68 Customer Service jobs in Iloilo

About the role

We are seeking a talented and dedicated Customer Service Representative to join our dynamic team at Sagility Iloilo. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued healthcare clients.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and chat channels
• Provide accurate and efficient resolution of customer issues and concerns
• Maintain detailed records of customer interactions and document case resolutions
• Assist with processing claims, billing inquiries, and account updates
• Collaborate with team members to improve customer experience and identify process improvements
• Adhere to all company policies, procedures, and quality standards

What we're looking for

• College graduate (no work experience required)

• At least 2nd-year college (72 units) with 6 months of work experience

• Previous experience in a customer service or call centre role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Proficiency in using computer systems and software
• Ability to work in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer service

What we offer

At Sagility Iloilo we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage- Opportunities for career development and advancement- Paid time off and flexible work arrangements- Ongoing training and development programs- Team-building and social activities

About us

Sagility Iloilo is a leading provider of customer service and business process outsourcing solutions. With a focus on innovation, technology, and customer-centricity, we partner with organizations across various industries to deliver exceptional service and drive business growth. Our team of dedicated professionals is passionate about creating positive experiences for our clients and their customers.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative

• Back-order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

Requirements

• Minimum 1 yr Customer experience
• Prior knowledge of Retail Ops or similar order processing system a plus
• Ability to learn quickly
• Positive attitude
• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced

We are looking for a dedicated and detail-oriented Legal Intake Specialist to join our growing team. The ideal candidate will be responsible for managing client communications through multiple channels, ensuring a seamless and professional intake process for legal inquiries. This is a full-time, permanent position with competitive compensation and comprehensive benefits.

Qualifications:

Minimum of 1 year of Sales or Upselling experience.

Experience handling Inbound and Outbound Calls

Strong product knowledge and industry experience

Excellent oral and written communication skills

Strong interpersonal and customer service skills

No record of AWOL or attendance issues

Must have available Certificate of Employment (COE) and/or Exit Clearance

Compensation and Benefits:

• Earn up to Php33,000–Php36,000 per month
• Free HMO
• All government-mandated benefits
• Company events
• Life insurance
• Paid training

Application Reminder:

Please complete your applicant profile and assessments before proceeding. One of our Recruitment Team members will reach out to you once you're shortlisted for this role.

Job Type: Full-time

Pay: Php33, Php36,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)
• Sales or Upselling: 1 year (Required)

Language:

• English (Required)

Location:

• Iloilo City 5000 P06 (Required)

Work Location: In person

Fair Trade Outsourcing is hiring a Full time Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Evening
• Tuesday: Evening
• Wednesday: Evening
• Thursday: Evening
• Friday: Evening

Job Purpose Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United

States. Specific Duties and Responsibilities The following are the specific duties and responsibilities of the Customer Service Representative

• Back-order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

Requirements

• Minimum 1 yr Customer experience
• Prior knowledge of Retail Ops or similar order processing system a plus
• Ability to learn quickly
• Positive attitude
• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced

About us

To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.

As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.

Qualifications & experience

• Bachelor's Degree in Business Administration, Marketing or any related course
• At least 6 months relevant work experience

Tasks & responsibilities

• Assist customer concerns and queries, and ensures resolution while maintaining professional customer approach.
• Setting good store ambience through appropriate store music, jingle and plugging coming from Head Office.
• Answer external and internal calls and facilitates relaying of communication.

Benefits

• Competitive Salary and benefit package
• HMO coverage upon regularization
• Life and Health Insurance upon onboar
• Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
• Store discounts for all employees if you purchase in our chain of stores nationwide

Job Highlights

• Up to 3,000 worth of eGCs for application milestones*
• Up to 10% monthly performance incentives*
• HMO and life insurance coverage on day one.
• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
• Employee Assistance Program and Mental Health Consultations
• Fast promotion and endless growth opportunities.
• And many more

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*Milestones promo is available for select September classes only. Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Effectively and adequately handle transactions and deliver an outstanding customer experience through phone and email
• Act timely on feedback provided by internal and external stakeholders with the objective of improving performance

Who are we looking for?

• High School Graduate
• Must have at least 1 year customer service or technical support experience in a BPO setup supporting international customers
• Must have at least 6 months experience in a voice account
• Strong verbal and written English communication skills
• Positive, self-motivated, and energetic
• Amenable to work in rotating shifts
• Can work at Robinsons Cybergate 1, Pavia, Iloilo

Job Description: Customer Service Representative

We are seeking a skilled and dedicated Customer Service Representative with experience in voice, chat, and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via chat, voice, and email channels.
• Provide prompt, accurate, and courteous responses to customer queries.
• Resolve issues related to products or services in a professional manner.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain detailed records of customer interactions and follow-ups.

Qualifications:

• Proven experience in a BPO environment handling chat, voice, and email support.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple channels simultaneously.
• Customer-focused with problem-solving skills.
• Familiarity with CRM systems and tools is a plus.

Location: Iloilo, Philippines

Shift: Has to be okay with any shift

Job Type: Full-time

Pay: Php31, Php35,000.00 per month (Inclusions: Overtime, Night Diff)

Benefits:

• Health insurance (HMO)

Job Type: Full-time

Pay: Php32, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Experience:

• BPO: 1 year (Required)

Work Location: In person

Expected Start Date: 05/19/2025

Qualifications:

• At least 18 years old
• At least High School Graduate (Old Curriculum) / Senior High School Graduate / ALS Graduate
• Good English communication and interaction skills
• BPO experience preferred but not required
• Amenable to shifting schedules and onsite work in Iloilo City

Benefits:

• Bigger Basic Pay + Skills Premium Pay
• HMO on Day 1 for employee + free coverage for up to 3 dependents
• Quarterly appraisals & monthly performance incentives
• Up to 30 days paid leave (with up to 21 days convertible to cash)
• Non-taxable meal and transportation allowance
• Night differential
• Group Life Insurance
• Onsite clinic and free emergency medicine
• Wellness programs
• Government-mandated benefits
• 13th month pay
• Paid trainings

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Gym membership
• Health insurance
• Life insurance
• Paid training

Application Question(s):

• Do you have Call Center Experience? (Indicate the number of months or 0 if none)

Language:

• English (Preferred)

Work Location: In person

Conde Nast is a global media company renowned for its iconic brands, including Vogue, GQ, Vanity Fair, and The New Yorker. As a leader in premium content, Conde Nast connects audiences worldwide through compelling storytelling across digital, print, video, and events.

Role Overview:

We are seeking a Customer Support Representative with a strong background in sales to join the Conde Nast account. In this role, you will provide exceptional support to customers, addressing inquiries, resolving issues, and assisting with subscription services. You will also leverage your sales expertise to upsell products, recommend solutions, and drive revenue growth.

Key Responsibilities:

Customer Support:

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with account management, subscription services, billing, and troubleshooting.
• Resolve customer concerns in a professional and timely manner, ensuring a positive experience.

Sales and Upselling:

• Identify sales opportunities during customer interactions, such as recommending additional services, subscription upgrades, or bundled offerings.
• Educate customers about Conde Nast's products and promotions to drive revenue.
• Meet or exceed sales targets and KPIs related to customer retention and upselling.

Record Management:

• Maintain accurate and detailed records of customer interactions and sales activities in CRM systems.
• Ensure data integrity and confidentiality in line with company policies.

Qualifications:

• Proven experience in customer service and sales roles, preferably in a media, publishing, telco or subscription-based industry.
• Strong communication skills, both verbal and written, with a customer-first mindset.
• Strong problem-solving skills and the ability to remain composed under pressure.
• A passion for Conde Nast's brands and content is a plus.

What We Offer:

• Competitive salary
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for career growth within Conde Nast's dynamic team.
• A supportive and inclusive work environment.

How to Apply:

Submit your resume to

Conde Nast is an equal opportunity employer and values diversity in the workplace. We encourage applicants of all Customer Service and Telco Experience backgrounds to apply.

Job Types: Full-time, Permanent

Pay: Php35, Php38,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)

Location:

• Iloilo City, Probinsya sang Iloilo (Required)

Work Location: In person