Debt Resolution Specialist (BPO)
Posted 4 days ago
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The Debt Resolution Specialist is responsible for engaging with individuals who are experiencing financial stress due to outstanding debts. This role focuses on building trust, conducting discovery conversations, and prequalifying potential clients for debt relief programs. The Specialist provides education about available financial/legal solutions and transfers qualified leads to Senior Closers for final program enrollment. The goal is to deliver a professional, empathetic, and solutions-oriented experience that helps individuals regain financial stability.
Key Responsibilities
Conduct outbound calls to individuals who have expressed interest in debt resolution services or appear in debt databases.
Handle outbound calls from leads generated through advertisements or online campaigns.
Establish rapport quickly, demonstrating empathy and professionalism to build trust with potential clients.
Gather detailed financial information and personal context to understand the client’s debt situation.
Prequalify leads based on criteria such as debt amount, eligibility, and program suitability.
Educate potential clients on how a structured debt resolution program works, emphasizing both legal and financial aspects.
Address concerns, answer basic questions, and alleviate the emotional stress associated with debt.
Transfer qualified and interested leads to a Senior Closer for final discussion and enrollment.
Accurately document all interactions, financial details, and outcomes in the CRM system.
Meet or exceed performance metrics, including call quality, lead conversion rates, and compliance standards.
Follow all regulatory and client-specific guidelines regarding data privacy, financial compliance, and ethical practices.
Qualifications
At least 1–2 years of experience in a call center, BPO, sales, or customer service environment (financial services background preferred).
Strong communication skills in English, both verbal and written.
Ability to handle sensitive financial conversations with professionalism and empathy.
Basic understanding of financial products, credit, or debt resolution is an advantage (training will be provided).
Proficiency in using CRM tools and call center systems.
High school diploma required; bachelor’s degree preferred.
BPO Hiring Insurance Account
Posted 4 days ago
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Location: Iloilo City (On-Site)
Shift: Shifting Schedule
Position: Fresher / No Experience Required
Qualifications:
Education:
Senior High School Graduate (New Curriculum)
OR
Completed at least 2 years in college
Experience:
No experience required — fresh graduates are welcome!
Job Benefits:
HMO coverage
Paid Training
13th Month Pay
Government-mandated benefits
If you're looking to start a career in the insurance industry and want a job with great benefits and growth potential, we want to hear from you! Apply today!
Concentrix Iloilo hiring BPO Representatives
Posted 4 days ago
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JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services
BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential (when applicable)
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment
CANDIDATE PROFILE
• 18 years old or above
• computer literate
• must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• at least graduated HS (prior to K-12 curriculum) / ALS / SHS (K-12)
• not tied up with academics; not currently studying nor enrolling for school
• six (6) months BPO experience in any international voice account is required for High School graduates
• if without BPO experience, applicant must have completed sophomore college or a two-year associate course without back subjects
• fresh inexperienced college graduates are encouraged to apply.
NOTE: For applicants falling under the K-12 curriculum, you should be graduates of Senior High School because strictly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.
Hiring CSR With 6 Months BPO Experience l Start ASAP | EARN UP TO 21K
Posted today
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Here's what awaits you when you join:
Account has easy tasks to complete and no heavy workloads.
Fun and friendly environment
Career growth
HMO on day 1
20% Night Differential
Performance bonus
Retirement Fund, Loyalty Incentives & many more
Qualification:
Completed 2nd year in college (72 units) with at least 6 months of work experience.
2 years Associate Graduate with at least 6 months of work experience.
College Graduate with or without work experience
Amenable to work onsite
Can start asap
Customer Service Representative
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About us
To date, Prince has rebranded to become PRINCE HYPERMART and is known to be a one–stop shop known for its wide variety of affordable Grocery/Supermarket, General Merchandise, and Department Stores items with various added services for customers in town. Thriving on a strong commitment to serve the Filipino market, Prince continues to offer affordable prices for the quality merchandise they sell in any city, town or municipality they are located in.
As the Prince Retail Group of companies continues to grow and expand, they uphold the empowerment of their total workforce through a strong adherence to its values and commitment to render the best and most personalized customer service while being a household name for quality affordable merchandise to the communities they serve. As one of the fastest growing retailers in the country, Prince Hypermart continues to widen their reach to every Filipino in every town to achieve their ultimate mission of serving the underserved.
Qualifications & experience
- Bachelor's Degree in Business Administration, Marketing or any related course
- At least 6 months relevant work experience
Tasks & responsibilities
- Assist customer concerns and queries, and ensures resolution while maintaining professional customer approach.
- Setting good store ambience through appropriate store music, jingle and plugging coming from Head Office.
- Answer external and internal calls and facilitates relaying of communication.
Benefits
- Competitive Salary and benefit package
- HMO coverage upon regularization
- Life and Health Insurance upon onboar
- Annual Leave credits with paid time-off during birthdays, bereavement, emergency or health-related cases etc.,
- Store discounts for all employees if you purchase in our chain of stores nationwide
Customer Service Representative
Posted today
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Job Description: Customer Service Representative
We are seeking a skilled and dedicated Customer Service Representative with experience in voice, chat, and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via chat, voice, and email channels.
- Provide prompt, accurate, and courteous responses to customer queries.
- Resolve issues related to products or services in a professional manner.
- Collaborate with internal teams to resolve complex issues and escalate when necessary.
- Maintain detailed records of customer interactions and follow-ups.
Qualifications:
- Proven experience in a BPO environment handling chat, voice, and email support.
- Strong communication skills, both written and verbal.
- Ability to multitask and manage multiple channels simultaneously.
- Customer-focused with problem-solving skills.
- Familiarity with CRM systems and tools is a plus.
Location: Iloilo, Philippines
Shift: Has to be okay with any shift
Job Type: Full-time
Pay: Php31, Php35,000.00 per month (Inclusions: Overtime, Night Diff)
Benefits:
- Health insurance (HMO)
Job Type: Full-time
Pay: Php32, Php35,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Experience:
- BPO: 1 year (Required)
Work Location: In person
Expected Start Date: 05/19/2025
Customer Service Representative
Posted today
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Qualifications:
- At least 18 years old
- At least High School Graduate (Old Curriculum) / Senior High School Graduate / ALS Graduate
- Good English communication and interaction skills
- BPO experience preferred but not required
- Amenable to shifting schedules and onsite work in Iloilo City
Benefits:
- Bigger Basic Pay + Skills Premium Pay
- HMO on Day 1 for employee + free coverage for up to 3 dependents
- Quarterly appraisals & monthly performance incentives
- Up to 30 days paid leave (with up to 21 days convertible to cash)
- Non-taxable meal and transportation allowance
- Night differential
- Group Life Insurance
- Onsite clinic and free emergency medicine
- Wellness programs
- Government-mandated benefits
- 13th month pay
- Paid trainings
Job Types: Full-time, Permanent
Pay: Up to Php30,000.00 per month
Benefits:
- Gym membership
- Health insurance
- Life insurance
- Paid training
Application Question(s):
- Do you have Call Center Experience? (Indicate the number of months or 0 if none)
Language:
- English (Preferred)
Work Location: In person
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Customer Service Representative
Posted today
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Job Highlights
- Up to 3,000 worth of eGCs for application milestones*
- Up to 10% monthly performance incentives*
- HMO and life insurance coverage on day one.
- Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
- Employee Assistance Program and Mental Health Consultations
- Fast promotion and endless growth opportunities.
- And many more
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.
*Milestones promo is available for select September classes only. Terms and conditions apply.
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore
Top reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- A positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Effectively and adequately handle transactions and deliver an outstanding customer experience through phone and email
- Act timely on feedback provided by internal and external stakeholders with the objective of improving performance
Who are we looking for?
- High School Graduate
- Must have at least 1 year customer service or technical support experience in a BPO setup supporting international customers
- Must have at least 6 months experience in a voice account
- Strong verbal and written English communication skills
- Positive, self-motivated, and energetic
- Amenable to work in rotating shifts
- Can work at Robinsons Cybergate 1, Pavia, Iloilo
Customer Service Representative
Posted today
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Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)
Location: (Iloilo City) Employment Type: (Full-time)
We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
- Assist customers with orders, returns, exchanges, and product information
- Troubleshoot and resolve customer issues in a timely manner
- Maintain a high level of customer satisfaction and brand experience
- Accurately document customer interactions and follow standard operating procedures
- Chat, voice and email channels
Qualifications:
- Previous experience in a BPO or contact center environment
- Experience handling retail or e-commerce accounts is an advantage
- Proficient in written and spoken English
- Comfortable using multiple communication platforms and CRM tools
- Strong problem-solving and interpersonal skills
- Willing to work on shifting schedules, weekends, and holidays
If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you
Customer Service Representative
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About the role
Talent Outsourcing Channel Solutions' is seeking a talented and passionate Customer Service Representative to join our team. In this fulltime, on-site role in Iloilo City Iloilo, you will be responsible for providing exceptional customer service to our healthcare account clients. Your primary focus will be handling inbound customer inquiries and resolving any issues or concerns in a timely and efficient manner.
What you'll be doing
- Responding to customer inquiries via phone, email, and chat in a professional and courteous manner
- Providing accurate information and resolving customer issues efficiently
- Documenting interactions and updating customer records as needed
- Identifying opportunities to improve customer experience and providing feedback to the team
- Adhering to all company policies, procedures, and quality standards
- Collaborating with cross-functional teams to ensure seamless service delivery
What we're looking for
- Previous experience, atleast 3 mos. experience in a customer service or call centre role, preferably in the healthcare industry
- Strong communication and interpersonal skills with the ability to empathise and build rapport with customers
- Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
- Proficient in using computer systems and software, with the ability to quickly learn new applications
- Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
- Fluency in English and the local language
What we offer
At Talent Outsourcing Channel Solutions', we are committed to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall wellbeing. Join our team and be a part of a dynamic and supportive organisation that values its people.
About us
Talent Outsourcing Channel Solutions' is a leading provider of innovative outsourcing solutions. We specialise in delivering high-quality customer service, contact centre, and business process outsourcing services to a diverse range of industries. With a strong focus on customer satisfaction, we are dedicated to empowering our clients and their customers through exceptional service and innovative technology.
Apply now and be a part of our exciting journey