92 Process Optimization jobs in the Philippines
Process Optimization Analyst
Posted 1 day ago
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Job Profile
PROCESS OPTIMIZATION ANALYST/ENGINEER
Work arrangement: Remote (PH night shift)
Job Summary
GENERAL DESCRIPTION:
As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.
Objectives and duties:
- Provide assistance to the process owners to identify improvement opportunities
· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
- Our Mission Statement
- Mission Leader role definition.
STRIDES values
Manage operational information of the business areas
· Works with the business teams, leveraging technology when necessary.
· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
· Analyzes process owners and their teams' information to document, study, and improve their processes.
· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.
· Working with process owners in standardizing information collected/ delivered.
- Process workshops facilitation.
· Leads process redesign workshops
· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
· Provides necessary training in the tools involved to achieve the above.
· Assists in the documentation of policies & procedures that derive from newly improved processes.
· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.
- Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).
· Present process improvement initiatives and results to clients at the highest levels.
· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.
· Develop effective line management relationships to ensure strong understanding of the business objectives
· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.
· Provide / Present relevant data & insights during business reviews as needed by operational leaders.
- Performs moderately complex audits and assessments of internal processes to ensure compliance.
· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.
· Draft audit reports and present issues to the business while discussing practical cross-functional solutions
· Complete assigned audits within budgeted timeframes
· Monitor, assess, and recommend solutions to emerging risks
· Contribute to the development of audit processes improvements, including the development of automated routines
· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
· Develop effective line management relationships to ensure strong understanding of the business objectives
· Continuously planning for future quality department operations and procedural improvements
Qualifications:
Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)
Six Sigma Green Belt Certified (Internal Hires)-Required
Six Sigma Black Belt Certified (External Hires)- -Required
Knowledge, Skills & Abilities
- Needs +5 years work experience in a related field.
- Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
- Proven knowledge of BPR (Business Process Reengineering) – Preferred.
- Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
- Excellent presentation skills both, verbal and written.
- Full English language dominance.- Required
- Ability to ask questions as to understand the client's pains and priorities.
- Be a great ambassador of Qualfon.
- Willingness to travel.
- Advanced skills in Microsoft Applications (Excel)
Process Optimization Engineer
Posted today
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Job Description
Job Summary:
The
Process Optimization Engineer
will play a pivotal role in enhancing operational efficiency across our client teams. This is a proactive and high-impact role that requires bringing proven process optimization methodologies into the organization. The Engineer will not only identify inefficiencies and lead optimization initiatives but also guide the organization in adopting best practices, adding new tools (mostly tech), and implementing new service capabilities to the team.
Working With:
The
Process Optimization Engineer
will work with both the Delivery Center Leadership, our Global Process Lead in the Philippines, and our Product & Innovation VP to ensure that all ideas, tools, and processes, link to our company objectives and our client needs states. This role also requires collaboration with several stakeholders throughout the organization, within our other delivery centers and our corporate team members. This is not an entry-level or passive role; the Engineer is expected to take initiative, provide strategic direction, and help internal employees understand and implement the changes necessary to achieve desired results.
Key Responsibilities
Process Analysis and Documentation:
Collaborate with client teams to understand and document workflows using tools such as summary documents, process maps, or schematics.
Conduct thorough analyses to identify inefficiencies and areas for improvement.
Optimization Evaluation:
Study the options / tools we could implement in order to improve our serviceability to our clients
- Assess which opportunities should be addressed internally with in-house developers or through external solutions.
Liaise with partners and vendors to explore off-the-shelf solutions when appropriate.
Process Improvement:
Proactively develop optimization strategies using proven methodologies, working with internal subject matter experts and, when necessary, consulting directly with clients.
Evaluate potential solutions, ranging from minor process adjustments to advanced automation options using RPA or AI.
Technical Design:
Creating detailed drawings, workflow diagrams and specifications for new services, tools, etc, considering ease of implementation, upskilling required by the delivery center teams, and cost constraints.
Prototype and Testing:
Conducting rigorous testing to validate service functionality and performance against design criteria
System Implementation:
Installing, configuring, and deploying new systems or software, as well as any updates, ensuring proper functionality.
Quality Assurance:
Implementing quality control measures to ensure service consistency and reliability throughout the service workflow.
Performing routine checks and maintenance on systems to prevent potential issues and optimize performance.
Project Management:
Lead process optimization initiatives from start to finish, including scoping, stakeholder engagement, timeline management, and progress communication.
Ensure successful implementation of optimizations and oversee change management activities.
Measurement and Reporting:
Track and document pre- and post-optimization results to demonstrate efficiency gains and cost savings.
Provide detailed reports and metrics to internal and client stakeholders.
Knowledge Sharing
Train delivery centers on optimization and new services to ensure consistent understanding and expertise in this respective area
Help position the company as a thought leader in process optimization to attract prospective clients and retain existing ones.
Internal Support:
Collaborate with the Marketing team to create use cases, white papers, and case studies showcasing successful optimizations.
Required Skills And Qualifications
- Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.
- 5+ years of experience in process improvement, operations management, or a related role, at a prior outsourcing company.
- Process Mapping and Analysis Expert: strong knowledge of workflow and analysis tools (e.g., Visio, Lucidchart, or similar).
- Project Management Skills: ability to manage project timelines (and multiple initiatives simultaneously), budgets, and deliverables within defined constraints
- Communication Skills: Excellent written and verbal communication to collaborate effectively with cross-functional teams, plus a proficiency in English.
- Technical Expertise: a strong understanding of outsourcing tools, including AI/ML, automation, etc. and design methodologies. Experience with RPA, AI, or other automation technologies is highly desirable.
- Problem-Solving Skills: ability to identify and analyze complex technical challenges, focus on data-driven decision-making, develop creative solutions and implement effective fixes
Process Optimization Analyst
Posted today
Job Viewed
Job Description
Job Profile
PROCESS OPTIMIZATION ANALYST (REMOTE)
Job Summary
GENERAL DESCRIPTION:
As a Process Optimization Analyst member at Qualfon, this position will facilitate projects by leading a team of stakeholders and conducting deep dive analysis. This role will play a key management role in gathering and analyzing data, designing and building solutions for our stakeholders. This role is expected to work on varied projects across multiple different programs within the company. This role will contribute to the stakeholder's business strategy, aid in the execution of the proposed strategy, become an expert in multiple industries; turning data into meaningful insights and transformative solutions.
Objectives and duties:
1. Provide assistance to the process owners to identify improvement opportunities
· Contextualizes and conceptualizes the objectives and needs into the framework established by the following three principles:
- Our Mission Statement
- Mission Leader role definition.
- STRIDES values
2. Manage operational information of the business areas
· Works with the business teams, leveraging technology when necessary.
· Assists the process owners to find the best way to improve current processes and solve process-related problems by means of holding meetings, collecting data,
· Analyzes process owners and their teams' information to document, study, and improve their processes.
· Provides education to enable the process owners and their teams in order to standardize the terminology of each and every area, department or geo.
· Working with process owners in standardizing information collected/ delivered.
3. Process workshops facilitation.
· Leads process redesign workshops
· Facilitates knowledge of process mapping and business process reengineering to his clients including objective documenting, analyzing and concluding.
· Provides necessary training in the tools involved to achieve the above.
· Assists in the documentation of policies & procedures that derive from newly improved processes.
· Assists in the presentation of newly improved processes to stakeholders for discussion will be necessary.
4. Supports executives responsible for relationships with Qualfon's strategic client on process optimization matters related to their LOB(s).
· Present process improvement initiatives and results to clients at the highest levels.
· Monitor, assess, and recommend solutions to improve processes pertaining to both, issues tied to the transactional relationship to the client as well as issues relating to strategical topics transcending the SOW with the client.
· Develop effective line management relationships to ensure strong understanding of the business objectives
· Develop strong relationship with the clients to build trust so to allow sharing of otherwise confidential information.
· Provide / Present relevant data & insights during business reviews as needed by operational leaders.
5. Performs moderately complex audits and assessments of internal processes to ensure compliance.
· Perform audits related to newly hired employees, technology management; project/program management; or supplier management in accordance with corporate methodologies and professional standards.
· Draft audit reports and present issues to the business while discussing practical cross-functional solutions
· Complete assigned audits within budgeted timeframes
· Monitor, assess, and recommend solutions to emerging risks
· Contribute to the development of audit processes improvements, including the development of automated routines
· Apply internal audit standards, policies, and regulations to provide timely audit assurance and influence audit scope
· Develop effective line management relationships to ensure strong understanding of the business objectives
· Continuously planning for future quality department operations and procedural improvements
Qualifications:
Bachelor's Degree. An Engineering, IT, or Business -Preferred (equivalent experience can be considered)
Six Sigma Green Belt Certified (Internal Hires)-Required
Six Sigma Black Belt Certified (External Hires)- -Required
Knowledge, Skills & Abilities
- Needs +5 years work experience in a related field.
- Proven knowledge of other CI methodologies such as Lean, 5S, TOC. – Preferred.
- Proven knowledge of BPR (Business Process Reengineering) – Preferred.
- Proven knowledge of how ERP CRM and, BPM, BI, and basic statistical analysis tools – Preferred
- Excellent presentation skills both, verbal and written.
- Full English language dominance.- Required
- Ability to ask questions as to understand the client's pains and priorities.
- Be a great ambassador of Qualfon.
- Willingness to travel.
- Advanced skills in Microsoft Applications (Excel)
Lean Six Sigma Specialist
Posted today
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Job Description
About the Role
We are looking for a Lean Six Sigma–qualified specialist (Green Belt minimum, Black Belt preferred) to join our team. The ideal candidate will create management reporting dashboards, audit and improve business processes, and implement automations to boost efficiency. You'll also be responsible for documenting Standard Operating Procedures (SOPs) to ensure consistency and compliance across all units.
This role suits someone who is both highly analytical and a great communicator in English and Filipino, with a strong background in process optimisation and automation.
Key Responsibilities
- Build and maintain management reporting dashboards for unit-level performance.
- Conduct process audits and recommend efficiency improvements using Lean Six Sigma methodologies.
- Design and implement automations and workflows using AI or no-code platforms (Zapier, Make, Power Automate, Google Apps Script, etc.).
- Research and present the latest process and automation trends relevant to our operations.
- Develop and maintain Standard Operating Procedures (SOPs) for key business processes.
- Communicate findings and recommendations clearly with both leadership and staff in English and Filipino.
Qualifications
- Lean Six Sigma Green Belt (minimum) or Black Belt (preferred).
- 2+ years of experience in process improvement, operations excellence, or analytics.
- Proficiency with BI tools (Power BI, Looker Studio, or Tableau).
- Experience with automation tools (Zapier, Make, Power Automate, etc.).
- Strong skills in writing SOPs and process documentation.
- Excellent communication skills in English and Filipino.
- Home based role with once a month get together with the team (candidates in Cavite preferred but will consider applicants from other areas.)
Nice-to-Have
- Familiarity with SQL or Python for data analysis.
- Experience in BPO, logistics, e-commerce, or service operations.
What We Offer
- Competitive salary based on experience and certification.
- Opportunity to work on impactful projects that directly improve efficiency and performance.
- Collaborative environment with leadership support for process innovation.
- Will directly work alongside the CEO of the business
- Professional growth through exposure to the latest automation and AI trends.
How to Apply
Please send your CV, proof of Six Sigma certification, and a short note describing one process improvement you have successfully delivered (problem → action → measurable result).
Job Type: Full-time
Pay: Php70, Php90,000.00 per month
Application Question(s):
- Apply only if you have experience managing eCommerce websites using at least three of the following platforms: Magento, WordPress, WooCommerce, and Shopify. Is this you? Yes or No
Experience:
- Promotional Products: 1 year (Required)
- Australian Company: 2 years (Required)
Work Location: Remote
Business Analytics, Systems and Process Optimization Specialist
Posted 1 day ago
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Job Description
Position Summary
This position shall be responsible for managing the necessary shared services and support to the Supply Chain Management (SCM) to ensure attainment of SCM and company objectives by:
- Providing the data, market and business analytics to assist
- Management in making better and more sound decisions;
- Developing standardized SCM policies and processes aligned with AP policies;
- Leading SCM process governance and optimization initiatives;
- Assisting in the monitoring of team performance, budget and development and execution of all training for the continuous improvement of SCM.
Roles and Responsibilities
- Conducts commodity/market and market analytics and research studies and collaborates closely with Strategic Sourcing Team to support the objectives of generating value in terms of savings and operational efficiency
- Ensures optimal value of the procurement database management system to SCM by: 1) Providing regular and bespoke SCM analytical reports to management; 2) Providing solutions to simple or complex informational requirements; 3) Ensuring on-line processes are aligned with Company policies and processes
- Assists in resolution of system issues (e.g. Maximo and Oracle)
- Provides inputs in supply chain risk analysis to ensure continuity of supply and other identified supply chain risks are mitigated
- Provides inputs on financial evaluation of bids and technical evaluation validation
- Monitors measurements against performance.
- Creates and monitors metrics for SCM BSC and ensures alignment with corporate objectives and business plans.
- Creates and monitors SCM Budget against Spend Responsible for reports generation to FOM, Regional Meeting, ROPSCOM, Townhall, Progress Report etc.
- Champions the formulation, development, and standardization of simple and fit for purpose policies, guidelines, standards and procedures across the BU
- Ensures that the SCM policies and guidelines, standards and procedures are current and all concerned are informed on any changes or development. Initiates periodic review of the policies and procedures.
- Ensures that any significant deviations from policies and guidelines, standards and procedures across the Facilities are promptly detected, reported and that appropriate corrective measures are implemented/proposed immediately.
- Drives closing of Audit reports relating to SCM processes
- Regularly communicates plans and progress to the whole SCM Sector to ensure alignment and influence adoption of cost reduction strategies
- Supports various SCM teams to attain their targets and objectives
- Process the Oracle and Maximo System Support tickets in the internal system and escalate tickets, if needed
- Initiates budget preparation and ensures proper and timely utilization of budget allocation
- Leads continuous improvement opportunities
- Initiates process simplification and process improvement programs to assure functional excellence
- Supports governance initiatives and manages stakeholder relationships:
- Manages the communication and implementation of initiatives with end-users and suppliers
- Prepares the annual training budget as input for Personnel Cost
- Deliver the relevant administrative, human resources and other support functions inherent and expected from a team leader
- Extend relevant support to other departments such as, but not limited to cascading and/or adopting initiatives, programs, projects and activities
- Conforms to the company's Quality, Environmental, Occupational Health and Safety, and Information Security Management Systems policies, standards, procedures, and guidelines based on ISO 9001, ISO 14001, OHSAS 18001, and ISO 27001 Standards
- Reports Environmental, Occupational Health and Safety, and Information Security events/incidents or potential events, or other security risks to the organization/ committees-in-charge
- Protects information assets from unauthorized access, disclosure, modification, destruction, or interference in accordance with ISMS policies. Maintains availability, confidentiality, and integrity of documents
- Performs other tasks and responsibilities that may be assigned
Qualifications
- Professional: At least 3-4 years experience in Supply Chain Analytics or related fields
- Must have experience and knowledge in Power BI
- Education Any 4-year engineering, business related or Behavioral Science course; Engineering or technical background is preferred
Manager - Lean Six Sigma Quality
Posted 1 day ago
Job Viewed
Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .
Inviting applications for the role of Manager, Lean Six Sigma Quality
In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).
Responsibilities:
This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)
Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
Interact with Clients for understanding Key business Priorities and Opportunity identification
Lead BB Level Projects, and coach & mentor Green Belts
Provide innovative leadership driving quality performance
Direct the identification of gaps and improvement in the various processes
Ensure the use of problem solving and root cause analysis where necessary
Deploy framework to improve Process performance on the shop floor.
Lead VSM and Problem Solving Workouts with the various businesses
Monitor & audit the deployed processes for effectiveness & efficiency
Responsible for the Visual Management of dashboards & metrics
Responsible for generating business impact for the clients using the CI methodologies and frameworks
Qualifications:
Minimum qualifications
Six Sigma experience must be in a Business Process Outsourcing context
Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).
Preferred qualifications
Preferably candidates who have supported banking, financial services & insurance clients.
Candidate must be at the least Green Belt Certified
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Manager
Primary Location Philippines-Muntinlupa City
Education Level Bachelor's / Graduation / Equivalent
Job Posting Sep 11, 2025, 2:56:56 AM
Unposting Date Ongoing
Master Skills List Digital
Job Category Full Time
Manager - Lean Six Sigma Quality
Posted today
Job Viewed
Job Description
Ready to shape the future of work?
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Lean Six Sigma Quality
In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).
Responsibilities:
This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)
· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses
· Interact with Clients for understanding Key business Priorities and Opportunity identification
· Lead BB Level Projects, and coach & mentor Green Belts
· Provide innovative leadership driving quality performance
· Direct the identification of gaps and improvement in the various processes
· Ensure the use of problem solving and root cause analysis where necessary
· Deploy framework to improve Process performance on the shop floor.
· Lead VSM and Problem Solving Workouts with the various businesses
· Monitor & audit the deployed processes for effectiveness & efficiency
· Responsible for the Visual Management of dashboards & metrics
· Responsible for generating business impact for the clients using the CI methodologies and frameworks
Qualifications:
Minimum qualifications
· Six Sigma experience must be in a Business Process Outsourcing context
· Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).
Preferred qualifications
· Preferably candidates who have supported banking, financial services & insurance clients.
· Candidate must be at the least Green Belt Certified
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
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Manager (Six Sigma Blackbelt Certified)
Posted today
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Job Description
Job Summary:
The Healthcare Six Sigma Consultant will partner with senior leadership and cross-functional clinical and operational teams to drive process optimization and operational excellence across healthcare functions. The role requires strong Six Sigma expertise, analytical abilities, and the ability to package recommendations into compelling leadership presentations.
Key Responsibilities:
Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc.)
Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost reduction, and patient / provider satisfaction
Conduct data analysis, root cause investigations (DMAIC), and process mapping
Create story-driven leadership decks and present findings to senior leaders
Train and mentor teams on continuous improvement techniques, fostering a culture of operational excellence
Track, report, and communicate project progress, benefits realization, and KPIs through dashboards and executive updates
Collaborate with cross-functional stakeholders to ensure sustainability of solutions and successful change management
Must-Have Skills:
Strong analytical skills with experience using data to drive decisions
Process mapping and metric design capability (CTQ, KPIs, control plans)
Excellent PowerPoint skills with ability to build compelling leadership storylines
Executive presence and stakeholder management
Attention to detail, strong project management and influencing skills
Preferred: Working knowledge of healthcare operations and the payer–provider ecosystem, especially clinical operations
Expertise in Six Sigma and Lean methodologies (Green/Black Belt certification - preferred)
Process Improvement Analyst
Posted today
Job Viewed
Job Description
- Salary:
Php 44,000 to Php 60,000
- Location:
Manila
- Country:
Philippines
- Business Unit:
Education
- Vacancy Type:
Permanent
- Closing Date:
19 October 2025
Meet the recruiterHannah Heradura
Process Improvement Analyst
Internal
Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.
Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours
Employment type: Permanent
Location: Makati City, Metro Manila
Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.
We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.
Why Cambridge?
Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.
Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.
What can you get from Cambridge?
At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.
The organization offers a wide range of benefits and opportunities including:
- Regular Employment on Day 1
- HMO Coverage and Life Insurance on Day 1
- Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
- Vesting/Retirement package
- Opportunities for career growth and development
- Access to well-being programs
- Flexible schedule, hybrid work arrangement and work-life balance
- Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures
What will you do as a Publishing Systems and Process Analyst?
Reporting to the Head of Global Publishing Systems, your accountabilities will include:
- Building positive relationships with people in International Education Operations and in Technology, learning about how we work
- Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
- Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
- Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be
What makes you the ideal candidate for this role?
An ideal candidate has the following qualities:
Essential:
- Understanding of business analysis and process improvement techniques
- Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
- Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
- Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
- A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems
Desirable:
- Presentation and influencing skills, including to senior stakeholders
- Ability to understand how best to deliver value and drive growth and profitability
This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.
Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.
Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.
Process Improvement Analyst
Posted 1 day ago
Job Viewed
Job Description
Ascendion Philippines is
hiringfor Process Improvement Analyst (Greenbelt Certified)
Position: Process Improvement Analyst (Greenbelt Certified)
Set up: Hybrid ( Monday-Friday Only)
Work Location: Taguig, City Philippines
For interested candidates, you may send your resume to
or message your NAME/NUMBER/EMAIL ADDRESS to
Qualifications
Greenbelt Certified
Can start ASAP
Business Process Improvement and Business Process skills
Strong Analytical Skills and Business Analysis experience
Strong skills in Business Process Improvement and Business Process analysis
Excellent Analytical Skills and Business Analysis experience
Effective Communication skills, both written and verbal
Ability to work independently and in a team environment
Proficiency in using process improvement tools and software
Bachelor's degree in Business Administration, Management, or a related field
Experience in a similar role within the technology or consulting industry is a plus