3,932 Experience jobs in the Philippines

Customer Experience & Support Manager

Location:
Onsite

Industry:
Industrial Automation

Salary Range:
Php 40,000 – Php 50,000 monthly

Job Summary

We are seeking a highly capable and service-oriented
Customer Experience & Support Manager
to lead our post-sales support operations in the
industrial automation
sector. This role is pivotal in delivering high-quality, reliable technical support for mission-critical systems, including
24/7 service coverage
for clients in
manufacturing, utilities, and infrastructure
.

As the key leader of our technical support team, you will work closely with
Account Managers
and cross-functional teams to ensure customer systems remain operational, well-supported, and fully adopted post-commissioning. Your primary focus will be on
maximizing system uptime
,
improving response times
, and
enhancing the customer experience
across all service channels and shifts.

Key Responsibilities

• Develop and implement
  escalation protocols
  to efficiently resolve urgent technical issues in collaboration with engineering and project teams.
• Monitor
  real-time support performance
  , analyze incident trends, and ensure that
  root cause resolutions
  are documented and acted upon.
• Collaborate with Account Managers to ensure a
  seamless transition
  from project delivery to ongoing support, including onboarding and training coordination.
• Conduct regular customer
  check-ins and service reviews
  to assess satisfaction, gather feedback, and align on long-term success metrics.
• Lead the support team in providing
  remote and on-site troubleshooting
  for deployed
  SCADA, PLC, MES, and HMI systems
  .
• Serve as the
  voice of the customer
  within the organization, advocating for customer needs with product, engineering, and quality teams.
• Build and maintain an internal
  knowledge base
  , support workflows, and training modules to ensure consistent service across shifts.
• Collaborate with Sales and Account Managers to identify opportunities for
  upselling services or renewing support contracts
  .

Qualifications

Required:

• Bachelor's degree in
  Electrical, Electronics, Instrumentation, or Mechatronics Engineering
  , or a related technical field.
• 3–5 years of experience in
  technical customer support or service roles
  in
  industrial automation
  .
• Proven experience managing or coordinating
  24/7 support operations
  or on-call service teams.
• Strong familiarity with industrial automation platforms, including:
• SCADA
  (e.g., Ignition, Wonderware)
• PLCs
  (e.g., Siemens, Allen-Bradley)
• HMI
  systems
• Excellent
  leadership, communication, and analytical skills
  with the ability to manage people and performance in high-pressure situations.

Preferred:

• Background in supporting
  manufacturing plants, water utilities, power distribution
  , or other
  critical infrastructure clients
  .
• Experience in
  field service, commissioning
  , or
  systems integration
  .
• Knowledge of
  OT/IT convergence
  ,
  remote monitoring
  , and
  secure remote access solutions
  .
• Familiarity with
  CRM systems
  ,
  ticketing platforms
  , and
  field service management tools
  .

• Salary:

Php 55,000 to 75,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

English
- Vacancy Type:

Permanent
- Closing Date:

28 September 2025

Hannah Heradura

Experience Designer

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 1PM to 9PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 55,000 to 75,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated Experience Designer to join our team. The ideal candidate will be responsible for providing exceptional UX and CX design.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Experience Designer?

Reporting to the Experience Design Team Lead, your accountabilities will include:

• Design and deliver user-centred digital solutions that ensure consistent UX/CX across products and services.
• Lead UX activities from research to implementation, balancing business and user needs.
• Apply human-centred design principles, using customer insights to inform design decisions.
• Build strong stakeholder relationships and collaborate across agile and waterfall teams to promote best practices.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Experience designing end-to-end experience including creating cross-platform, responsive user interfaces
• Good working knowledge of key design tools, such as Figma, Miro, Maze, and Jira
• You deeply appreciate and practice UX research
• You are excellent at organising your time and presenting your work
• Highly collaborative team player with a positive, can-do attitude
• Amazing portfolio of work demonstrating your process

Desirable:

• A good awareness of basic front-end development (HTML/CSS/Javascript) is definitely a plus
• Some analytical skills and ability to process data

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Overview:

CRIF is seeking a Customer Experience I for Synesgy, our ESG platform. The role involves providing exceptional customer support, conducting training sessions, and ensuring data quality for both customers and suppliers. If you have strong communication skills and a keen eye for detail, we invite you to be part of our team.

CUSTOMER EXPERIENCE - SYNESGY

Key Responsibilities:

-Deliver excellent customer service to clients and their suppliers.

-Conduct training sessions on the Synesgy ESG platform as needed.

-Assist customers and suppliers in completing the ESG questionnaire (training provided).

-Perform data quality checks on submitted documentation.

Requirements

-1-2 years of work experience in structured corporate environment (f.e. BPO)

-Excellent English communication skills (written and verbal) to interact with Internal Stakeholders and Customers globally

-Proactivity & attention to detail

-Nice to have: working knowledge of ESG

-Willing to work on mid-shift

TO APPLY, KINDLY CREATE A PROFILE THROUGH THIS LINK:

ALWAYS CHECK YOUR E-MAIL IF YOU RECEIVE A MESSAGE REGARDING WITH THE NEXT PROCESS. THANK YOU

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Purpose

Lead and manage the fulfillment and customer service operations of Richboyz, ensuring fast and accurate order processing, high-quality customer support, and clear coordination with production (including reject/defect flow).

Key Responsibilities

1. Order Fulfillment

• Oversee Metro Manila and provincial order processing (Marvin + Eljhay).
• Ensure orders are packed, booked, and shipped daily without delays.

2. Inventory Management

• Supervise daily and monthly inventory (Marvin & Eljhay).
• Ensure Shopify inventory is always accurate.

3. Customer Service

• Oversee Jane (email + returns + RTO) and Kirsten (IG chat + same-day deliveries).
• Ensure all inquiries are responded to within 24 hrs.
• Monitor exchange/return process to maintain high customer satisfaction.

4. Reject & Production Coordination

• Implement and manage the 3-box reject system:
• To be inspected
• To production for fixing
• Final rejects
• Communicate regularly with production regarding incoming stocks and rejects.
• Ensure rejects are processed and returned to fulfillment once fixed.

5. Leadership & Reporting

• Directly manage the whole Fulfillment team.
• Train team on proper CS etiquette and strict standards.
• Prepare weekly fulfillment/CS reports for leadership (orders, CS issues, returns, inventory status).
• Eventually manage petty cash (once proven reliable).

KPIs

• 100% of daily orders processed & booked on time.
• 0 stock mismatch between warehouse & Shopify (weekly audit).
• 95%+ customer inquiries resolved within 24 hrs.
• All exchanges/returns resolved within 3 working days.
• Reject flow (3-box system) tracked with 100% logging and feedback to production.
• Weekly report submitted consistently.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Company events
• Employee discount
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• How much is your expected salary?

Location:

• Pasig (Preferred)

Work Location: In person

For regular employees, we offer an industry-leading benefits package that includes:

Competitive Salary

Opportunity for rapid career growth for Top Performers

HMO with 2 free beneficiaries on Day One

Shift Schedule (Day shift/Mid shift/Night shift)

Pioneer, Non-voice, and Easy Accounts Available

Free Coffee and Biscuits in the office

Retirement/Life Insurance for Qualified Staff

Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.

Job Responsibilities:

Follow standard operations and procedures.

Recognize and escalate priority problems in accordance with Client standards.

Ensure one call resolution prioritizing customer satisfaction.

Perform basic troubleshooting when necessary.

Qualifications:

With or without BPO Experience

At least High School Graduate (Old curriculum) / ALS Graduate

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

We're growing and we want YOU to be part of our Non-Voice Account Team Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications:

• College graduate of any course
• No prior non-voice experience necessary—we provide comprehensive training
• Strong written communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with non-voice support tools and systems is a plus but not required.
• Typing speed of at least 40 WPM (Words Per Minute).
• Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because we believe work should be enjoyable)
• Pioneer Accounts (including Voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you're new to non-voice support or looking to advance your career, we have a place for you

Ready to take the next step? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php25, Php29,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training

Work Location: In person

We're growing and we want YOU to be part of our Non-Voice Account Team Experience a one-day hiring process and salary offer up to 25K plus monthly commissions

Your Day-to-Day:

• Manage non-voice account tasks including data entry, email correspondence, and chat support.
• Provide accurate information and resolve inquiries through written communication.
• Process service requests, updates, and follow-ups efficiently.
• Ensure high-quality and timely responses to customer queries and issues.
• Maintain detailed records of interactions and transactions.
• Meet performance targets for productivity, quality, and customer satisfaction.

Qualifications:

• College graduate of any course
• No prior non-voice experience necessary—we provide comprehensive training
• Strong written communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with non-voice support tools and systems is a plus but not required.
• Typing speed of at least 40 WPM (Words Per Minute).
• Ability to work independently and as part of a team in a dynamic environment.

Why You Should Apply:

• Competitive Salary (up to 25K)
• Monthly Commissions
• Fast-Track Career Growth for top performers
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office (because we believe work should be enjoyable)
• Pioneer Accounts (including Voice and Easy Accounts)
• Incentives, Signing Bonuses, and More Premium Perks
• Flexible Shifts (Day, Mid, and Night)
• Life Insurance & Retirement Plan for qualified team members

Work-life balance is real here. Join a team that values growth, efficiency, and making a difference. Whether you're new to non-voice support or looking to advance your career, we have a place for you

Ready to take the next step? Let's chat about how you can grow with us—apply today

Job Type: Full-time

Pay: Php18, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Staff meals provided

Work Location: In person

Brand Experience & Compliance Manager

Role Summary:

We are looking for a visionary, detail-driven Brand Experience & Compliance Manager to lead the execution of the in-store brand presence across the retail ecosystems. This role is at the intersection of retail innovation, customer experience, and brand storytelling. You'll champion Apple's world-class standards in merchandising, training, and compliance - delivering a seamless, premium experience that reflects the brand at every customer touchpoint. You'll serve as the key connector between our retail teams and the principal, ensuring alignment, consistency, and excellence.

Job Description:

• Lead the Retail Compliance & Merchandising Execution. Ensure all store locations meet Apple's exacting standards through regular merchandising audits, store visits, and process improvements. Drive a flawless, consistent Apple retail experience across all formats.
• Own the Apple SEED Training Journey. Champion the Apple SEED training program across retail, ensuring every store team member is trained, inspired, and up-to-date with the latest innovations, values, and retail principles.
• Execute On-Brand Visual Excellence. Oversee the implementation of all visual merchandising, fixture placement, and digital displays in accordance with the principal's global guidelines—ensuring every detail reflects the brand's iconic design language.
• Deliver Planograms. Maintain up-to-date planograms for the brand zones within the stores, ensuring clarity, consistency, and optimized product flow that supports both discovery and purchase.
• Elevate the Customer Experience. Proactively improve how customers interact with products in-store—blending product education, visual engagement, and personalized service to reflect the brand's human-centric approach to retail.
• Act as the Brand Guardian at Retail. Be the key point of contact for all brand-related communications, updates, and initiatives. Ensure smooth coordination between the principal, interdepartmental teams, and frontline retail staff.
• Grow SMB Sales Through Strategy & Enablement. Lead programs and training initiatives focused on strengthening Apple product sales for Small and Medium Business (SMB) customers at retail—bridging product knowledge, customer needs, and selling excellence.

Who You Are:

• A brand steward with a sharp eye for detail and a deep appreciation for design, aesthetics, and customer journey
• A proactive leader who thrives on cross-functional collaboration and setting a high bar for quality
• Passionate about technology, people, and delivering best-in-class retail experiences
• Highly organized, solutions-oriented, and comfortable managing multiple initiatives across a dynamic store network
• Confident communicator who can represent the brand, inspire teams, and drive results

Job Qualifications

• Bachelor's degree in Retail, Marketing, Business, or related field
• 3–5 years of experience in premium retail operations, visual merchandising, or brand management
• Strong working knowledge of Apple retail standards and SEED training systems
• Demonstrated ability to manage brand partnerships, lead in-store execution, and elevate customer experiences
• Experience working within or alongside Apple Premium Resellers or authorized partners is a plus

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Work Location: In person