18 Technical Support Staff jobs in Iloilo
Technical Support
Posted today
Job Viewed
Job Description
Job Description:
• Provide first-line technical support to staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software and network issues
• Provide first-line technical support to staff via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, printers, and other IT equipment.
• Manage user accounts and permissions (e.g., Active Directory, Office 365).
• Monitor and maintain computer systems and networks to ensure high availability.
• Escalate complex issues to higher-level IT team member when necessary.
• Maintain accurate documentation of issues and solutions using a ticketing system.
• Assist with IT asset inventory and hardware lifecycle management.
• Support IT projects such as software rollouts, upgrades, and system migrations.
• Provide training and support to end-users on IT tools and applications.
QUALIFICATIONS:
• Bachelor of Science Degree in IT or equivalent
• Minimum of one year experience
• Work Setup: Full On-Site, Island-based (SICOGON)
• Work Schedule: Monday to Friday 8AM – 5:00PM (subject to change based on operational needs)
Technical Support Representative
Posted today
Job Viewed
Job Description
The Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Key Responsibilities:
- Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
- Serve as the primary point of contact for escalated customer inquiries.
- Collaborate with cross-functional teams to address customer needs and provide timely solutions.
- Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
- Technical/Functional Article and FAQ creation, reviews, and modifications.
- Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
- Assist with support metrics and trends to identify areas for improvement and provide insights to the management team.
- Assist the Services team in driving client retention and growth.
- Generate Program Information Report/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
- Deploying and analyzing code changes via GitHub.(GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code)
- Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
- Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
- Assist with client onboarding and EBRs (Electronic Batch Record) where necessary.
- Train and onboard new customer support team members.
- Maintain both internal and external training documents where necessary.
- Rostered on-call outage support during assigned shifts.
Qualifications Required:
- Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
- Minimum of 3 years' experience in Technical Support
- Less than 3 years of Technical Support experience can be considered – depends on technical support expertise.
- Can consider fresh graduates – with exposure to programming and coding languages
- Familiarity with SSL is an advantage.
- Experience with Major OS (Windows, MacOS, Linux), understanding of corporate level security and authentication methods, APIs and SDKs, ITIL framework, GitHUB is a plus.
- Excellent written and verbal communication skills
- Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
- Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
- No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
- Amenable to work in REPH ILOILO site
Why join us?
- Competitive salary with annual increase and incentive
- Career Development Programs
- 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
- Comprehensive HMO for you and up to 4 Dependents
- Day 1 HMO and Life and Accident Insurance
- Flexible Retirement Plan
- Hybrid Work Set up. IT equipment will be provided.
For your convenience, our entire recruitment process is done 100% virtually.
Technical Support Analyst
Posted 9 days ago
Job Viewed
Job Description
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Customer Support Coordinator I
Posted 10 days ago
Job Viewed
Job Description
· Installation, training and providing technical support to multiple level end users in diverse technical areas
· Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
· Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
· Strong customer focus including multiple internet browsers packages
· Assist customers with training of product and services ordering, interpretation and site navigation.
· Provide hardware configuration analysis, diagnostics, troubleshooting and support.
· Effectively troubleshoot and resolve web-based applications including browser configuration.
· Research order requests to ensure timely delivery to our customers.
· Contact customers to respond to inquiries, status and escalation outcome.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce)
· Perform other duties as assigned.
Qualification
+ Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
· 1 year customer service in technical contact center environment or equivalent training (2 years preferred)
· Internet Connectivity Customer Service is a plus.
· Background of the US Insurance industry preferred.
· Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
· Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
· Must ability to work quickly in a fast paced environment; work well as a team member and work well independently.
· Excellent written and verbal communication
· Excellent customer service skills
· Excellent in multi-tasking
· No attendance issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Customer Support Coordinator I
Posted 10 days ago
Job Viewed
Job Description
The Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Key Responsibilities:
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team.
+ Assist the Services team in driving client retention and growth.
+ Generate Program Information Report/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.(GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code)
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs (Electronic Batch Record) where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Qualifications Required:
+ Minimum 3 years' experience in a related field/role.
Great IT Skills:
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Qualifications Required:
+ Bachelor's Degree (in any field) or at least 2nd year college completed (with no back subjects/incomplete units)
+ Minimum 3 years experience in Technical Support
+ Less than 3 years of exp can be considered - depends on technical support expertise.
+ Can consider fresh graduates - with exposure to programming and coding languages
+ Experience with Major OS (Windows, MacOS, Linux), understanding of corporate level security and authentication methods, APIs and SDKs, ITIL framework, GitHUB is a plus.
+ Familiarity with SSL is an advantage.
+ Advanced Troubleshooting Skills Training.
+ Proven customer service skills with excellent written and verbal communication skills.
+ Ability to work independently and multi-task, handling calls and emails.
+ Self-motivated with a positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST
+ Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
+ Willing to work on business unit holidays and/or render overtime when necessary
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
System Support Specialist
Posted today
Job Viewed
Job Description
LifeBank Microfinance Foundation, Inc. (LBF)
we excel, we care, we share
a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.
LBF is backed by its 2 pillar programs: The Ikabuhi Microfinance Program (IMP) for financial services and the Sustainable Development Program (SDP) for social services.
We are looking for
(1) SYSTEM SUPPORT SPECIALIST
for Digital Solutions and Innovation Technology (DSIT) to be deployed at
Brgy. Maria Clara, Iloilo City (Central office).
Job Summary:
- Responsible for providing technical support, troubleshooting assistance, and system administration tasks to ensure the smooth operation of computer systems and software applications.
REQUIRED QUALIFICATIONS:
- Bachelors Degree in Information Technology, Computer Science, Software Engineering, or a related field
- With 1 year of experience working in system administration or related roles.
- With good standing in attended schools, previous employment, and residence
- Strong customer service skills, with experience in supporting users and managing their technical needs.
- Ability to communicate technical information effectively to non-technical users.
- Familiarity with system monitoring tools and performance analysis
*How To Apply? *
Click Apply to this job posting or apply via our career page for faster processing.
You may also contact us at and email us at from Mon-Fri 8 AM-5 PM./
System Support Specialist
Posted today
Job Viewed
Job Description
LifeBank Microfinance Foundation, Inc. (LBF)
we excel, we care, we share
a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.
LBF is backed by its 2 pillar programs: The Ikabuhi Microfinance Program (IMP) for financial services and the Sustainable Development Program (SDP) for social services.
We are looking for(1) SYSTEM SUPPORT SPECIALIST for Digital Solutions and Innovation Technology (DSIT) to be deployed at Brgy. Maria Clara, Iloilo City (Central office).
Job Summary:
- Responsible for providing technical support, troubleshooting assistance, and system administration tasks to ensure the smooth operation of computer systems and software applications.
REQUIRED QUALIFICATIONS:
- Bachelors Degree in Information Technology, Computer Science, Software Engineering, or a related field
- With 1 year of experience working in system administration or related roles.
- With good standing in attended schools, previous employment, and residence
- Strong customer service skills, with experience in supporting users and managing their technical needs.
- Ability to communicate technical information effectively to non-technical users.
- Familiarity with system monitoring tools and performance analysis
*How To Apply? *
Click Apply to this job posting or apply via our career page for faster processing.
You may also contact us at and email us at from Mon-Fri 8 AM-5 PM./
Be The First To Know
About the latest Technical support staff Jobs in Iloilo !
System Support Specialist
Posted today
Job Viewed
Job Description
LifeBank Microfinance Foundation, Inc. (LBF)
we excel, we care, we share
a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.
LBF is backed by its 2 pillar programs: The Ikabuhi Microfinance Program (IMP) for financial services and the Sustainable Development Program (SDP) for social services.
We are looking for(1) SYSTEM SUPPORT SPECIALIST for Digital Solutions and Innovation Technology (DSIT) to be deployed at Brgy. Maria Clara, Iloilo City (Central office).
Job Summary:
- Responsible for providing technical support, troubleshooting assistance, and system administration tasks to ensure the smooth operation of computer systems and software applications.
REQUIRED QUALIFICATIONS:
- Bachelors Degree in Information Technology, Computer Science, Software Engineering, or a related field
- With 1 year of experience working in system administration or related roles.
- With good standing in attended schools, previous employment, and residence
- Strong customer service skills, with experience in supporting users and managing their technical needs.
- Ability to communicate technical information effectively to non-technical users.
- Familiarity with system monitoring tools and performance analysis
How To Apply?
Click Apply to this job posting or apply via our career page for faster processing.
You may also contact us at and email us at from Mon-Fri 8 AM-5 PM./
System Support Specialist
Posted 18 days ago
Job Viewed
Job Description
LifeBank Microfinance Foundation, Inc. (LBF)
we excel, we care, we share
a non-stock and non-profit organization registered under the Securities and Exchange Commission (SEC) engaged in micro-financing initiatives that advance comprehensive and sustainable development in rural and urban areas through integrated social services.
LBF is backed by its 2 pillar programs: The Ikabuhi Microfinance Program (IMP) for financial services and the Sustainable Development Program (SDP) for social services.
We are looking for(1) SYSTEM SUPPORT SPECIALIST for Digital Solutions and Innovation Technology (DSIT) to be deployed at Brgy. Maria Clara, Iloilo City (Central office).
Job Summary:
- Responsible for providing technical support, troubleshooting assistance, and system administration tasks to ensure the smooth operation of computer systems and software applications.
REQUIRED QUALIFICATIONS:
- Bachelors Degree in Information Technology, Computer Science, Software Engineering, or a related field
- With 1 year of experience working in system administration or related roles.
- With good standing in attended schools, previous employment, and residence
- Strong customer service skills, with experience in supporting users and managing their technical needs.
- Ability to communicate technical information effectively to non-technical users.
- Familiarity with system monitoring tools and performance analysis
How To Apply?
Click Apply to this job posting or apply via our career page for faster processing.
You may also contact us at and email us at from Mon-Fri 8 AM-5 PM./
Customer Support
Posted today
Job Viewed
Job Description
Customer Support & Operations Associate
Schedule (7 PM- 4 AM)| Fulltime | Iloilo (Onsite Setup)
About the RoleWe are looking for a Customer Support & Operations Associate to join our growing Iloilo team. This role is non-sales and non-commission, focused on providing excellent support to our international partners/clients.
You will help manage partners requests, coordinate with contractors, update data, and ensure smooth operations. The work requires accuracy, adaptability, and strong communication skills.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What you'll be working on
- Assist clients by interpreting and validating their service requests.
- Coordinate with contractors and partners to address client needs.
- Maintain and update client/service data accurately in internal systems.
- Monitor open jobs and follow up to ensure timely completion.
- Communicate clearly and professionally with clients and team members.
- Contribute to process improvements and suggest solutions to recurring issues.
What were looking for
- At least 1–2 years of experience in customer service, operations support, or data coordination preferred.
- Fresh graduates with excellent communication and organizational skills are welcome to apply.
- Strong written and spoken English, with the ability to interact confidently with international clients.
- Detail-oriented, accurate, and able to work in a fast-paced environment.
- Proficiency in Microsoft Office (Word, Excel); familiarity with CRM or ticketing tools is an advantage.
- Willing to work full onsite, night shift (Iloilo office).
Onsite (Iloilo Office): Bldg. 2, 2nd Floor of Nelly Garden, Jaro, Iloilo City