10,076 Bpo jobs in the Philippines

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

User Lifecycle Management

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
  • Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Comprehensive Free MSP Bootcamp Training
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Economic Impact Catalyst (EIC) is the #1 solution for building and scaling economic development efforts through cutting-edge software and enterprise solutions. Our SaaS platform helps organizations drive economic growth through data-driven decisions and strategic interventions.

We are seeking a passionate Help Desk Coordinator who thrives on creating order from chaos and loves helping others succeed. This role is perfect for someone who gets excited about building systems, documenting processes, and training team members to be their best. You'll be the backbone of our customer support efforts, ensuring everything runs smoothly while empowering others through knowledge sharing.

• Build and optimize help desk workflows that make everyone's job easier and more effective
• Create and maintain documentation that actually helps people solve problems quickly
• Design training materials and knowledge base articles that turn complex processes into simple, actionable steps
• Identify opportunities to streamline operations and eliminate unnecessary friction

• Develop and deliver training programs for new team members and ongoing skill development
• Create engaging documentation, video tutorials, and process guides for both internal team and customers
• Mentor colleagues on platform features, troubleshooting techniques, and best practices
• Build a culture of continuous learning where knowledge sharing is natural and rewarding

• Maintain comprehensive, user-friendly documentation for our SaaS platform
• Create step-by-step guides, FAQ resources, and troubleshooting workflows
• Collaborate with product team to ensure documentation stays current with platform updates
• Transform customer questions into helpful resources that prevent future issues

• Provide exceptional technical support via email, chat, and phone
• Handle escalated customer issues with patience, empathy, and problem-solving creativity
• Track and analyze support metrics to identify improvement opportunities
• Maintain detailed records in our help desk system (experience with platforms like Zendesk or Freshdesk preferred)

• Continuously improve how we deliver support by questioning "why do we do it this way?"
• Work with team to implement new tools and processes that genuinely improve outcomes
• Create feedback loops that turn customer insights into better systems and documentation
• Champion solutions that are both efficient and delightfully helpful

• Shows Genuine Curiosity: Loves learning how things work and is always asking "what if we tried this differently?"
• Demonstrates Authenticity: Builds trust through honest, transparent communication and follows through on commitments
• Practices Deep Empathy: Truly cares about helping both teammates and customers succeed, taking time to understand their real needs
• Maintains Integrity: Does quality work even when no one is checking, and speaks up when something isn't right
• Takes Smart Risks: Willing to try new approaches to improve processes, learning from both successes and setbacks
• Creates Meaningful Impact: Gets energized by building practical solutions that genuinely make people's work easier
• Pursues Excellence: Takes pride in creating resources and processes that are not just functional, but truly helpful and well-crafted

• 2-4 years of experience in customer support, technical documentation, training, or related roles
• Natural teacher who enjoys helping others learn and grow
• Strong systems thinking with ability to see how individual processes connect to bigger goals
• Experience creating documentation, training materials, or process guides (portfolio examples welcome)
• Comfortable working with U.S.-based teams and customers across different time zones
• Excellent written and verbal English communication with ability to explain technical concepts clearly
• Self-motivated with strong attention to detail and follow-through
• Experience with help desk software, knowledge management systems, or CRM platforms preferred

• Background in technical writing, instructional design, or process improvement
• Experience with SaaS platforms or economic development/nonprofit sectors
• Familiarity with video creation tools for training content
• Basic understanding of web technologies or software troubleshooting

• Help organizations create positive economic impact in communities worldwide
• Build systems and documentation that directly improve customer success
• Work with cutting-edge technology that's making a real difference

• Opportunity to develop expertise in multiple areas: support, training, documentation, and process design
• Professional development support and learning resources
• Direct mentorship from experienced team members
• Room to grow into leadership roles as our team expands

• Flexible remote work designed for Philippines-based professionals
• Competitive compensation (rates open for discussion based on experience and skills)
• Collaborative team environment with supportive, values-driven culture
• Tools and resources you need to do your best work

We believe the best support comes from people who genuinely love helping others and take pride in creating systems that work. If you're someone who gets excited about turning chaos into clarity and helping people succeed, we'd love to hear from you.

We're especially interested in hearing about:

• A time when you created documentation or training that really helped people
• How you've improved a process or system in a previous role
• What gets you excited about helping others learn and grow
• Examples of your curiosity and problem-solving in action

At EIC, we hire for attitude and passion, then help you build the specific skills you need. We're looking for someone who shares our values and wants to grow with us as we help organizations worldwide create positive economic impact.

Summary

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our offshore team in the Philippines, and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems and maintaining workstation and LAN performance
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with the relevant departments in the organization
• Running reports and analyzing common complaints and problems
• Trains other staff on troubleshooting and diagnosing problems
• Gains feedback from customers to improve training methods

Job Specification

• A background in Computer/Software Engineering or Computer Science is preferred, but open to non-conventional degrees and education if abilities can be demonstrated
• At least 5 years of help desk experience
• A strong working knowledge of computer systems, active directory, hardware, and software
• Good problem-solving, analytical, and teamwork skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Customer-oriented and patient
• In-depth knowledge of operating system internals and hardening
• Experience in deploying, installing, and configuring antivirus tools and applications
• Understanding of authentication, authorization, and directory services
• Strong understanding of cloud platforms and how they integrate into security models
• A high level of professionalism and the ability to collaborate and work effectively with all stakeholders
• Ability to maintain strict confidentiality, exercise initiative, diplomacy, and discretionary judgment
• Ability to work under pressure and manage competing priorities and demands
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Educational Background

' - Graduate in any discipline

• Basic computer knowledge required (MS- Office Applications)

• Proven ability to adapt to new tools by applying logical approach

• Work experience as per the job grade.

Work Experience

The Tier 1 HR Helpdesk Client Manager is required to lead teams responsible for

managing Tier 1 HR related queries from the client employees, line managers, vendors

and other 3rd parties basis the procedures defined, instructions provided and the

knowledge base available. These queries relate to HR Policies, Employee Data

Management, Payroll, Benefits, Learning and Development, T&A and other HR related

topics. These queries should be managed in the specified time and with mandated

level of accuracy with focus on first time closure. Responsible to ensure Service Levels

and contractual compliance are adhered to.

This role requires mandatory periodic rotational shifts on 24/7 basis

5 days Work from office is mandatory requirement of the role

Knowledge and Experience

'- Excellent understanding of various processes of core HR Operations

• Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US

Employees

• Should have experience in using Workflow / case management tools like ServiceNow,

Remedy etc.

• Good understanding of various HR Systems/ applications

• Basic understanding of MIS

• Good understanding of Quality Methodology and tools

• Good understanding of Service level agreements and contractual compliance

requirements

• Should have good Excel and Presentation skills

• Should have excellent client and stakeholder management skills

Behavioral Attributes

' - Excellent written and verbal communication skills

• Excellent probing, problem-solving, decision making and negotiation skills.

• Logical and efficient, with keen attention to detail.

• Strong customer service orientation.

• Effective Troubleshooting skills.

• Learning agility – Aptitude to venture in to unknown territories.

• Good researching skills

Core Role Responsibilities

' - Lead teams providing Tier HR helpdesk support to the Employees, Line Managers,

Vendors and 3rd parties

• Team management, Team engagement and Succession planning

• Ensure appropriate staffing as required

• Financial and contract Management

• Ensure policies and procedures are followed and Zero noncompliance across the

engagement

• Ensure the Service Levels are met consistently

• Ensure data privacy requirements are followed with upmost focus. Drive regular

awareness

• Maintains and improves quality results by adhering to standards and guidelines;

recommending improved procedures

• Manage expectations from client stakeholders and internal leadership

• Prepare and present data in internal and client governance forums.

• Ability to drive a culture of high performance, continuous improvement and motivate

the teams

• Gather insights from the customer regarding seasonal spike in volumes, forecasting

and arrange appropriate staffing

Language requirement

English

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening

Command Center/Helpdesk
Job description:
  The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
Keep track of the customer queries and resolve the issues as early as
possible. 
Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
Update and monitor the regular daily business readiness tracking 
Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
Regularly reviewing existing systems and making recommendations for
improvements
Work with a team of technical support engineers and specialists. 
You will be working on a 24/7 shift (including holidays and weekends). 
Team's best practices and methodologies 
Reports directly to the Command Center Engineering Manager of the Platform
Department
with experience in Linux/Windows serves
at least 7 years related experience
willing to work onsite

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Help Desk Operator

Job ID

Posted

03-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Cagayan de Oro - Misamis Oriental - Philippines

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College