168 Oil & Gas jobs in the Philippines
2025 Delivery Operations GVPAD - Operations Manager
Posted 2 days ago
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Job Description
2025 Delivery Operations GVPAD - Operations Manager
Job Description
This job ad is for the OM opening in Alabang for Telco Sales Account. Only profiles with Sales background will be processed at this time.
The Mgr Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
+ Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
+ Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
+ Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
+ Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
+ Create and maximize relationships with client partners
+ Provide leadership and guidance to direct reportsto ensure consistent administration of company policies and standards;define and implement any corrective actions needed to meet operational performance
+ Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
+ Create a positive work environmentthrough employee engagement; resolve employee relation issues in a professional and timely manner
+ Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
+ Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
+ Attend business reviews with the client
+ Handle a team of team leaders
**Candidate Profile**
+ Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
+ Call center experience preferred
+ Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
+ Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
+ Work well under pressure and follow through on items to completion while maintaining professional demeanor
+ Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
+ Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
+ Demonstrated ability to mentor, coach and provide direction to a team of employees
+ Willingness to work a flexible schedule
Location:
PHL Quezon City - Tera Tower 11th Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Manager I, Operations Mgmt
Posted 3 days ago
Job Viewed
Job Description
This role needs to strike and achieve a good balance in the following areas of focus:
+ Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.
+ Strategic Partnership - contribute to management team's strategic decision-making, develop, and align strategies with the business.
+ Change Agent - enable and empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes.
+ Operational Excellence Advocate - facilitate a culture of continuous improvement.
+ Administrative Expert - ensure internal and external customer focus; manage people and costs.
+ Employee Champion - develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices.
Accountabilities:
+ Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
+ Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business' changing demands.
+ Champion the "hybrid way of working" with a more empowered team focused in driving business value add while also supporting employee engagement and right talent retention.
+ People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations.
+ Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
+ Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
+ Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
+ Develop and manage budget, forecasts, and financial targets related to operations.
+ Manages the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
+ Conduct weekly team performance reviews with supervisors and/or stake holders.
+ Review, develop and implement process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
+ Participate in business related meetings and follow up on discussion items related to area of responsibility.
+ Collaborates with cross-functional teams to implement systems, technologies, and process improvements.
+ Serve as point of contact for resolving operational issues and addressing customer concerns.
+ Complete other duties as assigned.
Qualifications:
+ Bachelor's degree holder
+ At least 2 years of leadership experience in similar industry
+ Has good people management and strategic partnership skills with stakeholders
+ Strong familiarization and In depth knowledge in Operations
+ Flexible with any assigned work arrangements and work shift schedules in different time zones
+ Excellent work attitude and maintains good working relationship with team members
+ Has good documentation skills and analytical skills
+ Eagerness for continuous improvement and trainings
+ Preferably has experience in Process Improvement initiatives
+ Preferably Lean Six Sigma certified
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Manager I, Operations Mgmt
Posted 3 days ago
Job Viewed
Job Description
This role needs to strike and achieve a good balance in the following areas of focus:
+ Develop and implement operational policies, procedures, and standards to streamline processes and enhance efficiency.
+ Strategic Partnership - contribute to management team's strategic decision-making, develop, and align strategies with the business.
+ Change Agent - enable and empower line managers to lead and facilitate change, ability to influence stakeholders to adopt harmonized and optimized processes.
+ Operational Excellence Advocate - facilitate a culture of continuous improvement.
+ Administrative Expert - ensure internal and external customer focus; manage people and costs.
+ Employee Champion - develop strategies and help implement actions that enhance human capital contribution; ensure fair, ethical, and equitable people processes and practices.
Accountabilities:
+ Operations Management and Service Level Delivery. Oversee day-to-day operations and deliverables of the organization maintaining consistent stakeholder satisfaction and ensure operational goals and objectives are achieved across all teams.
+ Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business' changing demands.
+ Champion the "hybrid way of working" with a more empowered team focused in driving business value add while also supporting employee engagement and right talent retention.
+ People Management - Supervises, leads, coaches, and inspires team and promotes continuous development geared towards meeting/exceeding performance and stakeholder expectations.
+ Reviews and evaluates work of the department and prepares performance reporting/evaluations, which can extend to validating individual productivity and work quality using trackers and monitoring tools.
+ Resolve issues including but not limited to personnel, business and technical issues and create an environment that fosters both employee development and organizational growth.
+ Confers and advises supervisors on administrative policies and procedures, technical problems, priorities, and method.
+ Develop and manage budget, forecasts, and financial targets related to operations.
+ Manages the work efforts of supervisors with the responsibility of performance appraisals and pay reviews.
+ Conduct weekly team performance reviews with supervisors and/or stake holders.
+ Review, develop and implement process improvements, departmental goals, and objectives. Make recommendations to enhance current procedures and policies to improve and maintain their effectiveness.
+ Participate in business related meetings and follow up on discussion items related to area of responsibility.
+ Collaborates with cross-functional teams to implement systems, technologies, and process improvements.
+ Serve as point of contact for resolving operational issues and addressing customer concerns.
+ Complete other duties as assigned.
Qualifications:
+ Bachelor's degree holder
+ At least 2 years of leadership experience in similar industry
+ Has good people management and strategic partnership skills with stakeholders
+ Strong familiarization and In depth knowledge in Operations
+ Flexible with any assigned work arrangements and work shift schedules in different time zones
+ Excellent work attitude and maintains good working relationship with team members
+ Has good documentation skills and analytical skills
+ Eagerness for continuous improvement and trainings
+ Preferably has experience in Process Improvement initiatives
+ Preferably Lean Six Sigma certified
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Manager/Senior Manager - HR Operations Contact Center
Posted 3 days ago
Job Viewed
Job Description
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.
Senior Operations Manager

Posted 3 days ago
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Job Description
Senior Operations Manager
Job Description
Location:
PHL Cebu - The Mactan Newtown - 3rd Flr
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Infrastructure Operations Assistant Manager

Posted 4 days ago
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Job Description
**Position Responsibilities:**
+ **Service Management:** Oversee daily operations of the Global Operations Command Center to ensure high availability and performance of IT services, develop and implement service delivery strategies, and monitor performance metrics to meet SLAs.
+ **Team Leadership:** Lead and manage a team of service delivery professionals, fostering a collaborative environment, ensuring professional development, and coordinating shifts for 24/7 coverage and rapid incident response.
+ **Incident and Problem Management:** Manage incident processes to ensure timely issue resolution, conduct root cause analysis for major incidents, and coordinate with cross-functional teams for complex issue resolution.
+ **Stakeholder Collaboration:** Serve as the primary contact for service delivery issues, collaborate with IT, business units, and vendors for integrated service delivery, and communicate service performance and changes to stakeholders.
+ **Continuous Improvement:** Drive initiatives to optimize service delivery processes and technologies, stay informed of industry trends, and conduct regular reviews to ensure compliance with organizational standards.
**Required Qualifications:**
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
+ Proficiency in ITSM frameworks, such as ITIL version 3, for efficient IT service management.
+ Proven experience in IT service delivery and operations management within a global organization.
+ Familiarity with the ServiceNow platform and remote support tools.
+ At least 5 years of experience in IT Infrastructure, including 2 years on Cloud, and 2 years in IT Operations.
**Preferred Qualifications:**
+ AZ-900 / AZ-104 / ITIL 4 Certification
+ Project Management Certification
+ At Least 2-Year Experience on using Linux OS
+ Experience on using RedHat Ansible Automation Platform
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
En la oficina
GS Fleet Operations Manager - AsPac
Posted 4 days ago
Job Viewed
Job Description
Project/Program Management Group
**Job Sub** **Function:**
Project/Program Management
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinating **day-to-day fleet operations** , which includes **vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management,** and **stakeholder management** . The GS Fleet Regional Operations Manager will act as a **liaison** between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions. A successful candidate will have **expertise in fleet operations** , exceptional communication skills, extensive knowledge of local markets' fleet nuances, and a proven ability to manage relationships with external vendors.
**Key Responsibilities**
1.Manage and coordinate **daily fleet operational activities** (e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensure **operational efficiency** and deliver a **positive experience** for fleet-eligible employees by assisting with resolving their fleet-related escalations
2.Act as the **point of contact and liaison** between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships, **and resolve issues/conflicts** that may arise between J&J and its suppliers
3.Ensure the right balance between local business needs and J&J's Global Fleet strategy by **collaborating with internal stakeholders** (sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)
4.Support **implementation of strategies** and **process improvement** opportunities to drive cost-effective and efficient fleet operations in local markets
5.Review suppliers' service delivery against **KPIs and service level agreements** for quality assurance and adherence to contractual obligations
6.Analyze regional and market-level fleet performance data and provide **insights to identify cost-effective ways** to enable efficiencies
7.Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)
8.Provide regular status updates on the regional fleet and **escalate any potential challenges, risks, and issues** to the GS Fleet Operations Lead
**Qualifications**
**Required:**
1.4+ years of experience in fleet operations, procurement, or related roles
2.Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field
3.Proven experience in managing relationships with FMCs, OEMs, and other suppliers, and a track record of meeting and exceeding KPIs
4.Exceptional analytical, problem-solving, communication, project management, and decision-making skills
5.Strong knowledge of fleet operations best practices and regional regulations
**Preferred:**
1.MBA or Master's degree in Logistics, Supply Chain Management, or related field
2.Professional certifications in fleet management
3.Experience in managing fleet operations in a multinational company, particularly in Medical Device Technology or Pharmaceuticals
4.Experience with data analysis and reporting tools
5.Knowledge of sustainable fleet practices and technologies
6.Multilingual abilities to communicate with global stakeholders
**"As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2** ** ** **2026.** ** ** **Please note that the timeline may still change depending on project developments and other considerations."**
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Benefits and Payroll Operations Manager (Japanese Speaking)
Posted 4 days ago
Job Viewed
Job Description
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Responsible for the organization, administration, and supervision of the people, processes, and technologies, which when combined into a comprehensive plan, provides the business and technical functions needed to successfully achieve Client's expectations. Responsibilities include overseeing the delivery of services or service technology to a Client, establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes, removes blocks so the team can deliver the product.
Analytical Problem Solving:
* Capable of analyzing moderately complex challenges using analytical tools and data interpretation. Applies critical thinking to assess problems with relevant data independently to evaluate potential solutions after considering various possibilities.
* Engages in independent analysis and collaborates with others to gather insights and develop recommendations including challenging existing processes.
* Work is done independently and is reviewed at critical points. Incorporates and promotes new technology to improve data analysis, reporting and problem solving.
* Analyzes team processes to eliminate inefficiencies, leading to improved project timelines and resource allocation.
Autonomy and Impact to the Organization:
* Capable of working independently while actively contributing to team and organizational goals, with a growing ability to influence outcomes beyond department. This job is the fully qualified, experienced professional, journey-level position. Operates with moderate autonomy.
* Leads small teams or projects, managing routine activities. Contributes to department projects ; takes ownership of team projects, driving their execution and coordinating with others effectively.
* Recommends improvements at team level.
* Provides inputs and contributes to managing department costs.
* Understands and deftly handles ambiguity clients face in their business, market, industry, & technology.
Skills and Collaboration :
* Applies a large set of skills and knowledge effectively.
* Demonstrates understanding of all company resources and processes.
* Guides less experienced team members in his/her area of specialty. Able to tailor consensual verbal and written communications that resonate with different stakeholders.
* Conducts negotiations. Leverages network and engages independently with colleagues to achieve team goals.
* Shares best practices with others. Articulates and compares alternative approaches to tasks.
* May take on a supervisory role, guiding less experienced team members and ensuring their development. Utilizes emerging technologies to enhance team communication and project management.
**Required technical and professional expertise**
1. Native or near native Japanese skill, JLPT-1 or above.
2. Fluent communication in verbal Japanese is a must.
3. Bachelor's Degree or above, preferably Human Resources related major.
5. Intermediate in MS Excel/Word/PowerPoint.
6. Good computer and internet navigation skills.
7. Logical, organized, detailed, with strong analytical skills.
8. Proved problem-solving abilities.
9. Proved skills in managing multiple priorities effectively.
10. Excellent communication and interpersonal skills.
* Work Experience
* 5+ years of Japan BPO experience.
* 3+ years of experience as a People Manager.
* Other Requirements
* Work Shift: Day shift (8am-5pm, Philippine time).
* Work Schedule: Follow Japan Client Calendar.
* Work Location: EastWood or UP Ayala Technohub.
**Preferred technical and professional experience**
* Japan payroll/Benefit/EDM process experience is most preferable.
* Human Resources experience is preferable.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Manager I, Business Operations
Posted 4 days ago
Job Viewed
Job Description
Manager I, Business Operations
Job Description
Location:
PHL Quezon City - Tera Tower 21st Floor
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Sales Operations Manager
Posted 4 days ago
Job Viewed
Job Description
Sales Operations Manager
Job Description
Location:
PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (