Technical Support

Iloilo, Iloilo ₱400000 - ₱600000 Y NTT Philippines Solutions Inc.

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Job Description

Job Description:

•    Provide first-line technical support to staff via phone, email, or in person.

•    Troubleshoot and resolve hardware, software and network issues

•    Provide first-line technical support to staff via phone, email, or in person.

•    Troubleshoot and resolve hardware, software, and network issues.

•    Install, configure, and maintain computer systems, software, printers, and other IT equipment.

•    Manage user accounts and permissions (e.g., Active Directory, Office 365).

•    Monitor and maintain computer systems and networks to ensure high availability.

•    Escalate complex issues to higher-level IT team member when necessary.

•    Maintain accurate documentation of issues and solutions using a ticketing system.

•    Assist with IT asset inventory and hardware lifecycle management.

•    Support IT projects such as software rollouts, upgrades, and system migrations.

•    Provide training and support to end-users on IT tools and applications.

QUALIFICATIONS:

•  Bachelor of Science Degree in IT or equivalent

•  Minimum of one year experience


•  Work Setup: Full On-Site, Island-based (SICOGON)


•  Work Schedule: Monday to Friday 8AM – 5:00PM (subject to change based on operational needs)

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Technical Support Analyst

Iloilo, Iloilo RELX INC

Posted 10 days ago

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Job Description

Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Technical Support Associate Shaw Apply Now!

Ermita, Iloilo Sutherland

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Job Description

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Be part of our Web-Hosting program and earn as much as **Php 28,000**!
As an **Inbound Voice Consultant**, you will deliver customer service to clients and customers of an American publicly traded Internet domain registrar and web hosting company, all via phone or chat. You are also expected to:
**KEY RESPONSIBILITIES**
- Resolve customer issues and upsell;
- Identify and relate with various customer needs and scenarios;
- Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
- Transfer customers to appropriate departments when required;
- Conduct data entry, documentation, and case management;
- Work and partner with others within a team-based environment; and
- Achieve and maintain required metrics and goals.

**MINIMUM QUALIFICATIONS**
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English (verbal and written) communication skills
- Excellent computer skills (Internet and website technologies)
- Strong background in Sales
- Willing to work in night shift or shifting schedule/ Holidays/Weekends
- Good customer service and problem solving skills
- MUST be residing in Metro Manila, Rizal, Cavite, Laguna and Bulacan only
- MUST have experience with BPO **Tech Support for 6 months**:

- With at least **25mbps** of internet connection and willing to work on site once needed
- Fully Vaccinated

**JOB HIGHLIGHTS**
- Enjoy a set of Industry-leading benefits
- Get paid while in training
- Receive HMO and free dependent
- Employee referral incentives
- Vacation and Sick Leaves
- We have sites nationwide that can be near your location
- Stable & secured company

**Benefits**:

- Paid training

Schedule:

- 8 hour shift
- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- English (preferred)
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Technical Customer Support Coordinator (Risk Narrative)

Iloilo, Iloilo RELX INC

Posted 10 days ago

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Job Description

Accountabilities:
+ Provide advanced second level support to Frontline Representatives for LexisNexis products.
+ Direct contact with technical and business teams to resolve production issues quickly.
+ Escalate high level customer issues to engineering, development, production support, and product management teams and follow through to resolution.
+ Assist customers with installation/training.
+ Analysis of new product releases/patches, informing Frontline and Premier Representatives on new features, bug fixes, etc.
+ Test, reproduce and identify defects reported by customers, submitting results to appropriate teams through tracking system and follow through to resolution.
+ Meet/Review customer enhancements with Product Management team, tracking and following through to resolution.
+ Participate in preparation for product launches.
+ Serve as the subject matter expert regarding all platforms and changes through engagement with management and product owners.
+ Accurate documentation in the appropriate systems such as Salesforce and JIRA
+ Risk Narrative Platform (fraud detection, risk management, financial crime prevention): Errors with searches, give correct steps to the customers.
Qualifications:
+ Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
+ Open to fresh graduates
+ 1+ year customer service in technical contact center environment or equivalent training.
+ Knowledge of database strategy, basic networks concepts (i.e. DNS, shares, privileges).
+ Advanced Troubleshooting Skills Training.
+ Advanced customer service Training.
+ Experience in handling escalated customer support calls, recognized as being Customer Service / Team Player oriented.
+ Proven customer service skills with excellent written and verbal communication skills.
+ Outstanding presentation and training skills.
+ Ability to work independently and multi-task, handling calls and emails.
+ Self-motivated with a positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 month
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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Customer Support

Iloilo, Iloilo ₱180000 - ₱300000 Y Be One of Us - Cooee Inc

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Job Description

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the Role

We are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

  • Assist

clients

by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

  • At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
  • Fresh graduates with excellent communication and organizational skills are welcome to apply.
  • Strong written and spoken English, with the ability to interact confidently with international clients.
  • Detail-oriented, accurate, and able to work in a fast-paced environment.
  • Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
  • Willing to work
    full onsite, night shift

(Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

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Customer Support

Iloilo, Iloilo ₱150000 - ₱250000 Y Cooee Inc

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Job Description

Customer Support & Operations Associate

Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)

About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.

You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

  • Assist clients by interpreting and validating their service requests.
  • Coordinate with contractors and partners to address client needs.
  • Maintain and update client/service data accurately in internal systems.
  • Monitor open jobs and follow up to ensure timely completion.
  • Communicate clearly and professionally with clients and team members.
  • Contribute to process improvements and suggest solutions to recurring issues.

What were looking for

  • At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
  • Fresh graduates with excellent communication and organizational skills are welcome to apply.
  • Strong written and spoken English, with the ability to interact confidently with international clients.
  • Detail-oriented, accurate, and able to work in a fast-paced environment.
  • Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
  • Willing to work full onsite, night shift (Iloilo office).

Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Iloilo, Iloilo ₱250000 - ₱450000 Y RELX Group

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Job Description

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.

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Customer Support Representative

Iloilo, Iloilo ₱250000 - ₱600000 Y REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

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Job Description

The Consumer Advocacy Representative/Customer Support Representative (Insurance) helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

Accountabilities:

  • First point of contact for consumers via telephone and email and other Consumer Advocacy processes
  • Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
  • Provide disclosures to consumers.
  • Assist consumers in filing disputes for all products.
  • Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
  • Research dispute requests to ensure disputes are accurate and warranted.
  • Perform training to consumers educating them on reports, claim information, reason codes, etc.
  • Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.
  • Researching multiple databases for consumer's information.
  • Work with Dispute and Resolution teams to resolve consumer disputes.
  • Contact customers to respond to inquiries, notify them of claim investigation results and any planned adjustments.
  • Utilize databases to enter disputes and Personal Identifiable Information (PII), and ensure timely completion of disputes to meet or exceed the SLA set forth by FTC/FCRA. The objective is to minimize risk of litigation being filed against LexisNexis.
  • Perform other duties as assigned

Technical Skills:

  • Excellent phone etiquette with outstanding Customer Service skills.
  • Experience in handling customer escalations is preferred.
  • Email correspondence experience and business writing skills is a plus.
  • Demonstrated knowledge and proficiency in Microsoft office applications.

Soft Skills:

  • Self-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUST.
  • Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
  • Detail oriented with a critical degree of accuracy regarding data entry and analysis, ability to deal with confidential data.
  • Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Background of the US Insurance industry preferred.
  • Call center experience of at least 2 years a MUST.
  • Excellent oral and written communication skills, good interpersonal and organizational skills; ability to prioritize work and to perform multiple tasks simultaneously while adhering to deadlines.
  • No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
  • Amenable to work in REPH Iloilo site

Why join us?

  • Competitive salary with annual increase and incentive
  • Career Development Programs
  • 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
  • Comprehensive HMO for you and up to 4 Dependents
  • Day 1 HMO and Life and Accident Insurance
  • Flexible Retirement Plan
  • Hybrid Work Set up. IT equipment will be provided.

For your convenience, our entire recruitment process is done 100% virtually.

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Customer Support Representative

Iloilo, Iloilo RELX INC

Posted 10 days ago

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Job Description

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.

Customer Support Specialist

Iloilo, Iloilo RELX INC

Posted 10 days ago

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Job Description

Accountabilities:
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
 

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