6,449 Service Manager jobs in the Philippines

How You Will Contribute

• Manages the overall ATM services of the BC-ensures ATM availability and required level of cash.
• Ensures BC compliance to regulatory and internal policies and procedures.
• Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Ensures all BC Personnel are consistent in providing excellent service, fast turnaround time and error free processing for total client satisfaction. Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Leads by example and behaves as a role model to their subordinates.

What Will Make You Successful

• A team player who can guide and lead team through stressful times by keeping them highly motivated, able to finish their tasks accordingly and efficitenly without forgetting to make sure the team keeps up with their deadlines, helps the members of the business units in order to achieve success for the group.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations' an advantage if with sales/ marketing experience in a bank' with at least 5 years work experience in branch banking operations' with supervisory capacity.

FILINVEST COMPANY: HOSPITALITY ENTERPRISE RESOURCES CORP.

Job Summary

The Reservations Manager monitors the Agents' calls to ensure correct sales tactics are used and quality service is provided. He/She has to ensure all sales and reservations are performed with adherence to the policies and procedures of the property. Apply revenue management strategies.

Duties and Responsibilities:

• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Handling of correspondences
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department regarding occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Observes and ensures that proper telephone manners are maintained at all times
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
• Follows up tentative bookings and update reservation status
• Reviews no-show and cancelled reservations and processes charges according to hotels policy
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule
• Responsible for always maintaining a Neat and Orderly position.
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Qualifications:

• Experience with sales and in a prior management or leadership position is preferred.
• Excellent written, verbal communication, organization and comprehension skills.
• Show absolute discretion and confidentiality regarding sensitive information
• Minimum four (4) years of experience in Reservation roles
• Two (2) or more years of focus on Customer Service platforms
• Hospitality Industry Experience preferred
• Should be able to independently develop reports,

Job description details:

Job Overview

The candidate is responsible for supporting the business teams in creating, setting up and maintaining all needed service management documentation and reporting for new and existing activities delivered by IBSS Manila. This is a global and bank-wide scope meaning the candidate will have continuous interactions with all business partners – so excellent communication skills are vital.

Key Responsibilities

Contracting:

• Draft, review, negotiate, and finalize contracts with service/outsourcing owners
• Ensure compliance with legal and regulatory requirements.
• Maintain accurate records of all contracts and related documentation.
• Monitor contract performance and manage renewals, amendments, and terminations.
• Serve as the primary point of contact for contract-related inquiries and issues.
• Acts as SME who will provide guidance on any contract related inquiries

Service Management:

• Define and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Coordinate with internal teams and different stakeholders to ensure timely and quality service delivery.
• Manage escalations and resolve service-related issues by identifying the root cause and directing concerns to the appropriate Points of Contact (POCs) for timely resolution.
• Drive continuous improvement in service processes and customer satisfaction.
• Facilitate and Prepare service performance and contract compliance reports to stakeholders thru service review meetings
• Provides assistance to service/outsourcing owners in completing outsourcing due diligence requirements
• Acts as Subject Matter Expert

Qualifications

• Bachelor's degree with at least 3 years of relevant work experience in service management and contracting
• Proven experience in contract management, service delivery and vendor management
• Good to have Financial Background
• Strong negotiation, communication, and analytical skills.
• Familiarity with contract lifecycle management tools and service management frameworks
• Ability to manage multiple contracts and service agreements simultaneously.
• Solid Background in global stakeholder management

Job Type: Full-time

Benefits:

• Flexible schedule
• Promotion to permanent employee
• Work from home

Work Location: In person

We are looking for a results-driven Service Manager to oversee the operations of an automotive service department. The role manages both frontliners and workshop teams to ensure smooth workflow, excellent repair quality, and high customer satisfaction.

The ideal candidate is a hands-on leader who can balance technical know-how, people management, and process improvement to maintain service excellence within a reputable automotive group.

Key Responsibilities

• Oversee and manage daily service and workshop operations to ensure efficiency and productivity.
• Implement and monitor service procedures, quality standards, and customer service policies.
• Lead, coach, and evaluate service advisors, technicians, and support staff.
• Address and resolve customer concerns promptly and professionally.
• Ensure accurate job orders, billing, and documentation for all repair and maintenance work.
• Coordinate with finance and admin for collections and account follow-ups.
• Identify opportunities for operational improvement and introduce process enhancements.
• Develop initiatives to increase sales and aftersales revenue such as value-added services.
• Control departmental expenses and ensure targets are met.
• Promote a culture of teamwork, professionalism, and accountability.

Qualifications

• Male or Female, with proven reputation and integrity in the automotive industry.
• Bachelor's degree in Engineering, Management, or a related field.
• At least three (3) years of experience in automotive service management, aftersales, or workshop leadership (dealership experience preferred).
• Strong knowledge of vehicle diagnostics, repair, and service operations.
• Proficient in Microsoft Office applications for reporting and presentations.
• Excellent leadership, communication, and decision-making skills.
• Analytical, organized, and results-oriented with a customer-focused mindset.

What We Offer

• Competitive salary package with performance incentives
• Comprehensive government-mandated benefits
• Transportation and telecommunication allowances
• Annual appraisal and employee recognition programs
• Incentive and rewards opportunities
• Continuous training and professional development
• Supportive and growth-oriented work environment

Job Type: Full-time

Pay: Php38, Php45,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you're looking for. (Required)

Experience:

• Service Manager : 3 years (Preferred)

Location:

• Pasig (Preferred)

Work Location: In person

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we'll build together.

The Thumbtack Service & Support Team brings the Thumbtack mission to life We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

The Customer Support Manager will be heading a team of Customer Support Specialists responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service & Support by addressing their concerns correctly and accurately. A Customer Support Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

• Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.
• Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.
• Foster an inclusive, high-trust culture that reflects Thumbtack's values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.
• Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.
• Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.
• Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.
• Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.

• At least 4 years of professional experience in the BPO, shared services, or similar industry, 3 years of which have been spent in a leadership capacity/level

• Strong preference for those with the following experience:

• Working and managing both voice account and non-voice account that handles SMS, Chat, and Email contacts

• Previous experience in handling a team with sales and customer service focus metrics - CSAT, Sales, AHT, and Quality
• Working on operations or projects that involve supporting and resolving issues in online marketplaces, communities, e-commerce, and or consumer/app products
• Ability to communicate effectively in English
• Willingness to work during the graveyard shift, holidays, weekends, and rotating rest days
• Comfortable working in a fast-paced tech startup environment
• Experience using Salesforce and Teleopti is preferred but not required
• Experience in project management
• Background and/or training in process improvement methodologies such as Lean or Six Sigma
• Background and/or training in COPC

SAKURA AUTOWORLD INC.

Sakura Autoworld Inc. commenced operations on July 1, 2012, and is the largest authorized dealer of Suzuki automobiles in the Philippines. We have branches located in Sucat (Paranaque), Naga (Camarines Sur), Legazpi, Calbayog, Tacloban, Ormoc, Cebu, Dumaguete, Iloilo, Kalibo , Roxas, Surigao and Lipa.

SERVICE MANAGER

Job Description

Overseeing the Service, Parts and Accessories operations; including coaching and training Technicians; planning and managing inventory, supplies and equipment; providing technical information and customer service. Ensuring the implementation of company and workshop internal policies, operation planning and business forecast.

Qualification

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business, Engineering or Automotive Technology.
• At least 3 years of work experience in a Supervisory position
• Automotive experience is an advantage.
• Required skill(s): communication, analytical and leadership.
• Computer literate and knowledgeable in Microsoft Applications; Excel, Word, and PowerPoint.
• Builds customer loyalty and increases Customer Satisfaction through professionalism, trustworthiness, sincerity, attitude and a business like appearance
• Preferably knows how to drive different range of vehicle and must have a valid driver's license
• Willing to be assigned in Suzuki Auto South Cebu

We Offer

• Life Insurance
• Accident Insurance
• Health Insurance upon regularization
• Mandatory Benefits
• Incentive
• Emergency Leave, Sick Leave & Vacation Leave

For more information about our company, visit our website:

Key Responsibilities

• Fleet Management: Managing the maintenance, utilization, and costs associated with a fleet of heavy equipment, such as excavators and forklifts.
• Staff Supervision: Leading and training a team of mechanics and technicians to perform diagnostic, repair, and maintenance tasks.
• Client & Staff Communication: Communicating maintenance plans and service quotes to customers and ensuring clear communication among staff members.
• Scheduling: Scheduling preventative maintenance and repairs to minimize downtime and ensure efficient operations.
• Budget Management: Maintaining and overseeing the operating budget for the service department.
• Quality Assurance: Ensuring that all maintenance and repairs are performed to high standards of quality and compliance.

Required Skills & Qualifications;

• Working schedule Mondays to Friday
• Amenable to work in QC area
• Preferably with own Car
• Willing to do site visit as needed
• Leadership and Management: Strong skills in managing people, projects, and resources effectively.
• Technical Knowledge: Experience with heavy equipment or related industries, such as construction or automotive.
• Mechanical Aptitude: Preferably a background in mechanical engineering or a technical vocational course in heavy equipment.
• Communication Skills: Ability to clearly communicate with customers, staff, and other stakeholders.
• Time Management: Excellent time management skills to balance various tasks and deadlines.
• Business Acumen: Understanding of budget management and operational efficiency.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Work Location: In person

Job Overview

(Makati City, Philippines)

The Service Manager plays a key role in supporting business teams by creating, setting up, and maintaining service management documentation and reports for new and existing activities.

This role focuses on contracting, documentation, and service management during the transition or migration phase—ensuring that all legal, compliance, and operational requirements are in place before a project or service goes live.

The position involves continuous coordination with internal teams, external partners, and global stakeholders to ensure contractual alignment, compliance with internal policies, and readiness for service activation. Excellent communication skills, attention to detail, and stakeholder management are essential for success in this role.

Key Responsibilities

Contracting

• Draft, review, negotiate, and finalize contracts, MSAs (Master Service Agreements), and SOWs (Statements of Work) with service and outsourcing partners.
• Ensure compliance with legal, regulatory, and internal requirements.
• Maintain accurate and up-to-date records of contracts and related documentation.
• Monitor contract performance, manage renewals, amendments, and terminations.
• Act as the primary point of contact for contract-related inquiries and issues.
• Serve as a Subject Matter Expert (SME) on contract and service documentation practices.

Service Management

• Define and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Coordinate with internal teams and stakeholders to ensure timely and high-quality service transition.
• Manage escalations and issues during the pre–go-live or transition phase, ensuring root causes are identified and resolved.
• Drive continuous improvement in service documentation and contracting processes.
• Prepare and present service performance and compliance reports to stakeholders.
• Provide support in outsourcing due diligence and governance requirements.
• Ensure that frameworks and policies are correctly applied throughout service transitions.

Qualifications

• Bachelor's degree with at least 3 years of relevant experience in service management, contracting, vendor, or project management.
• Proven experience in contract documentation, negotiation, and compliance coordination.
• Strong background in stakeholder management and cross-functional collaboration.
• Excellent communication, negotiation, and reporting skills.
• Detail-oriented, well-organized, and capable of managing multiple priorities simultaneously.
• Strong critical thinking and ability to work proactively in dynamic environments.
• Experience in BPO, shared services, or financial industries is an advantage.
• Familiarity with contract lifecycle management tools and service management frameworks preferred.

• REQ
• 26/08/2025
• Customer Operations
• Makati City, Filipijnen
• ING Hubs

Job Overview

The candidate is responsible for supporting the business teams in creating, setting up and maintaining all needed service management documentation and reporting for new and eisting activities delivered by IBSS Manila. This is a global and bank-wide scope meaning the candidate will have continuous interactions with all business partners – so ecellent communication skills are vital. As part of the global Frameworks and Control team, the candidate ensures the ING framework is correctly applied; and will provide input and assistance in further maturing and rolling out the framework.

Key Responsibilities

Contracting:

• Draft, review, negotiate, and finalize contracts with service/outsourcing owners
• Ensure compliance with legal and regulatory requirements.
• Maintain accurate records of all contracts and related documentation.
• Monitor contract performance and manage renewals, amendments, and terminations.
• Serve as the primary point of contact for contract-related inquiries and issues.
• Acts as SME who will provide guidance on any contract related inquiries

Service Management:

• Define and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Coordinate with internal teams and different stakeholders to ensure timely and quality service delivery.
• Manage escalations and resolve service-related issues by identifying the root cause and directing concerns to the appropriate Points of Contact (POCs) for timely resolution.
• Drive continuous improvement in service processes and customer satisfaction.
• Facilitate and Prepare service performance and contract compliance reports to stakeholders thru service review meetings
• Provides assistance to service/outsourcing owners in completing outsourcing due diligence requirements
  Acts as Subject Matter E- pert in relation to ING Outsourcing Framework

Qualifications

Bachelor's degree with at least 3 years of relevant work e

• perience in service management and contracting
  Proven e- perience in contract management, service delivery and vendor management
• Good to have Financial Background
• Strong negotiation, communication, and analytical skills.
• Familiarity with contract lifecycle management tools and service management frameworks
• Ability to manage multiple contracts and service agreements simultaneously.
• Solid Background in global stakeholder management

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.