645 Taskus jobs in the Philippines

**Responsibilities**:
Provide quick, concise, and empathetic support to our client and user base through multiple
technical implementation to

Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Key Responsibilities
+ Validate and verify data via phone, spreadsheets, or web platforms.
+ Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks, ensuring timely and accurate responses.
+ Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
+ Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
+ Escalate complex issues to the Supervisor when necessary and contribute to identifying broader trends or recurring issues.
+ Ensure compliance with corporate policies on data security, authentication, and record retention.
+ Navigate and utilize multiple internal systems and tools for research and documentation.
+ Support continuous improvement by recommending enhancements to processes and customer support strategies.
Qualifications:
+ Bachelor's degree holder or at least completed 2 years in college with no back subjects.
+ Minimum of 1 year experience in a BPO or Shared Services environment.
+ Background in healthcare or healthcare auditing is a plus.
+ Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
+ Strong English communication skills, both written and verbal.
+ High attention to detail and ability to perform repetitive tasks with accuracy.
+ Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
+ Must be flexible to attend onsite training and work varying shifts as needed.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a month
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
*Team:*
As a Customer Support Supervisor, you will lead a team of highly motivated customer support professionals whose performance is critical to Coinbase achieving its mission. Using your customer support, operations and team management skills you will play a crucial role ensuring we deliver an outstanding customer experience globally.
*
What you'll be doing (ie. job duties):*
* Develop and lead a team of high performing customer support agents across multiple channels (email, chat & phone).
* Act as a trusted point of contact for escalations and high priority issues related to your scope.
* Achieve service level agreements, productivity metrics and quality metrics for your line of business, at the individual and team level.
* Provide leadership mentorship based on industry best methodologies and performance management.
* Focus on team growth and enablement through mentorship, career development and employee engagement.
* Collaborate with internal support teams across Programs, Tools, Quality and Training to help launch or improve product support workflows.
* Utilize an in-depth understanding of metrics to drive data-driven business decisions.
* Continuously add value through effective project management, dedicated prioritization and efficient execution.
* Communicate policies to customer support agents and become the primary information source for the team, following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
*What we look for in you (i.e. job requirements):*
* Motivated by Coinbase's mission and crafting a seamless support experience for our global customer base.
* Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
* Minimum of 3 years of people management experience in an operations environment.
* Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email and chat.
* Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
* Subject matter expertise and interest in the crypto ecosystem.
* Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
* Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
* Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
* Willing to work from an office at Manila, Philippines
*Nice to haves:*
* Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
* Advanced experience in project management, analytics or quality assurance.
* Advanced degree in business, finance, customer experience and/or blockchain.
* Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
G2624
*Pay Transparency Notice: *The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).
Pay Range:
₱1,591,400-₱1,591,400 PHP
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
*The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations(at)coinbase.com

Accountabilities:
+ Data validation via phone, spreadsheet or website.
+ Provide documentation for data and processes performed, convey/communicate information by statement or suggestion
+ Directly impacts business through responsibility for quality services provided by self or others.
+ Responsible for research, resolution and responding to questions and problems via emails, and callbacks/inbound and outbound calls in accordance with service level requirements, while providing an excellent customer experience
+ Adherence to the corporate policy regarding authentication, data security and record retention
+ Navigate multiple systems and internal tools for research and documentation
+ Research any client issues and escalate to Supervisor if a larger issue is identified
+ Instill confidence in customers through problem-solving skills and stronger customer service delivery
+ Keep records of customer interactions and transactions, recording and details or inquiries, complaints, and comments as well as actions taken for reporting purposes
Qualifications:
+ Bachelor's Degree preferred but not required.
+ At least 1 year experience with BPO/Shared Services.
+ Healthcare background preferred.
+ 10-key proficiency.
+ Siebel experience preferred.
+ Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
+ Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
+ Excellent English written and verbal communication skills.
+ Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
+ Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
+ Must be extremely adaptable and be able to stay focused.
+ Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
+ Must be flexible to transition from mid-shift to night-shift schedule based on business needs.
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 months
+ Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
+ Must have a Successful or above rating in the last Enabling Performance cycle
+ Must be willing to attend onsite training for a designated number of days.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**DUTIES**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging, resolving and following up on resolutions for customer complaints.
- Product knowledge to better assist the customers.
- Processing orders, forms and requests. Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Building good relationships with customers.
- Identifying customers' needs.
- Ability to multitask, prioritize and manage time effectively Following procedures and policies.
- Supporting the daily business operations thru admin works.
- Participates in meetings, discussions, and various activities to facilitate the accomplishment of objectives, goals, assignments and set requirements.
- Perform other duties that may be assigned from time to time.

**QUALIFICATION**:

- Preferably residing in Manila Area.
- Preferably a College graduate with 2 years experience in e-commerce
- Must have at least two (2) or more years of experience in customer support and with admin experience is desirable.
- Must be superb in English both written and verbal.
- Knows how to work on their own and complete a task list.
- Someone who can follow deadlines and feels great finishing things.
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Team player and can work under pressure and with mínimal supervision.
- Must Have a Strong Internet Connection at Home.
- Must Have Your Own laptop.

**Job Types**: Full-time, Permanent

**Salary**: Php18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental Pay:

- 13th month salary

**Experience**:

- Customer Service: 1 year (preferred)

Urgent Hiring Customer Support Representative!

WORK FROM HOME / WORK ONSITE
Tips will be provided for the interview!
With Government Benefits and HMO!

ONE DAY PROCESS
SITES: Bridgetowne/Eastwood, Northgate, Alabang, Makati, UP Technohub, Megamall. Sparks Cubao, Ayala North
- With above average Communication skills in English language
- With at least 6 months international BPO experience
- At least SHS Graduate
- EARN 27k
Interested? Click APPLY NOW.

**Salary**: Php17,000.00 - Php27,000.00 per month

**Benefits**:

- Opportunities for promotion
- Paid training
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary

Ability to commute/relocate:

- Eastwood City: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Senior High School (required)

**Experience**:

- Call Center: 1 year (required)

**Language**:

- English (required)

**_AYTAK_**_ SOLUTIONS_**_ is a talent acquisition company that intends to help its clients optimize their lives by providing them with the best and exceptional Filipino VAs who will help them grow their businesses._

The **Customer Support Specialis**t** **we're looking for is a professional who'll be responsible for providing information to customers, handle complaints and provide appropriate solutions, keep customer records and interactions, and build sustainable relationships with customers thru excellent communication and listening skills.

**_
Responsibilities:_**
- Provide accurate, valid, and complete information to customers
- Provide solutions and alternatives to customer complaints in a timely manner
- Build a lasting relationship with custiomers based on trust and interactive communication
- Follow-up with customers to ensure resolution, good service, and offer new services/products
- Safekeeping and regualr updating of customer records and interactions
- Take the extra mile in engaging with customers and establishing positive business relationship

**_
Requirements:_**
- Proven customer support experience with a background in upselling
- Strong phone contact handling skills and active listening
- Familiarity with navigating and utilizing different CRMs or online database
- Ability to adapt and respond to different types of personalities
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proactive, highly-adaptive, results-oriented and has leadership skills
- Can work independently and under pressure of deadlines

Remote Employee BPO has an outstanding opportunity for you!

Role: Customer Support Representative
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Setup: Work-from-Office (San Fernando, Pampanga)

Work Schedule:

• The training schedule will be Mon-Fri, 8pm to 5am Philippine time
• The regular working schedule will be Sat-Wed, 8pm to 5am Philippine time

Job Duties and Responsibilities:

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via email,
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries (Salesforce, NetSuite)
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes

Qualifications:

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 2 years+ years experience in a fast-paced customer service setting responding to emails
• Experience using Microsoft Office
• Strong communication and interpersonal skills
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Ability to work in a fast-paced ever-changing environment

You Will Stand Out If:  

• You have experience using NetSuite, Salesforce, Seller Central, 
• You have experience working in an e-commerce environment. 
• You have a good understanding of consumer electronics.