389 Front Desk Staff jobs in the Philippines

Accurately and efficiently encode all data that needs organizing and recording

Confirm that entered data accurately aligns with original documentation

Report any major errors or inconsistencies to upper management

Maintain report logs of in-progress and/or completed work

Qualification:
Bachelor’s Degree is highly preference

Fresh Graduate are welcome to apply

Computer literate with experience using Microsoft Suite and other data entry programs (Ms Word, Excel, & Power Point)

Proficient and dexterous typist

Can encode data with speed and accuracy

Ability to quickly process and organize information

High attention to detail

Adept at file management (both digitally and manually)

Able to effectively time-manage and prioritize tasks

Strong troubleshooting and critical thinking skills

Finishes work in an efficient and timely manner

Schedule:

- Flexible shift

Ability to commute/relocate:

- Manila: Reliably commute or planning to relocate before starting work (required)

This role will be the Office Clerk who will provide administrative support to the team, and ensure that the office runs smoothly, and assists with various tasks as needed. This role requires strong organizational skills, attention to detail, and the ability to multitask effectively. He/ She will perform routine clerical duties to support the organization.Working Setup : OnsiteWork Location: MakatiWorking Schedule: Mon-Fri, Dayshift, 7:30AM - 4:00PM  DUTIES & RESPONSIBILITIES Performs clerical duties including, typing, filing, copies, sorting and filling records related to the office activities, business transactions, and other matters. Operates office machines including copiers, scanners, phones and voicemail systems, personal computers, and other standard office equipment. Answers phones, directs calls to appropriate individuals, and prepares messages. Prepares letters, memos, forms, and reports according to written or verbal Instructions. Sorts incoming mail and delivers it to the appropriate department or individual processes outgoing mail. Maintains filling systems either manually or electronically. Encodes data for manual time in and time out of employees. Performs other related duties as needed.RequirementsSufficient knowledge of Microsoft office Suite (e.g. Microsoft Word, Excel) and office administration functions. Requires a Bachelor’s Degree in Business, Administration, or a related field. With at least 2 years' relative experience in office administration Previous experience in a secretarial role or related field, Strong written and verbal communication skills. Strong organization skills and attention to detail. Strong interpersonal skills and adaptability. Ability to work on multiple projects prioritize tasks effectively. Good customer service skills and ability to work well with others.BenefitsFor regularization after 6 months probationaryHMO - Medicard, upon regularization15 SL and 15 VL, eligible after 1 year of service (Convertible to cash)Annual Bonus based on performanceGovernment Mandated Benefits

**Job description**
- Amenable to do clerical duties/tasks
- Must be amenable to work onsite - **Greenhills, San Juan**:

- No work experience required.
- Fresh Grads are welcome to apply!
- Full-Time position(s) available.

**Available Benefits**:

- Direct Hiring.
- Regular Working Hours (9am-6pm).
- Job Regularization.
- Perfect Attendance Bonus.
- Employee Referral Program.
- Health Card.
- Personal Accident Insurance.
- Profit Sharing (Non-sales).
- Commissions (Sales).
- Convertible Vacation/Sick Leaves.
- Car Plan (for tenured supervisors and managers).

**Job Types**: Full-time, Permanent, Fresh graduate

**Benefits**:

- Company events
- Employee discount
- Employee stock ownership plan
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- San Juan: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work onsite (San Juan)?

**Education**:

- Bachelor's (required)

**Position**: CSR/TSR

**Work Location**: Bridgetowne, Pasig City

**Responsibilities**
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms

**Qualifications**
- SHS/HS graduate with 6 months BPO experience
- College level/graduate with other related work experience
- Excellent communication skills both oral and written.
- Can work onsite at Bridgetowne, Pasig City
- Can start asap

**Earn up to 27k salary plus 10k-24k signing bonus!**

**Salary**: Php18,000.00 - Php27,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Language**:

- English (required)

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.

**Job Types**: Full-time, Permanent

**Salary**: Up to Php25,000.00 per month

**Benefits**:

- Health insurance
- Paid training
- Work from home

Schedule:

- 8 hour shift
- Rotational shift

Supplemental pay types:

- 13th month salary
- Overtime pay

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Clark Marriott Hotel, 5398 Manuel A Roxas Highway, Mabalacat, Philippines, Philippines, 2023VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Above-average computer skills
- Excellent communication and leadership skills
- Has a strong work ethic, is creative, and is highly organized
- Observes and can promote a healthy lifestyle
- Can work from Mondays through Saturdays
- Lives near or at Mandaluyong City
- Willing to undergo pre-qualification process for employment
- Seriously interested to work with a stable company
- Can start immediately, after completing all pre-qualifications, preferably, within 30 days or earlier.
- Fully vaccinated against COVID-19, preferably with booster shot.

The final salary is to be discussed during employment offer.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: Php14,867.50 - Php17,337.50 per month

**Benefits**:

- Company events
- Discounted lunch
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Application Question(s):

- Are you fully vaccinated against COVID-19? If not, why?
- Are you willing to work on-site from Monday to Saturdays?
- Kindly provide active contact number and updated resume

**Education**:

- Bachelor's (preferred)

**Experience**:

- HR Assistant/Admin: 1 year (preferred)

Willingness to travel:

- 100% (preferred)

In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.
br>To qualify, you must be:
• At least Senior High School graduate < r>• At least 6 months BPO experience < r>• Average to good English speaker/communicator < r>• Able to start ASAP < r>
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