23 Business Process Outsourcing jobs in the Philippines

People and Performance Management
+ Ensure new employees are oriented to the organization, its policies, facilities, etc.
+ Ensure all work is completed according to established policies, procedures, and standards
+ Facilitate Employee Training and Development
+ Manage individual and team scorecard per month
+ Monitor, assess and provide feedback about employee's performance
+ Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
+ Conduct performance appraisal on a regular basis and participate in annual review process
+ Develop and implement PIP if performance is not adequate
+ Approve and monitor daily team attendance
+ Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
+ Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
+ Regularly review the needs of employees
+ Help, discuss, evaluate, and resolve personal and work issues among team members
+ Inform and monitor employees during times of crisis or disaster to assess situation
+ Inform the manager of the current situation of team members and recommend solution
Reporting
+ Submit regular operation performance status reports to local leadership team
+ Generate monthly performance update to BU stakeholder
+ Update all necessary reports needed by Stakeholders
+ Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
+ Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
+ Work in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.
+ Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
+ Review, develop and implement process improvements, departmental goals, and objectives
+ Conduct monthly operations review and execute action items agreed with the manager and business unit partners
+ Manage multiple processes or work functions simultaneously
+ Monitor and manage workload and assignments of the team
+ Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
+ Manage and facilitate the corrective action process, partnering with the Manager
+ Process audit - support annual process audit activities
+ Operations Standard - support compliance with established processes
+ Complete other duties as assigned
Qualifications:
+ Candidate must possess Bachelor/College degree
+ Preferably with 1-2 years of leadership experience
+ Preferably with experience in handling Sales calls-related team/program
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Amenable to work on a night shift or flexible schedule
+ With excellent work ethics and can easily adapt to CI and Agile Culture
+ Detail oriented and project management skills
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
Additional for internal applicants:
+ Must be in current role for 1 year
+ Must not have received any Disciplinary Action within the past 12 months
+ Must not have any Attendance and Punctuality issues in the past 12 month
+ Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Title : Operations Supervisor
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Title : Operations Supervisor
Job Summary:
People and Performance Management
- Ensure new employees are oriented to the organization, its policies, facilities, etc.
- Ensure all work is completed according to established policies, procedures, and standards
- Facilitate Employee Training and Development
- Manage individual and team scorecard per month
- Monitor, assess and provide feedback about employee's performance
- Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
- Conduct performance appraisal on a regular basis and participate in annual review process
- Develop and implement PIP if performance is not adequate
- Approve and monitor daily team attendance
- Oversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative output
- Support and drive employee engagement and corporate social responsibility initiatives
Conflict / Crisis Management
- Regularly review the needs of employees
- Help, discuss, evaluate, and resolve personal and work issues among team members
- Inform and monitor employees during times of crisis or disaster to assess situation
- Inform the manager of the current situation of team members and recommend solution
Reporting
- Submit regular operation performance status reports to local leadership team
- Generate monthly performance update to BU stakeholder
- Update all necessary reports needed by Stakeholders
- Ensure all reports are accurate, updated and submitted on time
Operational and Process Management
- Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive results
- Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
- Review, develop and implement process improvements, departmental goals and objectives
- Conduct monthly operations review and execute action items agreed with the manager and business unit partners
- Manage multiple processes or work functions simultaneously
- Monitor and manage workload and assignments of the team
- Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
- Manage and facilitate the corrective action process, partnering with the Manager
- Process audit - support annual process audit activities
- Operations Standard - support compliance with established processes
- Complete other duties as assigned
Qualifications:
- Must possess a Bachelor's degree, in any field
- Strong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplish
- Ability to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management direction
- Thorough understanding of complex system support environment
- Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem-solving skills.
- Ability to develop and maintain positive relationships with stakeholders
- Ability to work collaboratively within and across teams
- Must be in current role for 1 year
- Must not have received any Disciplinary Action within the past 12 months
- Must not have any Attendance and Punctuality issues in the past 12 months
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

The Bench Talent - Sales Supervisor is part of a structured development program aimed at preparing high-potential individuals for leadership roles within the Sales organization. This role will undergo intensive training and mentorship to build the competencies required to lead teams of Lead Generation Specialists, SDRs, and Account Managers. Upon successful completion, the candidate will be deployed to a supervisory role aligned with business needs.
Manages, directs and coordinates one or more segments of the organization's day-to-day operations| Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies | Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, sales projects, business development, internal communications) | Responsibilities are typically diverse and vary according to the organization's changing needs.
Training and Development Phase
+ Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
+ Shadow current Sales Supervisors and participate in peer mentorship and observation sessions .
+ Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions
Sales Leadership Preparation
+ Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
+ Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
+ Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity
After Deployment
+ Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
+ As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Leads collaboration with the Sales Support Administrators in providing before and after sales support
+ Leads collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ Keeping track of inventory is a common responsibility. This is typically not something a sales representative would do. The sales supervisor also has control over discounts for certain customers, price changes, deals, promotions, etc.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of the Sales Consultants.
+ Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective search of sales leads and prospects.
+ Effectively communicate with the Sales Manager/RSM to understand training and development needs and to provide insight for the improvement of the Consultants' sales performance.
+ Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
+ Maintain accurate records of all pricings, sales and activity reports submitted by the Sales Consultants.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Business Sales Consultants meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Manages, directs and coordinates one or more segments of the organization's day-to-day operations in a nonmanufacturing environment/industry. Manages the development, implementation and enhancement of operating policies, processes and procedures that affect the organization's short- and long-range goals and strategies. Plans and coordinates operations and special projects in multiple areas (e.g., short- to long-term planning, joint ventures, business development, internal communications, budgeting). Responsibilities are typically diverse and vary according to the organization's changing needs; this discipline is not typically classified into a single Function (e.g., Engineering, Finance, Human Resources). Supervises the daily activities of a small to medium-sized, routine business or technical support, and/or production team and is accountable for the results of the team. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Solves problems based on practice and precedent. Decisions are guided by policies, procedures and the local business plan; receives guidance and oversight from manager. Trains team members and provides input to employee performance evaluations. Typically does not spend more than 20% of time performing the work supervised
Qualifications:
+ Bachelor's degree in any field
+ Must have excellent written and verbal communications skills and the ability to effectively collaborate across all levels of the organization
+ Proven success at managing change
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Detail oriented and project management skills
+ Sales/After Sales/Retention experience or background is required
+ Must not have any performance or disciplinary issues in the past 12 months
+ RELA 1.0 Graduate is an advantage but not require
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Accountabilities:
+ Assist the Sales Operations Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team.
+ As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
+ Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
+ A number of miscellaneous activities are commonly included, as well. Cold calling and getting your hands dirty in sales rep work often accounts for a portion of your day.
+ Responsible for the performance and development of all staff.
+ Coordinate with the Sales Operations Manager to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
+ Prepare action plans by individuals, as well as by team for effective prospecting and negotiation of sales opportunities.
+ Effectively communicate with the Sales Operations Manager to understand training and development needs and to provide insight for the improvement of the team's sales performance.
+ Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
+ Ensure that all Reps meet or exceed all activity standards for prospecting, calls, appointments, trainings, demos, presentations, proposals and closes.
+ Set examples for Sales Consultants in areas of personal character, commitment, organizational selling skills and work habit.
+ Conduct regular coaching and counseling with Sales Consultants to build motivation and selling skills
+ Lead regular operational reviews, addressing action items in collaboration with the manager and business unit partners.
+ Other projects, tasks and duties as assigned
Qualifications:
+ Must possess at least a Bachelor's/College Degree, any field
+ Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
+ Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
+ Strong people and stakeholder relationship management skills
+ Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
+ Strong organizational, prioritization and delegation skills
+ Proven problem solving and analytical skills
+ Amenable to working in Graveyard Shift
Additional Requirements for Internal Candidates: - Must be in current role for 1 year - Must not have received any Disciplinary Action within the past 12 months - Must not have any Attendance and Punctuality issues in the past 12 month - Must have a Successful or above rating in the last Enabling Performance cycle
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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**POSITION SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)