21 Process Optimization jobs in the Philippines
Senior Manager Digital Transformation (Certified Lean Six Sigma)
Pasay, National Capital Region
Nityo Infotech
Posted 5 days ago
Job Viewed
Job Description
Senior Manager – Digital Transformation
Compensation: PHP 190,000 br>Location: MOA -- Hybrid (2x onsite/week)
Shift: US Eastern Hours or PH Afternoon Hours
Qualifications:
-- Bachelor's degree in a relevant field
-- Certified Lean Six Sigma Black Belt
-- PMP / Agile certification is an advantage
-- Strong background in digital transformation and process re-engineering
-- Experience in consulting, preferably in the Life & Annuities (L&A) domain
-- Solid understanding of AI, RPA, ML, analytics, and other automation tools
-- Ability to build business cases, cost structures, and benefit models
-- Proven experience in leading digital and transformation initiatives
-- Strong stakeholder management and presentation skills
-- Skilled in project and change management
-- Excellent communication, analytical, and problem-solving skills
-- Proficient in MS Office tools -- Excel, PowerPoint, Word
-- Familiar with process mapping and future-state operating model design
-- Experience in coaching teams and managing cross-functional collaboration
-- Demonstrated leadership and ability to work in a challenging environment
Compensation: PHP 190,000 br>Location: MOA -- Hybrid (2x onsite/week)
Shift: US Eastern Hours or PH Afternoon Hours
Qualifications:
-- Bachelor's degree in a relevant field
-- Certified Lean Six Sigma Black Belt
-- PMP / Agile certification is an advantage
-- Strong background in digital transformation and process re-engineering
-- Experience in consulting, preferably in the Life & Annuities (L&A) domain
-- Solid understanding of AI, RPA, ML, analytics, and other automation tools
-- Ability to build business cases, cost structures, and benefit models
-- Proven experience in leading digital and transformation initiatives
-- Strong stakeholder management and presentation skills
-- Skilled in project and change management
-- Excellent communication, analytical, and problem-solving skills
-- Proficient in MS Office tools -- Excel, PowerPoint, Word
-- Familiar with process mapping and future-state operating model design
-- Experience in coaching teams and managing cross-functional collaboration
-- Demonstrated leadership and ability to work in a challenging environment
This advertiser has chosen not to accept applicants from your region.
0
Process Excellence Lead (Finance) (Six Sigma) | Hybrid Setup
Pasig City, National Capital Region
HRTX
Posted 17 days ago
Job Viewed
Job Description
Qualifications:
- At least 5 years of progressive experience in process improvement and performance measurement initiatives
- Strong background in shared services or BPO environments working with multinational teams.
- Lean Six Sigma Green Belt certified; project management or data science certifications are a strong advantage.
- Excellent consulting and influencing skills, with the ability to lead initiatives without direct authority.
- Proficient in MS Office (Word, Excel, PowerPoint, Visio); knowledge of Excel Macros/VBA is a plus.
- Excellent attention to detail and ability to simplify complex processes.
- Strong interpersonal, organizational, project management, and presentation skills.
- Bachelor's degree required (Business, Finance, or related fields preferred).
- Handle inventory and cost accounting activities, including reporting and financial analysis in a SOX-compliant environment.
- Utilize U.S. GAAP standards and collaborate with cross-functional teams on cost-related metrics.
- Perform complex financial analyses and contribute to monthly close and reporting cycles.
- Proficiency with ERP systems (QAD or similar preferred).
- Must be open to working shifts aligned with global teams.
Responsibilities:
- Lead business process reviews and provide actionable recommendations to reduce costs, improve productivity, and enhance service quality.
- Analyze improvement opportunities logged in internal trackers and oversee end-to-end continuous improvement projects.
- Collaborate with cross-functional teams across departments to implement productivity and service quality initiatives.
- Develop and deliver training programs aligned with Lean Sigma, project management, and service excellence principles.
- Act as a coach and mentor for teams and individuals to foster a continuous improvement mindset within GBS.
- Address operational challenges, conduct root cause analysis, and provide long-term solutions.
- Support service delivery leaders in enhancing stakeholder engagement and improving customer satisfaction metrics.
- Coordinate KPI reporting, action plan monitoring, and progress tracking from Operational Council initiatives.
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Manager
Makati City, National Capital Region
Dempsey Resource Management, Inc
Posted 1 day ago
Job Viewed
Job Description
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the br>assessment.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skill.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
Hiring Range: Php 57,000 - 63,000
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
gaps. Recommends and documents improvement on processes and controls based on the br>assessment.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skill.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
Hiring Range: Php 57,000 - 63,000
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Manager
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 9 days ago
Job Viewed
Job Description
*Review and assess the adequacy and effectiveness of Company policies, processes, and procedures.
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Manager
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 18 days ago
Job Viewed
Job Description
Hiring Range: 57,000 - 63,000
Work Type: Full Time br>
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the
assessment.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
* Experience with one of the Top External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skills.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
*Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
* Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
* Reviews and analyzes processes to ensure compliance and operational efficiency.
* Recommends improvements for internal controls, processes, and procedures.
* Prepare detailed reports documenting findings, risks, and recommendations.
* Collaborates with various Department Heads to address control gaps and implement
improvements.
* Monitors adherence to internal policies, procedures, and regulatory requirements.
* Performs other duties that may be assigned from time to time
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
Work Type: Full Time br>
JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify
gaps. Recommends and documents improvement on processes and controls based on the
assessment.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
* Experience with one of the Top External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skills.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
*Reviews and assess the adequacy and effectiveness of Company policies, processes, and
procedures.
* Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
* Reviews and analyzes processes to ensure compliance and operational efficiency.
* Recommends improvements for internal controls, processes, and procedures.
* Prepare detailed reports documenting findings, risks, and recommendations.
* Collaborates with various Department Heads to address control gaps and implement
improvements.
* Monitors adherence to internal policies, procedures, and regulatory requirements.
* Performs other duties that may be assigned from time to time
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Specialist
Taguig, National Capital Region
Hrtx
Posted 12 days ago
Job Viewed
Job Description
Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.
Key Responsibilities:
Training, Communication & Engagement
- Create clear communication for new programs, process changes, and updates
- Run training and knowledge-sharing sessions
- Organize team events like forums and town halls
Data & Insights
- Analyze data to find trends and improvement areas
- Turn insights into action plans
- Maintain reports and dashboards for transparency
Improvement & Programme Delivery
- Support and lead projects to improve service quality and performance
- Work with other teams to solve problems and deliver results
- Track and report on progress using service metrics like SLAs and feedback
- Ensure all improvements align with company goals and best practices
What Were Looking For:
- Experience in project management, service improvement, or transformation work
- Strong communication and stakeholder management skills
- Ability to work both independently and with others
- Background in training, business management, or communications
- Strong analytical and problem-solving skills
- Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC
Nice to Have:
- Knowledge of IT service management (ITSM) practices
- Familiarity with tools like Microsoft Teams and Miro
This advertiser has chosen not to accept applicants from your region.
5
Process Improvement Manager - Urgent
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 5 days ago
Job Viewed
Job Description
JOB SUMMARY:
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment. br>
QAULIFICATIONS:
* A graduate with a Bachelor's degree in Accountancy
* Must a certified Public Accountant (CPA)
* Experience with one of the Top External Audit Firms is required
* Experience in internal audit is required
* With very good written and oral communication skills
* With strong analytical and problem-solving abilities
* Must have worked in ERP environment
* High proficiency in MS Office especially in MS Excel
DUTIES AND RESPONSIBILITIES
* Reviews and assess the adequacy and effectiveness of company policies, processes, and procedures
* Identifies gaps, weakness and risks in internal controls and compliance procedures
* Reviews and analyzes processes to ensure compliance and operational efficiency
* Recommends improvements for internal controls, processes and procedures
* Prepare detailed reports documenting findings, risks, and recommendations
* Collaborates with various department heads to address controls gaps and implements improvement
* Monitors adherence to internal policies, procedures and regulatory requirements
* Performs other duties that may be assigned from time to time
Hiring Range: 57,000 - 63,000
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment. br>
QAULIFICATIONS:
* A graduate with a Bachelor's degree in Accountancy
* Must a certified Public Accountant (CPA)
* Experience with one of the Top External Audit Firms is required
* Experience in internal audit is required
* With very good written and oral communication skills
* With strong analytical and problem-solving abilities
* Must have worked in ERP environment
* High proficiency in MS Office especially in MS Excel
DUTIES AND RESPONSIBILITIES
* Reviews and assess the adequacy and effectiveness of company policies, processes, and procedures
* Identifies gaps, weakness and risks in internal controls and compliance procedures
* Reviews and analyzes processes to ensure compliance and operational efficiency
* Recommends improvements for internal controls, processes and procedures
* Prepare detailed reports documenting findings, risks, and recommendations
* Collaborates with various department heads to address controls gaps and implements improvement
* Monitors adherence to internal policies, procedures and regulatory requirements
* Performs other duties that may be assigned from time to time
Hiring Range: 57,000 - 63,000
NOTE: THIS IS DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Manager - CPA
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 9 days ago
Job Viewed
Job Description
URGENT DIRECT HIRING
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
7
Consultant, Continuous Process Improvement
Cardinal Health
Posted 28 days ago
Job Viewed
Job Description
+ Drive Lean Six Sigma Tools and Principles adoption
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Assistant Manager
Taguig, National Capital Region
TASQ Staffing Solutions
Posted today
Job Viewed
Job Description
Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!
Get a head start with our initial phone interview; keep your line open!
In this impactful role, you will:
- Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
- Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
- Extensive BPO customer service experience: at least 5 years in the sector.
- Proven leadership: Minimum of 4 years managing a customer service team.
- A solid educational foundation: a college degree in any field.
- Flexibility: Willingness to work flexible shifts.
- On-site presence: Must be available to work in BGC, Taguig.
- Immediate availability: Ready to start right away.
Benefits:
- Comprehensive HMO coverage for you and two dependents from day one.
- Rewarding quarterly performance bonuses.
- Outstanding opportunities for career advancement and diverse account exposure.
- Enjoy your weekends off!
This advertiser has chosen not to accept applicants from your region.
9