228 Front Desk Supervisor jobs in the Philippines

To lead our front office team at our luxury resort. In this pivotal role, you will be responsible for delivering exceptional guest service, overseeing daily front desk operations, and supporting staff to ensure an elevated guest experience that reflects the resort's brand standards.

Key Responsibilities:

• Supervise daily front desk operations, ensuring smooth and efficient check-in/check-out processes.
• Provide leadership, coaching, and training to front desk agents and concierge staff.
• Act as the main point of contact for guest inquiries, concerns, or special requests; resolve issues promptly and professionally.
• Monitor and maintain accuracy of room availability, reservations, and billing systems.
• Ensure guest satisfaction by upholding service excellence standards and handling VIP arrivals and special accommodations with discretion.
• Collaborate with housekeeping, bell services, and other departments to ensure seamless guest experiences.
• Maintain a strong presence in the lobby, engaging with guests and offering assistance as needed.
• Assist in scheduling, performance evaluations, and development of the front desk team.
• Generate shift reports and assist management with audits, reporting, and shift handovers.
• Uphold brand image and resort policies in all interactions.

Qualifications:

• Minimum 2 years of front desk experience in a luxury hotel or resort setting; at least 1 year in a supervisory role preferred.
• Strong leadership, communication, and conflict resolution skills.
• Exceptional customer service and interpersonal abilities.
• Proficient in property management systems (e.g., Opera, Maestro, or similar).
• Flexible schedule availability, including evenings, weekends, and holidays.
• Professional appearance and demeanor consistent with a luxury hospitality environment.
• Ability to multitask and stay calm under pressure.

Preferred Qualifications:

• Degree or diploma in Hospitality Management or related field.
• Multilingual abilities a plus.
• Familiarity with Forbes Travel Guide or AAA Five Diamond service standards.

Benefits:

• Competitive salary and performance bonuses
• Employee discounts on rooms, dining, and spa services
• Opportunities for advancement within a luxury hospitality group
• Health, dental, and vision insurance (if applicable)
• Paid time off and vacation benefits

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office

Job Types: Full-time, Permanent

Pay: Php25, Php30,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office

Job Types: Full-time, Permanent

Pay: Php23, Php27,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

With proven work or internship experience abroad is an advantage

With frontline experience in a hotel or high-end residential building

Bachelor Degree holder of Hotel and Restaurant Management, Tourism, Mass Communications and other similar course

Personable and projects a professional image

Excellent in English (verbal and written)

Mature, Highly trainable, Well- mannered

Excellent communication and interpersonal skills

Can start anytime

Willing to be deployed to Ayala Property, High End Condominium

Job Types: Full-time, Permanent

Pay: Php23, Php27,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Responsibilities:

• Supervise front desk staff and daily check-in/check-out operations
• Handle guest inquiries, complaints, and special requests
• Manage room reservations and front office records
• Ensure excellent customer service at all times
• Coordinate with housekeeping and other departments
• Train and schedule front desk staff

Requirements:

• Previous experience as a Front Desk Agent or Supervisor (hospitality experience preferred)
• Excellent communication and leadership skills
• Strong computer and booking system knowledge
• Professional appearance and customer-oriented attitude
• Flexible to work shifts, weekends, and holidays if needed

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office

Job Types: Full-time, Permanent

Pay: Php23, Php27,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk to ensure smooth guest check-in and check-out processes, excellent customer service, and compliance with company policies and procedures. This role supervises front desk staff, provides training and guidance, and resolves guest concerns promptly to maintain a high level of satisfaction.

Key Responsibilities:

• Supervise, train, and schedule front desk and receiptionist associates to ensure efficient daily operations.
• Oversee guest check-in, check-out, reservations, and room assignments.
• Ensure excellent customer service standards and handle guest complaints or requests promptly and professionally.
• Monitor front desk performance and provide coaching to team members.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Maintain accurate records of reservations, room availability, and guest accounts.
• Assist in managing cash handling, billing, and financial transactions at the front desk.
• Enforce residences policies, safety, and security procedures.
• Prepare daily reports and assist the General Manager in administrative tasks.
• Ensure the lobby and front desk areas remain clean, welcoming, and organized.

Qualifications:

• Bachelor's degree in Hospitality Management or related field (preferred).
• At least 2–3 years of experience in front office operations, with 1 year in a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays.

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk, ensuring that guests receive exceptional service from check-in to check-out. This role involves supervising front desk staff, handling guest concerns, maintaining service standards, and coordinating with other departments to deliver a seamless guest experience.

Job Description:

• Ensure outstanding customer care at all times. (Responds in a professional and courteous manner)
• Responds to telephone and in-person inquiries (reservations, and guest concerns) and take accurate messages and relay them promptly to the appropriate personnel.
• Monitor and update front office/hotel log book.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Prepare and update documents, reports (Daily marketing sheet, Daily sales report, etc.), and presentations.
• Collaborate with various departments to ensure smooth operations and effective communication.
• Train, direct the work of, resolve issues/problems, coach, counsel the front desk team members to ensure a quality operation.
• Perform any other tasks assigned

Qualification:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field (preferred but not strictly required).
• At least 1-2 years of experience in front desk operations or guest services, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of hotel front office procedures, reservations systems, and guest relations.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints professionally.
• Strong organizational and multitasking abilities, with attention to detail.

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Flexible schedule

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 1 year (Required)

Work Location: In person

Qualifications:

• Graduate of any business-related courses.
• Must have at least 3 years of related experience in handling Front Office.
• With good communication skills (both oral and written) and excellent customer relations
• Willing to work on shifts and must be a resident of Subic or nearby towns.

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• On-site parking
• Staff meals provided

Work Location: In person