5,511 Email Support jobs in the Philippines

Full-Time | Permanent Work-from-Home

Position: Customer Service Representative – Email Support

Overview:

We're looking for a detail-oriented and reliable Customer Service Representative (Email Support) to join our remote team. In this role, you'll handle customer inquiries primarily through email, ensuring accurate, timely, and professional responses while using Salesforce as the main CRM platform.

What You'll Do:

• Respond promptly and professionally to customer inquiries via email.
• Use Salesforce to track, manage, and resolve support tickets.
• Ensure customer requests and issues are documented accurately in the CRM.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain a high standard of written communication with attention to tone, grammar, and clarity.
• Follow company guidelines and processes to ensure customer satisfaction and compliance.

Requirements:

• Excellent written English with strong grammar and attention to detail.
• Proven experience in email-based customer support.
• Proficiency in Salesforce CRM (required).
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Tech-savvy and comfortable working with support tools and ticketing systems.
• Ability to work independently in a remote setting.

Salary: Php 30,000/month

Work Schedule: Monday to Friday, 9 PM – 6 AM (PH Time)

Job Type: Full-time

Pay: Php30,000.00 per month

Benefits:

• Pay raise
• Work from home

Experience:

• email support: 1 year (Required)
• customer support: 1 year (Required)
• Salesforce: 1 year (Required)

Language:

• English (Required)

Work Location: Remote

WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW. We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. List of vacancies we have for you:

• Customer Service Representative
• Technical Support Representative
• Sales Representative
• Travel Associate
• Healthcare Specialist
• Financial Associate
• Telemarketer

Qualifications:

• Amenable to working onsite(office-based)
• Filipino Citizen, or hold relevant residence status
• 18 years old and above
• Completed High school (old or new curriculum)
• Good to excellent in verbal, listening, and communication skills.
• With CUSTOMER SERVICES EXPERIENCE is a PLUS
• Minimum typing skills of 30 WPM

Further details will be discussed during the interview. We have limited job offers available here Grab our jobs today before it runs outAPPLY NOW

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php24,000.00 per month

Benefits:

• Flextime
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job Title: Email Support Representative (Gaming)

Work Setup:
Work Onsite in Pasay

About the Role

We're looking for an Email Support Representative to help players with their inquiries and concerns. You'll handle account, payment, and gameplay issues, provide clear guidance, and escalate technical problems when needed—all while ensuring players get a smooth and positive experience.

Key Responsibilities

• Respond to player inquiries via email within set turnaround times
• Assist with login issues, account recovery, payments, and missing rewards
• Clarify game features, events, and promotions
• Escalate bugs, payment disputes, or technical issues to the right teams
• Document all cases accurately in ticketing tools
• Meet KPIs (Response Time, CSAT, QA scores) and contribute to team improvements

Qualifications

• 1+ year in customer support (gaming support via email/chat preferred)
• Strong written English communication skills
• Familiar with mobile/casual gaming culture
• Experience with ticketing tools (Zendesk, Freshdesk, Helpshift) is a plus
• Tech-savvy, fast learner, adaptable to rotating shifts (weekends/holidays)
• Bachelor's degree or equivalent preferred

What's in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives
• Allowance
• Bonuses

Job Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications:

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Job Types: Full-time, Fresh graduateSalary: Up to Php30,000.00 per monthBenefits:

• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid trainings
• Pay raise
• Company Events

Schedule:

• 8 hour shift
• Day shift
• Night shift

Education:

• At least HS graduate (old or new curriculum)

Supplemental pay types:

• 13th month salary
• Performance bonus

Job Types: Full-time, Fresh graduate

Pay: Php18, Php30,000.00 per month

Work Location: In person

QUALIFICATIONS

• At least 2 years of experience in customer support for an online product
• Good technical skills (able to navigate through smartphone and computer applications)
• At least 2 years of experience using Zendesk or a similar tool for email and chat support
• Proficient in written and verbal English communication
• A critical thinker with good analytical skills and attention to detail
• Ability to empathize with users and create a positive user experience
• With an upbeat, positive, kind, and empathetic personality
• Open-minded and prepared to take on new challenges and learn new skills
• Willing to work in Makati

RESPONSIBILITIES

As an Email Support Agent, you'll be the first point of contact for answering customer's questions and helping them to quickly resolve issues.

• Assist customers via email, answering their questions and helping them to quickly resolve issues
• Regularly aim to improve the quality of customer interactions
• Be a team player; have fun and work with a team to hit client targets
• Perform other tasks as required by the client

Still stuck in a job or situation that doesn't challenge or reward you?

Maybe it's time to make a move—and we're making it easy for you.

Sapient is growing, and YOU could be the newest addition to our Customer Service Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions . What's stopping you?

What Your Day Looks Like:

Handle customer concerns through voice and/or non-voice channels.

Resolve concerns with empathy and efficiency

Process orders, returns, and account updates with accuracy.

Work with a supportive team that wants you to succeed

Hit key performance targets in customer satisfaction and efficiency.

What We're Looking For:

High school graduates (old curriculum), ALS passers, fresh grads welcome

No call center experience? No problem — we'll train you.

Good communication and problem-solving skills.

Willing to work onsite in Metro Manila

Career shifters and experienced CSR agents are welcome.

What You Get:

Salary up to 25K + Monthly Commissions

Career growth for consistent performers

HMO coverage for you + 2 dependents starting Day 1

Pioneer accounts (including easy, non-voice roles)

Incentives, signing bonuses, and premium perks

Shifting schedules — Day, Mid, or Night shifts

Life Insurance & Retirement Plan for qualified hires

Free coffee & biscuits (yes, we care about the little things)

Why Sapient?

You weren't made for just "okay" jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don't wait for "perfect" applicants — we build them. You bring the attitude — we'll handle the training. Apply Now

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

TO APPLY, KINDLY CREATE A PROFILE THROUGH THIS LINK:

ALWAYS CHECK YOUR E-MAIL IF YOU RECEIVE A MESSAGE REGARDING WITH THE NEXT PROCESS. THANK YOU

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

What's in it for you?

• Competitive Salary packages
• HMO on the first day
• performance-based incentives
• Allowance
• Bonuses

Job Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.
• Perform basic troubleshooting when necessary.

Job Qualifications:

• High school graduates or equivalent, including college undergraduates.
• Prior experience in a related field is desirable but not mandatory.
• Able to work on-site.
• Amenable to attending an on-site interview.

Job Types: Full-time, Fresh graduateSalary: Up to Php30,000.00 per monthBenefits:

• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid trainings
• Pay raise
• Company Events

Schedule:

• 8 hour shift
• Day shift
• Night shift

Education:

• At least HS graduate (old or new curriculum)

Supplemental pay types:

• 13th month salary
• Performance bonus

Job Types: Full-time, Fresh graduate

Pay: Php18, Php30,000.00 per month

Work Location: In person

Why Choose Caldwell?

At Caldwell, we value talent and growth—even for project-based roles. Here's what you can expect:

• Monthly salary up to PHP 20,500
• Paid leaves, holiday pay, and overtime compensation
• HMO from Day 1 + Insurance coverage
• Night differential and rice allowance
• Mental wellness support starting Day 1
• 13th Month Pay
• Full government-mandated benefits

Who Should Apply?

We welcome applicants who:

• Are at least 18 years old
• Are high school graduates (Old Curriculum), SHS graduates, or ALS completers
• Have strong written English communication skills
• Can handle shifting schedules, including weekends and holidays
• Are seeking a fixed-term, seasonal retail support role

Job Type: Full-time

Pay: Php18, Php24,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person