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The IT Support Service Desk Operations Associate plays a crucial role in maintaining the efficiency and accuracy of logistics operations through meticulous administrative and clerical support. Managing essential office tasks, coordinating IT Support activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the operational success of the company.

About the Job

About You

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inklusion und soziale Vielfalt sind fest verankerte Werte in unserer Unternehmenskultur. Unabhängig von Geschlecht, Alter, etwaigen Behinderungen, Religion, ethnischer Herkunft oder sexueller Identität: Wir freuen uns darauf, dich kennenzulernen

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Role Overview

We are seeking a reliable System Administrator to provide day-to-day IT support and ensure smooth operation of our systems in the Philippines. This role is ideal for someone with practical IT skills, strong problem-solving ability, and a willingness to learn.

Key Responsibilities

• Manage and maintain Windows-based PCs and laptops.
• Install, configure, and update software and operating systems.
• Set up and manage Android devices for staff use.
• Provide basic network support (Wi-Fi routers, LAN connections, troubleshooting connectivity issues).
• Respond to and resolve basic IT queries from staff.
• Ensure antivirus and security updates are applied.
• Assist with backup processes and file recovery when needed.
• Document IT setups and troubleshooting steps in simple guides.

Requirements

• At least an NC2 in IT, Computer Science, or related field, or equivalent vocational/technical training.
• 1–2 years of experience in IT support or system administration preferred (fresh graduates with OJT/Internship experience will be considered).
• Strong knowledge of Windows OS (Windows 10/11, Windows Server basics).
• Familiarity with Android device setup and configuration.
• Basic understanding of networking (IP addresses, Wi-Fi, routers, LAN cables).
• Good problem-solving skills and the ability to explain solutions clearly.
• Willingness to learn and adapt to new technologies.

Desirable Skills (Not Required but a Plus)

• Experience with Microsoft 365 / Office 365 administration.
• Knowledge of Active Directory.
• Basic knowledge of data backups and IT security.

Job Types: Full-time, Permanent

Pay: Up to Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Parañaque 1700 P00: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Support: 2 years (Required)

Language:

• English and Filipino (Required)

License/Certification:

• NCII in IT, Computer Science, or any related field (Preferred)

Location:

• Parañaque 1700 P00 (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

1. System Maintenance & Upgrades

• Manage Acumatica patches, updates, and testing before rollout.
• Monitor performance, backups, and uptime.

2. Customization & Programming

• Proficient in C# and MS SQL, with experience in database design, queries, and optimization.
• Develop Acumatica Customization Projects (DAC extensions, validation logic, workflows, and screens).
• Apply LINQ and generics to write clean, efficient, reusable code.
• Familiarity with Java, C++, or other languages is an advantage.

3. ERP & Accounting Integration

• Strong understanding of accounting principles and ERP business flows.
• Customize modules for real estate contracts, project costing, and sales/reservation flows.
• Ensure accounting entries align with financial and tax reporting standards.

4. API & Third-Party Integrations

• Build and support RESTful API integrations with portals (sales, brokers, CRM, leasing).
• Configure connections with banks, payroll, and other third-party systems.

5. Debugging, Optimization, and Problem-Solving

• Troubleshoot errors in transactions, workflows, and code.
• Debug system issues and optimize SQL queries and customizations for performance.
• Apply Agile methodologies (sprints, testing cycles) for ERP enhancements.

6. Collaboration & Version Control

• Use Jira, Git, or similar tools for tracking issues, managing code versions, and collaborating with ERP partners and internal teams.

Job Type: Full-time

Ability to commute/relocate:

• Marikina: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 3 years (Preferred)

Work Location: In person

Join the Future of Fintech as a System Administrator at Etrading Software

At Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.

Why Choose Us?

• Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
• Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work
• Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success.
• Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
• Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment
• Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market.

About the Opportunity

We are looking for an experienced System Administrator with a background in Information Technology or relevant experience. This role will involve system administration, troubleshooting, and collaboration with various teams to maintain secure and efficient technology services.

Responsibilities:

• Provide hardware and software support for end-users.
• Maintain and configure applications and systems to meet business needs.
• Contribute to IT projects and initiatives.
• Manage and resolve tickets.
• Conduct post-incident analyses and document findings.
• Support escalated issues from end-users.
• Respond to system alerts and work with teams to resolve issues.
• Evaluate technology solutions and provide recommendations.
• Collaborate with Security team on policy development.
• Stay updated with the latest technology trends.
• Communicate technical concepts clearly to non-technical stakeholders.

Key Competencies:

• Experienced in Microsoft 365 Administration.
• Experienced with device management and policy deployment.
• Familiarity with Remote Monitoring and Management tools.
• Ability to drive successful deployments through effective planning and execution.
• Familiarity with scripting, security tools, and automation.
• Strong troubleshooting skills and the ability to create technical documentation.
• Good understanding of networking and cloud platforms.

Qualifications:

• Degree in Information Technology, Computer Science, or related field.
• Relevant experience in system administration.
• Strong communication and collaboration skills.
• Ability to work independently and as part of a team.
• Good analytical and problem-solving skills.
• Willingness to work flexible hours when needed.
• Availability for on-call support.

By applying to this job, you are permitting our organization to use your personal data solely for recruitment purposes. This data may be shared with third-party services to streamline the processing of your application and with our parent company, ETS London, for recruitment assessment and interview purposes.

We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or request a copy from our Data Protection Officer (DPO) at

Job Types: Full-time, Permanent

Benefits:

• Company events
• Flexible schedule
• Flextime
• Life insurance
• Opportunities for promotion
• Pay raise
• Work from home

Application Question(s):

• Notice Period:
• Expected Monthly Salary

Work Location: In person

Join the Future of Fintech as a System Administrator atEtrading Software

At Etrading Software, we're not just another company—we're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.

Why Choose Us?

• Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.

• Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work

• Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success. 

• Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.

• Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment

• Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market.

About the Opportunity

We are looking for an experienced System Administrator with a background in Information Technology or relevant experience. This role will involve system administration, troubleshooting, and collaboration with various teams to maintain secure and efficient technology services.

Responsibilities:

• Provide hardware and software support for end-users.

• Maintain and configure applications and systems to meet business needs.

• Contribute to IT projects and initiatives.

• Manage and resolve tickets.

• Conduct post-incident analyses and document findings.

• Support escalated issues from end-users.

• Respond to system alerts and work with teams to resolve issues.

• Evaluate technology solutions and provide recommendations.

• Collaborate with Security team on policy development.

• Stay updated with the latest technology trends.

• Communicate technical concepts clearly to non-technical stakeholders.

Key Competencies:

• Experienced in Microsoft 365 Administration.

• Experienced with device management and policy deployment.

• Familiarity with Remote Monitoring and Management tools.

• Ability to drive successful deployments through effective planning and execution.

• Familiarity with scripting, security tools, and automation.

• Strong troubleshooting skills and the ability to create technical documentation.

• Good understanding of networking and cloud platforms.

Qualifications:

• Degree in Information Technology, Computer Science, or related field.

• Relevant experience in system administration.

• Strong communication and collaboration skills.

• Ability to work independently and as part of a team.

• Good analytical and problem-solving skills.

• Willingness to work flexible hours when needed.

• Availability for on-call support.

By applying to this job, you are permitting our organization to use your personal data solely for recruitment purposes. This data may be shared with third-party services to streamline the processing of your application and with our parent company, ETS London, for recruitment assessment and interview purposes.

We are committed to protecting and respecting your privacy. For more information on how we collect, use, store, and protect your personal data, please read our Privacy Notice or request a copy from our Data Protection Officer (DPO) at .

• Bachelor's degree in information technology, Computer Science, or related field;
• Minimum of 5 years IT experience (MSP, Corporate IT)
• Knowledgeable in Windows 10/11, Microsoft 365, Azure, Google workspace, Hostinger and InMotion web-hosting
• Coordinate security vulnerability findings with the company's incident response capabilities and assist in associated remediation activities.
• Knowledgeable in software lifecycle, including installation, configuration, troubleshooting, and decommissioning software applications.

Job Type: Full-time

Benefits:

• Paid training
• Pay raise

Work Location: In person

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today

As a System Administrator, you will be responsible for the administration, maintenance, and support of the company's ICT infrastructure. This role is critical in ensuring optimal system performance, robust security, and overall reliability across the organization.

The position will primarily focus on Microsoft 365, Azure, and Cybersecurity initiatives, providing essential expertise to support the success of our ICT operations. While the main responsibilities will center on systems administration, there may be occasional requirements to assist with escalated support issues from the Support Team.

Responsibilities
:

• Microsoft 365:
  Oversee the management, maintenance, and support of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and Defender.
• Network Infrastructure:
  Support network infrastructure, including LAN, WAN, and VPN connectivity.
• Azure Cloud Services:
  Manage, support, and administer Azure cloud services, including virtual machines, storage, and networking. Apply best practices for cloud security.
• Cybersecurity:
  Partner with the Security Engineer and Compliance Department to implement cybersecurity policies and procedures. Assist with security assessments and audits, addressing vulnerabilities with corrective actions.
• Teams Calling and Genesys Cloud Contact Centre:
  Manage and support Microsoft Teams calling features and Genesys Cloud Contact Centre.
• Customer Relationship Management (CRM):
  Provide support and troubleshooting for CRM-related issues.
• Technical Support and Troubleshooting:
  Offer expert-level technical support for complex ICT issues.
• Compliance and Standards:
  Assist to ensure ICT activities comply with PCI-DSS and ISO 27001 requirements.
• Mentorship and Leadership:
  Mentor junior ICT staff, fostering a culture of growth and continuous learning.

Qualifications
:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of ICT engineering experience.
• Background in IT Helpdesk Support (or similar)
• Expertise in Microsoft 365 and Azure
• Knowledge of Networking and Cybersecurity.
• Excellent problem-solving, communication, and interpersonal skills.

Responsibilities:

• Manage and maintain Linux and Windows servers.
• Monitor system performance, and ensure system availability and reliability.
• Implement and manage CI/CD pipelines.
• Perform regular system updates, backups, and security checks.
• Troubleshoot hardware and software issues.
• Manage user accounts, permissions, and access controls.
• Collaborate with development teams to streamline deployment processes.
• Ensure data security and compliance with company policies.
• Document system configurations, processes, and procedures.
• Provide technical support and training to staff as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of work-related experience in system administration.
• Proficient in Linux and Windows server administration.
• Knowledge of CI/CD processes and tools is a plus.
• Experience with Git system management is a plus.
• Familiarity with network protocols, firewall management, and security best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of containerization technologies (e.g., Docker, Kubernetes).
• Familiarity with automation tools (e.g., Ansible, Puppet, Chef).
• Experience with database management (e.g., MySQL, PostgreSQL, MongoDB).

The System Administrator's purpose is to maintain the servers, computer systems, hardware & software, printers & scanners and other peripherals of the clients, ensuring that they run smoothly and providing technical support and advice to computer users by answering calls and/or emails.

Benefits to this position include:

• Internet Subsidy during WFH
• Health Insurance (HMO with Dental Coverage) with Free Dependent
• Leave Credits
• Annual Appraisal
• FREE Trainings, Exams and Certifications
• Other office perks such as:
• Incentives
• Free Meal Friday
• Gifts for special occasions
• Employee Referral Bonus
• Opportunity to Travel Abroad
• Learning from the best in the Global Culture
• Virtual Activities and Employee Engagements
• Career Progression
• Work-Life Balance

Job Responsibilities:

• Performing support and troubleshooting to different Cloud Technologies (Microsoft Azure, Office 365, MS SharePoint etc.).
• Performing support and troubleshooting to different security platforms, anti-virus and malware.
• Create, change, and delete user accounts per request.
• Conduct basic to intermediate Server troubleshooting and setup.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Develop, maintain, and document installation and configuration procedures.
• Perform basic network troubleshooting and triage.
• Maintain facilities in individual machines, such as drivers and settings of personal computers as well as printers (local and network printers).
• Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
• Administer servers, desktop computers, printers, firewalls, smartphones, software deployment, security updates and patches.
• Other related job that will be assigned by the supervisor/manager.

Job Requirements:

• At least a College/Bachelor's Degree; Computer Engineering, IT, or any related course (Electronics Engineering or IT degree is a plus)
• At least 2-3 years of solid work experience in related industry, IT or MSP
• With excellent verbal and written English communication skills.
• Has the ability to communicate technical information to a non-technical person.
• Certification in Microsoft, Windows, Cisco, or Symantec is a big plus.
• Experience and knowledge of basic Windows OS troubleshooting, and configuration is a must.
• Experience and knowledge of basic Mac OS troubleshooting, and configuration is an advantage
• Experience and knowledge with different security platforms, anti-virus, and malware (Symantec Endpoint Protection, Windows Defender, etc.) is a plus.
• Experience and knowledge with the following technology is a huge advantage:
• Microsoft Azure
• Office 365
• SharePoint
• OneDrive
• Teams
• Amendable to work in nigh shift schedule, weekends and PH holidays.
• Amenable to provide on-call support and render overtime during events that require backup support.
• Open to travel to attend business conference, events and meetings.