3,556 Bpo jobs in the Philippines

The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:

Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.

Benefits:
20% Night Differential
HMO Coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance
Annual Increase based on performance
13th and 14th month pay

The Customer Service Representative (CSR) or Call Center Agent is responsible for handling customer inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction through inbound or outbound calls, emails, or chat support.
br>Key Responsibilities:
Answer incoming calls and respond to customer inquiries promptly and professionally.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide accurate information about products, services, and promotions.
Document customer interactions, transactions, comments, and complaints in the system.
Follow communication procedures, guidelines, and policies.
Meet performance metrics such as call handling time, quality assurance, and customer satisfaction.

Benefits:
20% Night Differential
HMO coverage for employee upon day 1 and HMO dependent upon certification
Life and Accident Insurance

Good communication skills!
NO VERSANT AND MOCK CALL br>
- PURE ONSITE WORK
- No need to go onsite!
- Virtual process!
- earn up to 27K!
- GOOD FOR FIRST TIMERS
- ONE DAY JOB HIRING

- open for newbies

PM ME NOW!

Good communication skills!
NO VERSANT AND MOCK CALL br>

- PURE ONSITE WORK
- No need to go onsite!
- Virtual process!
- earn up to 27K!
- GOOD FOR FIRST TIMERS
- NO work from home

- open for newbies

PM ME NOW!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Proven skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._
_Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

**We are conducting an interview over the phone interview! What are you waiting for? Start ASAP!**

**Responsibilities**:

- Assist customers who want to pick-up/track and hold their packages
- Assist customers about their missing/misdelivered package(s)
- Assist customers who want to locate their package(s)
- Support and offer delivery notification and online services
- Probe and discover the needs of the customer and recommend the appropriate service using features and benefits
- Adhere to IBEX Customer Service (Order Tracking) Global Philippines company policies and work standards

**Qualifications**:

- MUST have at least 6 month continuous international BPO experience
- With good to excellent English communication skills (speaking and listening)
- Background in handling a multitasking account is highly desired
- Willing to work on a flexible shift schedule

**Benefits**:

- HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
- Career Development, Growth and Promotion.
- Competitive Compensation Package

**Recruitment Center**:

- G/F Shaw IT Center, Nueve de Pebrero cor. Shaw Blvd, Mandaluyong City

Pay: Up to Php22,000.00 per month

Schedule:

- 8 hour shift

Application Question(s):

- Where are you currently residing? (example: Mandaluyong?)
- How many years of total BPO experience do you have?
- What is your Gmail address?