378 Guest Services jobs in the Philippines

+ Welcoming guests as they arrive and checking them into their rooms
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

We are looking for a Guest Services Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Guest Services Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests

**Minimum Qualifications**
- At least 1 year work experience with Front Office Operations
- Excellent in written and verbal communication skills and organizational skills
- Strong analytical and planning skills;
- Good customer service skills;
- Excellent problem-solving skills;

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Discounted lunch
- Employee discount
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Guest Service Agent: 1 year (preferred)

A Guest Services Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
**What will I be doing?**
As a Guest Services Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Preferably Korean speaking
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Services Supervisor ( Korean Speaking ) | Hilton Manila_
**Location:** _null_
**Requisition ID:** _HOT0BS50_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**What will I be doing?**
As the Guest Relations Specialist, you will be responsible for performing the following tasks to the highest standards:
- Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel.
- Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
- Welcome all guests in a polite and friendly manner.
- Be helpful, empathetic and polite to all guests.
- Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
- In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
- Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
- Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
- Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
- Develop a close and harmonious working relationship with all the other departments in the hotel.
- Have complete knowledge of Hilton hotel SOPs and local policies.
- Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
- Develop knowledge about frequent guests, their special requests and needs.
- Be familiar with cultural differences in order to meet all different customer needs.
- Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
- Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
- Ensure that all logbooks, handovers and checklists are well maintained.
- Actively seek for customer feedback, handling their requests and complaints.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Offer information and services where appropriate.
- Inspect VIP guest rooms prior to guests' arrival.
- Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
- Maintain company sanitation standards in the department.
- Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
- Conduct site inspections as and when required by the Management.
- Thank customers and invite our guests to return.
- Carry out requests as directed by the Management.
- Maintain good communication with other hotel departments to assist with guests' needs.
**What are we looking for?**
As a Guest Relations Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
- University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
- Neat in appearance and in good health.
- Good communication skills.
- Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
- Have a good command over verbal and written Mandarin and English language to meet business needs.
- A basic knowledge on any additional foreign languages will be advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Specialist_
**Location:** _null_
**Requisition ID:** _HOT0BX50_
**EOE/AA/Disabled/Veterans**

Job Description

**Job Summary**:
**Main Responsibilities**:
Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries
Meet performance KPI, be receptive to coaching and development and make improvements to performance where required
Manage and resolve customer issues, or escalate as required
Educate the student on alternative ways to seek information, eg: self-service Campus Hub Portal
Record all student interactions in the Student Records Management System
Encourage customer feedback and ensure this is communicated to the Enrolment Centre Team Leader
Other duties at the same level as directed by your manager

**In addition**:
Do not foreseeably cause or participate in any activities that may cause harm to yourself or others
Ensure that you comply with Clients' Global Services Health and Safety policy, all other internal policies and procedures, and any relevant external legislative requirements
Co-operate and participate in activities relating to compliance with all health and safety legislation, policies and procedures
Maintain Standards for RTOs 2015 and the Higher Education Standards Framework
Qualifications And Requirements

A minimum of 1 year experience in a contact centre or customer service role
Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections
Ability to operate effectively in a team, contributing positively to team operations and working relationships
Superior verbal and written communication skills, and the capacity to communicate clearly
Proficiency in the use of enterprise-wide records management systems
Attention to detail and the ability to undertake high volumes of work efficiently and with a high level of accuracy
A student-service mentality and respect for balancing both people and commercial needs
Strong personal drive and self-motivation

**Job Description**:
**Job Summary**:

O With 6 Months BPO Experience

O Excellent Communication Skills

O HS Graduate

O 18 Years Of Age And Above

O Filipino Citizen Or Hold Relevant Status

O Preferably A College Graduate Of Any Course

O Willing To Start Immediately

Willing to work ONSITE

**Job Types**: Full-time, Permanent

**Salary**: Php15,000.00 - Php16,000.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always

Business Services

**PHP 16,500**

At least HS Graduate

Good - Excellent Communication Skills

**Job Types**: Full-time, Permanent

**Salary**: Php15,000.00 - Php16,500.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always

Fairview Terraces

Account: CSR - Travel

Salary package 20,000

Qualifications: Good communication skills
- w/ at least 1 year int’l pure voice account

Start date: ASAP

**Job Types**: Full-time, Permanent

**Salary**: Php19,000.00 - Php20,000.00 per month

**Benefits**:

- Flextime
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Shift system

Supplemental Pay:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
Always