73 Customer Service Representatives jobs in Iloilo

We areseeking highly motivated and customer-oriented individuals to join our dynamic team as Customer Service Representatives (Retail Account) in our Iloilo City office. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients, handling various non-voice account-related inquiries and tasks.

What we're looking for

• At least a senior high school graduate
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical thinking skills, with the ability to think on your feet
• Proficiency in English and the local language, with the ability to write and speak clearly and concisely
• Familiarity with customer service software and tools, such as CRM systems and ticketing platforms
• A customer-centric mindset, with a genuine desire to provide exceptional service
• Flexibility to work in a fast-paced, dynamic environment and adapt to changing priorities

If you're passionate about delivering outstanding customer service and are eager to join a company that values its employees, we encourage you to apply now.

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in ILO ILO City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Work Location: In person

Job Description
Under supervision, the Coordinator-Client Services position supports the Account Executive Region and is accountable for administrative support.

The scope includes new and renewal client set up and verification of validity of loss information data. This includes tracking and reporting metrics, supporting ongoing service deliverables, unit administration. Also, the Coordinator-Client Services position will help ensure client satisfaction through business and productivity analyses and foster clear communications between business units and clients.

Responsibilities

• Administratively Supports the Account Executive Region.

• Operates reporting systems.

• Verifies validity of loss information and works with RiskTech data.
• Participates in special projects and performs other duties as requested.
• Assist and manage client service instructions within Broadspire account bulletin systems.
• Provides Account Executives support with Claim File Reviews.
• Updates and maintains forms, schedules and lists.
• Organizes and maintains designated adjuster listings.
• Maintains staff bios.
• Accountable for responding to loss run/data requests for the AEs.
• Assist Account Executives in the maintenance of location code structures/class code listings.
• Responds to claims questions in the absence of AE, redirecting questions outside of the position's scope.
• Orders and maintains marketing materials.
• Assist Account Executives in monitoring compliance and effectiveness of standardized models and procedures through development and maintenance of tracking spreadsheets.
• Assist Account Executives in preparation for Stewardship meetings including collecting data, providing basic analysis, constructing Power Point presentations, creating agendas.

• Creates and maintains a tracking/follow up systems for overdue invoices.

• Additional tasks as assigned.

• Upholds the Crawford Code of Conduct.

Qualifications

• Preferred administrative experience.
• Microsoft package including: Outlook, Teams, Word, Excel, PowerPoint, PDF editing and SharePoint.
• Strong organizational and time management skills.

Neksjob Iloilo is hiring a Full time Call Center Agent role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available

Qualifications:

• 6 months of call center experience
• High School or Senior High School graduate
• Basic computer proficiency
• Strong verbal and written communication skills

Benefits:

-Competitive salary with bonuses and performance incentives

-Paid training

-Night differential

-Loyalty rewards and holiday gifts

-Paid vacation and sick leave

-HMO (health) coverage

-Life insurance

-Retirement plan

Transcom Iloilo PH is hiring a Full time Call Center Representative role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: ₱15,000 - ₱3,000 per month

TRANSCOM ILOILO IS HIRING Join one of the top BPO employers in Iloilo City and be part of a team that leads with Malasakit

NO EXPERIENCE? Indi problema na Whether you're a fresh grad, career shifter, or someone looking for a fresh start — Transcom Iloilo is ready to welcome you with open arms.

"Dali na kag mag-apply"

Compensation & Perks You'll Love:

Offer Details Salary & BonusesUp to ₱2 00/month + monthly performance incentives

Day 1 HMOMedical coverage on your first day (wala na sang hulat-hulat)

AllowancesMeal, Transportation, Rice & Clothing Subsidies

Mental WellnessFree Psychologist Consultations + 24/7 Teleconsult

Health SupportIn-house & Online Pharmacy + Free Tap Card Rewards

ConvenienceFree Shuttle Service + Paid Training

Growth & LearningScholarship Program + Promotion from Within

Long-Term BenefitsLife Insurance + Retirement Fund + Loyalty Bonuses

Who We're Looking For:

• At least 18 years old
• Senior High School or High School graduate (Old Curriculum)
• Willing to work onsite sa Transcom Iloilo
• May ara sang basic computer and people skills
• Wala ka pa experience? Indi na problema

What You'll Do as a CSR:

• Tubtub sa mga tawag, chats, ukon emails — ikaw ang frontliner sang serbisyo
• Hatagan mo sila sang maayo nga solusyon kag empatya
• Mag-input sang data kag mag-coordinate sa imo team
• Magtrabaho nga may respeto kag malasakit sa customer

I'm John Christopher Briagas, a BPO Training Supervisor. I've helped thousands of Filipinos begin their BPO journey. I even created free BPO reviewer materials to help you pass the interview and assessment — maski first time mo pa lang

"Padayon sa bag-o nga kabuhi. Diri ka na sa Transcom Iloilo"

Perfect for applicants living in or near: Iloilo City, Mandurriao, Jaro, La Paz, Molo, Arevalo, Pavia, Oton, San Miguel, and nearby Iloilo municipalities

Indi mo na kinahanglan magbiyahe sang malayo Apply na sa lugar nga duol, may benefits, kag may caring nga kultura.

Job Type: Full-time, Onsite Location: Transcom Iloilo Education: SHS / HS Graduates welcome Experience: Not required – basta willing ka magtuon

#TranscomIloilo #CallCenterHiring #BPOIloilo #NoExperienceNeeded #IlonggoJobs #CustomerServiceCareers #TranscomPH #MalasakitCulture #ApplyNowPH #DaliNaMagApply #ResumeBuilder #SSS #PhilHealth #TIN #NBIRequirements

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers

The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team's point of contact for escalations and is obligated to notify the Operations Manager of all issues arising from both external and internal customers.

Key Accountabilities:

• Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, claim procedures and quality standards.
• Track, report and maintain quality, attendance, productivity and service measures.
• Accountable for ensuring that the team meets client metric obligations.
• Handle escalated customer calls as needed.
• Notify the Operations Manager on a daily basis of all issues that arise from the customers and the employees.
• Monitor associate calls for quality standards and provide constructive feedback.
• Support training programs and coach toward performance improvement of associates.
• Conduct informal and formal performance reviews and do corrective action as necessary.
• Conduct the performance evaluation process and administer progressive discipline as necessary.
• Attend client meetings and provide recommendations for program and call center improvements.
• Contribute to decisions related to systems, tools and processes.
• Assist the Manager and the HRD by reporting changes due to employee work schedules, voluntary and involuntary terminations, leave of absence requests, vacation and illness.

Experience, Skillsets and Personal Competencies:

• At least 2 to 5 years of experience in coaching and supervision.
• Previous call center and/or insurance experience.
• High proficiency in the English language.
• Computer literate with an intermediate skill level in the use of MS Office.
• Knowledge of billing systems
• Core and Leadership
• plan and organize work of others
• drive performance execution and results
• problem-solving and decision making
• motivation and development of others
• support collaboration
• display leadership courage
• divine discontent
• intellectual horsepower and learning agility
• display credibility and influence
• Functional
• Ability to read, write, analyse and interpret instructions, professional documents and business publications
• Ability to write correspondence, reports and/or manuals and effectively present information to clients, employees and management.
• Technical
• Ability to become proficient in a variety of call center applications.

Job description

We are seeking a dedicated and professional Call Center Agent to join our customer support team. As a Call Center Agent, you will be responsible for providing outstanding customer service through inbound and outbound calls. You will assist customers with their inquiries, resolve issues, and ensure a positive experience. Your role is key in delivering excellent service, driving customer satisfaction, and maintaining the company's reputation.

Here's what awaits you when you join:

Account has easy tasks to complete and no heavy workloads.

Fun and friendly environment

Career growth

HMO on day 1

20% Night Differential

Performance bonus

Retirement Fund, Loyalty Incentives & many more

Qualification:

Completed 2nd year in college (72 units) with at least 6 months of work experience.

College Graduate with 6 months of BPO experience

Amenable to work onsite

Can start asap

Neksjob Iloilo is hiring a Full time Call Center Representative role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱25,000 per month