14 Technical Support jobs in Iloilo

The Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff.  You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.

Key Responsibilities:

• Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
• Serve as the primary point of contact for escalated customer inquiries.
• Collaborate with cross-functional teams to address customer needs and provide timely solutions.
• Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
• Technical/Functional Article and FAQ creation, reviews, and modifications.
• Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
• Assist with support metrics and trends to identify areas for improvement and provide insights to the management team.
• Assist the Services team in driving client retention and growth.
• Generate Program Information Report/RCA documents with a focus on future proofing and system monitoring.

Other Duties:

• Deploying and analyzing code changes via GitHub.(GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code)
• Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
• Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
• Assist with client onboarding and EBRs (Electronic Batch Record) where necessary.
• Train and onboard new customer support team members.
• Maintain both internal and external training documents where necessary.
• Rostered on-call outage support during assigned shifts.

Qualifications Required:

• Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
• Minimum of 3 years' experience in Technical Support
• Less than 3 years of Technical Support experience can be considered – depends on technical support expertise.
• Can consider fresh graduates – with exposure to programming and coding languages
• Familiarity with SSL is an advantage.
• Experience with Major OS (Windows, MacOS, Linux), understanding of corporate level security and authentication methods, APIs and SDKs, ITIL framework, GitHUB is a plus.
• Excellent written and verbal communication skills
• Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST.
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
• No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
• Amenable to work in REPH ILOILO site

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done 100% virtually.

Customer Support & Operations Associate

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist clients by interpreting and validating their service requests.
• Coordinate with contractors and partners to address client needs.
• Maintain and update client/service data accurately in internal systems.
• Monitor open jobs and follow up to ensure timely completion.
• Communicate clearly and professionally with clients and team members.
• Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work full onsite, night shift (Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the Role

We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Assist

clients

by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

• At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
• Fresh graduates with excellent communication and organizational skills are welcome to apply.
• Strong written and spoken English, with the ability to interact confidently with international clients.
• Detail-oriented, accurate, and able to work in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
• Willing to work
  full onsite, night shift

(Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

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Are you friendly and positive? Is English your strength and can you express yourself easily on any subject?

As a Customer Support Representative, you are part of the Operations team, the center of our business. This is a customer focused role; thus, you will engage with customers in a professional manner to understand their needs, provide assistance and handle various scenarios to help them solve their issues. And the best part is that you will have space for learning, growing, and building your career.

With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.

Within your role, you will:

• Assist and advise the customers in response to inquiries about products and services specific to each project assigned
• Provide assistance and guidance on how to use the products and services
• Answer/ document/ solve customers' inquiries/ notifications/ complaints by offering accurate solution by following predefined workflows on how to handle issues specific to each communication channel
• Update the database with all the details about each customer interaction and the most frequent answers or situations encountered.

What will make you successful for the role:

• At least Senior High School Graduate
• Open for newbies
• English C1 spoken and written level
• Amenable to work for a fixed-term contract (at least 3 months)
• Open to work shifting schedules (morning shift, midshift, graveyard shift)
• Amendable to fully work onsite (Iloilo City)

Sounds good? Find out what you can get:

• Competitive salary package
• The opportunity to work in a multi-cultural environment
• Learning programs for your development
• Wellness activities for your wellbeing

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, physical/mental disability, or background.

The Fulfillment Coordinator role supports the daily operations of the Global Customer Fulfillment team by managing customer orders, interpreting contracts, maintaining accounts, and handling billing and invoicing. It also involves processing service requests, account updates, and terminations. The position requires following established procedures to resolve routine issues and make sound decisions. Flexibility to work during non-standard business hours is expected. Candidates should have relevant experience and a solid understanding of order processing and account management systems.

Accountabilities:

• Responsible for managing the order process in an accurate and timely manner for customer contracts. This includes, but is not limited to, order functions including order review, order processing and account maintenance in accordance with established business rules and guidelines.
• Responsible for driving and identifying opportunities for continuous improvement.
• Responsible for daily account maintenance such as adding/deleting IDs, ID support, changing addresses, cancels, credits, billing and invoice inquiries.
• Effectively communicate with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues.
• Contributes to a positive team environment through the achievements of team objectives and measurements. Assists global team members as needed.
• Completes other duties as assigned.

Qualifications:

• Bachelor's degree holder or Completed at least 2 years level in college (no back subjects/incomplete units)
• 2 or more years of BPO experience
• Experience with order fulfillment is preferred
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrate analytical and problem solving skills
• A proactive and highly motivated individual, eager to thoroughly understand complex areas
• Proficiency with tools required to support Global Customer Fulfillment functions
• Basic knowledge of computer applications and MS Office applications
• Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
• Willing to work on business unit holidays and/or render overtime when necessary
• Amenable to work at our REPH Iloilo site.

Why join us?

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 HMO and Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.