1,439 Guest Services jobs in the Philippines
Guest Services Officer
IHG
Posted 28 days ago
Job Viewed
Job Description
NULL
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Associate
IHG
Posted 28 days ago
Job Viewed
Job Description
+ Welcoming guests as they arrive and checking them into their rooms
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Supervisor
IHG
Posted 28 days ago
Job Viewed
Job Description
NULL
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Manager
Malay, Aklan
Filinvest Group
Posted today
Job Viewed
Job Description
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.
JOB DESCRIPTION:
- Formulates and administers Guest Services policies and procedures.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Guest Services manual for the resort.
- Communicates the content of the manual to all staff.
- Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program.
- Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience.
- Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require.
- Receives records and handles guest comments, suggestions and complaints for management attention.
- Facilitates sending out amenity requests for guests that were inconvenienced.
- Ensures maximum sale of rooms at the highest possible rate.
- Ensures knowledge of all room types and facilitates to optimize room sales.
- Ensures full knowledge of the computer system and options to render personalized service to guests.
- Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences.
- Organizes VIP cocktails and any special occasion in terms of guest interaction.
- Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel.
- Adheres to established policies and procedures of the hotel in all tasks assigned.
This advertiser has chosen not to accept applicants from your region.
3
Guest Services Manager
Malay, Aklan
Filinvest Group
Posted today
Job Viewed
Job Description
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.
JOB DESCRIPTION:
- Formulates and administers Guest Services policies and procedures.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Guest Services manual for the resort.
- Communicates the content of the manual to all staff.
- Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program.
- Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience.
- Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require.
- Receives records and handles guest comments, suggestions and complaints for management attention.
- Facilitates sending out amenity requests for guests that were inconvenienced.
- Ensures maximum sale of rooms at the highest possible rate.
- Ensures knowledge of all room types and facilitates to optimize room sales.
- Ensures full knowledge of the computer system and options to render personalized service to guests.
- Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences.
- Organizes VIP cocktails and any special occasion in terms of guest interaction.
- Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel.
- Adheres to established policies and procedures of the hotel in all tasks assigned.
This advertiser has chosen not to accept applicants from your region.
4
Front Desk Supervisor
Pasay, National Capital Region
Guangdong Hotel
Posted 10 days ago
Job Viewed
Job Description
-Female
- with pleasing personality br>- at least 2 to 3 years of experience in front desk or guest services with at least 1 to 2 years in a supervisory or leadership roles.
- experience in managing reservations, guest interactions, and operational system in a hotel, office or other service oriented environment.
- Strong communication skills, customer service, time management and problem solving skills is essential.
- Manage/ supervise front desk team, manages guest services and manages operational procedures to ensure excellent guest service.
- with pleasing personality br>- at least 2 to 3 years of experience in front desk or guest services with at least 1 to 2 years in a supervisory or leadership roles.
- experience in managing reservations, guest interactions, and operational system in a hotel, office or other service oriented environment.
- Strong communication skills, customer service, time management and problem solving skills is essential.
- Manage/ supervise front desk team, manages guest services and manages operational procedures to ensure excellent guest service.
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Receptionist
Makati, National Capital Region
Hunter's Hub Incorporated
Posted 17 days ago
Job Viewed
Job Description
OPEN FOR FRESH GRADUATES
br>●Greeting and Welcoming Visitors: Receptionists greet guests with a warm and professional demeanor, ensuring they feel welcome and comfortable. < r>● Answering Phone Calls: Handling incoming calls, screening calls, and directing them to the appropriate party or taking messages. < r>● Managing Appointments and Schedules: Maintaining calendars, scheduling appointments, and confirming reservations. < r>● Handling Mail and Deliveries: Receiving, sorting, and distributing mail and packages. < r>● Providing Information and Assistance: Answering inquiries, providing directions, and offering general assistance to visitors. < r>● Maintaining a Clean and Organized Reception Area: Ensuring the reception area is tidy, presentable, and well-stocked with necessary materials. < r>● Performing General Clerical Tasks: This may include filing, copying, transcribing, and other administrative tasks. < r>● Maintaining Records: Keeping office records, including visitor logs and other relevant documentation, up to date. < r>● Assisting with Office Operations: Assisting with various administrative tasks as needed, such as ordering supplies, coordinating with maintenance, and supporting other departments. < r>● Providing Customer Service: Dealing with inquiries and complaints in a professional and courteous manner
br>●Greeting and Welcoming Visitors: Receptionists greet guests with a warm and professional demeanor, ensuring they feel welcome and comfortable. < r>● Answering Phone Calls: Handling incoming calls, screening calls, and directing them to the appropriate party or taking messages. < r>● Managing Appointments and Schedules: Maintaining calendars, scheduling appointments, and confirming reservations. < r>● Handling Mail and Deliveries: Receiving, sorting, and distributing mail and packages. < r>● Providing Information and Assistance: Answering inquiries, providing directions, and offering general assistance to visitors. < r>● Maintaining a Clean and Organized Reception Area: Ensuring the reception area is tidy, presentable, and well-stocked with necessary materials. < r>● Performing General Clerical Tasks: This may include filing, copying, transcribing, and other administrative tasks. < r>● Maintaining Records: Keeping office records, including visitor logs and other relevant documentation, up to date. < r>● Assisting with Office Operations: Assisting with various administrative tasks as needed, such as ordering supplies, coordinating with maintenance, and supporting other departments. < r>● Providing Customer Service: Dealing with inquiries and complaints in a professional and courteous manner
This advertiser has chosen not to accept applicants from your region.
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6
Front Desk Receptionist
Makati, National Capital Region
Hunters hub Incorporated
Posted 17 days ago
Job Viewed
Job Description
● Bachelor's degree in Tourism, HRM/BSBA or any related courses
● Open for fresh graduates (tourism/hospitality course) w/related OJT exp br>• Pleasing personality < r>• Can work Mondays to Saturdays at Makati
● Open for fresh graduates (tourism/hospitality course) w/related OJT exp br>• Pleasing personality < r>• Can work Mondays to Saturdays at Makati
This advertiser has chosen not to accept applicants from your region.
7
Front desk Receptionist
Pasay, National Capital Region
JOB MATCHMAKER
Posted 18 days ago
Job Viewed
Job Description
Interview schedule: MARCH 05 & 06, 2025 - 09:00 AM
Location: HEAD OFFICE - PASAY CITY br>Interviewer: Ms. Joms (Human Resource Supervisor)
Work schedule: Monday to Friday (08:00 AM to 05:00 PM)
Salary range: 20,000 (Manila Daily Wage Php 645.00, Meal Allowance Php 80.00, & Service Charge estimated Php 5,000 per month)
Gender Preference: Female
Job Description:
Welcoming guests or visitors coming into the office and assisting them to their respective room or meeting· br> Meeting room bulletin board monitoring.· In charge of the reception area and meeting room area’s organization and cleanliness. Receive and accept calls on behalf of all departments and coordinate it with the respective recipient.
Monitoring and managing transmittal transactions whether it’s incoming or outgoing, and also in charge of disseminating all received documents. < r>Monitor office and medicines supplies and be in charge of ordering or coordinating office supplies orders to the purchasing department.
In charge of accounting documents that are for filling.
Handle work permits, and gate pass (Pull out, Delivery) submission to the building admin.
Receive memo announcements or billing from the building admin office.
Location: HEAD OFFICE - PASAY CITY br>Interviewer: Ms. Joms (Human Resource Supervisor)
Work schedule: Monday to Friday (08:00 AM to 05:00 PM)
Salary range: 20,000 (Manila Daily Wage Php 645.00, Meal Allowance Php 80.00, & Service Charge estimated Php 5,000 per month)
Gender Preference: Female
Job Description:
Welcoming guests or visitors coming into the office and assisting them to their respective room or meeting· br> Meeting room bulletin board monitoring.· In charge of the reception area and meeting room area’s organization and cleanliness. Receive and accept calls on behalf of all departments and coordinate it with the respective recipient.
Monitoring and managing transmittal transactions whether it’s incoming or outgoing, and also in charge of disseminating all received documents. < r>Monitor office and medicines supplies and be in charge of ordering or coordinating office supplies orders to the purchasing department.
In charge of accounting documents that are for filling.
Handle work permits, and gate pass (Pull out, Delivery) submission to the building admin.
Receive memo announcements or billing from the building admin office.
This advertiser has chosen not to accept applicants from your region.
8
Front Desk Assistant
Makati, National Capital Region
J-K Network Services
Posted 20 days ago
Job Viewed
Job Description
COMPANY PROFILE: This company has been 33 years in this industry. It’s a construction company that specializes construction solutions for building structures. They prioritize aiming to exceed expectations and contribute to global infrastructure development.
br>Position: Front Desk Assistant (Open for Fresh Graduates & One Day Hiring Process)
Company Industry: Construction Company
Work Location: Makati City
Work Schedule: Monday – Friday (8:00AM – 5:00PM)
Work Set Up: Work on site
BENEFITS :
Government Mandated Benefits
HMO
13th month pay
Vacation Leave credits
Sick Leave Credits
JOB REQUIREMENTS:
Bachelor Degree Holder
With at least 6 months to 1 year experience in related work field
Amendable to work onsite
Amendable to attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES:
Managing security and telecommunications systems
Responsible in answering visitors' questions, calls, and emails, and provide them with the relevant information.
Greeting and assisting visitors of the company.
Responding to questions and concerns by phone, email, and other forms of communication
Receiving messages and seeing to it that the right employee receives them on time.
RECRUITMENT PROCESS: (FACE TO FACE – 1 DAY HIRING PROCESS) < r> Initial Interview
Final Interview
Job Offer
br>Position: Front Desk Assistant (Open for Fresh Graduates & One Day Hiring Process)
Company Industry: Construction Company
Work Location: Makati City
Work Schedule: Monday – Friday (8:00AM – 5:00PM)
Work Set Up: Work on site
BENEFITS :
Government Mandated Benefits
HMO
13th month pay
Vacation Leave credits
Sick Leave Credits
JOB REQUIREMENTS:
Bachelor Degree Holder
With at least 6 months to 1 year experience in related work field
Amendable to work onsite
Amendable to attend face to face interview
Can start as soon as possible
JOB RESPONSIBILITIES:
Managing security and telecommunications systems
Responsible in answering visitors' questions, calls, and emails, and provide them with the relevant information.
Greeting and assisting visitors of the company.
Responding to questions and concerns by phone, email, and other forms of communication
Receiving messages and seeing to it that the right employee receives them on time.
RECRUITMENT PROCESS: (FACE TO FACE – 1 DAY HIRING PROCESS) < r> Initial Interview
Final Interview
Job Offer
This advertiser has chosen not to accept applicants from your region.
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