79 Hospitality jobs in Iloilo

Job Description: Customer Service Representative

We are seeking a skilled and dedicated Customer Service Representative with experience in voice, chat, and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via chat, voice, and email channels.
• Provide prompt, accurate, and courteous responses to customer queries.
• Resolve issues related to products or services in a professional manner.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain detailed records of customer interactions and follow-ups.

Qualifications:

• Proven experience in a BPO environment handling chat, voice, and email support.
• Strong communication skills, both written and verbal.
• Ability to multitask and manage multiple channels simultaneously.
• Customer-focused with problem-solving skills.
• Familiarity with CRM systems and tools is a plus.

Location: Iloilo, Philippines

Shift: Has to be okay with any shift

Job Type: Full-time

Pay: Php31, Php35,000.00 per month (Inclusions: Overtime, Night Diff)

Benefits:

• Health insurance (HMO)

Job Type: Full-time

Pay: Php32, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Experience:

• BPO: 1 year (Required)

Work Location: In person

Expected Start Date: 05/19/2025

Qualifications:

• At least 18 years old
• At least High School Graduate (Old Curriculum) / Senior High School Graduate / ALS Graduate
• Good English communication and interaction skills
• BPO experience preferred but not required
• Amenable to shifting schedules and onsite work in Iloilo City

Benefits:

• Bigger Basic Pay + Skills Premium Pay
• HMO on Day 1 for employee + free coverage for up to 3 dependents
• Quarterly appraisals & monthly performance incentives
• Up to 30 days paid leave (with up to 21 days convertible to cash)
• Non-taxable meal and transportation allowance
• Night differential
• Group Life Insurance
• Onsite clinic and free emergency medicine
• Wellness programs
• Government-mandated benefits
• 13th month pay
• Paid trainings

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Gym membership
• Health insurance
• Life insurance
• Paid training

Application Question(s):

• Do you have Call Center Experience? (Indicate the number of months or 0 if none)

Language:

• English (Preferred)

Work Location: In person

Job Highlights

• Up to 3,000 worth of eGCs for application milestones*
• Up to 10% monthly performance incentives*
• HMO and life insurance coverage on day one.
• Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
• Employee Assistance Program and Mental Health Consultations
• Fast promotion and endless growth opportunities.
• And many more

All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.

*Milestones promo is available for select September classes only. Terms and conditions apply.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• A positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Effectively and adequately handle transactions and deliver an outstanding customer experience through phone and email
• Act timely on feedback provided by internal and external stakeholders with the objective of improving performance

Who are we looking for?

• High School Graduate
• Must have at least 1 year customer service or technical support experience in a BPO setup supporting international customers
• Must have at least 6 months experience in a voice account
• Strong verbal and written English communication skills
• Positive, self-motivated, and energetic
• Amenable to work in rotating shifts
• Can work at Robinsons Cybergate 1, Pavia, Iloilo

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: (Iloilo City) Employment Type: (Full-time)

We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
• Assist customers with orders, returns, exchanges, and product information
• Troubleshoot and resolve customer issues in a timely manner
• Maintain a high level of customer satisfaction and brand experience
• Accurately document customer interactions and follow standard operating procedures
• Chat, voice and email channels

Qualifications:

• Previous experience in a BPO or contact center environment
• Experience handling retail or e-commerce accounts is an advantage
• Proficient in written and spoken English
• Comfortable using multiple communication platforms and CRM tools
• Strong problem-solving and interpersonal skills
• Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

About the role

Talent Outsourcing Channel Solutions' is seeking a talented and passionate Customer Service Representative to join our team. In this fulltime, on-site role in Iloilo City Iloilo, you will be responsible for providing exceptional customer service to our healthcare account clients. Your primary focus will be handling inbound customer inquiries and resolving any issues or concerns in a timely and efficient manner.

What you'll be doing

1. Responding to customer inquiries via phone, email, and chat in a professional and courteous manner
2. Providing accurate information and resolving customer issues efficiently
3. Documenting interactions and updating customer records as needed
4. Identifying opportunities to improve customer experience and providing feedback to the team
5. Adhering to all company policies, procedures, and quality standards
6. Collaborating with cross-functional teams to ensure seamless service delivery

What we're looking for

1. Previous experience, atleast 3 mos. experience in a customer service or call centre role, preferably in the healthcare industry
2. Strong communication and interpersonal skills with the ability to empathise and build rapport with customers
3. Excellent problem-solving and critical thinking skills to effectively handle complex customer inquiries
4. Proficient in using computer systems and software, with the ability to quickly learn new applications
5. Ability to work in a fast-paced, high-volume environment and manage multiple tasks simultaneously
6. Fluency in English and the local language

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating an environment where our employees can thrive. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your overall wellbeing. Join our team and be a part of a dynamic and supportive organisation that values its people.

About us

Talent Outsourcing Channel Solutions' is a leading provider of innovative outsourcing solutions. We specialise in delivering high-quality customer service, contact centre, and business process outsourcing services to a diverse range of industries. With a strong focus on customer satisfaction, we are dedicated to empowering our clients and their customers through exceptional service and innovative technology.

Apply now and be a part of our exciting journey

Customer Service Agent – Retail Clothing Account (Voice, Chat & Email)

Location: (Iloilo City) Employment Type: (Full-time)

We are seeking a dedicated and customer-focused Customer Service Agent to join our team for a leading retail-based clothing brand. In this role, you will handle inquiries via voice calls, live chat, and email, providing support on product details, order tracking, returns, and general account concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across voice, chat, and email platforms
• Assist customers with orders, returns, exchanges, and product information
• Troubleshoot and resolve customer issues in a timely manner
• Maintain a high level of customer satisfaction and brand experience
• Accurately document customer interactions and follow standard operating procedures
• Chat, voice and email channels

Qualifications:

• Previous experience in a BPO or contact center environment
• Experience handling retail or e-commerce accounts is an advantage
• Proficient in written and spoken English
• Comfortable using multiple communication platforms and CRM tools
• Strong problem-solving and interpersonal skills
• Willing to work on shifting schedules, weekends, and holidays

If you're passionate about fashion and customer service, and thrive in a fast-paced environment, we'd love to hear from you

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Possesse strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Recruitment & Employment eXperience is hiring a Full time Customer Service Representative role in Pavia, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱0,000 per month

Hiring a Customer Service Representative role in Iloilo City Proper, Western Visayas. Apply now to be part of our team.

Requirements for this role:

• 1 year of relevant work experience required for this role
• Expected salary: 2000 per month
• Full time hours

• Looking for candidates who are available to work:

• Any time

• Working rights required for this role

We're Hiring Customer Service Representative (CSR) – Online Streaming Account

Location: Onsite (Iloilo CityPhilippines) Salary Range: PHP 18,000 – 20,000 / month

Qualifications: High School Graduate – with at least 1 year CSR experience or College Graduate – with at least 6 months CSR experience Good English communication skills Amenable to work on shifting schedules Willing to work onsite

Perks & Benefits: Competitive salary package HMO coverage + allowances Paid training & leave credits Career growth and development opportunities

If you're passionate about customer service and online streaming, this is your chance to join a dynamic team

Neksjob Iloilo is hiring a Full time Customer Service Representative role in Mandurriao, Western Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available