40 Hotel Management jobs in the Philippines

REQ12770 Manager, Hotel Revenue Management (Open)

Position Summary
Manager, Hotel Revenue Management maximizes hotel revenue through room inventory management, positioning, and rate controls. He/She also oversees the profitability, effectivity and overall performance of Premium Mass marketing programs including the Sales Incentive scheme. He/She leads a team in support of these objectives.

Primary Responsibilities

• Manages room inventory proactively across all sales channels and platforms and coordinates with stakeholders to ensure hotel occupancy and revenue are optimized.
• Ensures that the sales incentive scheme and its supporting policies are fair and motivate and reward high performers properly.
• Monitors and understands the competitive landscape and market dynamics, adjusting company strategies when necessary.
• Manages and directs analysts to drive business intelligence or analytics projects and translates data into insights and insights into actions.
• Ensures Data Mart's completeness and cleanliness.
• Sets performance objectives, targets and budgeted expenditure and identifies training needs as required.
• Manages, mentors, and leads the team with efficient deployment of resources and reviews workflow to ensure resources are utilized in an effective manner.
• Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• Performs any other projects or tasks as assigned by the Director, Strategic Marketing

Key Performance Indicators

• Annual revenue and EBITDA for gaming and hotel
• Improvement in hotel revenue and in the effectiveness of the sales incentive scheme
• Timely completion of delegated tasks with accuracy
• High commitment in delivering and improving customer service, internally or externally

I. Experience

• Preferably 5 years of experience in the field of Yield/Revenue Management and Analytics with at least 3 years in a managerial position; Marketing and operations experience in the gaming or hospitality industry is an advantage.
• Proven track record in highly numerate and analytical roles

II. Education

Tertiary qualifications in mathematics, statistics, economics, actuarial science, or marketing

III. Skills / Competencies

• English language skills are mandatory.
• Knowledge of the Opera Property Management System is critical.
• Highly proficient in SAS e-Guide and SAS programming
• Highly proficient in MS Word, Excel & Power Point
• Comprehension of data structure of various systems downloads, integrations, and processes
• Knowledge in Casino Mathematics is an added advantage.
• Good interpersonal and communication skills

IV. Other Attributes

• Adheres to and supports the Company's Vision & Values
• Motivates others to achieve business objectives and common goals and working as a team.
• Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.
• Achieves agreed objectives and accepts accountability for results.

We are seeking a passionate and experienced hospitality professional to educate the next generation of industry leaders. The ideal candidate will be responsible for delivering both theoretical knowledge and practical, hands-on skills in hotel operations, restaurant services, food and beverage management, and guest relations. This role requires a blend of industry expertise and teaching prowess to prepare students for national certifications and successful careers in the global hospitality industry.

Key Responsibilities

1. Instruction and Training:

• Deliver engaging and effective lessons in specialized subjects such as:
• Food and Beverage Services (FBS)
• Front Office Services
• Housekeeping
• Tourism Promotion Services
• Cookery / Culinary Arts (NC II)
• Conduct practical, hands-on training in simulated lab environments (e.g., mock hotel room, restaurant, front office desk).
• Develop and implement lesson plans, instructional materials, and performance tasks aligned with the TESDA Training Regulations and the institution's curriculum.
• Utilize a variety of teaching methods to accommodate different learning styles.

2. Assessment and Evaluation:

• Administer both written and practical examinations to assess student competency in line with TESDA Competency-Based Assessment.
• Provide timely and constructive feedback on student performance, including skill demonstrations and portfolio development.
• Maintain accurate and complete student records, including grades, attendance, and competency achievement charts.

3. Student Development and Mentorship:

• Mentor and advise students on academic progress, career opportunities, and ethical professional conduct.
• Supervise and coach students for skills competitions (e.g., Skills Olympics).
• Facilitate and monitor the On-the-Job Training (OJT) or work immersion program for students, including coordinating with industry partners.

4. Laboratory and Resource Management:

• Manage the training facilities, including the commercial kitchen, mock bar, restaurant, front office lab, and housekeeping lab.
• Ensure the proper maintenance, inventory, and safe use of all equipment, tools, and supplies.
• Enforce strict adherence to safety, sanitation, and hygiene protocols (OSHC standards) at all times.

5. Institutional and Community Service:

• Participate in curriculum development, program review, and accreditation activities.
• Attend faculty meetings, professional development workshops, and parent-teacher conferences.
• Build and maintain strong relationships with industry partners for guest lectures, tours, and student placement.
• Participate in community outreach programs related to the hospitality field.

Job Type: Full-time

Language:

• English (Preferred)

Work Location: In person

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services & Workplace Support Officer, will be responsible for:

• Site Operations

o Create a comfortable, welcoming, and hospitable experience for FCDO employees and visitors.

o Boost agility in the workplace by managing up-to-date visitor information and noticeboard updates.

o Handle internal & external calls and correspondence.

o Anticipate client needs through observation to create memorable experiences.

o Manage stationery requisition and related inventory management.

o Oversee site cleanliness and provide direction to cleaning staff to ensure spaces are kept clean and tidy

o Provide administrative support to the FM Operations team

o Additional responsibilities assigned by Facilities Manager

• Customer Services

o Foster a sense of community and create happiness at work for our team, our client, and their guest.

o Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring, and timely service.

• Visitor Management

o Provide personable and efficient visitor registration services.

o Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).

o Enhance safety and security of our client's facility by management of visitor movement.

o Execute emergency response plan to ensure safety of client and guest when necessary.

• Concierge Services

o Deliver concierge service with local expertise and insider knowledge.

o Manage transportations request from visitors and employees. (if required)

• Conference Meeting Room Booking

o Assist & educate client to achieve optimization and efficiency for meeting room bookings.

o Enhance user comfort and services by efficient turnaround of meeting rooms.

• Mail Delivery Services

o Organize receipt and deliveries of all mails and courier services.

o Manage mail distribution records and mail logs.

Core Competencies:

The role will demonstrate the following competencies:

• Ability to meet tight schedules and deliver high quality of work
• High level of communication, interpersonal skills and attitude towards the customer
• Proficiency with Microsoft Word, Excel and PowerPoint
• Good command of verbal and written English
• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Demonstrate and ensure to instill a culture in the team that match our 'I am JLL' core behaviors and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer
• Ability to manage conflict and conflicting priorities
• Demonstrates proactive & professional approach to customer service
• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage tasks in an efficient and timely manner

Experience:

• 4-years' experience in a related professional area
• Prior experience to manage meeting room services is an advantage
• Good computer skills in Microsoft Suite programs
• Previous experience in general workplace administration and coordination

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants – serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.

Job Description

This position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.

Qualifications

Your experience and skills include;

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Ability to maintain high service levels under pressure.
• With knowledge in Opera PMS is an advantage

Additional Information

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit

Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Guest Services Manager, the Guest Services Officer is responsible for the general administration and profitability of the operation of the villa and guest services section.

Meets and Exceeds Customers and Team Members Expectations

• Establishes and communicates customer service objectives which support
  
  achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels employees with alternative methods
  
  of Responding to customer requests.
• Ensures that employees receive the training necessary to provide "Unique Guest
  
  Experience" service.
• Determines customer delight level and needs by reviewing comment cards and
  
  talking to customers regularly.
• Provides staff with the skills training to be able to provide value added service
  
  customers.
• Performs other duties as required to provide "Unique Guest Experience"

Leadership

• Develops and implements strategies to achieve Employee Satisfaction Index
  
  goals.
• Creates a positive work environment for all employees.
• Develops employees to maximize potential and prepare for future promotional
  
  opportunities by conducting counseling sessions, determining developmental
  
  needs and allowing these needs to be met.

QUALIFICATIONS

• Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
• With at least 12 years of experience in front office, guest services, or a similar role in the hospitality industry.
• Excellent communication and interpersonal skills with a warm, service-oriented personality.
• Proficient in hotel systems, reservations software, and MS Office applications.
• Strong ability to handle guest concerns and complaints professionally and provide effective solutions.
• Well-groomed, professional appearance, and the ability to maintain composure under pressure.
• Flexible to work in shifts, weekends, and holidays as required by hotel operations.
• Willingness to work in Mactan, Cebu.

GUEST SERVICES ASSOCIATE (FRONT OFFICE)

QUALIFICATIONS:

• We encouraged new or fresh graduates of Bachelor in HRM or Tourism and Communication.
• Neat and with a pleasing personality
• Excellent oral and written communication skills
• Computer literate

JOB DESCRIPTION:

1. RECEPTION

• Reads and Acknowledge the entries in the Front Office Logbook
• Ensures all pertinent information that needs follow-up are properly endorsed to the incoming shift.
• Handles registration of guests and ensures completion of the registration cards per established procedure. Ensures that all information on the Registration Card is encoded in the Front Office System.
• Ensures that all guests are provided with adequate and correct information on hotel products, services, and the like.
• Receives and attends to guest inquiries.
• Handles messages, parcels, facsimile transmissions, mail, and guestroom keys per established procedures and standards.
• Accomplishes/generates reports during the shift per established procedures and standards
• Perform other duties of a Guest Services Associate.
• Familiar with and able to carry out basic reservation procedures
• Coordinate with the Sales Department on matters regarding corporate clients' pre-arrival and post-arrival concerns.
• Coordinates with the Housekeeping Department on blocked-off rooms for VIP guest(s).

2. CASHIERING

Job Type: Full-time

Pay: Php18, Php18,126.00 per month

Benefits:

• Employee discount
• On-site parking
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Preferably Korean speaking
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Work Locations
Hilton Manila

Schedule
Full-time

Brand
Hilton Hotels & Resorts

Job
Guest Services, Operations, and Front Office

Guest Services Specialist

About Telostaff:

We help companies and people be the best version of themselves.

Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with the support they need to thrive. Unlike traditional BPO giants, we partner with agile, newer enterprises that offer a vibrant, collaborative, and fun work environment, free from rigid corporate structures. If you are looking to join a forward-thinking organization that values creativity and teamwork, consider applying today

Job Summary

Join a fast-growing, guest-centric organization where your communication skills and problem-solving mindset will directly impact customer satisfaction. As a Guest Services Specialist, you will be the first point of contact for guests across phone, email, and our CRM platform. This is a dynamic, full-time remote role supporting a U.S.-based company in the car wash services industry. If you thrive in a fast-paced, high-volume service environment and value autonomy and professionalism, we want to hear from you.

Duties and Responsibilities

• Respond to inbound guest inquiries via phone and email with professionalism and empathy.
• Troubleshoot membership-related issues and guide users through our online guest portal.
• Manage and resolve CRM tickets, identifying and addressing common user challenges.
• Perform account updates, cancellations, and other guest requests using our internal CRM (Rinsed).
• Monitor and triage messages from the general inquiries inbox, escalating or resolving as appropriate.
• Liaise with physical store locations as needed for lost items, incident reports, or in-store service issues.
• Represent the brand accurately and warmly across all guest touchpoints.
• Work independently in a fully remote environment, escalating complex issues to the Guest Services Manager.
• Collaborate with the broader Guest Services team to ensure consistent, high-quality support coverage.

Required Skills and Abilities

• Excellent verbal and written English communication skills; clear, friendly, and professional tone.
• Proven experience in customer service, call centers, or guest support roles.
• Strong problem-solving abilities and comfort navigating CRM systems (experience with Rinsed is a plus).
• Ability to work autonomously, manage time effectively, and adapt to changing guest needs.
• High degree of comfort handling sensitive guest interactions with professionalism.
• Familiarity with email triage and support ticketing systems.
• Must have availability to work full-time, with a nine-hour shift (including lunch break) scheduled within the 4:00 AM – 9:00 PM Arizona Time window to ensure overlap with U.S. business hours.

Preferred Qualifications

• Experience supporting car wash, retail, membership-based, or multi-location service businesses.
• Background working with U.S.-based teams in a fully remote capacity.
• Prior exposure to AI-powered customer communication tools.

Telostaff Core Values and Benefits:

Together we…

• Focus On People: We consistently demonstrate care, love, dignity, and respect in all interactions, fostering deep connections and understanding.
• Embrace a Growth Mindset: We nurture curiosity, foster self-improvement, and approach challenges with a problem-solving and solution-oriented attitude, unlocking endless possibilities for personal and professional development.
• Pursue Excellence: We deliver exceptional customer service, maintain an unwavering commitment to quality, and continuously innovate to exceed expectations and set new standards of achievement.
• Operate Proactively: We take responsibility for actions, ensure tasks are completed efficiently, foster clear communication, and embrace gratitude as a guiding principle, embodying a culture of accountability and appreciation.

Benefits:

• Work remotely
• Internet Stipend
• Company IT equipment (laptop, monitor, etc.)
• 12 PTO Days + 12 Holidays annually
• 13th month pay
• Scheduled salary adjustment after six months, 1 year, and each year after

Job Type: Full-time

Pay: Php37, Php45,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Work from home

Education:

• Bachelor's (Required)

Experience:

• Automotive industry: 1 year (Preferred)
• Customer service: 2 years (Required)

Language:

• English (Required)

Work Location: Remote