355 Operations Supervisor jobs in the Philippines

Grow with us as our Operations Supervisor, where you'll help drive operational excellence by ensuring our teams are always optimized for performance and productivity. Use your expertise to empower our Operations Department and create a smooth, efficient workplace experience at DBOS.

• Work Setup: Onsite
• Shift: Day Shift | Mon–Fri
• Employment Type: Full-time
• Salary Range: ₱30,000–₱35,000
• Location: Cubao, Quezon City

• HMO after 30 days
• Accessible office—commute-friendly location
• Access to free upskilling programs or training platforms
• Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more)
• Career coaching and mentorship
• Strong, inclusive, and collaborative company culture

• Minimum of 3 years of relevant work experience in a similar role preferably within a BPO or shared services-oriented environment.
• Proficiency in MS Excel (pivot tables, formulas, charts) or Google Sheets
• Excellent verbal and written communication abilities
• Familiarity with project management tools and BI tools (e.g., Power BI, Tableau, Google Data Studio) is a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Ability to work both independently and as part of a collaborative, fast-paced team

• Assist Operations with administrative tasks, reports and day-to-day tasks

• Collaborate with clients, Operations, and HR to monitor staff attendance and productivity

• Monitor real-time adherence and attendance, ensuring alignment with scheduled shifts

• Create weekly and monthly performance reports (productivity, attendance, adherence)

• Manage workforce monitoring tools to review and optimize productivity, including discrepancies

• Analyze trends and workforce data to identify and address areas for improvement

• Implement and enforce compliance with company policies

• Create and discuss minor NTEs on attendance or compliance

• Coordinate with Team Leaders and Managers to handle shift swaps, leaves, and absences

• Develop, maintain, and optimize staff schedules based on workload and requirements

• Build dashboards and visualizations as needed

Dynamic Business Outsourcing Solutions (DBOS) has been recognized as the 9th Best Place To Work (Small Category). We don't just offer jobs—we offer a long-term career platform where you can thrive, grow, and be part of meaningful work.

Apply now and take the next exciting step in your career #empoweredwithdbos

Key ResponsibilitiesClient-Facing & Quality Assurance

• Act as the primary liaison with clients, ensuring timely communication and resolution of concerns.
• Monitor service delivery to ensure adherence to company standards and client satisfaction.
• Implement quality assurance measures to improve efficiency and client experience.
• Collect and analyze feedback to recommend process improvements.

Sales & Finance

• Manage B2C and B2B transactions, including preparing quotations, processing invoices, and handling payment collections.
• Record daily sales, monitor deposits, and follow up on receivables to ensure timely collection.
• Support business growth by identifying upselling and cross-selling opportunities.

Administrative & Operational Management

• Handle general administrative requests and provide support to executives and senior managers.
• Organize and schedule appointments, meetings, and prepare detailed meeting minutes.
• Draft and distribute internal communications such as emails, memos, and forms.
• Maintain and update office policies, procedures, and filing systems.
• Oversee office supplies, vendor research, and cost-efficient procurement.
• Manage operational expense budgets and prepare accurate expense reports.

Staff & Resource Coordination

• Conduct recruitment activities including screening, interviews, onboarding, and offboarding.
• Plan and organize staff transportation logistics to project locations.
• Coordinate with various departments to ensure smooth dissemination of information and task execution.
• Conduct weekly stock counts, finalize replenishment needs, and oversee inventory management.

Other Duties

• Provide general support to visitors and clients.
• Perform other tasks as may be assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• Experience in operations, client relations, or supervisory roles.
• Strong organizational, leadership, and multitasking skills.
• Excellent communication and interpersonal skills with a client-care mindset.
• Proficiency in MS Office Suite and office management tools.
• Experience in sales processing, client coordination, and financial reporting.
• Knowledge of recruitment, onboarding, and staff coordination.
• Detail-oriented, adaptable, and able to work independently with minimal supervision.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Work Location: In person

JUMPSTART YOUR CAREER WITH US

Brace yourselves as we ignite your passion for serving in one of the most successful hotels in the country. We are in need of a HOTEL SUPERVISOR in HOTEL SOGO Rotonda and Roxas Blvd BRANCH.

Job Description:

To supervise the effective and efficient delivery of hotel products and services in accordance with guest expectations and established standards and procedures.

Functional / Technical Competencies:

• Maintaining Guest Relations

• Providing Accommodation Reception Service

• Performing Housekeeping Services

• Providing Food and Beverage

• Monitoring Asset Repairs and Maintenance Minimum

Job Specifications:

• College graduate or non-College graduate but with extensive years of experience in the Hotel industry

• With at least 3 years work experience as Operations Supervisor in any hotel or service-oriented organization.

Walk-in applicants may visit our corporate office located at 629 Edsa Cubao or in our nearest HOTEL SOGO branches, or send their updated resume with photo to

Job Type: Full-time

Schedule:

• 8 hour shift
• Holidays
• Overtime

Job Type: Full-time

Work Location: In person

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
•Call center-based customer support in response to a high volume of low complexity inquiries
•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
•Acting as liaison between customers, production and distribution departments related to specific customer orders
•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesnt need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Job Summary
The Operations Supervisor is responsible for supervising the timely completion of Reed Exhibitions campaigns. The role supervises the planning, organizing, executing and reporting of all Reed Exhibitions campaigns and will be accountable for achieving the shows goals.

Accountabilities
Employee Performance Management

• Ensure new employees are oriented to the organization, its policies, facilities, etc
• Ensure that employees follow the organization's policies and procedures
• Facilitate Employee Training and Development
• Manage individual and team scorecard per month
• Validate individual Productivity using trackers and / or telephone system
• Complete Quality Monitoring for members of the team
• Monitor, assess and provide feedback about employee's performance
• Provide ongoing guidance to employees in the forms of ongoing coaching and mentoring
• Conduct performance appraisal on a regular basis
• Complete 100% coaching and Enabling Performance discussion with team
• Develop and implement PIP (Performance Improvement Program) if performance is not adequate
• Provide rewards program for employee accomplishment
• Lead regular teambuilding activities including strategic planning, RE Cares, Townhall, etc.
• Approve and monitor daily team attendance through Attendance Monitoring Tool
• Attrition – maintain annualized negative attrition at or below 10%
• Support and drive 80% attendance in at least 3 major employee engagement initiatives during the year
• Support and drive 80% attendance in at least 1 major corporate social responsibility program during the year

Conflict / Crisis Management

• Regularly review the needs of employees
• Help, discuss, evaluate and resolve personal and work issues among team members
• Inform and monitor employees during times of crisis or disaster to assess situation
• Inform the manager of the current situation of team members and recommend solution

Reporting

• Submit weekly operation performance status report to Reed Exhibitions Manager
• Generate monthly performance update to Business Unit stakeholder
• Update all necessary reports needed by Stakeholders
• Ensure all reports are accurate, updated and submitted on time

Operational Improvement

• Productivity – Achieve specific and identified team targets
• Completeness and Timeliness – Achieve team deliverables within Turn Around Time
• Quality / Accuracy – Achieve specific and identified team target accuracy and quality measures
• Stakeholder Management – conduct monthly operations review and execute action items agreed with the business unit
• Receive, review and monitor and manage workload and assignments of the team
• Manage stakeholder expectations regarding deadlines, quality and efficiency
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
• Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
• Manage and facilitate the corrective action process, partnering with the manager
• Conduct effective workforce planning and responsible for individual career development
• Participate in the implementation of support plans for product integrations and company acquisitions
• Process audit – support annual process audit activities
• Operations Standard – support compliance with established processes

Qualifications

• Bachelor's degree holder
• 3 – 5 years of Leadership experience required
• At least 5 years of experience, preferably in a customer contact environment
• Responsible for team's people leadership, employee engagement, staff development and performance management
• Has a strong sense of ownership relating to tasks and responsibilities
• Decisive and results-oriented
• Strong commitment to performance and team success
• Applicant must be willing to work in flexible / rotating schedule depending on business need

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree , Industrial Engineering, Marketing or any Business Management course.
• At least 3 year(s) of working experience in in logistics, distribution or manufacturing set-up is required for this position.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Warehousing/Logistics/Supply Chain or equivalent.
• Has a high sense of urgency and strong commitment to job
• Working knowledge in Warehousing Management System / SAP
• Knowledgeable in Inbound/Outbound process or Inventory Management
• Excellent interpersonal, leadership, motivation, Leadership And Mentoring. and planning skills
• Willing to work on a shifting schedule in a 24/7 working environment.
• Applicants must be willing to work in Muntinlupa or Paranaque City, Metro Manila
• 6 Full-Time position(s) available.

• Supervises the day-to-day warehouse and transportation operations of the assigned accounts.
• Plans the daily resources needed to meet operational requirements.
• Support the team in system transactions for Inbound, Outbound, Scrapping and Inventory.
• Applications and securing of all permits and licenses required for Import and Export shipments.

• Support the customer for any applications of Certificate / Licenses in compliance with Bureau of Customs Requirements.

• Schedule the warehouse inventory count and identify the resources needed.

• Plan and monitors the execution of the inventory count and reconciliation (as necessary).
• Monitors KPIs and prepares monthly KPI tracking and report.
• Reports and coordinates any system issues and transaction incident encountered.
• Prepares all the data/reports needed for the monthly billing of the assigned accounts.
• Escalates any operations issue and concern to Operations Manager, Regional Team and/or Customer.
• Response to escalated concern or complaint from the customer and/or Regional Team.
• Organize and properly keep all the operations records and archive based on the customer requirement.
• Leads the Performance Dialog/Team Briefing.
• Attends in in customer meeting, Regional Team meeting and site leadership meeting.
• Prepares the necessary data/presentation for the customer meeting, Regional Team meeting and/or Leadership meeting.
• Facilitate one-to-one to immediate team members.

• Must have a degree in Civil/Chemical Engineering
• Must have a SO3 Experience
• Must have a Manufacturing Experience
• Must have a Supervisory Experience
• Willing to work at Bataan

Job Type: Full-time

Pay: Php30,000.00 per month

Work Location: In person

We're Hiring: Operations Supervisor - Waste Management Industry

Are you passionate about sustainability and efficient operations? We're looking for a dedicated Operations Supervisor to join our team and help drive our mission.

Position: Operations Supervisor/PCO

Location: Brgy. Calicanto Batangas City Batangas

Employment Type: Full-Time

Key Responsibilities:

• Oversee daily waste collection and disposal operations
• Coordinate with drivers, technicians, and other team members
• Ensure compliance with environmental and safety regulations
• Monitor operational performance and implement process improvements
• Manage scheduling, route planning, and resource allocation
• Maintain excellent customer service and stakeholder communication

Qualifications:

• Bachelor's degree in Civil, Environmental, Mechanical Engineering, or related field
• Valid site engineering/PCO certification is preferred
• Proven experience in operations management, preferably in waste management or logistics
• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Knowledge of safety and environmental standards
• Valid driver's license and clean driving record
• Ability to work in a fast-paced environment

Why Join Us?

* Be part of a company committed to environmental sustainability

* Competitive salary and benefits package

* Opportunities for growth and advancement

* Supportive team culture

Ready to make an impact? Send your resume to with the subject line "Operations Supervisor/PCO Application".

Join us in making a difference — one route at a time

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Pay raise

Work Location: In person

Expected Start Date: 09/15/2025

Accountabilities:

• Lead a multi-functional team of Customer/Technical Support representatives to deliver on operational objectives
• Track and analyze team performance data to drive performance improvements and operational excellence
• Analyze customer feedback to enhance customer experience
• Collaborate cross-functionally and related departments to drive innovation and service excellence and to improve overall efficiency
• Foster proactive relationships with supported business units
• Promote continuous learning and upskilling of self and team members
• Conduct regular operations reviews and execute agreed action items
• Manage multiple projects and reprioritize as needed
• Drive key initiatives to facilitate team process improvement and efficiency as well as partner with leadership to implement critical actions
• Develop and implement support plans to meet service level objectives and manage day-to-day operations
• Ensure team performance meets quality, volume, and timeliness goals

Qualifications:

• Must possess at least a Bachelor's/College Degree in any field or equivalent business unit experience (LexisNexis Global Customer Operations – customer facing)
• Experience in working cross-functionally to create high performing operations
• Experience in client-facing organization and in delivering world class customer service
• Ability to work under pressure and manage multiple priorities
• Strong customer-centric mindset and ability to act on customer feedback
• Strong organizational skills with keen attention to detail
• Strong analytical, quantitative and deductive reasoning skills
• Strong sense of ownership relating to tasks and responsibilities
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months

Must not have any Attendance and Punctuality issues in the past 12 months

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our

Applicant Request Support Form

or please contact

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams

here

.

Please read our

Candidate Privacy Policy

.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights

.