
• Receives and attends to guest inquiries.
• Handles messages, parcels, facsimile transmissions, mail, and guestroom keys per established procedures and standards.
• Accomplishes/generates reports during the shift per established procedures and standards
• Perform other duties of a Guest Services Associate.
• Familiar with and able to carry out basic reservation procedures
• Coordinate with the Sales Department on matters regarding corporate clients' pre-arrival and post-arrival concerns.
• Coordinates with the Housekeeping Department on blocked-off rooms for VIP guest(s).

2. CASHIERING

Job Type: Full-time

Pay: Php18, Php18,126.00 per month

Benefits:

• Employee discount
• On-site parking
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Preferably Korean speaking
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Hilton Manila

Schedule
Full-time

Brand
Hilton Hotels & Resorts

Job
Guest Services, Operations, and Front Office

Guest Services Specialist

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today

Job Summary

Join a fast-growing, guest-centric organization where your communication skills and problem-solving mindset will directly impact customer satisfaction. As a Guest Services Specialist, you will be the first point of contact for guests across phone, email, and our CRM platform. This is a dynamic, full-time remote role supporting a U.S.-based company in the car wash services industry. If you thrive in a fast-paced, high-volume service environment and value autonomy and professionalism, we want to hear from you.

Duties and Responsibilities

• Respond to inbound guest inquiries via phone and email with professionalism and empathy.
• Troubleshoot membership-related issues and guide users through our online guest portal.
• Manage and resolve CRM tickets, identifying and addressing common user challenges.
• Perform account updates, cancellations, and other guest requests using our internal CRM (Rinsed).
• Monitor and triage messages from the general inquiries inbox, escalating or resolving as appropriate.
• Liaise with physical store locations as needed for lost items, incident reports, or in-store service issues.
• Represent the brand accurately and warmly across all guest touchpoints.
• Work independently in a fully remote environment, escalating complex issues to the Guest Services Manager.
• Collaborate with the broader Guest Services team to ensure consistent, high-quality support coverage.

Required Skills and Abilities

• Excellent verbal and written English communication skills; clear, friendly, and professional tone.
• Proven experience in customer service, call centers, or guest support roles.
• Strong problem-solving abilities and comfort navigating CRM systems (experience with Rinsed is a plus).
• Ability to work autonomously, manage time effectively, and adapt to changing guest needs.
• High degree of comfort handling sensitive guest interactions with professionalism.
• Familiarity with email triage and support ticketing systems.
• Must have availability to work full-time, with a nine-hour shift (including lunch break) scheduled within the 4:00 AM – 9:00 PM Arizona Time window to ensure overlap with U.S. business hours.

Preferred Qualifications

• Experience supporting car wash, retail, membership-based, or multi-location service businesses.
• Background working with U.S.-based teams in a fully remote capacity.
• Prior exposure to AI-powered customer communication tools.

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php37, Php45,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Automotive industry: 1 year (Preferred)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: Remote

• Act as the primary point of contact for guests from reservation confirmation to post-departure.
• Respond to guest inquiries promptly and professionally across all communication channels.
• Build rapport and establish brand loyalty through continuous engagement and exceptional service.

• Coordinate with on-ground staff 48 hours prior to guest arrival to ensure all preparations are complete.
• Manage guest requests and ensure they are communicated effectively to the relevant teams.
• Maintain accurate and detailed records of all guest interactions and resolutions.

This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Your experience and skills include;

• Previous Guest Services experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

What is in it for you;

• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Transportation service provided

Work Location: In person

Firm Summary
White & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary
The
*Guest Services Assistant *
is responsible for managing a wide range of administrative tasks under a single role, spanning responsibilities under Switchboard, Business Administration, Room Reservation, Risk Management, Facilities, and Visitor Support. They work with the global teams from the Firm's 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm's proprietary tools, and via calls and email management.

Duties And Accountabilities1
*Administrative *

• Report to and take direction from the department's corresponding leadership team
• Coordinate with various global points of contact and internal clients to accommodate and fulfill requests and queries
• Generate reports and analysis and provide recommendations where needed
• Consistently track daily productivity
• Show excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources
• Participate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and community
• Participate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessary

*Communication *

• Effectively manage conversations with internal clients through emphatic listening
• Understand the primary needs of end users and offer recommendations

*Technical *

• Conduct routine test calls ensuring proper call routing
• Escalate and respond to technical issues and service challenges
• Demonstrate proficiency in the use of the Firm's software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing units
• Must be flexible and can adapt to change in workflow requests

*Relationship Management *

• Use good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workarounds
• Ensure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentiality
• Enable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely manner

Service Certification Requirement
The Guest Services Assistant is required to pass the service certification to equip them with the necessary skills and tools to perform their assigned tasks. Necessary support will be provided during this period. Failure to pass the Service certification process will result in failure to meet standards of

work quality and performance, hence, the probationary employment will be terminated.

locations

City of Dreams Manila

time type

Full time

posted on

Posted Today

time left to apply

End Date: December 8, days left to apply)

job requisition id

REQ13404

REQ13404 Agent, Guest Services (Open)

POSITION SUMMARY:

The Agent, Guest Services is an individual who answers multi-line calls, assists with the inquiries and/or directs the calls to the appropriate destinations promptly.

The agent is tasked with providing professional and swift service to guests and facilities at the property in an informed and timely manner.

The individual is tasked with ensuring guest expectations are met, adhering to established Forbes standards, policies and procedures.

He/she will be required to achieve set objectives by management and work in close coordination with the team.

PRIMARY RESPONSIBILITIES:

• Exhibits a thorough understanding and working knowledge of Opera, Excel, Power Point and Word and ability to input and access data in the computer.
• Remains fully conversant with all services and facilities offered at the Hotel.
• Maintains current product knowledge of events and facilities of City of Dreams Manila including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice.
• Answers high volume of calls/emails and responding professionally in terms of all general inquiries or booking activities related to Melco Resort Leisure Philippines group and maintaining a response rate and service levels in accordance with established standards.
• Captures detailed information on received calls and processes such requests or forwards the messages to the relevant department accurately.
• Understands and responds effectively and clearly to address requests over the phone or written correspondences.
• Resolves internal and external guest complaints to guest satisfaction and escalates all challenges to department supervisors and managers in a timely and efficient manner to minimize further customer dissatisfaction and for tracking purposes.
• Adheres to all company policies and procedures and strive to achieve the service quality overall KPI's, targets and goals.
• Researches required information using accessible resources.
• Ensures the provision of professional and timely customer service to our guests and customers, ensuring familiarity within all areas of the Contact Centre - hotel room reservations and internal helpdesk.
• Maintains all Forbes quality standards and procedures from guest's pre-arrival, to guest's arrival, to guest's in-house stay to the guest's departure including non-in-house guests.
• Follows up complicated calls where required.
• Directs unresolved issues and requests to the appropriate designated resource.
• Records and processes requests accurately and messages for our guests and customers and associated departments, utilizing the systems and technology.
• Adheres to set schedule, established policies and procedures and reporting requirements.
• Seeks to develop a trusting relationship and working rapport with team members and ensure a positive approach to work.
• Attends daily briefing, monthly departmental meetings and training sessions as scheduled.
• Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.
• Provides excellent service to internal customers in other departments as appropriate and in accordance to set standards.
• Assists in establishing and maintaining a good call management system and operation that minimizes lost calls and has a high rate of inquiries being converted to sales.
• Compiles and maintains departmental information on daily/ weekly / monthly basis.
• Facilitates the ad-hoc promotion launched by other departments or as advised by Management. Delivers the brand promise and provides exceptional guest service at all times.
• Understands and strictly adheres to rules and regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
• Reports accidents, injuries and unsafe work conditions to supervisor.
• Complies with Hotel's uniform, grooming, and hygiene standards at all times.
• Ensures and maintains confidentiality of all guest's information and pertinent Hotel data.
• Assists the Hotel Response Team in responding to emergencies; involvement is guided and/or limited per Hotel's emergency procedures.
• Participates in the company's Corporate Social Responsibility Program.
• Reduces waste materials and supplies by adhering to the Company's guideline on re-using and recycling.
• Ensures work area is clean and neat at all times including the proper maintenance of all equipment needed to perform the daily task.
• Identifies best practices to be implanted in your own work area as well as throughout the Contact Services department.
• Performs other reasonable job duties and responsibilities as assigned by supervisors and managers from time to time.

QUALIFICATIONS:

Experience

• 1 year experience in BPO Call Center or luxury Hotel.
• Proven experience in customer service, quality assurance or performance management practices would also be beneficial.

Education

• Degree Holder in hospitality field or equivalent professional training.

Skills / Competencies

• Ability to work efficiently in high demand, team oriented and fast paced environment.
• Possess an advanced knowledge of related computer based hospitality applications.
• Motivates and encourages others to work as a team, achieve business objectives and common goals.
• Adopts and implements new approaches and practices to meet changing circumstances;
• Excellent interpersonal and communication skills in English essential.
• Ability to converse in other key foreign languages will be an added advantage.
• Achieves agreed objectives and accepts accountability for results.
• Customer focused with excellent telephone manners.
• Ability to define problems, establish facts and respond calmly with rational decisions when handling requests.
• Ability to disseminate product knowledge accurately and in a timely manner.
• Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster.

About Us

Melco Resorts & Entertainment Limited

("Melco") is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.

Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.