43 Hotel Management jobs in the Philippines
Guest Services Officer
IHG
Posted 1 day ago
Job Viewed
Job Description
NULL
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Associate
IHG
Posted 1 day ago
Job Viewed
Job Description
+ Welcoming guests as they arrive and checking them into their rooms
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Supervisor
IHG
Posted 1 day ago
Job Viewed
Job Description
NULL
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Supervisor ( Korean Speaking ) | Hilton Manila
Pasay City, National Capital Region
Hilton
Posted 2 days ago
Job Viewed
Job Description
A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Preferably Korean speaking
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor ( Korean Speaking ) | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BS50_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Preferably Korean speaking
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor ( Korean Speaking ) | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BS50_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
3
Front Office Staff
National Capital Region, National Capital Region
BPO Global Inc.
Posted 4 days ago
Job Viewed
Job Description
Handle inbound and outbound customer interactions in a professional manner.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
br>Respond to customer inquiries regarding products, services, billing, technical support, etc.
Resolve customer complaints and escalate complex issues to appropriate departments.
Document all customer interactions accurately in the CRM system.
Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction score (CSAT), and first call resolution (FCR).
Stay updated on product knowledge and process changes.
Adhere to company policies, procedures, and compliance standards.
Provide feedback to improve customer service processes and systems.
This advertiser has chosen not to accept applicants from your region.
4
Front Office Receptionist
Hotel Okura Manila
Posted 4 days ago
Job Viewed
Job Description
As Our hotel receptionist,you would be the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth check-in and check-out process.You will also be responsible for handling reservations, manage guest inquiries, process payments, and provide information about the hotel and local attractions.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
br>Duties And Responsibilities.
Welcome and check-in guests, making a warm and professional first impression
Kindly and promptly address guest inquiries, requests, and concerns
Provide information about hotel services, amenities, and local attractions
Coordinate with other hotel departments to fulfill guest needs and requests
Manage reservations, cancellations, and room assignments
Answer and forward phone calls
Process payments, handle cash, and maintain accurate records
Maintain a tidy and organized front desk area
qualification
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle high-pressure situations with a calm and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
5
Front Office Supervisor
National Capital Region, National Capital Region
Marivent Hotels and Resorts Inc.
Posted 10 days ago
Job Viewed
Job Description
Duties and Responsibilities:
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
br>1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.
2. Assist guests with inquiries, requests, and complaints professionally and efficiently.
3. Ensure VIP and special requests are handled promptly.
4. Lead and train front desk staff, ensuring excellent customer service.
5. Monitor staff performance, provide feedback, and assist in scheduling.
6. Conduct briefings to update the team on hotel policies, promotions, and events.
7. Oversee reservations, room assignments, and availability management.
8. Ensure accurate billing, payments, and financial transactions.
9. Handle any discrepancies in charges and guest accounts.
10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.
11. Maintain front desk supplies, technology, and workspace organization.
12. Implement and uphold hotel policies and brand standards.
13. Address guest concerns and complaints efficiently to ensure satisfaction.
14. Resolve booking conflicts and service-related issues with professionalism.
Qualifications, Skills and Experience:
1. Diploma or degree in Hospitality Management or a related field (preferred).
2. Proven experience in front office operations (preferably in hospitality).
3. Previous supervisory experience is an advantage.
4. Strong leadership and team management skills.
5. Excellent communication and customer service abilities.
6. Proficiency in hotel management software.
7. Problem-solving skills and ability to work under pressure.
This advertiser has chosen not to accept applicants from your region.
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6
Front Office Supervisor
Palawan, Palawan
ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC
Posted 22 days ago
Job Viewed
Job Description
Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.
This advertiser has chosen not to accept applicants from your region.
7
Front Office Agent
Pampanga, Davao del Sur
Hilton
Posted today
Job Viewed
Job Description
A Front Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As Front Office Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome and fulfil the check-in process for Guests and group arrivals.
+ Complete the check-out process for departing guests using the hotel systems.
+ Provide prompt service and actively seek opportunities to drive Guest satisfaction
+ Manage, effectively and efficiently, Guest requests, inquiries and resolve or escalate any complaints in a timely manner.
+ Manage, resolve or escalate any and all Guest complaints quickly.
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP arrivals/departures and special events.
+ Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events.
+ Act in accordance with fire, health and safety regulations and follow the correct procedures when required
+ Perform general incoming communication duties, including taking reservations via telephone and electronic registration systems.
**What are we looking for?**
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous customer service experience within the hotel/leisure/retail sector
+ Excellent interpersonal and communication skills
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands ( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUWA_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
8
Host - Front Office
Manila, Metropolitan Manila
Hyatt
Posted 1 day ago
Job Viewed
Job Description
**Description:**
Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for an exceptional **Front Office Host** who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.
In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.
**Qualifications:**
Ideal candidates shall meet the following criteria:
+ Diploma / Degree in Hospitality / Tourism Management or equivalent
+ Possess good customer relations, communications and interpersonal skills
+ Refined verbal and written communication skills
+ Fluency in either Japanese, Mandarin or Korean is an advantage.
+ Working knowledge of OPERA system
**Primary Location:** PH-0-Manila
**Organization:** Grand Hyatt Manila
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MAN001757
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.
We are looking for an exceptional **Front Office Host** who will provide fast, friendly and efficient service to the guest throughout all stages of their stay.
In this role, you will engage with both colleagues and guests through meaningful conversations and respond and resolve to guest inquiries, requests and issues in a timely, friendly and efficient manner.
**Qualifications:**
Ideal candidates shall meet the following criteria:
+ Diploma / Degree in Hospitality / Tourism Management or equivalent
+ Possess good customer relations, communications and interpersonal skills
+ Refined verbal and written communication skills
+ Fluency in either Japanese, Mandarin or Korean is an advantage.
+ Working knowledge of OPERA system
**Primary Location:** PH-0-Manila
**Organization:** Grand Hyatt Manila
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MAN001757
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
9