38 Team Leadership jobs in the Philippines

Your Responsibilities Will Include

• Designing and delivering learning and development events and interventions to meet identified training and development needs, including events for external organizations where appropriate.
• Advising, influencing and agreeing the proposed design, scheduling and implementation of learning interventions with line managers.
• Reviewing, evaluating and revising training events in conjunction with the Learning and Support Unit, relevant line managers and staff to ensure that events continue to meet identified needs and support force goals.
• Advising and supporting other staff who are involved in the training and tutoring of staff.
• Providing training consultancy, mediation, coaching and 360-degree feedback services at the organizational, departmental, team and individual level.

Requirements

• With excellent communication and facilitation skills
• Has Curriculum Development Experience
• Learning Management System Experience
• Willing to work onsite (Makati or Dumaguete) and can start ASAP
• You have at least 3-4 years of experience in Training Development
• You are a strong networker & relationship builder
• You are a strong mentor and coach who builds high performing teams

What's on Offer?

• Competitive salary package, company bonuses, and performance incentives
• Loyalty, Christmas gift, Inclusion and diversity benefits
• HMO coverage (medical and dental) upon regularization and Life and Accident Insurance upon day 1 of employment.

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Health insurance
• Life insurance
• Pay raise

Work Location: In person

Company Description

HealthHelp - A WNS Company ), is the leader in the field of healthcare utilization and care management. We have gained this position by actively working to change out-of-date practices with a collaborative, non-denial based approach. Our methodology helps payors achieve a higher return on investment, gives providers education programs that better inform physicians, and ensures quality and safety for the patients needing treatment. HealthHelp's innovative approach and strong IT capability in specialty benefits management means that staff will move healthcare forward when provided with evidence-based solutions and second opinions. HealthHelp's staff is comprised of healthcare professionals who make a difference every day. HealthHelp has a desire to fill their company with talented and innovative people who want a career path filled with success and personal growth. Our specialty benefits management services are broad and include, Cardiology, Oncology, Radiology, Radiation Therapy, Sleep Care, and Musculoskeletal Care. HealthHelp is headquartered in Houston, Texas. HealthHelp provides equal opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. If you need assistance in completing this application due to a disability, please contact a member of the Talent Acquisition Group to request an accommodation or an alternative application process by emailing

Job Description

We are seeking a seasoned actuarial professional to join our Actuarial team. This role will be pivotal in leading statutory forecasting, supporting reinsurance transactions, and shaping valuation methodologies for new product development and regulatory changes. The ideal candidate will possess deep expertise in US/ UK Statutory frameworks, actuarial modeling, risk and cross-functional collaboration.

Primary Responsibilities:

• Lead end-to-end statutory forecasting processes and consolidate inputs into comprehensive forecast packages.

• Build and enhance forecasting models; support projections production and present results to key stakeholders.

• Provide insights into drivers of statutory financial statements and influence strategic management actions.

• Support pricing and execution of internal and external reinsurance initiatives from an actuarial perspective.

• Provide strategic direction to teams on methodology, governance, and modeling for transaction implementation.

• Collaborate with Stat/GAAP valuation, model development, and assumption development teams for product and reinsurance activities.

• Analyze, price, and implement new flow and reinsurance transactions in partnership with Finance and Valuation teams.

• Coordinate cross-functional teams including model development, finance, and legal to close reinsurance transactions.

• Review EBS valuation and stress testing results for inforce variable annuities.

• Collaborate with Investments on ALM strategies for capital management initiatives.

• Support assumption reviews and stress testing.

• Shape and advocate for statutory valuation methodology for new product launches and regulatory reforms (e.g., VM-22, Reinsurance AAT, GOES, IMR).

• Lead statutory accounting change initiatives and participate in industry working groups.

Qualifications

• ASA with 10+ years of actuarial experience / FSA preferred.

• Bachelor's degree in Mathematics, Statistics, Economics, or Actuarial Sciences.

• Expertise in U.S. Statutory valuation and accounting frameworks (VM-20, VM-21, VM-22, GOES, IMR, Reinsurance AAT).

• Experience with AXIS modeling software.

• Familiarity with fixed and variable annuity product features and MCEV frameworks.

• Strong understanding of capital management principles.

Minimum Requirements:

• 12 yrs schooling or equivalent
• 5+ yrs in operations, front-line sales within a contact center. Excellent knowledge of dT's preferred GDS and dT in-house systems like DFO, Protas etc is advantage.
• Must have a minimum of two years experience in a training role.
• Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.
• Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
• Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
• Experience in Training or Leadership role for 3+ years
• Experience in delivering leadership trainings or has managed a team
• Experience in delivering soft skills trainings and/or coaching
• Excellent English written and verbal communication skills
• Well versed with Microsoft applications – PowerPoint, Excel, Word, etc.
• Experience with digital content development tools will be an advantage
• Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage
• Contact centre experience

Key Responsibilities and Accountabilities:

• Research, design and develop effective training programs to meet national and international standards requirements. This includes but not limited to learning program presentation, assessment and evaluation tools, the training slots (without affecting the operations), exam papers, pre-course assignment and handouts, teaching plans and reference materials.
• Deliver a range of training courses and ensure alignment with corporate objectives and competencies. This may require the job holder to be exposed to specified business areas for a defined period, in order to maintain accuracy in the content. Produce pre-course and/or distance learning materials to better prepare staff members' prior attending courses, thereby reducing training days and related costs.
• To establish and maintain professional contacts with dnata Training, EAC and EGIT in Dubai and external organizations in other LOBs in order to produce tailor-made training programs, ensure successful that the information disseminated through is current and valid, and to identify new learning solutions for business process improvement.
• Work in close liaison with Management, Team Leaders and staff in meeting their training needs, specifically to review operational procedures and staff performance and suggest improvement and development plans for the Call Centre staff using the Individual Learning Programme (ILP).
• Conduct "Training Needs Analysis" to identify the training gaps and requirements, measure training effectiveness and ensure that service standards are met. This includes but not limited to records of safety incidents, customer complaints. The job holder is required to analyse the data and provide feedback to line management and recommend different approaches/ new training programs for business improvement.
• Produce weekly report on ad hoc tasks and training interventions. Ensure all tasks and training programs are listed and recorded on the trainer's schedule.
• Design training on the job activities so as to maintain a quality job performance.
• Undertake special projects (within the scope of training) as may be assigned by the Training Manager aiming to enhance service quality, best work practices, safety and productivity improvements, and reduce expenditures within the specialized training area.
• Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise. Share knowledge and latest information, methods with the trainees and the Coaching and Compliance coordinators.
• Review/update Work Instructions & other reference guides to be followed via Approved process.
• Other tasks may be assigned to you.

L&D Leadership Trainer Job Description

A Leadership Trainer devises organizational training strategies, oversees its implementation and assesses outcomes.He/She supervises (mentored or assigned) personnel with the target of maximum efficiency. He/She also ensures that resources are utilized to a maximum and that he/she is well-organized and productive.

He/She will identify training and developmental needs and drive suitable training initiatives that build a learning

culture. He/She must be organized, reliable and is a results-driven professional. He/She must have the practical mind to solve problems and come up with decisions on the spot alongside the ability to see the "big picture" and make improvements as necessary. He/She must also have excellent customer service and communication skills.

His/Her goal is to enhance his/her class and/or cluster's skills, performance, productivity and overall quality of work.

Responsibilities:

● Identify and assess ongoing and future training needs through job analysis, career paths and consult

performance consulting with Management.

● Be able to deploy a wide variety of training methods.

● Conduct effective orientation sessions.

● Create reports, analyze and interpret data.

● Provide opportunities for ongoing business development.

● Resolve any specific issues within and outside the cluster and tailor interventions as necessary.

● Provide coaching and/or business consulting as necessary.

● Keep a keen understanding of training trends, developments and best practices.

● Conduct effective resource planning to maximize productivity of resources (manpower, tools, etc.)

● Collate and analyze business statistics for reporting to Management.

● Assist in hiring, onboarding, and/or coach and provide adequate training to personnel to maintain high service

standards.

Requirements/Qualifications

● Bachelor's degree in relevant field

● At least three (4) years call center experience

● At least two (3) years of training experience

● Excellent level on communication skills, customer service orientation, computer literacy and training delivery

● Above-average know-how on module/course design & development

● Basic understanding of program design and development, training needs analysis and training evaluation

● Excellent work ethic (passion for excellence, job knowledge, sense of urgency, adherence to timelines, etc.)

● Above-average knowledge on problem solving & decision making

● Knowledge on process improvement, conflict management, fiscal management, business acumen and change

management.

● Knowledge on planning, organizing and controlling

● Knowledge on people management and team orientation

● Proven experience as an SME on training

● Track records and report on designing and executing training programs

● Familiarity with a variety of teaching/training methods (mentoring, coaching, simulation, etc.)

● Excellent communication and leadership skills

● Ability to plan, multi-task and manage time effectively

● Solid report writing and record keeping ability

Strategy Implementation

● Perform simple to complex training needs analysis required for the development and implementation of

learning material

● Assist in the formulation of leadership development strategies

● Set up LEARN Workshops and leadership program systems and processes, including utilizing common and

accepted tools such as RCA frameworks, Nine Box, etc.

● Implement the system that was designed by L&D for the stakeholders with the aim of creating a pool of high

potential and high performing leaders who will be ready to take on leadership jobs as needed by the business.

● Help design and LEARN Workshop and leadership tracks and deliver/co-deliver with the team on the

developed courses that may require various tools and processes as requested by stakeholders

● Consult, diagnose, design, implement and evaluate team building activities for programs and departments.

● Designs learning and development modules and courses or programs that address the identified performance

gap/s

● Designs or redesigns training paraphernalia as needed, this includes but not limited to facilitator's guide,

participant's guide, handouts, etc.

● As needed, creates, designs or redesigns assessments to measure learning (Kirkpatrick Levels 1- 4)

● Schedules and adheres to schedule/ training calendar

Implementation and Administrative Duties

● Deliver courses or training programs that are targeted at specific markets (agents, hi-po agents, team leaders,

etc) and from time to time facilitates/delivers to senior managers and assists in executive training.

● Applies knowledge of adult learning principles and applies different training theories and techniques/

methodologies

● Facilitate in-depth discussion and conversation during workshops that are based on customer's work

situation or environment

● Applies appropriate training methodologies to ensure participants' increase in identified required knowledge

and / or acquisition of required skills

● Expands training knowledge through seminars and keeping abreast of current training issues

● Maintains reports, logs, files, manuals and procedures in accordance with the defined data management

system of the team

Job Purpose:

Design, develop and deliver appropriate training programmes ensuring it complements the Call Centre departments business and operational needs, resulting in enhanced customer service benefits, productivity and revenue gain.

Minimum Requirements:

• 12 yrs schooling or equivalent
• 5+ yrs in operations, front-line sales within a contact center. Excellent knowledge of dT's preferred GDS and dT in-house systems like DFO, Protas etc is advantage.
• Must have a minimum of two years experience in a training role.
• Thorough practical working knowledge of learning and development processes and methodologies and ability to design and develop innovative and effective learning solutions.
• Ability to gather and analyse data, draw meaningful conclusions and write comprehensive reports on business situations and the performance of individuals.
• Strong interpersonal skills and a cultural sensitivity to the local community would be critical for this role, together with the ability to influence diverse groups of people through excellent communication and presentation techniques.
• Experience in Training or Leadership role for 3+ years
• Experience in delivering leadership trainings or has managed a team
• Experience in delivering soft skills trainings and/or coaching
• Excellent English written and verbal communication skills
• Well versed with Microsoft applications – PowerPoint, Excel, Word, etc.
• Experience with digital content development tools will be an advantage
• Train The Trainer, On Job Trainer or Master Trainer certifications will be an advantage
• Contact centre experience

Key Responsibilities and Accountabilities:

• Research, design and develop effective training programs to meet national and international standards requirements. This includes but not limited to learning program presentation, assessment and evaluation tools, the training slots (without affecting the operations), exam papers, pre-course assignment and handouts, teaching plans and reference materials.
• Deliver a range of training courses and ensure alignment with corporate objectives and competencies. This may require the job holder to be exposed to specified business areas for a defined period, in order to maintain accuracy in the content. Produce pre-course and/or distance learning materials to better prepare staff members' prior attending courses, thereby reducing training days and related costs.
• To establish and maintain professional contacts with dnata Training, EAC and EGIT in Dubai and external organizations in other LOBs in order to produce tailor-made training programs, ensure successful that the information disseminated through is current and valid, and to identify new learning solutions for business process improvement.
• Work in close liaison with Management, Team Leaders and staff in meeting their training needs, specifically to review operational procedures and staff performance and suggest improvement and development plans for the Call Centre staff using the Individual Learning Programme (ILP).
• Conduct "Training Needs Analysis" to identify the training gaps and requirements, measure training effectiveness and ensure that service standards are met. This includes but not limited to records of safety incidents, customer complaints. The job holder is required to analyse the data and provide feedback to line management and recommend different approaches/ new training programs for business improvement.
• Produce weekly report on ad hoc tasks and training interventions. Ensure all tasks and training programs are listed and recorded on the trainer's schedule.
• Design training on the job activities so as to maintain a quality job performance.
• Undertake special projects (within the scope of training) as may be assigned by the Training Manager aiming to enhance service quality, best work practices, safety and productivity improvements, and reduce expenditures within the specialized training area.
• Maintain continued professional development, keeping updated of the latest methods and best practices with the specific area of expertise. Share knowledge and latest information, methods with the trainees and the Coaching and Compliance coordinators.
• Review/update Work Instructions & other reference guides to be followed via Approved process.
• Other tasks may be assigned to you.

Key Competencies:

• Initiative and commitment to achieve
• Attention to detail and quality
• Organising for results
• Effective communication
• Adaptability and innovation

Job Type: Full-time

Pay: Php55, Php59,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Transportation service provided

Work Location: In person

As part of a global team, the Leadership Development Manager provides new and existing "people leaders" with ibex core training, coaching, and development across the organization. Our goal is to provide the skills and support necessary to enable leaders to strategically balance people and performance while driving operational excellence. The Leadership Development Manager requires experience as an operation and or training manager with a comprehensive understanding of leadership, coaching, and operational concepts to ensure the transfer of skills from the classroom to the production floor, including observation and feedback sessions. This is a hybrid position works remotely and onsite. You will be part of a geographically dispersed yet tight-knit team supporting leaders across the globe.

Responsibilities
Skills

• Possess strong presentation and group facilitation skills, demonstrating knowledge of adult learning principles; adjusting teaching style to meet the needs of students
• Work both independently and as part of the team while understanding the necessity for communicating and coordinating work efforts with other employees and support groups
• Work effectively and efficiently on multiple projects; organize and prioritizes work to meet tight deadlines with a high degree of detail

Qualifications
Desired:

• Leadership Development background in a BPO setting is highly preferred
• Training/Facilitation experience in Call Center space in a managerial capacity is a plus
• Amenable to work in graveyard schedule
• Willing to work in hybrid set-up
• Must be willing to work in Davao City

Description
Position Purpose:
Afni is hiring a Manager of Leadership & Organizational Development who delivers solutions aimed at improving leadership skills for functional leaders and operational leaders at the coach level and above. Solutions include, but are not limited to, partnering with Director and Associate Director on a leadership development strategy, facilitating programs, building leadership curriculum, deploying, and debriefing leader assessments, coaching, mentoring, team building, and new leader onboarding/orientation.

This person will play a significant role in building the leadership capabilities needed to support Afni's global growth. This position will be responsible for identifying US leadership development needs, building, and curating content and delivering programs that close current leadership gaps as well as developing future capabilities.

Essential Functions and Responsibilities:

• Work closely with the Director of Leadership & Organizational Development to provide optimal strategy and programs for talent and leadership development within Afni (executive, director, manager, coach, and functional leaders).
• Provides site and program support including observing coaching sessions and providing development feedback. Audits coaching for quantitative and qualitative feedback. Facilitates coaching calibration sessions.
• Observe, coach, and develop US Leadership & Organizational Development Specialists and Senior Specialists. Facilitate meetings and development sessions for individual and team growth.
• Build, source and curate level-specific content to support identified programs.
• Develops communication strategies to raise awareness for Leadership & Organizational Development.
• Work closely with US succession planning processes. Support delivery of curriculum to develop high-potential internal talent for critical roles across all levels of leadership. Maintain a high degree of confidentiality.
• Oversee onboarding delivery for new leaders and new manager first year experience, including orientation and assimilation activities, to ensure they are effectively delivering intended results.
• Ensure all supporting leadership development processes are aligned, valid, measured against desired outcomes/deliverables, and are reported.
• Stay current on leading trends in leadership development/OD and be a thought leader for senior HR and executives on leadership development best practices. Establishes strategic partnerships with peer groups, professional societies and outside vendors to raise awareness on industry best practices, trends, processes, and incorporate findings into current Leadership and Professional development strategies.

Requirements

• Minimum Requirements:

• Bachelor's degree in Organization Development, Business Administration or other related field, preferred.

• Certifications in Situational Leadership II, Strengthsfinder, DDI, or other content vendors preferred.
• Minimum of 5 years of experience designing and delivering leadership, talent development, and management programs.
• Significant experience interacting with executives and facilitating executive-level meetings.
• Minimum of 3 years of experience in call center industry.
• Strong credentials and personal brand; ability to coach and develop at all organizational levels.
• Ability to curate and scale content to meet the needs of the level of the learner.
• Ability to deliver face-to-face and virtually, leveraging available tools.
• Expertise with adult learning theory and fitting delivery method to content.
• History of building and fostering positive relationships, both internally and externally. Able to collaborate and partner with other subject matter experts and business leaders.
• Proven ability to influence, educate, and gain support of senior leaders for leadership development, the role leaders play in developing other leaders, and the activities needed to support effective leadership development.
• Can effectively cope with change and can shift gears comfortably. Willing to shift between strategy, design, and delivery. Resourceful, does whatever is needed to get the job accomplished.
• Self-motivated and directed, possessing an ability to motivate others.
• Ability to manage multiple complex assignments, with proven ability to assess competing priorities in a high energy, fast paced environment.
• Strong business acumen, client-service, and results orientation.
• Strong communicator with excellent verbal, written, and presentation skills. Able to simplify complex topics so the uninformed end user can understand.
• Proven track record of strong program or project management and managing cross-functional programs.
• Experienced in analytics, including qualitative and quantitative methods.
• Practical in approach--has a natural orientation to getting things accomplished quickly in a high-quality way and maximizes results with the available budget.