80 Jobs in Iloilo

Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Accountabilities:
· Lead a multi-functional team of Customer/Technical Support representatives to deliver on operational objectives
· Track and analyze team performance data to drive performance improvements and operational excellence
· Analyze customer feedback to enhance customer experience
· Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
· Foster proactive relationships with supported business units
· Promote continuous learning and upskilling of self and team members
· Conduct regular operations reviews and execute agreed action items
· Manage multiple projects and reprioritize as needed
· Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
· Develop and implement support plans to meet service level objectives and manage day-to-day operations
· Ensure team performance meets quality, volume, and timeliness goals
Qualifications :
· Must possess at least a Bachelor's/College Degree in any field or equivalent business unit experience (LexisNexis Global Customer Operations - customer facing)
· Experience in working cross-functionally to create high performing operations
· Experience in client-facing organization and in delivering world class customer service
· Ability to work under pressure and manage multiple priorities
· Strong customer-centric mindset and ability to act on customer feedback
· Strong organizational skills with keen attention to detail
· Strong analytical, quantitative and deductive reasoning skills
· Strong sense of ownership relating to tasks and responsibilities
· Proficiency in Microsoft Word, Excel, and PowerPoint
· Must be in current role for 1 year
· Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

+ Respond promptly to customer inquiries via phone, email and or chat
+ Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
+ Diagnose and troubleshoot customer issues effectively.
+ Escalate unresolved issues to appropriate internal teams (e.g., CXC's, CA's, AM's) when necessary.
+ Maintain detailed records of customer interactions via OSVC
+ Stay updated on product knowledge and company policies
+ Educate customers on new products and services
+ Participate in training sessions to enhance and refresh product knowledge
+ Follow communication procedures, guidelines, and policies
+ Contribute to team efforts by accomplishing related results as needed
+ Identify and suggest possible improvements on procedures
+ Adhere to and ensure compliance with company policies, procedures, and legal guidelines
+ Protect customer information confidentiality and ensure data privacy.
Qualifications:
+ Bachelor's degree holder
+ With at least 2 years of BPO experience
+ Experience in handling billing inquiries, service requests, suggestions and complaints
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Job Title:
2025 Delivery Operations GVPAD - Sr Operations Manager
Job Description
The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Essential Functions/Core Responsibilities
+ Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
+ Ensures program has proficient training, staff development, and effective employee relation/recognition programs
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Ensure that the operations is in compliance with active contracts
+ Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
+ Partnering with Business Development to leverage and expand new business from client(s)
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
+ Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends
+ Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
+ Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
Candidate Profile
+ Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Demonstrated ability to take initiative and ownership with focus on continuous improvement
+ Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
+ Willingness to work a flexible schedule
Career Framework Role
Provides leadership to managers, supervisors and/or professional staff. Is accountable for the performance and results of multiple related units. Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. Controls resources and policy formation in area of responsibility. Decisions are guided by resource availability and functional objectives. Develops and administers performance requirements; may have budget responsibilities.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Summary:
This is an entry-level position that will work with one or more Business Units, supporting multiple assigned projects aimed at delivering IT solutions and services that meet company cost, quality, and strategic targets. With guidance and supervision from more senior members of the team, this role will undertake requirement gathering, analysis and definition and testing of business applications and functionality.
Accountabilities:
+ Document before and after process maps during current state analysis and process discovery sessions
+ Pipeline Management and Qualification of AI and Automation projects
+ Analyze and document business requirements and workflows
+ Develop system specifications, process flows, and data conversion strategies
+ Create user documentation for technical and functional use
+ Adhere to established processes, protocols, and quality standards
+ Manage stakeholder expectations and escalate issues as needed
+ Build trust with stakeholders through clear communication and reliable execution
Non-Negotiable Qualifications:
+ Bachelor's degree in engineering, Computer Science, or a related IT discipline
+ Has at least 2-3 years of relevant experience as IT Business Analyst
+ Can clearly articulate and communicate Business Analysis (BA) work, including requirements gathering and User Acceptance Testing (UAT).
+ Has experience in project management, particularly involving automation and AI initiatives, including ideation, qualification, prioritization and pipeline management.
+ Demonstrates strong stakeholder management skills across cross-functional teams
+ Internal applicants must be a Certified Automation Practitioner
+ Perform current and future-state process mapping and opportunity assessment
+ Ability to gather requirements and translate them into user stories or functional specs, especially for AI, RPA, and automation initiatives
+ Basic knowledge of SDLC and Development tools/platforms such as Power Automate, Power Apps, Power BI, Python, SharePoint
+ Moderate project management, change management, facilitation skills and foundational communication abilities
+ Proficiency in Microsoft Office Suite
Preferred Qualifications
+ Familiarity with Gen AI tools such as Copilot Studio, preferred.
+ Experience with report generation and e-learning content creation tools (e.g., Easygenerator), preferred.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Responsibilities
Design and Development
+ Develop, maintain, and optimize scalable software solutions across automation and web platforms.
+ Design and implement end-to-end automation workflows using Power Automate, ensuring alignment with business requirements.
+ Build and maintain robust Python/Django backend services and integrate them with front-end components and databases.
Web and API Development
+ Create responsive, user-friendly web interfaces using HTML, CSS, and JavaScript, and integrate them with backend APIs.
+ Develop and consume APIs to support system integration and enhance interoperability between platforms.
Database Management
+ Design, develop, and optimize SQL queries and database structures to support application performance and data accuracy.
+ Perform data extraction, transformation, and loading (ETL) activities as needed for automation and reporting.
Collaboration and Communication
+ Work closely with business analysts, product owners, and other stakeholders to gather technical and functional requirements.
+ Collaborate with cross-functional teams during planning, development, testing, and deployment phases.
Testing and Quality Assurance
+ Write unit, integration, and automated tests to ensure code quality, functionality, and performance.
+ Conduct peer reviews and participate in code reviews to ensure adherence to best practices and coding standards.
Documentation and Reporting
+ Maintain comprehensive technical documentation for developed solutions, APIs, and system workflows.
+ Prepare reports and presentations to communicate progress, challenges, and outcomes to stakeholders and team members.
Continuous Improvement and Support
+ Monitor, troubleshoot, and resolve production issues and support requests.
+ Continuously evaluate and suggest improvements to existing systems, tools, and development processes.
+ Stay up to date with emerging technologies, tools, and industry trends relevant to automation and web development.
Governance and Compliance
+ Ensure that all solutions adhere to RELX policies, data privacy regulations, and cybersecurity best practices.
+ Participate in code audits, risk assessments, and compliance reviews as needed.
Requirements:
+ Bachelor's degree in computer science, Information Technology, or a related field.
+ Minimum of 5 years of hands-on experience in software development, with a focus on automation, web development, or related disciplines.
+ Strong programming skills in Python, with practical experience in developing applications using the Django framework.
+ Advanced knowledge of SQL, including database design, complex queries, optimization, and data integration.
+ Solid understanding of web technologies such as HTML5, CSS3, and JavaScript, including familiarity with front-end frameworks/libraries like React, Angular, or Vue.js (preferred but not required).
+ Experience with software development lifecycle (SDLC) practices, including Agile/Scrum methodologies.
+ Familiarity with source control systems (e.g., Git, GitHub, or Azure DevOps).
+ Understanding of security principles in web and data applications (e.g., authentication, authorization, data protection).
+ Excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical challenges independently.
+ Strong verbal and written communication skills, capable of translating technical concepts to nontechnical stakeholders.
+ Self-motivated, proactive, and results-driven, with the ability to prioritize tasks and manage multiple concurrent projects effectively.
+ A collaborative team player with a commitment to continuous learning and knowledge sharing.
Preferred Qualifications:
+ Experience with Microsoft Power Platform tools such as Power Automate, Power Apps or PowerBI.
+ Familiarity with cloud platforms such as Microsoft Azure or AWS.
+ Background in RPA tools such as UiPath.
+ Experience with RESTful APIs and integration of third-party services.
+ Knowledge of DevOps practices and CI/CD pipelines.
+ With leadership and mentoring experience
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

The BI Developer is in charge of developing reports and dashboards using PowerBI. He/She will be working with different business units to develop PowerBI solutions that will aid stakeholders in decision making and evaluation of the performance of certain shows or products. He/She should have the experience in connecting multiple data sources from both on-premise & cloud-based environments and have a good practical understanding of PowerBi capabilities
Accountabilities:
+ Design, develop, test and deploy SQL queries and troubleshoot errors. Able to use Power Query to transform data in Power BI
+ Perform Power BI administration tasks as required and make recommendations for continual improvements in how PowerBi is being used
+ Create PowerBI measures, code DAX and M-query
+ Connect different data sources to PowerBI
+ Create relationships between data and develop tabular and other multidimensional data models
+ Create & maintain documentation that explains BI report, parameters, models, and relationships
+ Design, develop, test, and deploy Power BI scripts and troubleshoot errors
+ Effectively prioritize and manage concurrently assigned project tasks, demonstrate initiative, and work independently with minimal supervision
+ Independently troubleshoot and perform root cause analysis to resolve support issues in relation to reports & dashboards
+ Project management
+ Perform adhoc analysis and reports as needed by the business unit
Job Specifications:
+ Intermediate skills on MS Office
+ Advance knowledge on PowerBI, PowerQuery, SQL and Cloud databases
+ Advance knowledge on data analysis
+ Able to understand business questions and create reports/analysis that addresses those questions
+ General knowledge on GDPR and other data privacy laws globally
+ Excellent presentation skills
+ Proven stakeholder management
+ Excellent communication skills
+ Proven time and project management skills(Agile)
+ Impeccable work ethics
Other Qualifications/Requirements:
+ Bachelor's degree holder
+ At least 3 years of relevant experience
+ Experience dealing with various stakeholders in a global perspective
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

The Sr. Marketing Specialist works closely with the Marketing Managers in planning, developing and executing marketing campaigns, incorporating the appropriate marketing tools and channels to communicate brand and value propositions, and to generate direct and indirect revenue. Also, manage Marketing campaigns and ADHOC duties to drive operational efficiencies and performance in team's success.
Accountabilities:
+ Work with various marketing and cross-functional teams to coordinate and prioritize key marketing projects, adhere to budget, and update Marketing Managers on a regular basis.
+ Work with external and internal creative resources to ensure high quality output on time.
+ Proactively manage and update the campaign marketing plans.
+ Managing various and multiple marketing projects from start to end.
+ Support and run other marketing projects (product and online marketing), if necessary; and
+ Identify, develop and evaluate marketing strategy based on established business and marketing objectives.
+ Develop and manage marketing initiatives and campaigns to meet the needs identified by Segment management to drive brand awareness, POS, new leads, retention and/or revenue.
+ Assist in the new product launch plans and roll out to customers as applicable. Alignment with the Marketing function area needs
+ Development and execution of the marketing tactics
+ Support the Marketing Managers on marketing plan development, on brand, product or marketing of specialized area.
+ Generate creative and innovative ideas that can be will be carry out into impactful marketing campaigns.
+ Maintaining key business partner relationships
+ Specialize in either product marketing or segment marketing
+ Content Management and Copywriting
ADHOC
+ Manage data for updates, duplicates, follow-up, fulfillment and post reporting
+ Various monthly task provided by the Marketing Managers.
+ Executing on special projects/assignments on a needed basis
Qualifications:
+ Bachelor's degree holder
+ Okay with working night shifts and following US holidays
+ Preferably with at least 1 year experience in doing Marketing Campaigns
+ Excellent written and verbal communication skills.
+ Experience in Content Management and Copywriting is a plus
+ Knowledgeable in project management tools like Monday.Com, CRM, Salesforce is a plus
+ Knowledgeable in SalesPro and Pardot (preferred)
+ Confident in dealing effectively with internal and external customers.
+ Ability to calmly organize and prioritize your workload as you will be working across many different customer groups.
+ Experience in a marketing tools and project management.
+ Strong analytical skills and ability to relate information into actionable recommendations to optimize sales, marketing, and business initiatives.
+ Proven customer service skills and strong customer focus required.
+ Ability to learn various internal customer, sales tools, and related applications.
+ Ability to work effectively with all levels of the sales organization and develop and maintain solid working relationships with those teams to establish trust.
+ Ability to take direction and work independently yet can work in a team-driven atmosphere.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Your potential has a place here with TTEC's award-winning employment experience. As a Desktop Support Senior Technician working onsite in Iloilo, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC
**What You'll be Doing**
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you'll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you'll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening and customer interaction skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.
You'll report to the Manager, Desktop Support _._ You'll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.
**During a Typical Day, You'll**
· Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
· Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
· Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
· Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues
**What You Bring to the Role**
· IT related bachelor's degree or equivalent experience in IT
· 5 years BPO industry experience
· Experienced IT knowledge, PowerShell scripting, and desktop support - hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
· Passionate and motivated to help others with your customer focused mindset and positive attitude
· Work well independently and in a team setting
· Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
· Adaptability and willing to work rotating shifts including nights and weekends
**What You Can Expect**
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Onsite
**Title:** _Desktop Support Senior Technician_
**Location:** _PH-Western Visayas-Iloilo_
**Requisition ID:** _046W1_