Philippines presents a broad selection of business process outsourcing (BPO) opportunities, catering to diverse skill sets. 945 Bpo jobs in the Philippines
Customer Service Professional (Csr/call Center/bpo)
John Clements Consultants, Inc. (For a client - direct hire)
Posted today
Job Viewed
Job Description
Answer inbound calls from customers
- Facilitate outbound phone calls for follow up and update customers
- Document all calls handled accurately
- Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
- Produce a positive customer experience by effectively answering inquiries and handling problem-solving scenarios
- Redirect/
- Facilitate outbound phone calls for follow up and update customers
- Document all calls handled accurately
- Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
- Produce a positive customer experience by effectively answering inquiries and handling problem-solving scenarios
- Redirect/
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Representative | BPO Experienced
UnitedHealth Group
Posted 1 day ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - BPO Experienced
UnitedHealth Group
Posted 5 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
2
Customer Service - BPO Experienced - Muntinlupa
UnitedHealth Group
Posted 24 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative (Csr) Bpo
San Pedro, Laguna
Yngen Datacom Corp
Posted today
Job Viewed
Job Description
A brief background about our company.
Yngen Datacom Corp specializes in data annotation, analysis, IT development, process automation, travel, and financial customer care. Founded in November 2016, we started with 12 Full-Time Employees and exponentially increased to hundreds in just a couple of years. This rapid growth is the result of strict adherence to industry best practices and utmost professionalism.
As we are pioneering the BPO industry, we intend to create 10,000 jobs within the next three years. The BPO building and IT park of Yngen Datacom Corp. will house foreign partners and will generate more jobs for the people in the City of San Pedro which is just approximately 6 to 16kms away from the Business Districts in Metro Manila. Yngen Datacom Corp. also partners with companies abroad to bring a different brand of BPO to the country.
- ___
- Support our B2B customers in their Business Travels
- **Support and respond to customers in a wide variety of queries (basic to advanced)**.
- Ensures that there is a thorough understanding of customer queries and issues.
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 3-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Benefits**:
Employer’s share on SSS, Philhealth, HDMF
13th-month pay
Performance Bonus
Transportation Allowance
HMO upon regularization
Merit Increase
Paid Training
Career Growth and Development Opportunities
Employee Engagement Events
Why Join Us?
Not only do we offer a competitive salary, but also we generally care about our employees and it is important that they feel appreciated. The well-being of our teams is key to our success and in practice, this means that our employees receive great benefits!
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Yngen Datacom Corp specializes in data annotation, analysis, IT development, process automation, travel, and financial customer care. Founded in November 2016, we started with 12 Full-Time Employees and exponentially increased to hundreds in just a couple of years. This rapid growth is the result of strict adherence to industry best practices and utmost professionalism.
As we are pioneering the BPO industry, we intend to create 10,000 jobs within the next three years. The BPO building and IT park of Yngen Datacom Corp. will house foreign partners and will generate more jobs for the people in the City of San Pedro which is just approximately 6 to 16kms away from the Business Districts in Metro Manila. Yngen Datacom Corp. also partners with companies abroad to bring a different brand of BPO to the country.
- ___
- Support our B2B customers in their Business Travels
- **Support and respond to customers in a wide variety of queries (basic to advanced)**.
- Ensures that there is a thorough understanding of customer queries and issues.
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 3-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Benefits**:
Employer’s share on SSS, Philhealth, HDMF
13th-month pay
Performance Bonus
Transportation Allowance
HMO upon regularization
Merit Increase
Paid Training
Career Growth and Development Opportunities
Employee Engagement Events
Why Join Us?
Not only do we offer a competitive salary, but also we generally care about our employees and it is important that they feel appreciated. The well-being of our teams is key to our success and in practice, this means that our employees receive great benefits!
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative/Call Center/BPO - Paid Training
Angeles, Pampanga
STACKph GDV Business Services CO.
Posted 13 days ago
Job Viewed
Job Description
We are recruiting for the position of Customer Service Representative
br>Location: SM City Clark Angeles Pampanga
We also have another site:
- Cebu IT Park
Virtual Process | Onsite Process | OTP Process
Salary: Earn up to ₱ 27,000 + ₱15,000 Sign on Bonus + 0,000 Incentives (Performance Based) + Night Diff & HMO Coverage
br>Accounts Available:
- Healthcare
- Financial
- Telco Tech
Requirements:
- At least HS (Old Curriculum) | SHS Graduate | Fresh Graduate
- With | W/O BPO Experience
- Good Communication Skills
- Amenable to work onsite on a shifting schedule
Apply Now | Tips are provided for the assessments and interview.
br>Location: SM City Clark Angeles Pampanga
We also have another site:
- Cebu IT Park
Virtual Process | Onsite Process | OTP Process
Salary: Earn up to ₱ 27,000 + ₱15,000 Sign on Bonus + 0,000 Incentives (Performance Based) + Night Diff & HMO Coverage
br>Accounts Available:
- Healthcare
- Financial
- Telco Tech
Requirements:
- At least HS (Old Curriculum) | SHS Graduate | Fresh Graduate
- With | W/O BPO Experience
- Good Communication Skills
- Amenable to work onsite on a shifting schedule
Apply Now | Tips are provided for the assessments and interview.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative - BPO Experienced - QC
UnitedHealth Group
Posted 25 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - BPO Experienced - Makati
Makati, National Capital Region
UnitedHealth Group
Posted 25 days ago
Job Viewed
Job Description
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to,
This advertiser has chosen not to accept applicants from your region.
7
Trainers - Bpo
Pasig, Palawan
Nearsol Philippines Incorporation
Posted today
Job Viewed
Job Description
Train, support, and mentor associates on required skills per client request Assist the Corporate Trainer with tasks and responsibilities Set a timeline or training calendar cycle, which promotes increased operational efficiency
- Carry out strict process compliance on all levels within the team Update and review training plans that adapt to business needs
- Participate and contribute to weekly, biweekly, and monthly business review meetings
- Administer Learning and Performance Needs Analysis on current employees Conduct and develops effective training techniques or methods for new hires and existing associates
- Identify and provide essential information for the trainees' development and needs
- Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
- Plan and provide training support and development plans for associates
- To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
- Facilitate or manage soft skills training such as for voice and customer experience
**Qualifications**
- At least 2 years of relevant Trainer (or QA) experience in an outsourcing or similar company
- Excellent verbal and written communication skills Above average technical know-how
- Flexibility and willingness to work on a different shift
**Salary**: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
- Carry out strict process compliance on all levels within the team Update and review training plans that adapt to business needs
- Participate and contribute to weekly, biweekly, and monthly business review meetings
- Administer Learning and Performance Needs Analysis on current employees Conduct and develops effective training techniques or methods for new hires and existing associates
- Identify and provide essential information for the trainees' development and needs
- Ensure high customer satisfaction through conducting NPS surveys at a defined frequency
- Plan and provide training support and development plans for associates
- To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
- Facilitate or manage soft skills training such as for voice and customer experience
**Qualifications**
- At least 2 years of relevant Trainer (or QA) experience in an outsourcing or similar company
- Excellent verbal and written communication skills Above average technical know-how
- Flexibility and willingness to work on a different shift
**Salary**: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative in Makati no Bpo
Makati, National Capital Region
Sapient North
Posted today
Job Viewed
Job Description
Job Responsibilities:
- Answers phone calls and provides important information/ assistance to clients
- Checks mail, fax and internet mail to provide customer assistance
- Communicates with customer on the phone or using written correspondence to take care of concerns
- Answer participant questions,, as well as talk to participants to achieve full understanding of what critical information are being asked.
What are we looking for?
- Open to High School and Senior High School Graduates
- Excellent to above average English communication skills
- BPO experience is a plus but not necessary
- Can do onsite work in Makati
Pay: Php15,000.00 - Php23,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
- Answers phone calls and provides important information/ assistance to clients
- Checks mail, fax and internet mail to provide customer assistance
- Communicates with customer on the phone or using written correspondence to take care of concerns
- Answer participant questions,, as well as talk to participants to achieve full understanding of what critical information are being asked.
What are we looking for?
- Open to High School and Senior High School Graduates
- Excellent to above average English communication skills
- BPO experience is a plus but not necessary
- Can do onsite work in Makati
Pay: Php15,000.00 - Php23,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9