66 Bpo jobs in Iloilo

Job Description:

• Collaboration on training materials and process for assigned programs.
• Lead new hire training, program change training, cross-training, and other specialized initiatives as needed.
• Plan and implement an effective training curriculum.
• Prepare training materials such as modules, videos, presentations, and assessments.
• Train, guide, and mentor new employees. Stay updated on industry trends and best practices in training and development.
• Evaluate training effectiveness and adjust programs to improve learning outcomes.
• Review and evaluate new hire performance and learning progress.
• Test and review training materials.
• Coordinate with operations for timely update of training materials.

Qualifications:

• Must have a background in healthcare accounts.
• Strong interpersonal, written, oral communications, and presentation skills
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Strong understanding of training core competencies and methodologies.
• Excellent communication and presentation skills.
• Ability to work effectively with cross-functional teams.
• Detail-oriented with strong organizational skills.
• Must be amenable to work onsite in Iloilo City.

Trainers

Responsible for developing the knowledge and skills of a company's workforce. They ensure that a company has a workforce that can meet its current and future business objectives, and deliver quality products and services that meet customers' needs. By developing skills and helping individuals reach their potential, trainers help to build employee satisfaction, making it easier for companies to attract and retain a quality workforce.

RESPONSIILITIES

• Collaborate with management to identify company training needs
• Schedule new hire training and employee cross-training sessions
• Plan and implement an effective training curriculum
• Prepare training materials such as modules, videos, presentations, and assessments
• Train, guide, and mentor new employees
• Develop monitoring strategies and systems to ensure that all employees are performing job responsibilities according to training.
• Review and evaluate new hire performance and learning progress
• Test and review training materials
• Maintain database of all training materials
• Coordinate with operations for timely update of training materials
• Prepares surveys as necessary.

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How soon can you start?

Experience:

• Trainer: 2 years (Required)

Language:

• English (Required)

Location:

• Iloilo City 5000 P06 (Required)

Work Location: In person

Qualifications:

• At least 2 years of experience in handling a Team while managing a customer service process.
• The candidate should have an overall experience of 3+ years in BPOs.
• Should be willing to work the night shift and shifting schedule.
• No problem reporting on the weekend and working from the site.
• Fixed Sunday Off
• Primetime shift
• 100% onsite
• Iloilo based

With Moderate Competency Level in ff.:

• Communication Skill (Spoken)
• Communication Skill (Written)
• Customer Service Orientation
• People Management/ Team Orientation
• Drive for Results/ Execution
• Thriving in Change
• Expertise/ Analytical Skills
• Product Knowledge
• Problem Solving
• Presentation Skills
• Coaching
• Process Improvement

Duties & Responsibilities:

• Ensures that the team and staff meet the account's productivity standards.

• Responsible for monitoring call center and agent on-line ACD data, ensuring that the floor operations meet the standards set (KPIs) in periodic intervals for the shift.

• Monitors all areas of performance metrics and helps the program manager/s ensure client service levels are met or exceeded.

• Monitors service e-mails and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies.

• Coordinates with all parties concerned when systems affecting operations are not working effectively and reports the same to the operations management team.

• Works with program manager/s to develop better ways to improve the system, processes, service and quality.

• Determines work procedures and expedites workflow.

• Coaches and counsels his/her individual team members regularly to ensure that all standards of performance are met as well as maintain a high level of employee engagement and satisfaction across.

• Acts as subject-matter experts to the operations team / floor by addressing product-specific questions and taking customer escalations, as needed.

• Addresses escalated customer/client issues that require special handling, until resolution.

JOB DESCRIPTION:

• Act as the first point of contact for customers via phone, email, and social media platforms (e.g., Facebook, Viber).
• Create, edit, and publish public advisories on social media, ensuring customers and locators are well-informed.
• Prepare, distribute, and consolidate daily job orders to support operational requirements.

QUALIFICATIONS:

• Bachelor's degree in Business Administration or any related field
• Excellent verbal and written communication skills in English, with proper grammar and clear pronunciation.
• Computer Literate and comfortable using MS office applications
• Openness to training and adaptation to company processes

Job Type: Full-time

Pay: From Php513.00 per day

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person

About the role

We are seeking a talented and dedicated Customer Service Representative to join our dynamic team at Sagility Iloilo. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued healthcare clients.

What you'll be doing

• Respond to inbound customer inquiries and requests via phone, email, and chat channels
• Provide accurate and efficient resolution of customer issues and concerns
• Maintain detailed records of customer interactions and document case resolutions
• Assist with processing claims, billing inquiries, and account updates
• Collaborate with team members to improve customer experience and identify process improvements
• Adhere to all company policies, procedures, and quality standards

What we're looking for

• College graduate (no work experience required)

• At least 2nd-year college (72 units) with 6 months of work experience

• Previous experience in a customer service or call centre role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Proficiency in using computer systems and software
• Ability to work in a fast-paced, dynamic environment
• A genuine passion for delivering exceptional customer service

What we offer

At Sagility Iloilo we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Comprehensive health insurance coverage- Opportunities for career development and advancement- Paid time off and flexible work arrangements- Ongoing training and development programs- Team-building and social activities

About us

Sagility Iloilo is a leading provider of customer service and business process outsourcing solutions. With a focus on innovation, technology, and customer-centricity, we partner with organizations across various industries to deliver exceptional service and drive business growth. Our team of dedicated professionals is passionate about creating positive experiences for our clients and their customers.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

A game-changing career powered by YOU

We're Concentrix, a global technology and services leader that powers the brands you actually use every day. Think cutting-edge tech, innovative solutions, and working with some of the coolest companies around.

We're not just another job – we're a community of game-changers shaping the future of tech, finance, travel, and more.

As an Advisor, you'll join the movement powering the brands that define tomorrow. Let's challenge the status quo together Sounds exciting? Read on

Why You'll Love Working at Concentrix

We'll equip you with cutting-edge tech and top-tier training to dominate in your role. At Concentrix, career growth is a real thing. Most of our leaders started right where you are We are so rooting for your success story.

We offer mind-blowing benefits, exclusive discounts, and company programs that will make you say WOW

We got perks that support your unique style and help you crush your career goals. Here's a glimpse of what awaits you:

• Full paid communication, culture, and product-specific training
• Education Assistance Program
• Exclusive discounts from our partner establishments
• Referral bonus opportunities
• Mental Wellness Programs
• Career development programs, specialized courses, and language classes
• HMO, life insurance, leave conversion, and many more

Make a Real Impact with us as a Customer Experience Solutions Advisor

Think You've Got What It Takes?

• College graduate with or without experience in Customer Solutions roles
• At least six (6) months of background in the Customer Experience Solutions industry
• Good English communication skills
• Excellent customer service, problem-solving, and multitasking skills
• Superb computer skills
• Willing to work on shifting schedules

Even if you don't check every box, we encourage you to apply. Let's see what amazing things we can accomplish together

Ready, set, unlock the best version of you

This could be your next big thing. Start your Concentrix journey today and see why we're a top employer of choice by 440,000+ game-changers worldwide.

Concentrix is an equal opportunity employer

We're proudly united team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, gender identity, sexual orientation, religion, ethnicity, family or parental status, national, origin, disability, or any other classification protected by applicable national laws.

Are you game see what it's REALLY like to work at Concentrix? Check us out on Facebook & TikTok @ConcentrixPH, or visit to see how we roll. Expect it to be epic

Job description:

Minimum Qualifications:

-College Level

-Minimum of 6 months CSR Voice experience in the BPO industry

-Fintech experience acceptable

-Willing to work in rotating shifts

-Can work in ILO ILO City

Job Types: Full-time, Permanent

Benefits:

• Paid training

Language:

• English (Preferred)

Work Location: In person

Qualifications:

* Fresh graduates are encouraged to apply

* Applicants must be either High School or Senior High School graduates

* Must be willing to work onsite

* Must be willing to work a night shift schedule

* Amenable to full-time employment

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php23,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person

About the role

Join the dynamic team at Talent Outsourcing Channel Solutions' as a Customer Service Agent in our healthcare associates department. This full-time role is located in Iloilo City, Iloilo, and will involve providing exceptional customer service to our valued clients. As a key member of our customer service team, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the organisation.

What you'll be doing

1. Respond to customer inquiries and concerns via phone, email, and other communication channels
2. Provide accurate and timely information to customers about products, services, and policies
3. Assist customers with problem-solving and troubleshooting
4. Maintain detailed records of customer interactions and follow up as needed
5. Collaborate with cross-functional teams to ensure seamless customer experiences
6. Continuously seek ways to improve customer service processes and procedures
7. Adhere to company policies, procedures, and quality standards

What we're looking for

1. Strong customer service skills with a passion for helping others
2. At least with or without BPO experience in a customer service or call centre role are welcome to apply
3. Excellent communication and interpersonal abilities
4. Problem-solving and critical thinking skills
5. Proficiency in using relevant software and technology
6. Experience in a call centre or customer service environment, preferably in the healthcare industry
7. Adaptability and the ability to work in a fast-paced, dynamic environment
8. A positive, team-oriented attitude

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

1. Competitive salary and bonus opportunities
2. Comprehensive health and wellness benefits
3. Opportunities for career development and advancement
4. Supportive and collaborative work environment
5. Flexible work arrangements and work-life balance initiatives

About us

Talent Outsourcing Channel Solutions' is a leading provider of integrated business solutions, including customer service and contact centre services. Our mission is to empower our clients to deliver exceptional experiences to their customers. With a strong focus on innovation, technology, and employee development, we are committed to creating a workplace that fosters growth, collaboration, and excellence.

If you're ready to take the next step in your career and join a dynamic, forward-thinking organisation, apply now.