4,293 Front Desk Supervisor jobs in the Philippines

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

Job Type: Full-time

Work Location: In person

The Front Desk Supervisor is responsible for leading the Guest Service Associate (GSA) team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high standard of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs while upholding service excellence.

Primary Duties and Responsibilities

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure compliance with operational procedures and service standards.
• Provide shift coverage in the absence of GSAs to avoid service gaps.
• Review shift reports and address any issues or concerns raised.
• Participate actively in training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest concerns and special requests.

Reports and Compliance

• Prepare Incident Reports (IR) for any non-compliance of the GSA team.

Qualifications:

• Graduate of any business-related courses.
• Must have at least 3 years of related experience in handling Front Office.
• With good communication skills (both oral and written) and excellent customer relations
• Willing to work on shifts and must be a resident of Subic or nearby towns.

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• On-site parking
• Staff meals provided

Work Location: In person

Responsible for leading the Guest Service Associate team by overseeing shift operations, scheduling staff, auditing performance, and ensuring a high level of guest service across all shifts. This role requires a proactive, hands-on leader who can adapt to operational needs and uphold service excellence.

Primary Duties and Responsibilities:

• Supervise and support the GSA team during all operational hours.
• Conduct audits to ensure GSAs adhere to operational procedures and service standards.
• Cover shifts in the absence of GSAs to avoid service gaps.
• Review shift reports and investigate any reported issues or concerns.
• Actively participate in team training, coaching, and performance evaluations.
• Coordinate with other departments to resolve guest issues or special requests.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

To lead our front office team at our luxury resort. In this pivotal role, you will be responsible for delivering exceptional guest service, overseeing daily front desk operations, and supporting staff to ensure an elevated guest experience that reflects the resort's brand standards.

Key Responsibilities:

• Supervise daily front desk operations, ensuring smooth and efficient check-in/check-out processes.
• Provide leadership, coaching, and training to front desk agents and concierge staff.
• Act as the main point of contact for guest inquiries, concerns, or special requests; resolve issues promptly and professionally.
• Monitor and maintain accuracy of room availability, reservations, and billing systems.
• Ensure guest satisfaction by upholding service excellence standards and handling VIP arrivals and special accommodations with discretion.
• Collaborate with housekeeping, bell services, and other departments to ensure seamless guest experiences.
• Maintain a strong presence in the lobby, engaging with guests and offering assistance as needed.
• Assist in scheduling, performance evaluations, and development of the front desk team.
• Generate shift reports and assist management with audits, reporting, and shift handovers.
• Uphold brand image and resort policies in all interactions.

Qualifications:

• Minimum 2 years of front desk experience in a luxury hotel or resort setting; at least 1 year in a supervisory role preferred.
• Strong leadership, communication, and conflict resolution skills.
• Exceptional customer service and interpersonal abilities.
• Proficient in property management systems (e.g., Opera, Maestro, or similar).
• Flexible schedule availability, including evenings, weekends, and holidays.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to multitask and stay calm under pressure.

Preferred Qualifications:

• Degree or diploma in Hospitality Management or related field.
• Multilingual abilities a plus.
• Familiarity with Forbes Travel Guide or AAA Five Diamond service standards.

Benefits:

• Competitive salary and performance bonuses
• Employee discounts on rooms, dining, and spa services
• Opportunities for advancement within a luxury hospitality group
• Health, dental, and vision insurance (if applicable)
• Paid time off and vacation benefits

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

• Minimum of 2 Years Work Experience
• Proven experience as Supervisor or relevant role in a Hotel or Residential industry
• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses
• Personable and projects a professional image
• Ability to learn a variety of Job descriptions
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Excellent in English (verbal and written)
• Proficient in Microsoft office
• WILLING TO BE DEPLOYED in any Properties in Taguig City

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php25, Php27,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office