4,750 Customer Inquiries jobs in the Philippines

We're looking for a Customer Service Support Specialist who is proactive, empathetic, and detail-oriented to help users get the most out of our platform. This role is ideal for someone who thrives in fast-paced environments, enjoys problem-solving, and can communicate clearly and professionally.

You'll be the first point of contact for our users—answering questions, resolving issues, and ensuring a smooth customer experience. If you're reliable, organized, and motivated to support users in an innovative consumer tech product, this role is for you.

• Paid in USD (bi-monthly payouts: 15th & 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote – work from anywhere
• Be part of a fast-growing mobile app at the intersection of AI and consumer tech
• Contribute directly to user trust, experience, and engagement

Customer Support

• Respond to user inquiries via email, chat, or ticketing system.
• Provide clear guidance on account setup, app usage, payouts, and referral programs.
• Troubleshoot common issues and escalate technical concerns when necessary.

Issue Resolution & Escalation

• Investigate user-reported problems and provide timely solutions.
• Escalate recurring or technical issues to product/engineering teams with clear documentation.
• Track and follow up on unresolved cases to ensure a smooth resolution.

User Experience Feedback

• Capture recurring user feedback and suggest improvements to product and operations teams.
• Contribute to FAQ and knowledge base articles to empower self-service.
• Support onboarding and retention efforts by providing excellent user experiences.

• 1–3+ years of experience in customer service, support, or a related role.
• Strong written and verbal communication in English.
• Organized, detail-oriented, and comfortable managing multiple requests.
• Empathetic listener with the ability to handle frustrated customers calmly and professionally.
• Comfortable working in a remote, fast-paced environment.

Bonus Points

• Experience in mobile apps, fintech, or consumer tech.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Intercom).
• Previous exposure to trust & safety, fraud, or data-related workflows.

Please submit:

1. Your updated resume
2. A short Loom video (1–2 mins) introducing yourself and sharing how you've helped customers in past roles
3. A brief write-up of tools and systems you've used for customer service

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you're motivated to create seamless user experiences, solve problems with empathy, and support a fast-growing mobile platform—we'd love to hear from you.

 Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. MVP was founded with the aim to be a bridge between highly skilled offshore professionals and small, medium, and large-sized enterprises. MVPs build rapport with clients to help them scale ridiculously fast.

Are you hungry for growth, passionate about learning, and looking for a fun working environment? We got you Join our growing team of MVPs

We are looking for top talents who can effectively deliver excellent support to our valued Clients.

We offer learning opportunities, career growth, and work-life balance.

Customer Service Support (Onsite)

Job Description:

Inbound & Outbound Communication:

• Customer Support: Handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide accurate information about our services.
• Service Reminders: Proactively contact customers approaching their service due date to schedule timely appointments.
• Missed Appointments: Follow up with customers who have missed their scheduled service to arrange a new booking and minimize delays.
• Lapsed Services: Re-engage customers who have significantly exceeded their service intervals, encouraging them to return for necessary maintenance.
• Promotional Campaigns: Conduct service-related call campaigns, including warranty reminders, special offers, and promotional events, to increase workshop bookings.
• Customer Follow-Up Calls: Perform this duty when requested/required.

Chat & Email Support:

• Respond promptly to customer inquiries via chat and email, offering assistance with service appointments, general queries, and scheduling requests.

Appointment Coordination:

• Manage appointment bookings efficiently, aligning customer preferences with available time slots and service requirements.

Customer Experience & Engagement:

• Deliver a professional and customer-focused experience, ensuring each interaction is positive and solution-oriented.

Data Accuracy & Management:

• Maintain up-to-date and accurate records of customer interactions, appointment details, and communications within dealership systems and databases.

Qualifications:

• 2 or more years of experience with customer service: phones, chat, email channels.
• Experience working with a Car Dealership company is a plus.
• Proficiency in using Customer Relationship Management (CRM) software and scheduling tools.
• Strong customer service orientation with the ability to empathize and address customer concerns effectively.
• Attention to detail and accuracy in data entry and documentation.
• Time management skills to prioritize tasks and meet appointment scheduling targets.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Excellent communication skills, both verbal and written.

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you

A Little About Us

Höegh Autoliners is a global player in Ro/Ro deep sea transportation services and operates the greenest fleet in this segment. The company owns and operates approx. 40 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 16 offices, our main customers are major manufacturers of new cars, heavy machinery, and other rolling stock.

About You:

The Customer Service Support will play the vital role to support day to day activities working in the diverse team of Customer Service Support. He or She will be assigned to handle customer service support tasks and understand the end-to-end CSS business process.

Reporting to:

Sales and Customer Service Support Manager

Main responsibilities:

• Will perform sales and customer service support task assigned by the SMEs.
• Keep close communication with the CSS team and Customer Service Team in global office.
• Ensure accurate and complete quality of documents and data for the performed activities.

Minimum Qualifications:

• At least 1 year of work-related experience
• Bachelor's degree, Business Management, or any Business Major
• Proficient in Microsoft Office applications
• Excellent communication skills in an international work environment
• Willing to be trained and assigned from one region to another.
• Strong analytical skills and detail oriented
• Fresh graduates are welcome to apply.

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas, and more inspiring conversations.

About our client

Our client builds shipping that is good for the world. They help small businesses thrive by making parcel delivery simple, reliable, and affordable. We're a B Corp and the first 100% carbon neutral delivery service in Australia, Canada, and the United States, where we harness major courier networks to create a delivery service that levels the playing field for small businesses.

They envision a world where small businesses can compete on a level playing field with the big guys. Our client is a fast-growing business with bold ambitions and big dreams.

In the last few years, they've made huge strides towards our goal of becoming the largest SMB eCommerce courier in the world, moving from a single-country operation in Australia to a successful launch and operation in the US and Canada. They've also launched major partnerships with Vestiaire Collective, eBay, Shopify, and Etsy too

What you'll need

Our client is looking for Customer Happiness Champions who thrive in a fast-paced environment where every day brings new challenges to solve and opportunities to learn. This role isn't just about answering inquiries—it's about owning the customer experience, collaborating with your team, and making a meaningful impact. You'll go the extra mile to build our customers' trust and create positive experiences.

You'll need to embrace change with an open mind and an eagerness to learn. Whether through training, upskilling, or adapting to new processes, you'll be constantly growing professionally.

Collaboration is at the heart of this role. You're not afraid to get into the weeds, find solutions, and persist until things are resolved. You'll need to be resourceful because what you do impacts your customers and your team. You'll share ideas, listen to others, and embrace feedback because we all work together to create something unique.

You're also bold to share ideas, or suggest better ways of doing things. You care about the details and have a knack for finding ways to improve and make things smoother for everyone involved. You will be part of Sendle's Customer Service team, where you'll be creative and have the opportunity to leave your own mark in a customer-focused business.

To be successful in this role, you'll need the following qualities:

• Genuine desire to deliver the highest possible level of service to our customers.
• Ability to work with a team on shifting schedules to provide 24/7 service to Sendle customers globally, including working on holidays, weekends, and various shifts (morning, mid-day, and night) depending on business needs.
• Ability to handle escalations via chat, email, voice, and other support channels.
• Flexibility to thrive in a hybrid work environment.
• Willingness to undergo training to cater to different customer groups within Sendle.
• Excellent written and spoken English — you need to be able to talk to Executive and C-level customers.
• Grit, perseverance, and resilience in handling sticky situations and customer interactions.
• A self-starter personality — you can work with minimal supervision and take initiative when needed.
• Strong attention to detail and exceptional problem-solving skills, with the ability to investigate and resolve issues effectively.
• Very comfortable with technology and digitally savvy
• Sound judgment and having the autonomy to make decisions while knowing when to consult with leaders or experts.

What you'll do

We need you to help us develop and deliver a world-class customer support experience:

• Connect with our customers daily, using each interaction to build trust, strengthen relationships, and provide solutions that drive their success.
• Turn around sticky situations into favorable resolutions that encourage our customers to continually partner with us for their delivery needs.
• Develop a thorough understanding of Sendle's delivery services in the context of various geographical regions where we operate.
• Be the first point of escalations via chat, email, voice, and other support channels.
• Share feedback and suggestions to enhance processes and documentation to support our customers effectively.
• Assist teammates through collaborative peer-to-peer learning sessions.
• Contribute to informed decision-making on system changes and help shape product design by sharing feedback and ideas to support our customers better.

Job Type: Full-time

Pay: Php30, Php33,500.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have experience handling airline, hotel or tourism accounts?
• If employed, what is your notice period?
• How much is your current salary and how much is your expected salary?
• if you'll rate your communication skills from 1-10, 10 being the highest, how will you rate ?
• How long is your CSR experience?
• Reason for leaving previous job (RFL):

Work Location: In person

URGENT HIRING

STELLAR 167 MANPOWER RECRUITMENT & SERVICES INC. in Partnership with VISMAY is urgently in need of:

Customer Service Support

Location of Deployment: LUCKY CHINA TOWN(Reina Regente St, Binondo, Manila, 1006 Metro Manila)

QUALIFICATIONS:

• At least College Level or Senior High School Graduate

• With 6 months to 1 year experience in a storekeeper or office support role (preferably in a service center environment)

• Proficient in administrative tasks such as data entry, reporting, and documentation

• Knowledgeable in processing unit releasing and delivery

• Good communication and interpersonal skills

• Detail-oriented, organized, and able to work with minimal supervision

• Computer literate (MS Excel, Word, etc.)

• Willing to be assigned to Western Bicutan, Taguig City.

FOR INTERESTED APPLICANTS:

Please pm me or send your updated resume at

(ONLY QUALIFIED APPLICANTS WILL BE CONTACTED)

APPLY NOW

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Customer Support : Refunds & Returns Specialist

Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)
• Strong problem-solving & communication skills
• Detail-oriented, patient, and professional

Job Highlights:

• Process returns & refunds
• Investigate disputed transactions
• Handle escalated customer concerns (chat, email, phone)
• Coordinate with logistics, accounting, and QA teams
• Ensure accurate documentation & compliance

Be part of a dynamic team where customer advocacy meets policy compliance

Apply now and grow with us

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.

• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).

• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.

• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.

• Maintain accurate records of customer interactions in the CRM.

• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).

• Strong interpersonal and active listening skills.

• Ability to follow structured scripts and processes.

• Computer literate with basic CRM or data entry experience.

• Detail-oriented with strong organizational skills.

• Critical thinking and problem-solving skills.

• Previous customer service or sales experience preferred.

• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.

• Ability to quickly adapt and learn new systems, tools, and flowcharts.

• Strong judgment in assessing customer needs and prioritizing next steps.

• Professional, customer-oriented demeanor.