6,285 Help Desk Technicians jobs in the Philippines

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

The Help Desk Services Technician I is responsible for real-time 24x7 support to partners globally. This role supports partners by providing technical guidance and follow-up on customer questions or issues with the goal of first contact resolution.

Essential Duties and Responsibilities:

• Provides support to the partner teams, with a high attention to detail

• Helps partners resolve issues with desktop, laptop computers, and mobile devices

• Works through general access, connectivity, and desktop application issues

• Assigns basic administration of user accounts and groups

• Manages assigned tickets, working through and tracking issues to resolution

• Records detailed information into Service Desk ticketing system

• May act as a liaison between Partners and NOC team in India

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with moderate supervision

• Excellent customer service skills

• Strong team player, ability to build positive and collaborative relationships within the ConnectWise organization

• Knowledge of Windows and Apple operating systems

• Knowledge of network and VPN basics

• Excellent English communication, written, and verbal skills

• Strong organization, problem solving, and time management skills

Educational/Vocational/Previous Experience Recommendations:

• Requires basic knowledge of job procedures and tools

• Bachelor's Degree in related field or equivalent work experience

• 1+ years of related experience
• Preferred: IT Certification (Apple, Microsoft, COMPTIA, ITIL, HDI etc.)

• Preferred: Proficiency in Active Directory

Working Conditions:

• Hybrid/Remote/On-Site depending on location

• 0 – 10 % travel may be required

Customer Service (Chat/Voice Support)

Location: Remote – Philippines

Employment Type: Full-Time

About Kinetic Potential (KP):

Kinetic Potential (KP) is a mission driven for-profit organization, based in the Washington, DC area, that has a tremendous opportunity to expand its occupational skills training and community service offerings throughout the United States. The firm is preparing for significant growth and seeking KP Mentors to provide onsite support for people with disabilities and youth participating in KP's K12 and Community Supports Program.

As KP prepares for significant growth, we are seeking a Customer Service Representative to join our team and provide first-level support through chat and voice calls.

Key Responsibilities:

• Handle incoming chat and voice inquiries from clients, staff, and program participants.
• Provide timely, professional, and empathetic support, resolving technical and non-technical issues.
• Escalate complex issues to the appropriate department or team member as needed.
• Document issues, resolutions, and follow-ups in the helpdesk system.
• Maintain a high standard of customer service and act as the first point of contact for KP's stakeholders.
• Assist in onboarding new users and providing guidance on basic tools, systems, or processes.

Qualifications:

• Based in the Philippines with reliable internet and a quiet home office setup.
• Prior experience in a helpdesk, call center, or customer support role (chat/voice).
• Strong English communication skills (verbal and written).
• Tech-savvy and comfortable with common software tools (e.g., email, ticketing systems, CRMs).
• Ability to multitask, problem-solve, and remain professional under pressure.
• Mission-aligned: Passionate about supporting a purpose-driven organization and contributing to community impact.

Why Join KP?

• Be part of a mission-driven organization making a real difference in communities.
• Work remotely with a supportive international team.
• Growth opportunities as KP expands nationwide.
• Competitive compensation (to be discussed during the hiring process).

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have prior experience working in customer service?
• Are you comfortable handling a high volume of customer calls or chats daily?
• Can you work night shifts/graveyard shifts?
• Do you have your own reliable laptop or computer to use for work?

Work Location: In person

Company Description

BROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT infrastructure through assessments and audits, improving operational efficiency and IT management effectiveness. With over 2,500 skilled IT professionals, our Service Command Center and Network Operation Center manage 1,500+ certified engineers addressing IT requests, incidents, and system alerts for over 600,000 system sets globally. As part of our expansion, we have established new service centers in Poland, USA, Malaysia, and Thailand in 2024, with more planned for 2025.

Role Description

We have multiple openings for IT helpdesk Level1 & Level 2 positions along with Team lead/Supervisor positions as well on contract for KL ,Malaysia location. in Manila for an Information Technology Help Desk Technician L1/L2/Team Lead. The role involves providing technical support, troubleshooting and resolving hardware and software issues, managing IT requests, and ensuring timely response to system alerts. The successful candidate will coordinate with other IT teams, document resolutions, and contribute to continuous improvement initiatives.

Location: KL ,Malaysia(Only who are authorized to work in Malaysia can apply)

***Candidate should be Bilingual ,Chinese & English for L2 and Supervisor position***

Qualifications

• Minimum 2 to 3 years of experience in IT ServiceDesk/Help desk
• Technical Support, Troubleshooting, and Resolving Hardware and Software Issues
• Experience in managing IT requests, incidents, and system alerts
• Proficiency with IT Service Management tools and applications
• Strong Communication and Customer Service skills
• Ability to work under pressure and manage multiple tasks
• Experience as a Team Lead or in a supervisory role is a plus
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft MCSA/MCSE are beneficial
• Bachelor's degree in Information Technology, Computer Science, or related field preferred

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person