7,260 Customer Satisfaction jobs in the Philippines

Role Purpose & Environment

Customer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.

As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the company.

Responsibilities

Here are some key aspects of the role:

• Provide first level contact via call and/or email.

• Provide high-quality technical support and assist customers with regards to their order, account, and billing inquiries.

• Ensure all activity and related information is accurately recorded, including updating tickets with notes in all instances.

• Provide timely updates to the customer regarding the status of their queries and/or issues.

• Lodge support tickets and assign to responsible support groups.

• Follow agreed operational process and procedures.

• Engage internal and external parties to drive issues through resolution.

• Properly escalate unresolved queries to the next level of support.

Requirements

• Must possess a Bachelor's/College Degree preferably an IT/Computer related course.

• Experience gained from Telecommunication or Information Technology industry supporting networking services and products.

• Understands the concept of network (LAN, WAN) and VOIP (CISCO knowledge is preferred but not a necessity).

• Active interest in learning and maintaining technical skills and knowledge.

• Strong verbal and written English communication skills.

• Good interpersonal skills and able to work within the team.

• Emotional resilience, including the ability to work effectively and efficiently under pressure.

• Must be open to working graveyard shifts

How we work

• We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.

• Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers' expectations.

• Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.

• Protect the brand, reputation, and profitability by maintaining the confidentiality, integrity and availability of its information assets and information systems.

• Be familiar with policies and procedures, as well as completing any associated training, as communicated, or made available on the intranet and our learning systems.

Role Purpose & Environment

Customer Experience Support is largely responsible for ensuring that customer have a great and positive experience with their products or services.

As a Customer Experience Support, your primary focus is to assist customers with their concerns end to end, ultimately leading to satisfaction and confidence in the company.

Responsibilities

Here are some key aspects of the role:

• Provide first level contact via call and/or email.

• Provide high-quality technical support and assist customers with regards to their order, account, and billing inquiries.

• Ensure all activity and related information is accurately recorded, including updating tickets with notes in all instances.

• Provide timely updates to the customer regarding the status of their queries and/or issues.

• Lodge support tickets and assign to responsible support groups.

• Follow agreed operational process and procedures.

• Engage internal and external parties to drive issues through resolution.

• Properly escalate unresolved queries to the next level of support.

Requirements

• Must possess at least units for Bachelor's/College Degree preferably an IT/Computer related course.

• Experience gained from Telecommunication or Information Technology industry supporting networking services and products.

• Understands the concept of network (LAN, WAN) and VOIP (CISCO knowledge is preferred but not a necessity).

• Active interest in learning and maintaining technical skills and knowledge.

• Strong verbal and written English communication skills.

• Good interpersonal skills and able to work within the team.

• Emotional resilience, including the ability to work effectively and efficiently under pressure.

• Must be open to working graveyard shifts

Job Types: Full-time, Permanent

Pay: Php30, Php34,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Work from home

Work Location: In person

Job Responsibilities

• Handle inbound calls and respond to customer inquiries about products, orders, and services.
• Provide post-sales and post-purchase support, including addressing customer concerns, returns, and feedback.
• Manage and promote assigned products and brands to enhance visibility and customer engagement.
• Develop and implement marketing strategies aligned with brand goals and market trends.
• Conduct market research to analyze competition, identify growth opportunities, and anticipate consumer needs.
• Collaborate with cross-functional teams (marketing, sales, operations) to ensure product availability and alignment.
• Create engaging content for product listings, social media, and marketing campaigns.
• Monitor and evaluate brand performance using data insights to improve marketing initiatives.
• Maintain accurate records of customer interactions, orders, and brand performance reports.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, or any related field.
• 2-3 yrs of experience in Sales is a must.
• Experience in customer support or service industry (inbound calls, post-sales, post-purchase support) is an advantage.
• Strong communication skills (verbal and written) and customer-oriented mindset.
• Knowledge of product management and brand promotion strategies.
• Proficiency in digital marketing, content creation, and basic market research techniques.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively in a team environment and manage multiple tasks effectively.
• Willing to work on a hybrid setup (3 days onsite, 2 days WFH) in San Juan, Greenhills.
• Amenable to night shift schedule

Customer Experience & Support Manager

Location:
Onsite

Industry:
Industrial Automation

Salary Range:
Php 40,000 – Php 50,000 monthly

Job Summary

We are seeking a highly capable and service-oriented
Customer Experience & Support Manager
to lead our post-sales support operations in the
industrial automation
sector. This role is pivotal in delivering high-quality, reliable technical support for mission-critical systems, including
24/7 service coverage
for clients in
manufacturing, utilities, and infrastructure
.

As the key leader of our technical support team, you will work closely with
Account Managers
and cross-functional teams to ensure customer systems remain operational, well-supported, and fully adopted post-commissioning. Your primary focus will be on
maximizing system uptime
,
improving response times
, and
enhancing the customer experience
across all service channels and shifts.

Key Responsibilities

• Develop and implement
  escalation protocols
  to efficiently resolve urgent technical issues in collaboration with engineering and project teams.
• Monitor
  real-time support performance
  , analyze incident trends, and ensure that
  root cause resolutions
  are documented and acted upon.
• Collaborate with Account Managers to ensure a
  seamless transition
  from project delivery to ongoing support, including onboarding and training coordination.
• Conduct regular customer
  check-ins and service reviews
  to assess satisfaction, gather feedback, and align on long-term success metrics.
• Lead the support team in providing
  remote and on-site troubleshooting
  for deployed
  SCADA, PLC, MES, and HMI systems
  .
• Serve as the
  voice of the customer
  within the organization, advocating for customer needs with product, engineering, and quality teams.
• Build and maintain an internal
  knowledge base
  , support workflows, and training modules to ensure consistent service across shifts.
• Collaborate with Sales and Account Managers to identify opportunities for
  upselling services or renewing support contracts
  .

Qualifications

Required:

• Bachelor's degree in
  Electrical, Electronics, Instrumentation, or Mechatronics Engineering
  , or a related technical field.
• 3–5 years of experience in
  technical customer support or service roles
  in
  industrial automation
  .
• Proven experience managing or coordinating
  24/7 support operations
  or on-call service teams.
• Strong familiarity with industrial automation platforms, including:
• SCADA
  (e.g., Ignition, Wonderware)
• PLCs
  (e.g., Siemens, Allen-Bradley)
• HMI
  systems
• Excellent
  leadership, communication, and analytical skills
  with the ability to manage people and performance in high-pressure situations.

Preferred:

• Background in supporting
  manufacturing plants, water utilities, power distribution
  , or other
  critical infrastructure clients
  .
• Experience in
  field service, commissioning
  , or
  systems integration
  .
• Knowledge of
  OT/IT convergence
  ,
  remote monitoring
  , and
  secure remote access solutions
  .
• Familiarity with
  CRM systems
  ,
  ticketing platforms
  , and
  field service management tools
  .

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

Purpose

Lead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).

Key Responsibilities

1. Order Fulfillment

• Oversee Metro Manila and provincial order processing (Marvin + Eljhay).
• Ensure orders are packed, booked, and shipped daily without delays.

2. Inventory Management

• Supervise daily and monthly inventory (Marvin & Eljhay).
• Ensure Shopify inventory is always accurate.

3. Customer Service

• Oversee Jane (email + returns + RTO) and Kirsten (IG chat + same-day deliveries).
• Ensure all inquiries are responded to within 24 hrs.
• Monitor exchange/return process to maintain high customer satisfaction.

4. Reject & Production Coordination

• Implement and manage the 3-box reject system:
• To be inspected
• To production for fixing
• Final rejects
• Communicate regularly with production regarding incoming stocks and rejects.
• Ensure rejects are processed and returned to fulfillment once fixed.

5. Leadership & Reporting

• Directly manage the whole Fulfillment team.
• Train team on proper CS etiquette and strict standards.
• Prepare weekly fulfillment/CS reports for leadership (orders, CS issues, returns, inventory status).
• Eventually manage petty cash (once proven reliable).

KPIs

• 100% of daily orders processed & booked on time.
• 0 stock mismatch between warehouse & Shopify (weekly audit).
• 95%+ customer inquiries resolved within 24 hrs.
• All exchanges/returns resolved within 3 working days.
• Reject flow (3-box system) tracked with 100% logging and feedback to production.
• Weekly report submitted consistently.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Company events
• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How much is your expected salary?

Location:

• Pasig (Preferred)

Work Location: In person

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

What You'll Do

As a Product Representative, you'll play a key role in ensuring patients enjoy a smooth and supportive experience throughout their journey with us — from inquiry to post-care follow-up.

Daily Responsibilities:

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients' post-procedure
• Assist with admin tasks and promotional activities as needed

Qualifications

Education:

• Graduate of ANY 4-year course

Experience/Knowledge:

• Customer service or admin background preferred
• Familiar with healthcare systems, e-records, or clinic processes

Skills:

• Computer-proficient
• Excellent interpersonal and communication skills
• Organized, flexible, and detail-oriented

Traits:

• Pleasing personality
• Fast learner and positive team player
• Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

What's in It for You?

We offer competitive and meaningful benefits because we value our team:

• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage with dependents
• Life Insurance
• Convertible Leave Credits

Next Steps: Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Ready to join us?

Make a difference in everyday healthcare—apply today

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Education:

• Bachelor's (Required)

Work Location: In person

Join our frontline team and help elevate patient experience by supporting Prima — our clinic-based health products and services. If you're passionate about service, sales, and wellness, this role is for you.

KEY DUTIES

• Assist patients with inquiries about Prima products and services
• Process payments for Prima packages
• Endorse Prima members to the CCR queue
• Prepare and submit product reports
• Conduct follow-up with patients' post-procedure
• Assist with admin tasks and promotional activities as needed

QUALIFICATIONS

• Graduate of ANY 4-year course
• Customer service or admin background preferred
• Familiar with healthcare systems, e-records, or clinic processes
• Computer-proficient
• Excellent interpersonal and communication skills
• Organized, flexible, and detail-oriented
• Pleasing personality
• Fast learner and positive team player
• Willing to work on a rotational shifting schedule (5-day work week with no fixed days off)

WHAT WE OFFER

• We offer competitive and meaningful benefits because we value our team:
• Guaranteed up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage with dependents
• Life Insurance
• Convertible Leave Credits

Required Application Form

To be considered for this role, please complete the following form:

Note: Failure to fill out the form may result in your application not being considered for interview.

Already submitted this form before? No need to resubmit. We'll review your past responses.

Note:

If you've applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months. This allows time for further growth and experience, and ensures we give every applicant a fair and refreshed consideration. We truly appreciate your interest and look forward to the possibility of reconnecting in the future

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

GOMO is looking for a Customer Experience & Operations Lead to design and deliver the next level of GOMO's care and retention strategy.

This new role goes beyond managing service requests. You will architect a frictionless, digital-first customer experience—where aftersales journeys, escalation protocols, and resolution speed are designed to build loyalty and advocacy, not just solve problems. From insights to automation, you'll ensure GOMO sets the benchmark for fast, simple, and delightful customer service in the industry.

If you are analytical, user-obsessed, and operationally sharp, this is your chance to redefine what care means in one of the boldest digital brands in the country.

Key Responsibilities:

Care & Retention Strategy

• Develop and own the Care & Retention roadmap aligned with NPS and churn targets.
• Define escalation flows, resolution benchmarks, and service recovery playbooks.
• Conduct quarterly reviews and recalibrate based on customer and business needs.

Customer Insights & Experience Improvement

• Review NPS/Voice-of-Customer dashboards to detect systemic issues.
• Track churn signals, repeat complaints, and top call drivers weekly.
• Conduct monthly deep dives (verbatim analysis, journey mapping) to refine aftersales experience.
• Translate insights into backlog items and collaborate with Product Owners to deliver solutions.

Care Operations & Automation

• Digitize high-volume transactions (SIM, top-ups, MoCreds, roaming).
• Enhance chatbot, ticket routing, and first-contact resolution automation.
• Ensure dashboards for care efficiency, escalation, and cost monitoring are updated and accurate.
• Run vendor calibration sessions to align SLAs with customer experience outcomes.

Performance & Governance

• Report weekly on NPS, resolution speed, and first-contact resolution.
• Conduct monthly reviews on how care initiatives impact retention and loyalty.
• Regularly align with Brand, Ops, and Growth Pods to connect care performance with overall business health.

Requirements

• 6–8 years of experience in customer experience, service operations, or retention roles.
• Strong skills in CX analytics, care tooling, and service process design.
• Proven success in deploying automation, chatbots, or digital-first service models.
• Excellent collaborator across cross-functional teams and external vendors.
• Highly analytical, empathetic, and results-driven.
• Bonus: Background in telco, fintech, subscription services, or digital platforms.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.