129 Team Leader jobs in the Philippines

Lead the Daily Activities.You will provide leadership, guidance, and direction to team members and ensure they complete work according to scheduled deadlines with attention to quality standards, priorities, and overall goals. You will oversee the use of standard process workflows by your team, manageescalated client issues,and provide direction onclientresolutions. You will also track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods. You will analyze team statistics and prepare reports for your leadership. Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You're a problem solver who can find an answer, or a solution, for time-sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP. Coach and Develop.You will train and mentor team members and identify development needs across the team, working with your leaders to coordinate additional training as needed.You will evaluate associates on performance and complete performance appraisals. You will work in collaboration with your team members to establish Individual Development Plans. You will develop and administer corrective action and performance improvement plans. You will have hire/fire authority in conjunction with Human Resources, and you may have oversight of Workforce Management/Resource Planning and succession planning. Manage escalations and resolve clients' issues.You will manage escalated client issues and provide direction to your team. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues.You willstrive to exceed client expectations in everyinteraction. *Truncated
O SUCCEED IN THIS ROLE:Required Qualifications Bachelors degree in HCM related field or equivalent education and experience. At least 4 years of subject matter expert, mentor, or supervisory experience required. At least 5 years of customer service experience Proven proficiency in prioritizing critical client issues and managing workflow required. Effective time management skills, organization, and planning required. Proven experience in Project management, project coordination. Effective communications skills in Client facing context. Strong interpersonal, conflict management and mentoring skills. Preferred Qualifications Experience in benefits administration, payroll, HR, or related experience Experience in Implementation type of work US Benefits & Payroll knowledge is a plus. Technical training or equivalent experience in related technologies and/or systems in implementations is highly preferred (HR, Payroll, Time). Industry related certifications including Professional in Human Resources (PHR), Certified Payroll Professional (CPP), Fundamental Payroll Certification (FPC) etc. are a plus.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the

Job Title: Team Leader Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Essential Functions/Core Responsibilities** + Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements + Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly + Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment + Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectations + Communicate expectations to employees and provide timely updates + Provide subject matter expertise in handling escalated customer calls as needed + Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities + Stay current on internal work processes, policies and procedures. Attend required manager development training + Promote the Concentrix values through both behavior and attitude, including being an advocate for team members **Candidate Profile** + Associate's degree in related field with two to four years of relevant experience preferred + Highly motivated individual with skills to develop and coach team members to achieve performance expectations + Work well under pressure and follow through on items to completion + Strong communication skills, both written and verbal + Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable + Ability to mentor, coach and provide direction to a team of employees + Willingness to work a flexible schedule **Career Level Description** Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. **<>** + Manage the employment status of call center associates and participate in the

At least College graduate of any course
- Must have working experience in the related field is required for this position
- With good moral character and high sense of integrity; have good communication skills verbal and written

**Salary**: Php450.00 - Php500.00 per day

Schedule:

- 8 hour shift
- Day shift

Supplemental Pay:

- 13th month salary
- Overtime pay

COVID-19 considerations:
All employees are required to wear a PPE inside the company premises

Ability to commute/relocate:

- Olongapo Subic Bay, Zambales: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Packing leader: 1 year (preferred)

Job Summary:
Team Leader is responsible in guiding his team to reach their goals.Responsible supervision and discipline of the store including product inventory, implementation of company policy and standard operating procedures.

Job Specification:

- Educational Attainment
- Graduate of a 4-year course
- Work Experience
- At least 2 years of work experience preferably in a retail company and with leadership skills
- Customer Service-related experience is an advantage.

**Job Type**: Temporary
Contract length: 6 months

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ortigas Pasig: Reliably commute or planning to relocate before starting work (required)

**Who You'll Work With**:

- You will be based in our Manila office and you will collaborate closely with the Global Assistant Leadership, MSC Leadership and Team Leaders in other service centers. You will focus on all areas connected with operational activities, strategic initiatives, and motivating and coaching employees.- Our Executive Assistants (EA) provide high-quality support for McKinsey consultants across the Southeast Asian, Australian and Japan offices remotely from our Manila office. Being the first point of contact for any type of queries, means, analyzing, responding to and sending out communications, providing complex calendar management, and being able to proactively handle and last-minute changes or resolve any issues that our consultants may encounter throughout the day.**What You'll Do**:

- You will manage a team of assistants within our Manila office. In this office, you will monitor service levels and develop individual staff members to ensure adequate coverage and delivery of world-class service.- You will lead, motivate, and mentor assistants to enhance their effectiveness and overall job satisfaction. You will lead or assist recruiting efforts to review and manage adequate staffing levels. You will coordinate backup and overflow coverage to ensure consistent service and quality during absences, unanticipated departures, and peak workloads. You will conduct timely and thorough assistants’ performance evaluations by gathering, summarizing, and delivering feedback (on an ongoing basis, as well as formally during year-end reviews). You will also oversee routine administrative duties such as monitoring absences, reviewing and approving time sheets, overtime, vacation, and sick time.- Additionally, you will assist the Assistant Services Operations Manager with development and implementation of strategic initiatives and projects. You'll also create and maintain an energizing, high-performance work environment reflecting McKinsey values, a collaborative team-based culture and a service mindset by actively contributing to and leading team and site level initiatives.**Qualifications**:

- University degree
- 1+ years of tenure in the current role
- Track record of high performance and work ethics (TL, client and peer-to-peer feedback will be considered)
- Aptitude for and (preferably) some experience in the following areas: formal and informal coaching, team building and outstanding communication skills, involvement in additional initiatives and projects, process and project management, and building strong client relationships
- Demonstrated maturity, judgement, self-confidence, and flexibility
- Excellent organization, communication, and interpersonal skills
- Effective people leadership skills

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- Promote and demonstrate an internal service culture within your Team, ensuring a service delivery approach that is responsive to the operational needs of the organisation.
- Foster a positive and productive relationship with internal and external stakeholders
- Effectively engage and communicate with key stakeholders to ensure smooth and timely outcomes of business priorities
- Assist the Customer Service Manager in developing a high performing and constructive culture for Business Services that ensures a commitment to a One Team approach and is aligned to the Core Values and Guiding Principles
- Support change management initiatives throughout the Team to ensure the organisation continues to grow and evolve with a highly skilled, willing and adaptable workforce
- Develop strong working relationships with other Administration Team Leaders in other regions.
- Support and encourage a culture of professional development, leadership and continuous improvement within the Team
- Support, develop and mentor direct reports ensuring that Business Services’ objectives are communicated and implemented effectively and appropriately, and to build consistent delivery processes and standards
- Assist the Customer Service Manager with succession planning within the team to ensure employees are appropriately developed to undertake their roles as required
- Promote and demonstrate a culture of “safety as a priority” within the team.
- Support the risk mitigation strategy for Business Services by ensuring the team use best practice systems, processes and frameworks
- Support and promote a culture of innovation and continuous improvement to deliver the vision
- Conduct monthly team meetings to provide feedback and training on all administration requirements and issues to ensure a consistent message is delivered to teams and continuous improvement is ensured
- Identify and report on key success factors for operational excellence within the team to the Customer Service Manager
- Work collaboratively with other Administration Team Leaders to ensure key objectives of customer satisfaction are met at all times.
- Promote a positive professional image of the group to clients and take action to deliver on client expectations in all instances.
- Take a pro-active approach to providing excellence in customer service to both internal and external clients
- Ensure effective communication within the team and with clients at all times
- Make all client contacts positive and effective to maintain strong relationships
- Maintain open and honest communication with the team
- Work with other Administration Team Leaders to find solutions and enhance internal and external customer service experience and create a multi-skilled administration team across all divisions.
- Support other team members to meet customer service levels and team goals, including in peak periods or times of absence to maintain performance levels
- Be an active contributor to the ongoing performance of the team to achieve team goals
- Participate in learning and development activities and provide regular training to all team members to improve the Administration groups’ performance and capability.
- Continuously strive to develop your own personal skills and knowledge and be a role model for the team demonstrating desired behaviours
- Be responsible for team capacity and leave approval process
- Manage team and individual KPI’s by monitoring and reporting team performance to the Customer Service Manager on a monthly and annual basis to provide feedback to your team members.
- Conduct weekly meetings with your team to provide feedback on performance from management reports
- Encourage a safe work environment for your team ensuring breaks are taken, staff duties are rotated and regular movement away from workstations are provided
- Adhere to all company policies, procedures and systems
- Identify and recommend solutions for any issue identified in the administration support process.
- Manage and direct allocation of valuations for valuers appointed and verification of instructions and fee to ensure valuer targets are met
- Organise inspection times and ensure valuers’ calendars are updated accordingly
- Manage delays and inspection times in VMS and other websites pursuant to internal process and procedures
- Provide support to clients by following up on valuations and general enquiries.
- Utilise management reports to ensure all jobs are closed off correctly
- Ensure all administrative processes and tasks are followed by the valuers.
- Ensure delivery assistance is provided for valuations as requested noting training requirements to the relevant Leading Valuer
- Monitor workload and be proactive in relation to allocations e

**Why Smartsourcing?**
- We’re a certified GREAT PLACE TO WORK
- Awarded by HR AISA as a BEST COMPANY to Work for in the Philippines
- We are CCAP and IBPAP registered

**What's in it for you?**
- Above-industry salary package
- Day Shift
- Fixed weekends off
- HMO coverage for you and your dependent/s after one (1) month
- Free lunch every day
- Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
- Subsidized gym membership at Anytime Fitness
- Paid leaves
- Assisting in developing policies relating to Smartsourcing’s ethical, sustainable, and environmental responsibilities
- Ensuring that Smartsourcing has a positive impact on the environment
- Raising public awareness of a Smartsourcing’s social responsibility commitments through press relations and marketing
- Conducting research into best practices on sustainability and environmental issues
- Assisting in the creation and implementation of Smartsourcing's social responsibility strategy, specifically in the area of environment and sustainability
- Creating partnerships with clients, employees, suppliers, charities, and other groups
- Ensuring that Smartsourcing’s CSR policies meet legal and commercial needs
- Organizing events that promote environmental conservation and sustainability for Smartsourcing associates
- Encouraging links between Smartsourcing and charitable groups, as well as beneficiaries
- Spreading the word in the communities, various institutions, and local organizations about Smartsourcing’s initiatives
- Preparing CSR events reports
- Creating profiles of Smartsourcing’s beneficiaries
- A Bachelor’s degree in business management, economics, government, communication, or environmental science.
- At least 2 years of experience in working with NGOs, community-based organizations, local government units, civil society organizations, and other organized groups
- A passion for corporate social responsibility and sustainability
- Strong communication skills
- Logical and analytical thinking skills
- Sensitivity and understanding
- Knowledge of how businesses operate
- Updated on human rights and environmental issues

Team Leader

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach and manage the Teammates under your supervision, and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:
- Manage day-to-day planning and operations of your team;- Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);- Organize and handle the team and make sure everyone adheres to their schedules;- Train and help in the development of your team by conducting team huddles and coaching sessions;- Evaluate strengths and weaknesses of your Teammates;- Offer solutions for your team’s growth and development;- Create reports of your team’s performance and document feedback from your client;- Manage issues that might arise, including HR-related ones;- Think of solutions creatively; and- Act as the liaison between the management and your team.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

TaskUs is an Equal Opportunity Employer