21 Professionals jobs in the Philippines

Payroll Professionals

IBM

Posted today

Job Viewed

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Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Performs daily transactions linked to Client's tactical and strategic requirements focused on Human Resources processes/functions.
* Supports Client's strategy, priorities, and operations and broadly leverages this knowledge to achieve appropriate business process support.
* Develops and implements process and operational improvements to meet Client and IBM requirements.
* Handles daily Human Resources (HR) duties for the organization to address tasks linked to recruitment, record maintenance, payroll processing, first level of support, benefits, data maintenance, among other areas.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication (verbal & non verbal) Skills
* Basic computer and internet navigation skills
* Amenable to working in night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Technology Professionals

Iloilo, Iloilo RELX INC

Posted 5 days ago

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Job Description

This is a job requisition for candidate pooling for Information Technology professionals across all functions, we will contact you once we have a confirmed hiring that matches your qualifications based on the following positions:
+ Application Developer
+ Software Engineer (Full- Stack, Back-end or Front-end)
+ DevOps Engineer
+ Data Engineer
+ Quality Test Engineer (Automation)
+ Automation Developer
+ Technical Support & Service Desk
+ Salesforce Developer
+ Customer Insight Reporting Analyst
+ Security Engineer
QUALIFICATIONS:
+ Bachelor's Degree in any IT-related course or equivalent experience required
+ Must have an experience in any functions of the Information Technology field.
+ Must have good oral and written skills in English
+ Willing to work in global shift
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.

Technology Professionals

Manila, Metropolitan Manila RELX INC

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

This is a job requisition for candidate pooling for Information Technology professionals across all functions, we will contact you once we have a confirmed hiring that matches your qualifications based on the following positions:
+ Application Developer
+ Software Engineer (Full- Stack, Back-end or Front-end)
+ DevOps Engineer
+ Data Engineer
+ Quality Test Engineer (Automation)
+ Automation Developer
+ Technical Support & Service Desk
+ Salesforce Developer
+ Customer Insight Reporting Analyst
+ Security Engineer
QUALIFICATIONS:
+ Bachelor's Degree in any IT-related course or equivalent experience required
+ Must have an experience in any functions of the Information Technology field.
+ Must have good oral and written skills in English
+ Willing to work in global shift
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact 1- .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.

Payroll Professionals

IBM

Posted 6 days ago

Job Viewed

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Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Payroll Professionals

IBM

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Performs daily transactions linked to Client's tactical and strategic requirements focused on Human Resources processes/functions.
* Supports Client's strategy, priorities, and operations and broadly leverages this knowledge to achieve appropriate business process support.
* Develops and implements process and operational improvements to meet Client and IBM requirements.
* Handles daily Human Resources (HR) duties for the organization to address tasks linked to recruitment, record maintenance, payroll processing, first level of support, benefits, data maintenance, among other areas.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication (verbal & non verbal) Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Collections Professionals

IBM

Posted 13 days ago

Job Viewed

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Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
As Senior Order to Cash Analyst, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application, cash collection and dispute management according to agreed procedures, process maps and Desk Top Procedures or other guidelines agreed with the client. You must establish and/ or maintain good relationship with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures and business goals as agreed with Team Leader and deliver services as necessary to meet the SLAs and OLAs requirements from the area of your responsibility.
Your Roles and Responsibilities
Environment
Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
Problem solving
Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Communication
Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.
Impact
Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
Per Process:
1. Order Management:
a. Enter and process customer orders in the system.
b. Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits and basing on full information required.
c. Coordinate with internal teams to ensure timely fulfillment.
d. Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.
2. Invoicing and Billing:
a. Assist in generating invoices based on completed orders.
b. Verify invoice accuracy and resolve basic discrepancies.
c. Ensure timely and accurate delivery of invoices to customers.
3. Credit, Collections, Disputes and Deductions:
a. Monitor assigned client portfolio and follow up with customers for overdue invoices.
b. Assist in resolving disputes or payment issues.
c. Maintain records of customer transactions and payment status
d. Adherence to the OTC Collections process within policy, with specific reference to prompt collection and escalation actions.
e. Achieve collections targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).
f. Assist in reviewing customer credit limits and payment terms.
g. Flag potential credit risks to team lead or manager for issue resolution.
h. Maintain records of credit approvals and adjustments.
4. Cash Application:
a. Download & post bank statements according to plan
b. Apply customer payments against correct invoices on the customers' accounts.
c. Perform initial investigations for payment mismatches. Resolve unapplied/unidentified payments
d. Support bank reconciliation activities.
e. Achieve Cash Application targets as defined by Team Leader, Manager and contractual SLAs or OLAs (CPI, KPI, GPI etc.).
**Required technical and professional expertise**
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 1- 2 years of Experience in Order to Cash (O2C) with basic accounting knowledge and understanding of various accounting principles.
2. Good understanding or working knowledge of general finance and various finance concepts and principles.
3. Applied knowledge and understanding on Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions and Cash Application.
4. Good knowledge and hands on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Experience in participating and collaborating in team meetings to gather/share information
6. Ability to achieve individual and Business metrics
7. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
8.Intermediate knowledge and skills in MS Excel
9. Excellent written, oral and interpersonal communication skills
10. At least a year of accumulated experience in collection preferably, business to business collections (B2B).
11. At least a year of accumulated experience in collections support (voice support) is required.
12. At least a year of accumulated experience in collections support (voice support) is required.
13. At least a year of accumulated experience in disputes management is required.
14. Ability to work independently in a fast - paced, dynamic setting while maintaining accuracy and delivering against deadlines.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Payroll Professionals

IBM

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Performs daily transactions linked to Client's tactical and strategic requirements focused on Human Resources processes/functions.
* Supports Client's strategy, priorities, and operations and broadly leverages this knowledge to achieve appropriate business process support.
* Develops and implements process and operational improvements to meet Client and IBM requirements.
* Handles daily Human Resources (HR) duties for the organization to address tasks linked to recruitment, record maintenance, payroll processing, first level of support, benefits, data maintenance, among other areas.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience of at least 1- 2 years especially in a BPO or similar fast-paced setting
* Good English Communication (verbal & non verbal) Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
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General Accounting Professionals

New
IBM

Posted today

Job Viewed

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Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
General Ledger Accountant's work consists primarily of general accounting activities. They include preparation and posting of journal entries, maintenance of balance sheet accounts and these accounts' reconciliations. Moreover, he/she takes part in periods' closings and accounts' analysis and supports senior colleagues (Senior Accountants / Chief Accountant) in carrying out responsibilities of the accounting department.
Your Roles and Responsibilities
Environment
Ability to cope with different situations, different requirements, uncertainty and stress; ability to modify goals and directions when needed.
Problem solving
Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Communication
Clear and concise in oral and written communication; attentive listening focused on understanding; adjusting the style of speech to the situation and to the audience; understanding and making use of accessible communication tools.
Effective cooperation with different units and teams inside and outside IBM; mutually respective and appreciating differences; building and strengthening relations; finding solutions favorable for both sides.
Drive to
Impact
Striving for ambitious goals and continuously seeking better results by overcoming challenges along the way and proactively expanding knowledge.
Taking ownership by identifying needs, making informed decisions, and assuming responsibility for tasks and outcomes.
Per Process:
1. GL & Reporting System Maintenance
a. Update and maintain the General Ledger chart of accounts with accurate data. This includes performing data validation to ensure that all entries conform to established rules and standards.
b. Input data within the General Ledger.
c. Collaborate with different teams to understand their data requirements and assist in appropriate GL data input.
d. Monitor and perform correction of any data inconsistencies or discrepancies found in the GL system.
e. Participate in regular data verification checks to ensure accuracy and compliance with accounting standards.
2. Journal entry processing
a. Perform basic data validation checks to ensure the accuracy and completeness of journal entries
b. Prepare and / post journal entries into the General Ledger system.
c. Ensures that tasks given are performed in a timely manner and with respective
attention to their quality
3. Account Reconciliation
a. Perform periodic account reconciliations to ensure the accuracy of financial records. This includes balancing accounts between the General Ledger and subsidiary ledgers, as well as with external parties.
b. Perform the analysis of the reconciliation, identify and investigate discrepancies, and work with relevant parties to resolve any differences.
c. Maintain detailed records of reconciliation activities, including findings and resolutions.
d. Ensures that tasks given are performed in a timely manner and with respective attention to their quality
4. Intercompany Processing and Settlement
a. Prepare and process intercompany billing documents, ensuring accuracy and compliance with established policies.
b. Review and validate invoices before submission for processing.
c. Accurately record and classify intercompany billing received into the appropriate accounts.
d. Initiate the matching and posting of intercompany invoices to the General Ledger.
e. Process intercompany settlements, including cash transfers, bank reconciliations, and journal entries.
f. Maintain detailed records of settlement activities.
g. Regularly reconcile intercompany account balances to ensure accuracy and compliance with accounting standards.
h. Perform investigation and resolutions of any discrepancies identified during the reconciliation process.
i. Work with international subsidiaries to obtain and validate intercompany balance confirmations.
j. Resolve any discrepancies arising from the confirmation process.
5. Cost and Inventory Accounting
a. Track and report inventory levels and costs.
b. Support the investigation and resolution of discrepancies in inventory records.
c. Perform basic data validation checks to ensure the accuracy and completeness of inventory and cost records.
d. Accurately input inventory and cost data into the General Ledger system.
6. Fixed Assets and Project Accounting
a. Perform basic data validation checks to ensure the accuracy and completeness of fixed asset records.
b. Calculate and record depreciation expense for fixed assets in accordance with the company's depreciation policy.
c. Record fixed asset additions, transfers and disposals in the General Ledger.
d. Maintain up-to-date fixed asset registers and related documentation.
e. Assist in preparing fixed asset schedules and reports.
f. Set up new projects in the accounting system, ensuring proper classification and coding.
g. Perform project transfers to other departments, and project adjustments.
7. Close and consolidation
a. Participate in the monthly close process, ensuring all accounts are accurately closed and consolidated.
b. Prepare reports, schedules, analysis and journals entries.
**Required technical and professional expertise**
1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees.
2. Minimum of 1 to 2 Yrs work experience in Finance and Accounting, at least a year of experience in General Accounting (no experience required if CPA).
3. Strong understanding or working knowledge of general accounting and various accounting concepts and principles.
4. Advance knowledge and understanding on account reconciliation, identification of reconciling items and bring into resolution/closure, journal entry processing, month end close activities
5. Advance knowledge and skills in Excel
6. Excellent in written, oral and interpersonal communication skills
7. Proficient knowledge and hands on experience in any related Accounting Software SAP, Oracle or any large-scale ERP system is an advantage
8. Demonstrated knowledge and application of Generally Accepted Accounting Principles (GAAP, US GAAP, IFRS is an advantage)
9. Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines
10. Demonstrated ability to solve complex of problem, results-oriented, committed to do follow ups, adds personal wisdom and experience to come to the best conclusion and solution, used multiple problem-solving tools and techniques, good relationship-building skills and should be a Team Player
11. Can work on flexible hours to meet changing work environment & schedule and to meet tight deadlines
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Contact Center Professionals

Pasig, Palawan IBM

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
*
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalent
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.

Contact Center Professionals

Pasig, Palawan IBM

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
* Provides quality customer service on every contact.
* Receives inbound queries from customers (calls, chats, emails). Clarify to obtain full understanding of what information is being requested.
* Communicates clearly and effectively with participants
* Educates callers on client processes (based on Client strategies) whenever necessary
* Documents all calls with regards to caller's inquiries accurately using Call Tracking System.
* Maintains up-to-date expertise in a specific subject area.
* With Back office processors, manage events with higher level of difficulty, sensitivity and confidentiality, eg. Death cases
* Approves exception requests where there are historical precedents and/or where documented rules are made available
* Handles end to end case management process in accordance to agreed time and quality standards.
* Escalations:
* Follow up escalated cases through the Case Management system - own issue resolution, client follow up, and case closure.
* Conducts in-depth research, interpret policy based on documented rules and exceptions and resolve complex issues for escalated cases
* Facilitates resolution between employees and 3rd party Administration Service Provider, follow up on escalations
* Escalates issues that require evaluation by the client (e.g., an exception request with no historical precedence, threat of legal action, etc.)
* Whenever required, does outbound calls/emails to provide resolution to employee.
**Required technical and professional expertise**
* Candidate must possess at least a Bachelor's/College Degree, preferably Human Resources or equivalen
* Similar work experience especially in a BPO or similar fast-paced setting
* Good English Communication(verbal & non verbal)Skills
* Basic computer and internet navigation skills
* Amenable to working in shifting/night schedule
* Intermediate in MS Excel
**Preferred technical and professional experience**
* ERP working experience
* Ability to prioritize tasks, manage multiple priorities and tight deadlines
* Highly organized, analytical, results-oriented and has keen on details
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
 

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