3 Management Positions jobs in Iloilo

People and Performance Management
+ Ensure new employees are oriented to the organization, its policies, facilities, etc.
+ Ensure all work is completed according to established policies, procedures, and standards
+ Facilitate Employee Training and Development
+ Manage individual and team scorecard per month
+ Monitor, assess and provide feedback about employee's performance
+ Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
+ Conduct performance appraisal on a regular basis and participate in annual review process
+ Develop and implement PIP if performance is not adequate
+ Approve and monitor daily team attendance
+ Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
+ Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
+ Regularly review the needs of employees
+ Help, discuss, evaluate, and resolve personal and work issues among team members
+ Inform and monitor employees during times of crisis or disaster to assess situation
+ Inform the manager of the current situation of team members and recommend solution
Reporting
+ Submit regular operation performance status reports to local leadership team
+ Generate monthly performance update to BU stakeholder
+ Update all necessary reports needed by Stakeholders
+ Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
+ Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
+ Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
+ Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
+ Review, develop and implement process improvements, departmental goals, and objectives
+ Conduct monthly operations review and execute action items agreed with the manager and business unit partners
+ Manage multiple processes or work functions simultaneously
+ Monitor and manage workload and assignments of the team
+ Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
+ Manage and facilitate the corrective action process, partnering with the Manager
+ Process audit - support annual process audit activities
+ Operations Standard - support compliance with established processes
+ Complete other duties as assigned
Qualifications:
+ Candidate must possess Bachelor/College degree
+ Preferably with 1-2 years of leadership experience
+ Preferably with experience in handling Sales calls-related team/program
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Amenable to work on a night shift or flexible schedule
+ With excellent work ethics and can easily adapt to CI and Agile Culture
+ Detail oriented and project management skills
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
Additional for internal applicants:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
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