46 Leadership jobs in the Philippines

Description
Position Purpose:
Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying, and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building, and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

Essential Functions and Responsibilities:

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develops communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

Requirements

• Minimum Requirements:

• Bachelor's degree in Organization Development, Business Administration or other related field, preferred.

• Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
• Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
• Significant experience interacting with executives and facilitating executive-level meetings.
• Minimum of 3 years of experience in call center industry.
• Strong credentials and personal brand; ability to coach and develop at all organizational levels.
• Ability to curate and scale content to meet the needs of the level of the learner.
• Ability to deliver face-to-face and virtually, leveraging available tools.
• Expertise with adult learning theory and fitting delivery method to content.
• History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
• Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
• Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
• Self-motivated and directed, possessing an ability to motivate others.
• Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
• Strong business acumen, client-service, and results orientation.
• Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
• Proven track record of strong program or project management and managing cross-functional programs.
• Experienced in analytics, including qualitative and quantitative methods.
• Practical in approach--has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.

Position Purpose:

Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying, and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building, and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

Essential Functions and Responsibilities:

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develops communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

Requirements:

• Minimum Requirements:

• Bachelor's degree in Organization Development, Business Administration or other related field, preferred.

• Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
• Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
• Significant experience interacting with executives and facilitating executive-level meetings.
• Minimum of 3 years of experience in call center industry.
• Strong credentials and personal brand; ability to coach and develop at all organizational levels.
• Ability to curate and scale content to meet the needs of the level of the learner.
• Ability to deliver face-to-face and virtually, leveraging available tools.
• Expertise with adult learning theory and fitting delivery method to content.
• History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
• Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
• Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
• Self-motivated and directed, possessing an ability to motivate others.
• Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
• Strong business acumen, client-service, and results orientation.
• Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
• Proven track record of strong program or project management and managing cross-functional programs.
• Experienced in analytics, including qualitative and quantitative methods.
  Practical in approach- -has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.

Description
Summary of Duties and Responsibilities

• Team Oversight & Coaching

Supervise and support Specialists in the delivery of leadership development programs.

Provide regular coaching, observation, and feedback to build facilitation capability.

• Scheduling & Resource Management

Manage facilitation schedules, assignments, and backup planning.

Coordinate with Program Managers to match facilitator strengths with program needs.

• Quality Assurance

Observe sessions, conduct peer reviews, and ensure facilitation aligns with branding and standards.

Partner with Analysts to ensure alignment between facilitation and coaching evaluation.

• Content Development

Develop session plans, learning guides, and activity toolkits in coordination with Program Managers.

Refine delivery materials to ensure content clarity, audience fit, and instructional quality.

• Support & Development

Create space for knowledge sharing, debriefs, and skill-building.

Identify learning needs within the Specialist group and support their ongoing development.

• Communication & Collaboration

Serve as liaison between Specialists and Program Managers.

Elevate issues, surface insights, and champion facilitator experience and excellence.

Content Development Role:
Translates program frameworks into actionable delivery materials.

Develops facilitator guides, activities, and support tools under Manager direction.

Ensures delivery content meets quality standards and supports program goals.

Requirements
Specific Knowledge Certification Required

• Learning & Development Principles Adult learning theory and learner engagement strategies

Instructional design fundamentals (ADDIE or similar models)

Knowledge of blended learning approaches (virtual, in-person, self-paced)

• Facilitation Best Practices Deep understanding of facilitation techniques for leadership development

Ability to coach facilitators on delivery style, pacing, audience engagement, and adapting in real time

Awareness of how to manage group dynamics and drive reflective discussion

• Content Development & Localization Ability to convert learning objectives into facilitation materials (e.g., guides, talk tracks, activities)

Skill in customizing or localizing content to suit different programs or geographies

Understanding how to align content with leadership competencies or organizational goals

• Coaching & Feedback Skills Coaching models (e.g., GROW, Afni Coaching Model)

Ability to give constructive, actionable feedback to Specialists

Experience in observing, assessing, and improving facilitator performance

• Quality Assurance in Learning Delivery Familiarity with learning effectiveness measures (engagement, knowledge transfer, application)

Ability to observe sessions and audit for quality, consistency, and impact

Experience contributing to or running facilitation calibration sessions

• Program & Stakeholder Alignment Strong grasp of the programs under the Leadership Academy (Launchpad, Bench-Building, etc.)

Ability to represent the L&OD team when aligning with Program Managers and operational stakeholders

Knowledge of how to link learning outcomes to performance expectations and KPIs

• Reporting & Communication Ability to document observations and provide summaries of facilitation quality

Competence in using reporting tools (or working with analysts) to surface trends

Strong written and verbal communication to bridge between delivery and program design

Position Purpose:

Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying, and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building, and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

Essential Functions and Responsibilities:

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develops communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

requirementDescription

• Minimum Requirements:

• Bachelor's degree in Organization Development, Business Administration or other related field, preferred.

• Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
• Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
• Significant experience interacting with executives and facilitating executive-level meetings.
• Minimum of 3 years of experience in call center industry.
• Strong credentials and personal brand; ability to coach and develop at all organizational levels.
• Ability to curate and scale content to meet the needs of the level of the learner.
• Ability to deliver face-to-face and virtually, leveraging available tools.
• Expertise with adult learning theory and fitting delivery method to content.
• History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
• Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
• Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
• Self-motivated and directed, possessing an ability to motivate others.
• Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
• Strong business acumen, client-service, and results orientation.
• Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
• Proven track record of strong program or project management and managing cross-functional programs.
• Experienced in analytics, including qualitative and quantitative methods.
  Practical in approach- -has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.

Your Responsibilities Will Include

• Designing and delivering learning and development events and interventions to meet identified training and development needs, including events for external organizations where appropriate.
• Advising, influencing and agreeing the proposed design, scheduling and implementation of learning interventions with line managers.
• Reviewing, evaluating and revising training events in conjunction with the Learning and Support Unit, relevant line managers and staff to ensure that events continue to meet identified needs and support force goals.
• Advising and supporting other staff who are involved in the training and tutoring of staff.
• Providing training consultancy, mediation, coaching and 360-degree feedback services at the organizational, departmental, team and individual level.

Requirements

• With excellent communication and facilitation skills
• Has Curriculum Development Experience
• Learning Management System Experience
• Willing to work onsite (Makati or Dumaguete) and can start ASAP
• You have at least 3-4 years of experience in Training Development
• You are a strong networker & relationship builder
• You are a strong mentor and coach who builds high performing teams

What's on Offer?

• Competitive salary package, company bonuses, and performance incentives
• Loyalty, Christmas gift, Inclusion and diversity benefits
• HMO coverage (medical and dental) upon regularization and Life and Accident Insurance upon day 1 of employment.

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Pay raise

Work Location: In person

The
Leadership Development (LD) Manager
role is specifically designed to drive the process, practice, accountability and culture of leadership development within the site. In partnership with Operations and Support Departments, the Leadership Development Manager plays a critical role in executing the vision of leadership development as it pertains to the campaign, the organization or both. The role of a Leadership Development (LD) Manager is to provide new and existing people leaders with core training, coaching, and development across the organization with the goal to provide the necessary skills and support enabling leaders to strategically balance people and performance while driving operational excellence.

Responsibilities
Key Accountabilities:

• Focus on evaluating and development of the L&D staff reporting to the role for continuous development and address areas of focus
• Conduct Training Needs Analysis and provide recommendation on customizing module to fit training needs of leadership, future leaders and professional and personal development of IBEXs employees
• Evaluate effectiveness of the learning programs delivered (Level 1 to 4 of Kirkpatrick's Training Evaluation) and conducted in quarterly basis
• Ensures follow through is conducted by the team to help strengthen learning and development
• Ensure collaborative working relationship with Operations leaders to deliver both short term and long-term training strategies
• Drive a performance and SLA driven culture with clearly defined
• Help develop learning programs to cater to the learning and development needs of both current and future leaders included but not limited to creation of the module, concept and content, preparation of PPT, participant guide, activities etc
• Conduct focus group discussions to understand current and further opportunities of overall leadership team and provide appropriate recommendation that would address the identified opportunities

Qualifications

• Ability to act with integrity and trust in all work interactions
• Results driven, innovative, strategic thinker
• Embraces change and drives growth
• Accomplished presentation and group facilitation skills
• Excellent project management skills

• Outstanding oral and written communication and interpersonal skills

• Training needs analysis, methods and procedures

• Excellent written and communications skills, mandatory
• Must have proficiency with various software application programs including MS Office
• Possesses a collaborative working style and the ability to work independently and in a team environment
• Organized and detail oriented
• Occasional travel required

• Performance Improvement:

• Ability to analyze performance gaps to be able to bridge them through learning programs

• Incorporate the needs of internal customers and other stake holders

• Evaluate results against the goals of the organization

• Coaching:

• ability to connect with others for the purpose of motivating others, sharing knowledge to enhance their effectiveness to the role and perform in the level where it puts IBEX in a good competitive advantage in the market place

• Evaluating Impacts:

• Ability to measure learning metrics and analyzing impact of the module/learning programs through management of data collection, analysis and put forward recommendation to enhance the approach, delivery and content

• Training Delivery:

• Align learning approach with course objective and learners needs

• Facilitate learning and employ various learning methodology
• Deliver constructive feedback
• Ensure learning outcomes
• Mentoring skills and experience in a call center setting
• Proven record of people and talent development

Lead high-performing teams while leveraging
AI to make a global impact
At GoTeam, you'll coach, inspire, and develop Filipino talent to
innovate, simplify lives worldwide, and grow as a global leader
.

Location:
Cebu City |
Work Setup:
Onsite (first 6 months), then Hybrid

Shift:
Night Shift (11 PM–8 AM PH Time) |
Openings:
3

Key Perks & Benefits

• Up to ₱50,000 salary
• FREE AI Certification
  via Project 100K
• Company-provided laptop + second monitor
• Industry-best HMO for dependents + extended family
• ₱M Life Insurance coverage
• 25 Paid Time-Off + 5 SIL (after 1 year)
• Wellness programs: Yoga, Sports Club, monthly team events
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• On-site allowance 0/day + salary loan access
• Exciting company raffles and referral bonuses

Why This Role Matters

At
GoTeam
, you won't just lead teams—you'll
shape high-performing cultures
while leveraging AI to
simplify lives globally
and
highlight the Philippines as a hub of world-class talent and innovation
.

As a Leadership Coach, you will:

• Find Purpose:
  Coach team members to perform at their best and exceed client expectations.
• Unlock Possibility:
  Build strategic relationships and drive cross-functional success using AI and innovative tools.
• Accelerate Growth:
  Receive advanced AI training, mentorship, and career pathways to become a global leader.

Key Responsibilities

• Conduct consistent 1:1 coaching and WIN:WIN performance agreements
• Lead client check-ins and manage cross-functional collaborations
• Handle escalations to ensure high-impact service delivery supporting retention and engagement
• Inspire your team while connecting their contributions to GoTeam's global mission

Who We're Looking For

Experience:

• 3+ years as a Team Lead in BPO or Shared Services
• Client relationship management, performance coaching, escalations, and retention initiatives

Skills & Tools:

• Proficient with project management tools (Asana, Trello, ClickUp), communication platforms (Zoom, MS Teams), and CRM/ATS systems
• Familiarity with AI tools and productivity tech is a plus

Non-Negotiables:

• Night shift availability (11 PM–8 AM PH Time)
• Willingness to work onsite in Cebu City (Hybrid after 6 months)
• Strong stakeholder communication and engagement

Bonus Points:

• Experience handling Western clients & C-level stakeholders
• Knowledge of healthcare, IT, construction, or engineering
• Leadership or coaching certifications

Why Join GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-powered tools to multiply productivity and earnings
• 1,000+ team members and growing
• Mission: Provide
  100,000 free AI certifications
  via Vjal Institute
• Culture: Innovation, inclusivity, growth

How to Apply

1. Apply & take our
   AI-powered on-demand interview
   via Multiplai
2. Meet our
   Recruitment Team
   for a live conversation
3. Proceed to
   client interview or assessment
4. Receive your
   job offer – fast & transparent

Description
Position Purpose:

The Leadership and Organizational Development Analyst is mainly responsible for helping drive business performance by rigorously inspecting the quality of coaching documentation of high potentials and frontline leadership. This role will also monitor the implementation of other critical leadership processes across all programs, training, and other support departments in Afni.

Essential Functions and Responsibilities:

• Monitor, analyze and evaluate the coaching documentation of program coaches, trainers, and support supervisors to identify strengths and opportunities when it comes to coaching behaviors that drive performance
• Support and partner with Operations and Training by providing ACM insights to improve the quality of coaching across the organization
• Partner internally with the Leadership and Organizational Development Team when it comes to creating recommendations and action plans when it comes to high potential, coach, and trainer development
• Inspect the ready-set-go plan of coaches and trainers to ensure proper implementation of effective action plans and daily activities
• Monitor and provide feedback to mentors when it comes to agent behavior identification, skill transfer, and effective feedback

Requirements
Minimum Job Requirements (Education, Experience, Skills):

• Must have at least two years of tertiary education or senior high school education equivalent
• At least one year of experience in supervisory, training delivery or quality assurance role is highly preferred
• Strong interpersonal skills with the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.
• Experience working in a Call Center environment is preferred.
• Has a keen eye for detail and is highly analytical
• Intermediate to advance excel and PowerPoint skills
• Effective communication skills, both written and verbal
• Self-driven and can work independently

1. Leverage technology to implement learning platforms, tools, and systems that support modern, scalable learning experiences.
2. Promote the integration of e-learning, virtual training, and blended learning approaches to maximize engagement and accessibility.
3. Bachelor's Degree
4. 5 years relevant experience
5. Instructional Design
6. Program Management

Benefits:

• 13th month salary
• Day 1 HMO (managers and up)
• Rice Allowance
• HMO Coverage for 4 dependents (depends on tenure)
• Group Life Insurance upon regularization

Job Type: Full-time

Pay: Php140, Php180,000.00 per month

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person